CONTACTS
SUBJECTS
Hoka Stinson Trail Shoes 3rd Pair Size 9.5 Purchase Fleet Feet $157
3403 -
3403 - ..
3404 - Summary/Objective
3405 -
340501 - Follow up ref SDS 21 0000. ref SDS 19 0000.
340502 -
340503 - Bought 3rd pair Hoka Stinson Trail shoes from Fleet Feet, ref SDS 0
340504 - E43N,
340505 -
340506 -
340507 -
340508 -
340509 -
340511 - ..
3406 -
3407 -
3408 - Background
3409 -
340901 - Background on metatarsalgia reported on 140627 1223. ref SDS 11 RQ6G
340902 - Case study shows progressive injury over past 5 months, reported on
340903 - 120101 0900. ref SDS 2 PS3F
340905 - ..
340906 - Orthotics is a common solution, explained in research also on 140627
340907 - 1223. ref SDS 11 Q73I
340909 - ..
340910 - VA has prescribed continued exercise regimen, shown in Progress Notes
340911 - meeting at the Medical Center on 140213 0830. ref SDS 3 E34O
340913 - ..
340914 - On 140608 meeting with Wynetta at Good Feet - orthotics were developed
340915 - and tested positive using "maintainer" inserts. 140628 1215,
340916 - ref SDS 12 QY63 Good Feet offered these orthotic inserts for $300,
340917 - also reported on 140628 1215. ref SDS 12 Y24F
340919 - ..
340920 - On 140628 1223 research found metatarsalgia is the medical affliction
340921 - for common symptom of pain in the balls of the feet, ref SDS 11 RQ6G,
340922 - which has been increasing the past 6 months or so, and required
340923 - pausing hiking on 140624. ref SDS 11 KI5G Remedy requires rest,
340924 - better shoes, ref SDS 11 G39H, and in some cases orthotics, which can
340925 - be developed with medical podiatry care. ref SDS 11 Q73I
340927 - ..
340928 - On 140708 1014 John at Resole America recommands Hoka to replace
340929 - Adidas Response Cushion shoes to prevent pain on 11 mile hikes caused
340930 - by metatarsalgia. ref SDS 13 XN5F Research indicates Hoka shoes
340931 - increase rebound energy, ref SDS 13 SB4H, with unique mid-sole material
340932 - and meta-rocker geometric design, ref SDS 13 7F7K, and 50% more
340933 - cushioning reduces pain from metatarsalgia on balls of feet.
340934 - ref SDS 13 NW7K Hoka Conquest shoes cost $170 direct from Hoka company
340935 - with free shipping and free returns, ref SDS 13 VQ6O, cost $160 from
340936 - Amazon with $9 for shipping. ref SDS 13 HP6L
340938 - ..
340939 - On 140709, received resoled shoes from Resole America. ref SDS 14 XN5F
340940 - Tried them to hike yesterday, but could not reach 500 yards, before
340941 - pain began in both feet, but mostly the left foot, reported on case
340942 - study on 120101 0900. ref SDS 2 ZP9O
340944 - ..
340945 - On 140711 meeting with Wynetta at Good Feet, ref SDS 15 6B5I; tried 3
340946 - sets of orthotic "Maintainer" inserts, and none seemed to provide
340947 - level of comfort and protection from pain caused by metatarsalgia,
340948 - that was achieved with the 2nd set of inserts tried 2 weeks earlier on
340949 - 140628. ref SDS 15 EN6L Decided 1st set
340951 - ..
340952 - On 140713 0830 did 11 mile hike, reported in case study on 120101
340953 - 0900, ref SDS 2 XT7K - pain on balls of feet over entire route wearing
340954 - 2nd pair of Adidas Response Cushion shoes resoled by Resole America
340955 - received on 140709 1346. ref SDS 16 XN5F These shoes added eighth inch
340956 - mid-sole cushioning to prevent injury to balls of feet during hikes,
340957 - reported on 140610 0940. ref SDS 8 HM52 Also, wore new insoles
340958 - purchased from Good Feet 2 days ago, also intended to protect feet
340959 - from injury during hikes, reported on 140711 1018. ref SDS 15 6B5I
340960 - Feet started hurting the 1st mile. This was tolerable for about 4 or
340961 - 6 miles. The last 4 - 5 miles every step caused severe pain, as
340962 - reported in case study on 120101. ref SDS 2 VUVR
340964 - ..
340965 - On 170713 1640 visit Fleet Feet bought Hoka Conquest shoes size 9.5,
340966 - ref SDS 17 JY56, on invoice 256331/4/21362 for $184.45. ref SDS 17
340967 - N69M
340969 - ..
340970 - On 140714 1110 shown in case study on 120101 0900, hiked 3 miles at
340971 - Lafayette Reservoir; feet did not hurt from metatarsalgia (balls of
340972 - feet), wearing new Hoka shoes purchased yesterday on 140713, and
340973 - combined with new orthotic insoles purchased from Good Feet 2 days ago
340974 - on 140711 1018. Significant improvement from yesterday when feet hurt
340975 - the entire 11 mile route. Heels slipped but no blisters on 3 mile
340976 - hike. ref SDS 2 FN6O
340978 - ..
340979 - On 140721 1225 shown in case study on 120101 0900 hiked 10 miles,
340980 - could not finish 11 mile route, ref SDS 2 ZH4O, feet hurt badly from
340981 - metatrsalgia but worse from severe blisters because shoe heels slipped
340982 - entire route. ref SDS 2 8F5J
340984 - ..
340985 - On 140725 0945 shown in case study on 120101 0900, hiked 3 miles at
340986 - Lafayette Reservoir. ref SDS 2 VL5M Left foot hurt very little from
340987 - metatarsalgia (balls of feet, explained on 140627 1223, ref SDS 11
340988 - RQ6G) on this 3 mile hike wearing new Hoka shoes purchased on 140713
340989 - 1640, ref SDS 17 T46O and combined with new orthotic insoles purchased
340990 - from Good Feet on 140711 1018. ref SDS 15 6B5I Significant
340991 - improvement from 4 days ago when feet hurt severely the entire 11 mile
340992 - route, reported above. ref SDS 2 8F5J Possible breakthrough after 6
340993 - months trying various solutions. Heels slipped compounding blister
340994 - problems from 4 days ago on 140721. ref SDS 2 8F5J Tore heels up
340995 - badly. On return from Lafayette Reservoie changed the bandage system
340996 - to using padding with holes to shield blisters from shoe pressure.
340998 - ..
340999 - On 140726 0935 shown in case study on 120101 0900, hiked 3 miles at
341000 - Lafayette Reservoir. ref SDS 2 8Q7M Right foot no pain metatarsalgia,
341001 - continuing improvement from 5 days ago on 140721, above. ref SDS 2
341002 - 8F5J Left foot hurt very little again from metatarsalgia (balls of
341003 - feet, explained on 140627 1223, ref SDS 11 RQ6G) on this 3 mile hike
341004 - wearing new Hoka shoes purchased on 140713 1640, ref SDS 17 T46O and
341005 - combined with new orthotic insoles purchased from Good Feet on 140711
341006 - 1018. ref SDS 15 6B5I Similar to hiking 3 miles yesterday, and
341007 - significant improvement from 5 days ago when feet hurt severely the
341008 - entire 11 mile route. ref SDS 2 8F5J Heels slipped again today
341009 - compounding blister problems yesterday on 140725, ref SDS 2 WQQT, and
341010 - from 5 days ago on 140721. ref SDS 2 8F5J Tried different heel
341011 - bandage scheme developed after the hike yesterday. Worked better.
341012 - Although heels hurt badly, the friction from the shoe heels did not
341013 - tear up heels of the feet as badly as occurred yesterday on 140725.
341015 - ..
341016 - On 140726 1030 Hoka Conquest shoes caused severe blisters on hikes, so
341017 - went back to Fleet Feet and requested possible remedies. ref SDS 19
341018 - JY56 Fleet Feet exchanged the shoes and replaced with Hoka Stinson
341019 - Trail shoes. ref SDS 19 LE7M
341021 - ..
341022 - On 140828 1203 visited Fleet Feet in Pleasant Hill to buy new Hoka
341023 - Stinson Trail shoes because heel lining has worn out after 25% of
341024 - design life, hiking 145 miles in 17 hikes over 32 days. ref SDS 21 915F
341025 - Kathie, store owner, could not provide kit to repair worn shoe
341026 - linings, and maintained no other customers have reported this problem.
341027 - ref SDS 21 TP73 There was discussion that "tight calf muscles" caused
341028 - shoe linings to faile within 25% of design life, and offer to sell
341029 - "rolling-pin" massaging tool to solve the problem of shoe heel linings
341030 - failure within 25% of design life. ref SDS 21 ID6J Kathie proposed
341031 - orthotic inserts to elevate the heel, that reduces the amount of
341032 - slippage in order to get the benefit of the full design life of Hoka
341033 - Stinson Trail shoes. ref SDS 21 N43H Fleet Feet maintains orthotic
341034 - inserts should support feet standing flat relative to the ground,
341035 - rather than tilted outward as occurred wearing Good Feet orthotics.
341036 - ref SDS 21 Z37J Will review issues with Podiatry at VA on 140904, and
341037 - evaluate from experience to decide on inserts for Half Dome project.
341038 - ref SDS 21 0G5K Purchased new pair Hoka Stinson Trail shoes and
341039 - orthotic inserts to complete training and hike Half Dome in 2 weeks.
341040 - ref SDS 21 IF6O Fleet Feet committed to customer satisfaction by
341041 - replacing defective products. ref SDS 21 4P3K
341043 - ..
341044 - On 140828 1352 took 1st pair Hoka Stinson Trail shoes to Dean's Shoe
341045 - Repair to try and fix failed interior heel lining, and salvage $200
341046 - investment a month ago; requested using same soft lining material that
341047 - has been effective preventing blisters. ref SDS 22 XN5F
341049 - ..
341050 - On 140905 1058 called Fleet Feet advised may come by to purchase 3rd
341051 - pair Hoka Stinson Trail shoes; Kathie suggested contacting Hoka for
341052 - the product specification to replace heel linings. ref SDS 24 EQ7I
341054 - ..
341055 - On 140905 2103 sent letter to Hoka requesting product specification
341056 - for heel lining material to repair Hoka Stinson Trail shoes version
341057 - that has soft heel lining; copy to Fleet Feet commending Kathie for
341058 - outstainding service and customer support. ref SDS 25 QE5I
341060 - ..
341061 - On 140906 1413 letter from Hoka does not provide product specification
341062 - on heel lining for Hoka Stinson Trail shoes, ref SDS 26 QE5I; called
341063 - Hoka and was told the company does not provide material specifications
341064 - for customer's to repair Hoka shoes, ref SDS 26 PSRU, and received
341065 - advice to submit claim for refund on Hoka shoes because heel lining
341066 - wore out before 500 miles. ref SDS 26 HU7H
341068 - ..
341069 - On 140914 1452 Fleet Feet bought 3rd pair Hoka Stinson Trail shoes,
341070 - ref SDS 0 915F, to help relieve symptoms and prevent recurrance
341071 - metatarsalgia, and because the design of "new improved" Hoka Stinson
341072 - Trail shoes is being sold to replace the current design that has been
341073 - effective reducing painful metatarsalgia, due to mid-sole cushioning
341074 - reported on 140726 1030, ref SDS 19 OQ4J, and earlier on 140713 1640,
341075 - ref SDS 17 536F, citing research on 140708 1014, ref SDS 13 NW7K,]^ut
341076 - the heels wore out on the 1st pair of Hoka Stinson Trail shoes
341077 - reported on 140828 1203, ref SDS 21 XR4L, and then Fleet Feet
341078 - disclosed that the new design for Hoka Stinson Trail shoes has changed
341079 - the heel lining to material that causes blisters, also reported on
341080 - 140828, ref SDS 21 817J, so had to buy a 3rd pair today, of current
341081 - design Hoka Stinson Trail shoes in order to have shoes for hiking long
341082 - distance that have good rebound energy, prevent metatarsalgia and do
341083 - not cause heel blisters over the next year. ref SDS 0 E43N
341084 -
341085 -
341086 -
341087 -
341088 -
341090 - ..
3411 -
3412 -
3413 - Progress
3414 -
341401 - Hoka Stinson Trail Purchase New Shoes 3rd Pair
341402 -
341403 - Follow up ref SDS 21 IF6O.
341404 -
341405 - Met Jon again at the Pleasant Hill Fleet Store, following up prior
341406 - meeting on 140828 1203. ref SDS 21 XR4I
341408 - ..
341409 - Today, purchased 3rd pair Hoka Stinson Trail shoes to complement 2
341410 - pair already on inventory. The 1st pair was purchased on 140726,
341411 - ref SDS 19 LE7M, to replace Hoka Conquest shoes purchased 2 weeks
341412 - earlier on 140713 1640. ref SDS 17 JY56 Hoka Conquest shoes were
341413 - replaced 2 weeks after purchase, because they caused severe heel
341414 - blisters, reported on 140726. ref SDS 19 R35I This problem was solved
341415 - by exchanging for 1st pair Hoka Stinson Trail shoes on 140726, but the
341416 - heel linings wore out after 1 month and only 17 hikes 145 miles, see
341417 - study on 140828 1203. ref SDS 21 OZ5H As a result, purchased 2nd pair
341418 - of Hoka Stinson Trail shoes on 140828 1203. ref SDS 21 IF6O
341419 -
341421 - ..
341422 - Hoka Stinson Trail Shoes New Design Heels Causes Blisters
341423 -
341424 - At that time on 140828, Jon advised that Hoka has a new model of Hoka
341425 - Stinson Trail shoes; tried them on and found the heels are stiffer,
341426 - ref SDS 21 817J, similar to Hoka Conquest heel design that caused
341427 - severe blisters, which required replacing Hoka Conquest wih Hoka
341428 - Stinson Trail on 140726 1030, that have a soft, pliable heel lining
341429 - that does not cause blisters. ref SDS 19 LE7M
341431 - ..
341432 - On 140828 1352 took 1st pair Hoka Stinson Trail shoes to Dean's Shoe
341433 - Repair to try and fix failed interior heel lining, and salvage $200
341434 - investment a month ago; requested using same soft lining material that
341435 - has been effective preventing blisters. ref SDS 22 XN5F
341437 - ..
341438 - Today, Jon checked inventory and found the Pleasant Hill Fleet Feet
341439 - store has only 1 pair of Hoka Stinson Trail shoes size 9.5 in stock.
341441 - ..
341442 - The concern is that Hoka has changed design of Hoka Stinson Trail
341443 - shoes from a heel design that prevents blisters to a new design that
341444 - causes blisters, reported on 140828 1203. ref SDS 21 817J If shoes
341445 - that prevent blisters are not purchased now, none will be available in
341446 - 3 - 4 months when the current shoes wear out and new shoes are needed.
341448 - ..
341449 - Purchased 3rd pair of Hoka Stinson Trail shoes today, which has the
341450 - original design for heels that do not cause blisters, now making 3
341451 - pair in inventory...
341452 -
341453 - [On 140925 1232 purchased 4th pair Hoka Stinson Trail shoes
341454 - with heel design that does not cause blisters. ref SDS 28
341455 - IF6O
341457 - ..
341458 - Received invoice...
341459 -
341460 - 1. Fleet Feet Sports
341461 - 20E Crescent Drive
341462 - Pleasant Hill, CA 94523
341463 - 925 827 4772
341465 - ..
341466 - Email......... kathie@fleetfeetpleasanthill.com
341467 - Email......... jon@fleetfeetpleasanthill.com
341469 - ..
341470 - 2. Invoice....................... 256331/2/22691
341472 - ..
341473 - 3. Date.......................... 140914 1528
341478 - ..
341479 - 4. Hoka Stinson Trail Black/Grey/Blue
341480 - Size 9.5
341481 - 30109031-BGB.......................... $160.00
341483 - ..
341484 - Frequent Buyer Reward................. -15.00
341486 - ..
341487 - Net price............................. 145.00 145.00
341489 - ..
341490 - 5. Subtotal......................................... 145.00
341491 - Sales tax........................................ 12.33
341493 - ..
341494 - 6. Total............................................ $157.33
341496 - ..
341497 - Posted expense ledger...
341501 - ..
341502 - 7. Personal rewards summary.
341503 - Dollars purchased....... $45
341504 - Outstanding reward...... 15
341505 - Reward expires.................... 141213
341507 - ..
341508 - 8. Fleet Feet Sports is commited to fitting you properly. If you
341509 - are unsatisfied for any reason with your purchase, you may
341510 - return or exchange unworn items with tags attached, within
341511 - sixty days, with proof of purchase. No returns on under
341512 - garments, nutrition, hydration or sale merchandise. We will
341513 - gladly replace defective items or issue a store credit. We
341514 - won't rest until we find the right solution for your needs.
341516 - ..
341517 - After completing this transaction, Jon called Fleet Feet in
341518 - Sacramento. They have a pair of Hoka Stinson Trail shoes size 9.5,
341519 - however, the color is red, and this seems unattractive.
341521 - ..
341522 - Jon will submit email to other Hoka stores to locate Hoka Stinson
341523 - Trail shoes size 9.5 in black or blue, and with the older heel lining
341524 - design like the shoes purchased on 140726, ref SDS 19 OQ41, and the
341525 - 2nd pair purchased on 140828, ref SDS 21 IF6O, and now the 3rd pair
341526 - purchased today, per above. ref SDS 0 915F
341528 - ..
341529 - Asked Jon about food to take on Half Dome hike. He recommended Pro
341530 - Bar meal, and advised it is available at REI.
341531 -
341532 - [On 140914 1527 went to REI and purchased Pro Bars and
341533 - Cliff Bars for nutrition and energy, and purchased Nuun
341534 - Energy water tablets to restore electrolytes during Half
341535 - Dome hike, ref SDS 27 915F, scheduled next Wednesday on
341536 - 140917.
341537 -
341538 -
341539 -
341540 -
341541 -
341542 -
341543 -
341544 -
341545 -
341546 -