THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: August 3, 1998 02:12 AM Monday; Rod Welch

Submit example of "knowledge space" and "intelligence to Tom at CESPN.

1...Summary/Objective
2...Letter to Merry Requests Cost Savings Evaluation
3...Demonstrate Virtual Office, Paperless Office
4...District Counsel Reviewing Comm Metrics for Cost Savings
5...Clear, Concise, Complete Communication Improves Management
.................intelligence anytime, anywhere
.....Better management requires...
.......2...Traceability to original sources to align work with
.......3...Repository of experience, lessons learned, etc.
6...Communication Metrics Reduces Paper Shuffling Saves Time and Money
.....Planning and Goals for Merry's Evaluation of Cost Savings
7...Communication Manager can be Invisible to Management
8..."Virtual" Professional Support Available with Comm Metrics
9...Found Errors and Encountered Difficulty using CESPN Email
10...USACE Can Introduce an Intelligence Role, Benefits Self-evident
11...Comments on Web Page Can Shape Educational Experience for Managers
12...Intelligence Role Needed to Solve Information Overload
13...Improvements to Comm Metrics Accomplish Paperless Office
14...Leadership, HQ Support Helpful for District Implementation
15...CESPN Has the Most Experience with Communication Metrics
16...Need for Communication Metrics is Pervasive
17...Scribe Encapsulates Need for Analysis in Management
18...Helping People Discover Value of "Intelligence" Takes Leadership
19...Max observed management has fallen out of practice using a "scribe"
20...New Role for Intelligence Requires Training and Mentoring
21...Reviewed Initiative to Obtain Comments from Counsel on Cost Savings
22...Re-submitted Letter to CESPN
23...Research Instructions for Attaching Web Page to Email


..............
Click here to comment!

CONTACTS 
0201 - U.S. Army Corps of Engineers                                                                                                                                       O-00000632 0201
020101 - San Francisco District                                                                                                                                           O-00000632 0201
020102 - Mr. Max R. Blodgett, II, P.E., L.S.
020103 - Construction Operations Division                                                                                                                                 O-00000632 0201
0202 - U.S. Army Corps of Engineers                                                                                                                                       O-00000632 0202
020201 - San Francisco District                                                                                                                                           O-00000632 0202
020202 - Mr. Thompson F. Keesling, Architect; Assistant Chief                                                                                                             O-00000632 0202
020203 - Construction Operations Division                                                                                                                                 O-00000632 0202

SUBJECTS
COE Evaluation Communication Metrics
Intranets, Web, CESP Review
Metrics for Business Processes
Contract Communication Metrics
Business Intelligence
District Support
Law Suits Avoid and Win
Litigation Preparation Expense
Law Trial Case Organization
Leadership

1512 -
1512 -    ..
1513 - Summary/Objective
1514 -
151401 - Follow up ref SDS 38 0000, ref SDS 35 0000.
151402 -
151403 - Prepared letter for Merry Goodenough, ref DIT 1 0000, to evaluate cost
151404 - savings for Communication Metrics. ref SDS 0 0576
151406 -  ..
151407 - This supports objectives discussed on 970926. ref SDS 22 3355
151408 -
151409 -     [On 980807 Tom received this and sent ref DIT 1 0000 to Merry,
151410 -     per ref SDS 39 0000.]
151412 -  ..
151413 - The letter demonstrates new features using the Internet that save
151414 - time, commonly called the "Virtual Office," which help evaluate cost
151415 - savings. ref SDS 0 1111
151417 -  ..
151418 - Submitted the letter to Tom for consideration. ref SDS 0 2798
151419 - ..
151420 - Visited Tom in the afternoon to test this new capability.  He
151421 - approved the initiative, but found some spelling errors. ref SDS 0
151422 - 2348   We could not figure out how to send the letter to Merry as a
151423 - web page using Tom's email, rather than as ordinary email, which is
151424 - one of the things we want to demonstrate in accomplishing the "Virtual
151425 - Office." ref SDS 0 8588
151427 -  ..
151428 - Visited Max on whether improvements to Communication Metrics and the
151429 - new Web Home page support leadership needed to introduce this new role
151430 - for adding an "intelligence" role. ref SDS 0 2672
151432 -  ..
151433 - Made corrections to the letter for Merry, and re-submitted to Tom, via
151434 - ref DIT 3 0000, with copy to Max. ref SDS 0 2116 and ref SDS 0 1532
151435 -
151436 -
151437 -
151439 -  ..
1515 -
1516 -
1517 - Progress
1518 -
151801 - Letter to Merry Requests Cost Savings Evaluation
151802 -
151803 - Submitted ref DIT 2 0000 notifying Tom of draft letter for him to send
151804 - that demonstrates Communication Metrics' cost savings features we want
151805 - Merry to evaluate. ref DIT 1 2371
151806 -
151807 - Merry is, also, asked to assess advantages of using the record on-line
151808 - rather than conventional email and documents. ref DIT 1 5390  This is
151809 - to evaluate the cost savings of a "paperless" or "Virtual Office"
151810 - which was discussed with Tom in the letter to him, ref DIT 2 3842, as
151811 - discussed below. ref SDS 0 1111
151813 -  ..
151814 - Linked the draft letter for Merry, ref DIT 1 0000, and this record for
151815 - information.
151816 -
151817 -      [On 981020 Merry plans to submit analysis. ref SDS 43 2520]
151819 -  ..
151821 -  ..
151822 - Prepared sample letter, ref DIT 1 0000 for Tom to consider sending to
151823 - Merry Goodenough, per planning below. ref SDS 0 4011
151825 -  ..
151826 - The letter demonstrates how the Internet can use the Communication
151827 - Metrics "knowledge space" on the web.  The letter engages Merry in
151828 - considering cost savings from Communication Metrics developed in
151829 - CESPN's report to CEMP on 971007. ref DRP 4 7117 issued at ref SDS 23
151830 - 0000, per planning below. ref SDS 0 4011
151832 -  ..
151833 - Para 5, ref DIT 1 2371, requests assessment of method for calculating
151834 - savings at ref DRP 4 6883.
151836 -  ..
151837 - Merry's assessment of cost savings and industry support that cost
151838 - savings from investments in better management are "irrefutable" (see
151839 - review on 980630, ref SDS 32 3533), may support initiative to use
151840 - Communication Metrics in CESPN and more broadly in USACE.
151841 -
151842 -     [On 981027 report that Comm Metrics saved government an additional
151843 -     $190K. ref SDS 44 7315]
151845 -      ..
151846 -     [On 990128 Max wanted more proof of cost savings. ref SDS 51 9234]
151847 -
151849 -  ..
151850 - Demonstrate Virtual Office, Paperless Office
151851 - District Counsel Reviewing Comm Metrics for Cost Savings
151852 - Clear, Concise, Complete Communication Improves Management
151853 -
151854 - Follow up ref SDS 38 3344, ref SDS 37 2759.
151855 -
151856 - This effort, asking Merry to evaluate cost savings, also demonstrates
151857 - a "Virtual Office" capability that substantially meets the goal for a
151858 - "paperless office" (e.g., meeting with at Intel on 960315 planning
151859 - Asilomar Conference. ref SDS 7 9924) which, until now, has eluded
151860 - technologists. see for example review of article in "Today's Engineer"
151861 - on 980613. ref SDS 30 0526, also, the meeting with Intel on 950927,
151862 - ref SDS 5 7732, and the report on the Asilomar Conference on 960713.
151863 - ref SDS 9 1552
151865 -  ..
151866 - On 970826 Unisys wanted an "answer" to demonstrate how Communication
151867 - Metrics builds and maintains shared meaning over time. ref SDS 21 6702
151869 -  ..
151870 - This was also discussed with Max below. ref SDS 0 2973
151871 -
151872 -     [On 980814 inquired about getting photograph to illustrate
151873 -     advantage of "paperless office." ref SDS 41 0691]
151875 -  ..
151876 - The Corps' of Engineer's report on 970328 says Communication Metrics
151877 - is an "intelligence" role that connects information into patterns of
151878 - cause and effect. ref DRP 1 6172
151880 -  ..
151881 - The Welch web site delivers...
151883 -  ..
151884 -
151885 -                 intelligence anytime, anywhere
151886 -
151887 - The combination of web space and "intelligence" creates a unique and
151888 - powerful "knowledge space" that can implement goals to use a "Virtual
151889 - District" management model, and to improve the District's project
151890 - management capability, per meeting on 980723. ref SDS 38 1160
151892 -  ..
151893 -
151894 -     Better management requires...
151895 -
151896 -       1.  Clear, concise and complete communications as explained on
151897 -           980723, ref SDS 37 2759, based on linking summary to detail,
151898 -           explained on 980808. ref SDS 40 0615
151900 -  ..
151901 -
151902 -       2.  Traceability to original sources to align work with
151903 -           requirements. ref SDS 4 1740
151904 -
151905 -           Communication Metrics provides proactive alignment.
151906 -
151907 -       3.  Repository of experience, lessons learned, etc.
151908 -
151909 -           Communication Metrics builds an automatic "repository of
151910 -           experience" as a by-product of providing daily
151911 -           "intelligence" that guides the work. ref SDS 4 2846
151913 -            ..
151914 -           The Internet web site makes this resource available
151915 -           anytime, anywhere it is needed.
151917 -      ..
151918 -     These key ingredients of "intelligence" make possible a useful
151919 -     "Virtual Office," "paperless office" and "Virtual District."
151920 -
151921 -     "Intelligence" is the most direct way to improve management and
151922 -     results.
151923 -
151924 - "Virtual Office" was reviewed on 980630, ref SDS 32 0633, and earlier
151925 - on 980613, showing the correlation with USACE goals to develop a...
151926 -
151927 -                        Virtual District
151928 -
151929 -     ...management model. ref SDS 30 0526
151931 -  ..
151933 -  ..
151934 - Within the past few days procedures were developed for using the web
151935 - to deliver business correspondence via Internet rather than ordinary
151936 - email.  This method provides...
151937 -
151938 -                     clear, concise, complete
151939 -
151940 -                         communications
151941 -
151942 - ...which is another powerful part of "intelligence," see the record on
151943 - 980720, ref SDS 36 3225, and earlier work on connecting summary to
151944 - detail. 980427 ref SDS 28 2326
151946 -  ..
151947 - Last Friday, Tom advised that Merry Goodenough completed review of
151948 - CESPN's 970328 report on Communication Metrics, ref DRP 1 0000, with
151949 - favorable comments.
151951 -  ..
151952 - Merry's review of this report (received on 970418, ref SDS 19 3368)
151953 - provides a foundation for her to comment on CESPN's 971007 report that
151954 - estimates cost savings, ref DRP 4 0129, see ref SDS 23 0000
151955 -
151956 -     A specific question is posed to guide this effort. ref DIT 1 2371
151957 -
151959 -  ..
151960 - Communication Metrics Reduces Paper Shuffling Saves Time and Money
151961 -
151962 - CESPN calculated cost savings in the 971007 report based on expanding
151963 - span of attention that reduces rework. ref DRP 4 4172  Saving time and
151964 - money by reducing management mistakes is hard for managers to grasp.
151965 -
151966 -       [On 990201 calculated cost savings. ref SDS 52 6925]
151968 -  ..
151969 - Saving time by reducing paper shuffling, however, is easy to grasp.
151970 - (below Max was wading through mounds of paper preparing for a meeting.
151971 - ref SDS 0 2973)
151973 -  ..
151974 - Merry can comment on time saved using Communication Metrics "knowledge
151975 - space" on the web to review CESPN's report on cost savings.  She can
151976 - compare this effort with her review of the first report provided in a
151977 - conventional printed format.
151978 -
151979 -        [On 981027 received Merry's evaluation. ref SDS 45 7315]
151981 -      ..
151982 -     Planning and Goals for Merry's Evaluation of Cost Savings
151983 -
151984 -     Tom plans to visit Merry this week about cost savings resulting
151985 -     from using Communication Metrics, based on CESPN-CO experience
151986 -     using Communication Metrics work product over the past year.
151987 -
151988 -     We can provide CESPN's report on cost savings to suggest how she
151989 -     can approach an assessment, based on what has already been done,
151990 -     and offer questions to guide her review.
151992 -      ..
151993 -     Merry can cite initial review and expectations by retired counsel
151994 -     Jim Stout, on 961015 about advantages of Communication Metrics.
151995 -     ref SDS 13 3395
151997 -      ..
151998 -     Merry can see Jim's view on 961013 that Communication Metrics
151999 -     requires a business decision about cost effectiveness, so those
152000 -     whose work impacts cost, in this case Merry, need to make an
152001 -     assessment. ref SDS 14 3849
152003 -      ..
152004 -     On 971007 CESPN estimated cost savings on pending litigation which
152005 -     was classified as "speculative." ref DRP 4 7117   Therefore, this
152006 -     savings can be estimated based on best evidence of which the case
152007 -     is possible. Lawyers are familiar with this standard of practice
152008 -     for estimating costs and benefits when direct evidence is not
152009 -     available, and so that the idea is incorporated into the letter to
152010 -     Merry. ref DIT 1 3021
152011 -     ..
152012 -     On 970417 Communication Metrics was used to prepare a report
152013 -     for CESPN on the Oakland project concerning an environmental
152014 -     abatement order. ref SDS 18 0000  On 980723 Merry indicated she
152015 -     used the report to avoid liability for a fine. ref SDS 38 3344
152016 -
152017 -        [On 981027 received Merry's evaluation. ref SDS 45 7315]
152019 -      ..
152020 -     This experience with Communication Metrics work product
152021 -     provides a foundation for District Counsel to assess cost savings
152022 -     from Communication Metrics. ref DIT 1 2371
152024 -      ..
152025 -     On 980520 Max advised that Merry reported Communication Metrics
152026 -     work product helped the District reach a favorable settlement on
152027 -     the Dutra litigation. ref SDS 29 2405
152029 -      ..
152030 -     On 970418 Merry wanted direct access to the SDS record. ref SDS 19
152031 -     2005  Having worked with the record in traditional printed
152032 -     document format, District Counsel can estimate cost advantage of
152033 -     doing the same work having direct and instant access to the
152034 -     record, as requested by Merry on 970418, and which has been added
152035 -     to Communication Metrics in recent months to support the "Virtual
152036 -     Office" goal, discussed above. ref SDS 0 1111
152037 -
152039 -  ..
152040 - Communication Manager can be Invisible to Management
152041 - "Virtual" Professional Support Available with Comm Metrics
152042 - ----------------------------------------------------------
152043 - The letter to Merry has CESPN letterhead and Tom's return email
152044 - address. Linked records (at least the first few levels) also have
152045 - CESPN letterhead and Tom's return email address.  The communication
152046 - record is controlled entirely by the customer.
152048 -  ..
152049 - This shows that professional help can be completely transparent in
152050 - making timely, accurate communication an actual reality rather than a
152051 - "virtual" process of hunch and hope, guess and gossip.
152052 -
152053 -
152055 -  ..
1521 -
1522 -
1523 - 1305 visited Tom at CESPN
1524 -
152401 - Found Errors and Encountered Difficulty using CESPN Email
152402 -
152403 - After sending Tom ref DIT 2 0000, I visited Tom at the District
152404 - office.
152405 -
152406 - He has received my email, ref DIT 2 3842, transmitting the proposed
152407 - letter to Merry. ref DIT 1 0000, per above.
152409 -  ..
152410 - Tom read the proposed letter and indicated it is accomplishes what he
152411 - has in mind to get her input on cost savings, per meeting on 980723.
152412 - ref SDS 38 3344
152414 -  ..
152415 - He noticed a few spelling errors.
152416 - ..
152417 - We could not figure out how to attach a web page using Internet
152418 - Explorer or Outlook Express, which is what Tom is using.
152419 -
152420 -     Below, Max has Netscape on his computer, which would solve the
152421 -     problem. ref SDS 0 3828
152423 -  ..
152424 - I will fix the spelling in the letter to Merry and send it to Tom
152425 - again for submission to Merry.
152426 -
152427 -     Note: back at the Welch office, I was unable to figure out how to
152428 -     attach the web page to an email in Internet Explorer.
152429 -
152430 -
152432 -  ..
1525 -
1526 -
1527 - 1321 visited Max Blodgett, Chief Construction Operations
1528 -
152801 - USACE Can Introduce an Intelligence Role, Benefits Self-evident
152802 -
152803 - Max was preparing for a meeting at 1400.
152804 -
152805 - I asked Max if he has seen any of the letters sent to him via Internet
152806 - the past several weeks (e.g., ref SDS 34 0000, ref SDS 35 0000) that
152807 - demonstrate Communication Metrics support for "business intelligence"
152808 - and "knowledge space" which accomplish CESPN goals for a "Virtual
152809 - District"? ref SDS 0 1111
152811 -  ..
152812 - Max said he has received several letters from Welch.  He is getting a
152813 - lot of "spam" and so it takes concerted effort to recognize stuff he
152814 - really wants to read.
152815 - ..
152816 - I asked Max for an evaluation Communication Metrics delivered on
152817 - the Internet, since he has not provided feedback on whether new
152818 - capabilities increase the value of this new role, and whether the
152819 - Welch Home page explains the potential for Communication Metrics to
152820 - improve CESPN management, as he requested on 980403? ref SDS 27 4129
152822 -  ..
152823 - Max advised that the value of the new capability is self-evident, and
152824 - as a result he has not responded because there is nothing to add,
152825 - which aligns with his comments on 980520. ref SDS 29 4333
152827 -  ..
152828 - Self-evident benefits correlate with the article in PMJ reviewed on
152829 - 980630, explaining cost benefits from technology to accomplish
152830 - management tasks more quickly. ref SDS 32 0779
152831 -
152832 -     [On 981027 District Counsel reported Communication Metrics saved
152833 -     the government about $200K, ref SDS 45 7315, and that access to
152834 -     information is much faster. ref SDS 45 5208]
152836 -      ..
152837 -     [On 981104 received report from Tom White in the Construction
152838 -     Services Branch, that "Communication Metrics on the Internet is
152839 -     neat." ref SDS 46 4320]
152841 -      ..
152842 -     [On 981119 Jim Love, HQ USACE, made similar observation that time
152843 -     saved is self-evident. ref SDS 47 2272]
152845 -      ..
152846 -     [On 990201 analysed cost savings from making progress toward
152847 -     paperless office. ref SDS 52 6925]
152849 -      ..
152850 -     [On 990204 discussed need for automated management support to
152851 -     maintain District productivity while downsizing. ref SDS 53 6448]
152852 -
152854 -  ..
152855 - Comments on Web Page Can Shape Educational Experience for Managers
152856 -
152857 - I asked if he feels the Web page supports the CESPN report that
152858 - Communication Metrics is a more "intelligent" way to work, by, for
152859 - example, giving people access to the report on the Internet and also
152860 - access to the reasoning and background cited in the report, see
152861 - ref DRP 1 6172, rather than having to wrestle with a lot of paper, and
152862 - hope that the reasoning is supported, and assume that the background
152863 - is correct?
152865 -  ..
152866 - We considered efforts to test this capability by submitting a request
152867 - to Merry Goodenough for comments on CESPN's cost savings report, per
152868 - above. ref SDS 0 0774
152869 -
152870 -     Max did not actually indicate having seen the Communication
152871 -     Metrics web site home page, which he suggested be developed in the
152872 -     meeting on 980403. ref SDS 27 4129
152874 -      ..
152875 -     Comments from Max on the web page would help shape improvements,
152876 -     that meet objectives from the meeting on 980520. ref SDS 29 1235
152877 -
152878 -
152879 -                    http://www.welchco.com
152880 -
152882 -  ..
152883 - Intelligence Role Needed to Solve Information Overload
152884 - Improvements to Comm Metrics Accomplish Paperless Office
152885 -
152886 - We briefly considered the large stacks of paper on his desk.  As we
152887 - talked Max was looking through one particular file folder that
152888 - appeared to have 300 - 500 pages, seeking some information to prepare
152889 - for his meeting at 1400.  Previously, on 960418 Tom and I had set a
152890 - goal to reduce the burden of paper handling. ref SDS 8 8840
152891 -
152892 -     [On 981218 Jim Lovo at HQUSACE said he has the same problem of
152893 -     information overload. ref SDS 48 8280]
152895 -      ..
152896 -     [On 990126 HQUSACE report says Communication Metrics helps solve
152897 -     the problem. ref SDS 50 7370]
152899 -  ..
152900 - I asked Max if he feels Communication Metrics on the Internet is a
152901 - significant step toward the goal for technology to support a "Virtual
152902 - Office," which means a "paperless office"?  I mentioned the letter to
152903 - Merry asks for her evaluation on this point, per above. ref SDS 0 1111
152905 -  ..
152906 - Has he sensed this means using technology for organization, alignment
152907 - and summary connected to detail, i.e., "intelligence," as set out in
152908 - CESPN's report issued on 970328. ref DRP 1 6172 as shown in the record
152909 - on 970418. ref SDS 19 3368
152911 -  ..
152912 - Tom's letter to Merry tests this capability. ref SDS 0 0774
152914 -  ..
152915 - Max was laudatory in noting that Communication Metrics on the Internet
152916 - is an important achievement.
152917 -
152918 -      [On 981027 District Counsel reports that Communication Metrics
152919 -      saved $200K on Oakland Project. ref SDS 44 7315]
152920 -
152921 -      [On 981104 Tom White found that Communication Metrics on the
152922 -      Internet is "pretty neat." ref SDS 46 0207]
152923 -
152925 -  ..
152926 - Leadership, HQ Support Helpful for District Implementation
152927 - CESPN Has the Most Experience with Communication Metrics
152928 -
152929 - Follow up ref SDS 27 6581, ref SDS 29 1235.
152930 -
152931 - Max said it is hard to explain the advantage of adding "intelligence"
152932 - to information, because nobody has experience with this method,
152933 - reflecting Monti Jaggers point on 970320. ref SDS 17 4903
152935 -  ..
152936 - He feels lack of support from HQ USACE after the meeting on 971202,
152937 - ref SDS 24, makes it difficult to help the District Commander grasp
152938 - advantages of adding metrics to daily communications.  This reflects
152939 - prior comments on 980520. ref SDS 29 1235  It would help to have a
152940 - clear signal on this from HQ, as occurred with Project Management, RMS
152941 - and other new methods.
152942 -
152943 -     [On 990105 asked Jim Lovo about this. ref SDS 49 6095]
152945 -      ..
152946 -     [On 990128 Max mad a similar point. ref SDS 51 7417]
152948 -      ..
152949 -     [On 990304 HQUSACE recommends Com Metrics. ref SDS 54 7392]
152951 -      ..
152952 -     [On 990305 HQ draft standards call for proactive effort by
152953 -     Districts to implement paperless contracting. ref SDS 55 9044]
152955 -  ..
152956 - We briefly considered that Max has experience with the advantages of
152957 - Communication Metrics, as he cites today, per above. ref SDS 0 5141
152959 -  ..
152960 - Tom, Marc, Herb, Leonard, Merry and Monti, all have direct experience
152961 - with the benefits of Communication Metrics, as related by Monti on
152962 - 970110. ref SDS 16 2487
152964 -  ..
152965 - These people provide a cross-section of managers who are responsibe
152966 - for getting things done in the District, and who have some influence.
152967 - This is important experience that was very hard to achieve, given the
152968 - aversion to new ideas and methods.  In fact, it may have been miracle.
152969 -
152971 -  ..
152972 - Need for Communication Metrics is Pervasive
152973 - Scribe Encapsulates Need for Analysis in Management
152974 - Helping People Discover Value of "Intelligence" Takes Leadership
152975 -
152976 - Max related that over the weekend he was reading a large volume on the
152977 - history of civilization.  He saw a picture of someone attributed with
152978 - advancing the technology of writing; I think he gave the period as
152979 - about 2000 B.C.  The writer was called a "scribe."  Max thought that
152980 - the picture would make a good logo for Communication Metrics.
152982 -  ..
152983 - Max commented that in some respects management practice has regressed
152984 - in awareness about the importance of analysis for effective decision
152985 - making, reflecting our meeting on 980625. ref SDS 31 0818
152986 -
152987 -       [On 990304 Jim Lovo at HQUSACE made same point. ref SDS 54 3192]
152988 -
152989 -       [On 990425 discussed with Morris. ref SDS 56 5644]
152991 -        ..
152992 -       [On 991108 research on history of alphabet supports Max's
152993 -       explanation.
152995 -  ..
152996 - We discussed briefly that the drift away from good practices by
152997 - indulging impulse, whim and caprice of "feel good" management, where
152998 - consequences of poor methods are delayed and often paid for by others,
152999 - is cited in the New World Order... paper as a reason Communication
153000 - Metrics works. ref OF 1 2864
153002 -  ..
153003 - Feel good management came into the record on 911123. ref SDS 1 1331
153004 -
153005 -     One reason may be that only the top people can allocate the time
153006 -     needed for analysis, as developed in reviewing Andy Grove's book
153007 -     on 980307. ref SDS 26 8488  Nobody else has time. ref SDS 26 2189
153008 -
153009 -     On 921020 discussed change in management practices resulting from
153010 -     computers introduced in the 1970s. ref SDS 2 4365
153012 -      ..
153013 -     [On 980905 Morris Jones made similar comment. ref SDS 42 0714]
153015 -  ..
153016 - Max said the meeting he is preparing to attend this afternoon, noted
153017 - above, ref SDS 0 2973, needs Communication Metrics because the subject
153018 - is important, and because it is difficult for participants to take
153019 - notes while explaining and listening to complex issues.
153021 -  ..
153022 - This is one of the applications discussed on 980520. ref SDS 29 0829
153023 -
153024 -       [On 990128 need list of how Communication Metrics can support
153025 -       the District. ref SDS 51 7417]
153026 -
153027 -     On 960919 Tom Benero, former Contracting Officer, made the same
153028 -     point. ref SDS 10 9834
153030 -      ..
153031 -     On 960920 Tom Keesling cited this point as an advantage of
153032 -     Communication Metrics. ref SDS 11 4261
153034 -      ..
153035 -     On 961020 Monti Jaggers recognized that managers' notes taken
153036 -     during meetings are unreadable. ref SDS 15 2079
153038 -      ..
153039 -     On 970723 John Azeveda made the same point. ref SDS 20 2026
153041 -  ..
153042 - Max observed management has fallen out of practice using a "scribe"
153043 - with the result that critical intelligence essential to make
153044 - management productive, is missing.
153045 -
153046 - We did not discuss Max's original goal for Communication Metrics, from
153047 - the meeting on 960105, was to provide a "scribe."  At that time he had
153048 - recently returned from a vacation in Egypt, which focused his
153049 - attention on this aspect of Communication Metrics. ref SDS 6 3999
153050 -
153051 -        [On 991108 review of the transition from orgal communication to
153052 -        literacy using the alphabet, took 300 years and the use of a
153053 -        scribe. ref SDS 57 1833]
153055 -      ..
153056 -     Max's view reflects Henry Kissinger's writing that the current
153057 -     generation raised on pictures and sound from TV and movies is less
153058 -     aware of the value writing adds to understanding, analysis and
153059 -     planning. ref SDS 3 4238
153061 -      ..
153062 -     This point is explained in the Communication Metrics web page
153063 -     at... ref OF 2 9809
153064 -
153065 -                 http://www.welchco.com/00301.HTM#9809
153067 -  ..
153068 - Max feels that using Com Metrics for these interagency meetings would
153069 - increase progress on initiatives, discovering problems and
153070 - opportunities, because "intelligence" is the engine of management.
153071 -
153072 -     [On 990204 Max cited need for SDS support on interagency meetings
153073 -     again. ref SDS 53 UF4F
153075 -  ..
153076 - Max said the problem is getting his colleagues to understand this
153077 - benefit.  On 980403 he requested a Home Page to explain Communication
153078 - Metrics for this purpose. ref SDS 27 4129  Today, he indicates the
153079 - benefit is self-evident. ref SDS 0 5141  However, even if benefits are
153080 - self-evident, leadership is needed to give these benefits visibility
153081 - within an organization, as Max exercised on 960924. ref SDS 12 IJ7S
153083 -  ..
153084 - Max feels he does not have authority to initiate improvement of
153085 - interagency meetings, and his current role within USACE has been
153086 - diminished somewhat.
153087 -
153088 -
153090 -  ..
153091 - New Role for Intelligence Requires Training and Mentoring
153092 -
153093 - Max said Communication Metrics requires creating a new work role and
153094 - this is hard in an established organization like the Corps of
153095 - Engineers.
153096 -
153097 - He noted that it requires training and mentoring.
153099 -  ..
153100 - We considered that at one time there were no Project Managers, earlier
153101 - there were no Construction Managers, and earlier still someone came up
153102 - with the crazy idea of having a "Resident Engineer."  As well there
153103 - were no architects, accountants, public relations and communications
153104 - people, no environmental engineers, nor intelligence officers.
153106 -  ..
153107 - Every role was once new.
153109 -  ..
153110 - Tom is developing training for Project Management. ref SDS 38 1160
153112 -  ..
153113 - Training for "intelligence" improves project and all management far
153114 - more than any other means.
153116 -  ..
153117 - We considered the acceptance of "intelligence" as a key military
153118 - function.  Max noted that role has not been applied to general
153119 - business management.
153121 -  ..
153122 - This is an opportunity to expand the power of "intelligence" and the
153123 - usefulness of training.  Adding "intelligence" to an organization
153124 - yields significant cost savings, less stress, anger and fear of
153125 - accountability, since "intelligence" is the process of thinking that
153126 - is the foundation of good management.
153128 -  ..
153129 - Now that Communication Metrics has been ported to the Internet, it
153130 - greatly reduces paper handling, as Max has observed. ref SDS 0 2672
153131 -
153133 -  ..
153134 - Reviewed Initiative to Obtain Comments from Counsel on Cost Savings
153135 -
153136 - I explained the snag Tom and I encountered trying to send email to
153137 - Merry Goodenough for an opinion on cost savings using Communication
153138 - Metrics. ref SDS 0 0976
153139 -
153140 - I asked Max for help on attaching a web page to email in Microsoft's
153141 - email program.  He said Outlook Express is the email program.  He
153142 - opened an email but could not locate the procedure for attaching a web
153143 - page.
153145 -  ..
153146 - Max said that Netscape is on his computer, and can be used for sending
153147 - email.  This would accomplish our immediate objective.
153148 -
153149 -
153151 -  ..
1532 -
1533 -
1534 - 1418 Edited Letter for Merry, Research
1535 -
153501 - Re-submitted Letter to CESPN
153502 - Research Instructions for Attaching Web Page to Email
153503 -
153504 - Spell checked the letter to Merry, ref DIT 1 0000.
153505 -
153506 - Research and experimented with IE's email, but could not find a way to
153507 - attach a web page in the manner that it is done in Netscape.
153509 -  ..
153510 - Entered notes of meeting with Tom and Max.
153512 -  ..
153513 - This evening, called Bill DeHart and Morris Jones for ideas on
153514 - attaching a web page to an Outlook Express email.  They have not done
153515 - this.
153517 -  ..
153518 - Prepared ref DIT 3 0000 and sent to Tom.  It resubmits ref DIT 1 0000
153519 - prepared above.
153520 -
153521 -     [On 980807 Tom received this and sent ref DIT 1 0000 to Merry,
153522 -     per ref SDS 39 0000.]
153523 -
153524 -
153525 -
1536 -
Distribution. . . . See "CONTACTS"