THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: October 5, 1998 07:34 AM Monday; Rod Welch

Called Mohan at HQ USACE on Communication Metrics Web site.

1...Summary/Objective
2...Difficulty Opening Letter on Internet
3...Letter to Mohan Demonstrates Communication Metrics Methodology
4...Communication Metrics Solves Information Overload
5...RMS Focuses on Construction Contract Documention
6...Communication Metrics Supports All Project Phases, Information
7...Communication Manager Creates Intelligence, Delivered via Internet
8...Communication Metrics Will Be Presented to New District Engineer
9...Tom Following Up on Cost Savings Support from Legal Division

ACTION ITEMS.................. Click here to comment!

1...Jim will let me know the results of his review.
2...If not, then next week he will advise the DE on the advantage of using

CONTACTS 
0201 - U.S. Army Corps of Engineers         202 761 0011
020101 - Mr. Mohan Singh, P.E.; Deputy Chief =202 761 0650 fax 0243
020102 - Office of the Chief, CEMP-E
0202 - U.S. Army Corps of Engineers         415 977 8501 fax 8483
020201 - San Francisco District
020202 - Mr. Thompson F. Keesling, Architect; Assistant Chief
020203 - Construction Operations Division
0203 - U.S. Army Corps of Engineers         202 761 0011
020301 - Mr. James Lovo; Chief, CEMP-EC =202 761 4804 fax 4783
020302 - Construction and Design Branch, CEMP-EC

SUBJECTS
COE Evaluation Communication Metrics
Demonstrate SDS, Communication Metrics
HQ USACE Comm Metrics Presentation

0705 -    ..
0706 - Summary/Objective
0707 -
070701 - Follow up ref SDS 33 0000, ref SDS 31 0000.
070702 -
070703 - Mohan asked Jim Lovo to review Communication Metrics.  Jim had initial
070704 - difficulty opening the letter due to Internet access problems.  He was
070705 - able to open the letter this morning and found the web site, the CESPN
070706 - reports and other analysis demonstrating "intelligence".  Jim
070707 - indicated this enhanced form of Communication Metrics might be useful
070708 - to USACE.  He will review, call Tom Keesling and let me know his
070709 - findings.
070710 -
070711 - Submitted ref DIT 1 0000 to Jim linked to this record, with copy to
070712 - Mohan and to Tom.
070713 -
070714 -
070715 -
0708 -
0709 -
0710 - Discussion
0711 -
071101 -  ..
071102 - Difficulty Opening Letter on Internet
071103 -
071104 - Mohan said he received my letter, ref DIP 2 4563, issued on 980921,
071105 - ref SDS 33 7378, and transferred it to Jim Lovo, asking Jim to submit
071106 - a report on potential application for USACE.  He has not yet received
071107 - Jim's report.  Mohan suggested I call Jim on the status of his review.
071108 -
071109 - Talked to Jim Lovo.
071110 -
071111 - Jim said he has not been able to open the links in my email to Mohan.
071112 - Since the letter itself is a link from the email, it seems that
071113 - neither Jim nor Mohan have seen the letter.  ref DIP 2 0000
071114 -
071115 - He recalled our discussions last year on Communication Metrics, e.g.,
071116 - our last call was on 971015. ref SDS 9 1111
071117 -
071118 -     [On 981009 this problem seems solved. ref SDS 34 1728]
071119 -
071120 -
071121 -  ..
071122 - Letter to Mohan Demonstrates Communication Metrics Methodology
071123 -
071124 - While we talked, Jim found my email to Mohan which he received on
071125 - 980922.  He tried opening the link to my letter and this time it
071126 - worked, so he was able to read my letter to Mohan. ref DIP 2 0000
071127 -
071128 - Jim recalled USACE web access was down for a period to investigate
071129 - and resolve impacts by outside "hackers."
071130 -
071131 - Now that he has the letter to Mohan open, I explained how to click on
071132 - the links in the letter to get the discussion with Mohan on 980921.
071133 -
071134 - Jim said this was successful.  He could see that discussion on-line.
071135 -
071136 - In the record for 980921, Jim was able to click on the link to the
071137 - Welch Company web site and open it.
071138 -
071139 -                     http://www.welchco.com
071140 -
071141 - He saw the explanation of using the Internet to deliver
071142 - "intelligence".
071143 -
071144 - He clicked back to the letter to Mohan, and he was able to open the
071145 - report on Communication Metrics prepared by Tom Keesling, by clicking
071146 - on the link in the letter. ref DRP 1 0000
071147 -
071148 - Jim saw the report, Tom Keesling's name and phone number.
071149 -
071150 - We clicked back to the letter to Mohan, and found the reference to the
071151 - District's report on cost savings.  ref DRP 2 0000  Jim clicked on
071152 - that link and found Tom Keesling's report issued on 971007.
071153 -
071154 - Jim indicated he understands how the system works to provide access to
071155 - related information in business communications.
071156 -
071157 -
071158 -  ..
071159 - Communication Metrics Solves Information Overload
071160 -
071161 - Jim feels this capability helps solve information overload that is
071162 - prevalent in USACE and other large organizations, as cited by Peter
071163 - Drucker, Andy Grove, CEO of Intel Corporation, and others from the
071164 - review on 980307. ref SDS 25 3151
071165 -
071166 - Jim asked how it works?
071167 -
071168 -     [On 981119 Jim feels savings are self-evident. ref SDS 38 2272]
071169 -
071170 - I noted that Communication Metrics is explained on the web site...
071171 -
071172 -                    http://www.welchco.com
071173 -
071174 - There is a link in the web site on implementation...
071175 -
071176 -               http://www.welchco.com/00302.HTM#6805
071177 - ..
071178 - We considered that Jim call Tom Keesling...
071179 -
071180 -                        415 977 8473
071181 -
071182 -    ...for further ideas on implementing Communication Metrics within
071183 -    USACE.
071184 -
071185 -
071186 -
071187 -  ..
071188 - RMS Focuses on Construction Contract Documention
071189 - Communication Metrics Supports All Project Phases, Information
071190 -
071191 - Jim feels Communication Metrics is different from the Corps of
071192 - Engineers system called the "Resident Management System" (RMS).  We
071193 - had previously discussed RMS and Communication Metrics on 970910. see
071194 - ref SDS 7 2718
071195 -
071196 - An example is the meeting on 970320. ref SDS 6 0000
071197 -
071198 -
071199 -  ..
071200 - Communication Manager Creates Intelligence, Delivered via Internet
071201 -
071202 - Jim asked about how the record gets created?
071203 -
071204 - We discussed the need for a Communication Manager role and special
071205 - technology, following up our telecon on 970910. ref SDS 7 3466
071206 -
071207 - Generally, Communication Metrics uses a new work role to apply
071208 - specialized technology.  The skills are in the CESPN scope of services
071209 - at ref DRP 1 4257.
071210 -
071211 - I related Tom Keesling's report on 971007 suggesting the Public
071212 - Relations or Communications Division can be enhanced to provide
071213 - support for internal communicactions that compliments the present
071214 - focus on external communications. ref DRP 2 4173
071215 -
071216 - Jim will review the web site and call Tom Keesling.
071217 -
071218 -    [On 981103 Tom was contacted by Bob Gordon. ref SDS 35 4483]
071219 -
071220 -    [On 981107 Tom had telecon with Bob Gordon. ref SDS 36 3600]
071221 -
071222 - Jim will let me know the results of his review.
071223 -
071224 -    [On 981202 telecon with Bob Gordon. ref SDS 39 0000]
071225 -
071226 -    [On 981203 Bob Gordon wants telecon with Tom Keesling and Welch to
071227 -    review implementation planning. ref SDS 40 5218]
071228 -
071229 -    [On 981209 Jim is getting report from Bob Gordon. ref SDS 41 3800]
071230 -
071231 -
071232 -
071233 -  ..
0713 -
0714 -
0715 - 0828 called Tom
0716 -
071601 - He is just back from several weeks off recovering from surgery.
071602 -
071603 - Advised of telecon with Jim Lovo, and that Jim may call Tom about the
071604 - CESPN reports on Communication Metrics.
071605 -
071606 -    1.  Communication Metrics, 970328. ref DRP 1 0000
071607 -
071608 -    2.  Cost Savings, 971007, ref DRP 2 0000
071609 -
071610 -
071611 -
071612 -  ..
071613 - Communication Metrics Will Be Presented to New District Engineer
071614 -
071615 - Tom indicated that his meeting with DE on 980921 did not discuss
071616 - Communication Metrics, because the direction of the meeting did not
071617 - lend itself to raising the matter. ref SDS 33 1960
071618 -
071619 - He advised that the DE is leaving today to attend a week long event
071620 - for District Engineers.
071621 -
071622 - Tom plans to meet with the DE, before he leaves today, about special
071623 - projects and assignments DE wants Tom to handle.  Tom will raise
071624 - Communciation Metrics support if the discussion presents the
071625 - opportunity.
071626 -
071627 - If not, then next week he will advise the DE on the advantage of using
071628 - Communication Metrics, for consideration of District support, as set
071629 - out in 971007 report. ref DRP 2 0129
071630 -
071631 -     [On 981110 Tom wants input from Erik, who is the major helping to
071632 -     build up management structure at CSB, as support for a meeting
071633 -     with DE. ref SDS 37 4329]
071634 -
071635 -     [On 981119 follow up with Erik. ref SDS 38 8374]
071636 -
071637 -
071638 -
071639 -
071640 -  ..
071641 - Tom Following Up on Cost Savings Support from Legal Division
071642 -
071643 - He will try to visit with Merry Goodenough about her assessment
071644 - of cost savings, per our meeting on 980918, ref SDS 32 0000, and
071645 - earlier on 980803. ref SDS 29 2798
071646 -
071647 -     [On 981009 Tom has spoken with Merry. ref SDS 34 4608]
071648 -
071649 -
071650 -
Distribution. . . . See "CONTACTS"