CONTACTS 
0201 - S & C Ford                         415 553 4400 fax or 800...
020101 - Mr. Charles Mori; Controller

SUBJECTS
Millie's Mercury Sable, 940423
Wheel Alignment, Vibrations, Warranty
951008 Replace front tires
Send product information, requesting give
Ford Motor (S&C Ford); Locate Decision Maker

0907 -    ..
0908 - Summary/Objective
0909 -
090901 - Follow up ref SDS 11 0000, ref SDS 10 0000.
090902 -
090903 - Submitted ref DIT 1 thanking Charles for prompt payment of our claim,
090904 - on 951105, ref SDS 10 1792, and explaining Communication Metrics can
090905 - help S&C get better, per our discusison on 951102. ref SDS 9 9087
090906 -
090907 - Explain support for ISO requirements on traceability to original
090908 - sources and for continual learning, which was discussed with Charles
090909 - on 951102, ref SDS 9 5244, based on the record on 951026 discussing
090910 - ISO on 951026. ref SDS 5 3384
090911 -
090912 - This solves frustrations Charles expressed on 951031, ref SDS 8 0896,
090913 - by reducing mistakes caused by information overload which overwhelmed
090914 - everyone, as discussed on 951102. ref SDS 9
090915 -
090916 - Submitted the New World Order paper, ref OF 1, in PS. ref DIT 1 4134
090917 -
090918 -    [On 951121 communication problem recommending 30K mile service on
090919 -    vehicle with 40K miles. ref SDS 12 5716]
090920 -
090921 -    [On 951201 Charles will notify Ford about Communication Metrics.
090922 -    ref SDS 13 9640]
090923 -
090924 -    [On 951206 Charles notified Ford on Com Metrics. ref SDS 14 7333]
090925 -
090926 -    [On 960116 Ford rep read New World Order paper, problems S&C had
090927 -    installing tires, and proposed solution using Communication
090928 -    Metrics. ref SDS 15 7050]
090929 -
090930 -    [On 960122 Ford rep says Com Metrics can improve Ford management
090931 -    and earnings, ref SDS 16 0989, but they cannot introduce it at this
090932 -    time due to reduced budgets. ref SDS 16 8572]
090933 -
090934 -    [On 960212 Ford reps boss says Com Metrics can help Ford, but
090935 -    cannot afford; no evidence Ford is helping S&C. ref SDS 17 0001]
090936 -
090937 -    [On 960220 Ford refuses help at this time. ref SDS 18 8649]
090938 -
090939 -    [On 960305 communication problem on scope of services for changing
090940 -    the oil, and safety checks. ref SDS 19 9966]
090941 -
090942 -    [On 970121 communication failure on tire inspection will cause
090943 -    future rework. ref SDS 21 3333]
090944 -
090945 -    [On 970121 communication problem on prior tire inspection caused
090946 -    rework, extra expense. ref SDS 21 7592]
090947 -
090948 -
090949 -
090950 -
090951 -
090952 -
0910 -