CONTACTS 
0201 - Chips & Tech.                      408 434 0600
020101 - Mr. Morris E. Jones
020102 - Vice President =Ext. 4283
020103 - Advanced Products =fax 434 0765

SUBJECTS
Psychologically Demanding, Truth
Communications, Meetings, Metrics
New World Order - Information Highway
Communication Engineer/Manager
ISO, Scenario using SDS, Case Studies, Traceability, Continual
Command & Control of the Record
Executive Challenge, Self Dialog, Case Studies, Continual Learning
Training Resource, Continual Learning, Narrative Therapy, Psychology
Widsom, Management Cycle, Operating System for People & Organizations
Making more money; Time - Too Busy Being Busy
Don't Get Mad; Get Better

2613 -    ..
2614 - Summary/Objective
2615 -
261501 - Follow up ref SDS 12 0000, ref SDS 10 0000.
261502 -
261503 - Fleshed out the discussion with Charles to create a better case study
261504 - and develop the link between faster communication flows of the New
261505 - World Order and mistakes that lead to frustrations in the workplace.
261506 - It shows the advantage of Continual Learning called for in ISO and by
261507 - Tofflers and reengineering management concepts provided by the SDS
261508 - "Management Cycle."  The record illustrates Executive support to
261509 - improve earnings
261510 -
261511 -    [On 951106 sent letter to Charles at S&C. ref SDS 14 0866]
261512 -
261513 -    [On 951117 "narrative therapy" uses writing. ref SDS 18 9624]
261514 -
261515 -    [On 990706 applied lessons learned. ref SDS 23 2448]
261516 -
261517 -
261518 -  ..
2616 -
2617 -
2618 - Progress
2619 -
261901 - This morning I developed the scenario of events a little better from
261902 - the discussion with Charles at S&C on 951102. ref SDS 10  It shows
261903 - that S&C faced a very complex sequence of cause and effect related to
261904 - parts, different organizations, people and work tasks, which is hard
261905 - to track by conversation. ref SDS 10 7546
261906 -
261907 - The customer relied on information from S&C, ref SDS 10 1674, that
261908 - obscured the correct path, because there wasn't enough time to
261909 - understand the record well enough to make "intelligent" decisions...
261910 - ref SDS 10 5688, This is the condition that causes the gradual drift
261911 - off course, cited in the NWO paper ref OF 2 line 113.
261912 -
261913 -
261914 -  ..
261915 - Communication Engineer
261916 - Case Study - Executive Support, Productivity
261917 -
261918 - This real life scenario illustrates how SDS improves communications,
261919 - ref SDS 10 9975.  The ethic in using SDS is explained at ref SDS 10
261920 - 9087, and responds to Morris' question on 951103 about several people
261921 - using SDS on the same project. ref SDS 11 9066
261922 -
261923 - The entire record shows the kind of work a Communication Engineer does
261924 - to help an executive use Communication Metrics to understand what
261925 - happened, ref SDS 10 line 74, and discover a solution, ref SDS 10 line
261926 - 136, that makes money, per ref SDS 4 line 207 and ref SDS 7 line 263.
261927 -
261928 -
261929 -      ..
261930 -     Management Cycle - Continuing Learning
261931 -     Continual Learning - Narrative Therapy
261932 -     Investing Intellectual Capital
261933 -
261934 -     The S&C problem shows how the SDS "Management Cycle" creates "case
261935 -     studies" to support continual learning called out in ISO 10006,
261936 -     ref SDS 2 line 484, by producing a training resource for the
261937 -     organization.  Automated integration of time, information and
261938 -     subjects comprises an effective:
261939 -
261940 -  ..
261941 -               Operating System for People and Organizations
261942 -
261943 -         ...discussed with Intel on 950927. ref SDS 3 8400
261944 -
261945 -     The benefits of investing intellectual capital are seen from the
261946 -     manner in which SDS comprises a personal and organizational body
261947 -     of experience to support goals of Continual Learning using SDS
261948 -     tools that provide traceability for converting information in SDS
261949 -     into useful knowledge
261950 -
261951 -          [On 951117 related to "narrative therapy" in psychology,
261952 -          ref SDS 18 9624
261953 -         ..
261954 -         Power of Continaul Learning was developed from meeting
261955 -         with Univeristy of Santa Clara on 951012. ref SDS 6 4444
261956 -
261957 -         Implementation of SDS for design support was developed on
261958 -         951026. ref SDS 7 7773
261959 -
261960 -         SDS unique ability to accomplish alignment required for ISO
261961 -         criteria, reported on 951026. ref SDS 7 3384
261962 -
261963 -
261964 -          ..
261965 -         Communication Scribe Skills
261966 -
261967 -         Skills of writing SDS records as a "Communication Scribe" are
261968 -         analyst, reporter, advocate, diplomat, psychologist.
261969 -
261970 -         Not Enough Time
261971 -
261972 -         Explanation of time required takes to capture the record is
261973 -         reported on 951117. ref SDS 18 0682
261974 -
261975 -         Fear that people don't have enough time is reported on 951012.
261976 -         ref SDS 6 0582
261977 -
261978 -         Example of pressures that inhibit using SDS are from the S&C
261979 -         tire problem reviewed on 951102, ref SDS 10 5688, per ideas
261980 -         discussed with Intel on 950927. ref SDS 3 5002
261981 -
261982 -
261983 -      ..
261984 -     Wisdom
261985 -
261986 -     This typically "common sense" (ref SDS 5 7008) capacity is mostly
261987 -     associated with experience.  SDS support for Continual Learning
261988 -     from automating the Management Cycle leverages "wisdom." Having
261989 -     previously worked out what we "know," we are positioned to make
261990 -     future judgements about what is important to know more about.
261991 -
261992 -     This leads to "enlightenment" cited in the New World Order...
261993 -     paper, ref OF 2 5839
261994 -
261995 -     Wisdom was considered in reviewing the "Improbable Machine" on
261996 -     900303. ref SDS 1 4856
261997 -
261998 -        [On 951117 discussion with Dr. Brusman developed concept of
261999 -        wisdom. ref SDS 18 4888
262000 -
262001 -        [On 960227 discussed wisdom and common sense with Morris.
262002 -        ref SDS 20 7330
262003 -
262004 -
262005 -  ..
262006 -
262007 - The dynamic of Communication Metrics makes it practical to improve
262008 - upon President Kenedy's executive work practice of "Don't get mad, get
262009 - even." by offering the opportunity to use traceability and continual
262010 - learning to...
262011 -
262012 -                      Don't get mad, get better.
262013 -
262014 -     We can make everybody better by improving communications, ref SDS
262015 -     10 line 169.
262016 -
262017 -
262018 -  ..
262019 - New World Order - Information Highway
262020 - Fewer People Chasing More Information
262021 -
262022 - This is an example of psychological demands caused by faster
262023 - information flows, ref SDS 10 line 180, which cause people to get mad,
262024 - ref SDS 10 line 194, discussed with Morris at ref SDS 11 line 116 and
262025 - at ref SDS 9 line 156, and submitted to Patty at SCU at ref SDS 8 line
262026 - 97.
262027 -
262028 -    [This work was followed up by submitting the record at ref SDS 10
262029 -    line 59 to S&C at ref SDS 15 line 64.]
262030 -
262031 -    [Later example at S&C a year later on another tire problem, ref SDS
262032 -    22 line 250; also problem at dentist, ref SDS 21 line 95 and ref
262033 -    SDS 20 line 150.]
262034 -
262035 -    [Also followed up developing seminar ideas on need for new kind of
262036 -    management support, ref SDS 17 line 92.]
262037 -
262038 -
262039 -  ..
262040 - Challenge of Cultural Change
262041 -
262042 - Trying to get S&C to write better reports so the person who writes
262043 - them, other S&C people and the customer can understand them is
262044 - explained at ref SDS 19 line 163.
262045 -
262046 - Trying to write something "concise" to save time results in
262047 - miscommunication that wastes time and makes everybody mad when they
262048 - have to go back and do the corrective work.
262049 -
262050 -
262051 -
262052 -
262053 -
262054 -
262055 -