THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: October 9, 1998 05:32 AM Friday; Rod Welch

Letter to Jim Lovo at HQ USACE re Communication Metrics on the Internet.

1...Summary/Objective
2...No Difficulty Opening Letter on Internet
3...Communication Metrics Solves Information Overload
4...Adding Intelligence to Management is a Proactive Solution
5...Communication Manager Creates Intelligence, Delivered via Internet
6...Cost Savings Analysis from Legal Division


..............
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CONTACTS 
0201 - U.S. Army Corps of Engineers         415 977 8501 fax 8483
020101 - San Francisco District
020102 - Mr. Thompson F. Keesling, Architect; Assistant Chief
020103 - Construction Operations Division
0202 - U.S. Army Corps of Engineers         202 761 0011
020201 - Mr. James Lovo; Chief, CEMP-EC =202 761 4804 fax 4783
020202 - Construction and Design Branch, CEMP-EC

SUBJECTS
COE Evaluation Communication Metrics
Demonstrate SDS, Communication Metrics
HQ USACE Comm Metrics Presentation

0705 -    ..
0706 - Summary/Objective
0707 -
070701 - Follow up ref SDS 29 0000, ref SDS 28 0000.
070702 -
070703 - Jim received and was able to access the letter issued on Monday.  He
070704 - likes the linking capability.  We considered the added benefit of
070705 - linking chronology to support human "intelligence."  He is thinking
070706 - about implementation and cost, and plans to talk to Tom Keesling in
070707 - San Francisco about the District's report on cost.
070708 -
070709 - Submitted ref DIT 1 0000 with link to this record and copy to Tom
070710 - Keesling.
070711 -
070712 -      [On 981103 Tom was contacted. ref SDS 32 4483]
070713 -
070714 -
070715 -
0708 -
0709 -
0710 - Discussion
0711 -
071101 -  ..
071102 - No Difficulty Opening Letter on Internet
071103 -
071104 - Follow up ref SDS 29 0916.
071105 -
071106 - Jim was able to open my letter to him, ref DIP 4 7992.  He did not
071107 - have the problem encountered on the prior letter. ref SDS 29 0916
071108 -
071109 -
071110 -
071111 -  ..
071112 - Communication Metrics Solves Information Overload
071113 - Adding Intelligence to Management is a Proactive Solution
071114 -
071115 - Follow up ref SDS 29 7382.
071116 -
071117 - Jim sees that Communication Metrics delivers useful intelligence via
071118 - Internet that solves information overload, as explained on the Welch
071119 - web page, which we discussed on 981005. ref SDS 29 7382
071120 -
071121 - On 971104 CESP proposed increased staff to solve information overload.
071122 - ref SDS 8 2445
071123 -
071124 - Jim advised this morning that linking information in the Communication
071125 - Metrics knowledge space environment is critical to solving information
071126 - overload, which is a huge problem in daily management.
071127 -
071128 - He cited the example of the Justice Department anti-trust case against
071129 - Microsoft that needs to link thousands of documents in order to track
071130 - the relationships that reveal the meaning of the overall record.
071131 -
071132 - I noted additional benefits that Communication Metrics automatically
071133 - creates a history of chronological links based on subject content,
071134 - that enables people to recognize cause and effect, which is the way
071135 - the human mind reasons.  (see for example review of Jeromy Campbell's
071136 - book "The Improbable Machine" explaining human cognition reviewed on
071137 - 900303. ref SDS 1 3002)
071138 -
071139 - That is why we say Communication Metrics supports "intelligence."
071140 -
071141 - While it is true that lawyers need this support to deal with a lot of
071142 - documents after the fact, Communication Metrics is designed to add
071143 - "intelligence" to management concurrently.
071144 -
071145 - It is proactive management support, so that we don't make the mistakes
071146 - that require a lawyer to figure out what should have been done years
071147 - earlier.
071148 -
071149 -
071150 -
071151 -  ..
071152 - Communication Manager Creates Intelligence, Delivered via Internet
071153 -
071154 - Follow up ref SDS 29 1624.
071155 -
071156 - Jim indicated that he saw the explanation of "intelligence" on the
071157 - Welch web site...
071158 -
071159 -
071160 -                   http://www.welchco.com
071161 -
071162 -
071163 - He is considering the effort and cost required to obtain the benefits.
071164 -
071165 - We did not discuss CESPN's report dated 971007, on cost and benefits,
071166 - ref DRP 2 0129, which Jim saw briefely on 971015. ref SDS 5 1111
071167 -
071168 - It is unclear from our discussion if he has had a chance to review
071169 - implementation ideas shown on the web site...
071170 -
071171 -
071172 -               http://www.welchco.com/00302.HTM#6805
071173 -
071174 - ..
071175 - He plans to call Tom Keesling...
071176 -
071177 -
071178 -                      415 977 8473
071179 -
071180 -
071181 -    ...for further ideas on implementing Communication Metrics within
071182 -    USACE, as we discussed on 981005. ref SDS 29 6600
071183 -
071184 -      [On 981103 Tom was contacted. ref SDS 32 4483]
071185 -
071186 -
071187 -  ..
0712 -
0713 -
0714 - 0623 Notified Tom Keesling
0715 -
071501 -  ..
071502 - Cost Savings Analysis from Legal Division
071503 -
071504 - Follow up ref SDS 29 5138.
071505 -
071506 - I called Tom yesterday.  He had talked briefly to Merry Goodenough in
071507 - the hallway, and she indicated that her work load and schedule is less
071508 - hectic now.  She plans to respond to Tom's memo on cost savings
071509 - analysis, ref DIP 2 4545, issued on 980803, ref SDS 24 2798, per our
071510 - discussion on 981005. see ref SDS 29 5138
071511 -
071512 - Sent copy of letter to Jim with link to this record, to Tom so he can
071513 - see what has happened.
071514 -
071515 -     [On 981013 received call from Tom White at CSB. ref SDS 30 0000]
071516 -
071517 -     [On 981020 Tom called Merry about her analysis. ref SDS 31 2520]
071518 -
071519 -
071520 -
Distribution. . . . See "CONTACTS"