CONTACTS 

SUBJECTS
Millie's Mercury Sable, 940423
Wheel Alignment, Vibrations, Warranty
951008 Replace front tires
Send product information, requesting give
Ford Motor (S&C Ford); Locate Decision Maker

0907 -    ..
0908 - Summary/Objective
0909 -
090901 - Follow up ref SDS 15 0000, ref SDS 0000.  
090902 -
090903 - Followed up on work with Ford to develop Communication Metrics
090904 - program.
090905 -
090906 -        [On 960122 followed up. ref SDS 17]
090907 -
090908 -
090909 -
090910 -
0910 -
0911 -
0912 - Progress                      313 446 8473    322 3000 (general)
0913 -
091301 - Got the correct number to follow up Charles letter to Ed.
091302 -
091303 - Called and left message for Edwin Pritchard, per S&C's letter to Ford,
091304 - ref DRP 6, on 951206. ref SDS 14 7333
091305 -
091306 -
091307 -  ..
0914 -
0915 -
0916 - 1114 Edwin called back
0917 -
091701 - Ed has read the NWO paper. ref OF 1, and the report on 951009 about
091702 - tire problems at S&C, ref SDS 2 9653, which was linked to my letter,
091703 - ref DIP 3, sent to S&C on 951106, ref SDS 11 0866, which Charles Morri
091704 - forwarded to Ed in his letter, ref DRP 6, shown in the record on
091705 - 951206. ref SDS 14 7333
091706 -
091707 - Ed gathered that my inquiry was about getting ISO certification for
091708 - S&C Ford.  He said Ford does not plan to have its satallite service
091709 - agencies become ISO registered.
091710 -
091711 - I said the objective is to improve earnings at Ford by improving
091712 - communications and management.
091713 -
091714 - ISO is mentioned to show emerging awareness that sound management
091715 - practices give organizations the best chance to improve earnings.
091716 -
091717 - But, as Ed knows, in today's business climate, there is not enough
091718 - time to apply them consistently, as explained in the paper.  This
091719 - leads to continual frustration and losses at Ford and its service
091720 - agencies, as Charles Mori cited on 951031. ref SDS 7 0896
091721 -
091722 - Ed's productivity, that of his boss and all of their colleagues at
091723 - Ford, can be significantly improved by using the new science of
091724 - Communication Metrics, ref OF 1 2864, for the reasons set out in the
091725 - paper. ref OF 1 1675
091726 -
091727 - I explained I have another call from IBM on solving an internet
091728 - problem, ref SDS 16 7333, and will call him back to discuss improving
091729 - Ford management futher.
091730 -
091731 - Ed said he will be in his office for another hour or so.
091732 -
091733 -
091734 -
091735 -
0918 -
0919 -
0920 - 1141 called Ed back
0921 -
092101 - Left message I called back per above and will be in the office for
092102 - another hour.  If I do not hear back from him, I will call him
092103 - tomorrow.
092104 -
092105 -        [On 960122 followed up. ref SDS 17]
092106 -
092107 -
092108 -
0922 -