THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rod@welchco.com


S U M M A R Y


DIARY: July 13, 2014 04:40 PM Sunday; Rod Welch

Fleet Feet buy Hoka Conquest shoes for hiking replace Adidas Response Cushion.

1...Summary/Objective
2...Resoled Adidas Response Cushion Shoes Combined with Orthotics Failed
3...Hoka Conquest Shoes Size 9.5 Bought from Fleet Feet


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CONTACTS 

SUBJECTS
Hoka Conquest Size 9.5 Shoes Buy Fleet Feet $185 Invoice #256331/4/2                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
3803 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
3803 -    ..
3804 - Summary/Objective                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
3805 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
380501 - Follow up ref SDS 16 0000. ref SDS 15 0000.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
380502 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
380503 - Bought Hoka Conquest shoes to replace Adidas Response Cushion shoes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
380504 - for hiking long distance 200 - 350 miles per month, to provide rebound                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
380505 - energy with mid-soles that have good cushioning, and which helps                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
380506 - prevent and relieve symptoms of metatasalgia. ref SDS 0 JY56                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
380508 -             ..
380509 -            [On 140828 1203 purchased 2nd pair Hoka Stinson Trail shoes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
380510 -            to resolve problem of heels tearing and causing blisters                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
380511 -            with 1st pair. ref SDS 19 IF6O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
380513 -             ..
380514 -            [On 140914 1452 Fleet Feet bought 3rd pair Hoka Stinson                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
380515 -            Trail shoes, ref SDS 20 915F, to help relieve symptoms and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
380516 -            prevent recurrance metatarsalgia, and because the design of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
380517 -            "new improved" Hoka Stinson Trail shoes is being sold to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
380518 -            replace the current design that has been effective reducing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
380519 -            painful metatarsalgia, due to mid-sole cushioning reported                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
380520 -            on 140726 1030, ref SDS 18 OQ4J, and earlier on 140713                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
380521 -            1640, ref SDS 17 536F, citing research on 140708 1014,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
380522 -            ref SDS 13 NW7K,]^ut the heels wore out on the 1st pair of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
380523 -            Hoka Stinson Trail shoes reported on 140828 1203,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
380524 -            ref SDS 19 XR4L, and then Fleet Feet disclosed that the new                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
380525 -            design for Hoka Stinson Trail shoes has changed the heel                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
380526 -            lining to material that causes blisters, also reported on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
380527 -            140828, ref SDS 19 817J, so had to buy a 3rd pair today, of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
380528 -            current design Hoka Stinson Trail shoes in order to have                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
380529 -            shoes for hiking long distance that have good rebound                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
380530 -            energy, prevent metatarsalgia and do not cause heel                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
380531 -            blisters over the next year. ref SDS 20 E43N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
380532 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
380533 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
380534 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
380535 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
380537 -  ..
3806 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
3807 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
3808 - Background                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
3809 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
380901 - Background on metatarsalgia reported on 140627 1223. ref SDS 11 RQ6G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
380902 - Case study shows progressive injury over past 5 months, reported on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
380903 - 120101 0900. ref SDS 1 PS3F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
380905 -  ..
380906 - Orthotics is a common solution, explained in research also on 140627                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
380907 - 1223. ref SDS 11 Q73I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
380909 -  ..
380910 - VA has prescribed continued exercise regimen, shown in Progress Notes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
380911 - meeting at the Medical Center on 140213 0830. ref SDS 2 E34O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
380913 -  ..
380914 - On 140608 meeting with Wynetta at Good Feet - orthotics were developed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
380915 - and tested positive using "maintainer" inserts. 140628 1215,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
380916 - ref SDS 12 QY63  Good Feet offered these orthotic inserts for $300,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
380917 - also reported on 140628 1215. ref SDS 12 Y24F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
380919 -  ..
380920 - On 140628 1223 research found metatarsalgia is the medical affliction                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
380921 - for common symptom of pain in the balls of the feet, ref SDS 11 RQ6G,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
380922 - which has been increasing the past 6 months or so, and required                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
380923 - pausing hiking on 140624. ref SDS 11 KI5G  Remedy requires rest,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
380924 - better shoes, ref SDS 11 G39H, and in some cases orthotics, which can                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
380925 - be developed with medical podiatry care. ref SDS 11 Q73I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
380927 -  ..
380928 - On 140708 1014 John at Resole America recommands Hoka to replace                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
380929 - Adidas Response Cushion shoes to prevent pain on 11 mile hikes caused                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
380930 - by metatarsalgia. ref SDS 13 XN5F  Research indicates Hoka shoes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
380931 - increase rebound energy, ref SDS 13 SB4H, with unique mid-sole material                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
380932 - and meta-rocker geometric design, ref SDS 13 7F7K, and 50% more                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
380933 - cushioning reduces pain from metatarsalgia on balls of feet.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
380934 - ref SDS 13 NW7K  Hoka Conquest shoes cost $170 direct from Hoka company                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
380935 - with free shipping and free returns, ref SDS 13 VQ6O, cost $160 from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
380936 - Amazon with $9 for shipping. ref SDS 13 HP6L                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
380938 -  ..
380939 - On 140709, received resoled shoes from Resole America. ref SDS 14 XN5F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
380940 - Tried them to hike yesterday, but could not reach 500 yards, before                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
380941 - pain began in both feet, but mostly the left foot, reported on case                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
380942 - study on 120101 0900. ref SDS 1 ZP9O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
380944 -  ..
380945 - On 140711 meeting with Wynetta at Good Feet, ref SDS 15 6B5I; tried 3                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
380946 - sets of orthotic "Maintainer" inserts, and none seemed to provide                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
380947 - level of comfort and protection from pain caused by metatarsalgia,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
380948 - that was achieved with the 2nd set of inserts tried 2 weeks earlier on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
380949 - 140628. ref SDS 15 EN6L  Decided 1st set                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
380951 -  ..
380952 - On 140713 0830 did 11 mile hike, reported in case study on 120101                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
380953 - 0900, ref SDS 1 XT7K - pain on balls of feet over entire route wearing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
380954 - 2nd pair of Adidas Response Cushion shoes resoled by Resole America                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
380955 - received on 140709 1346. ref SDS 16 XN5F  These shoes added eighth inch                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
380956 - mid-sole cushioning to prevent injury to balls of feet during hikes,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
380957 - reported on 140610 0940. ref SDS 8 HM52  Also, wore new insoles                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
380958 - purchased from Good Feet 2 days ago, also intended to protect feet                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
380959 - from injury during hikes, reported on 140711 1018. ref SDS 15 6B5I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
380960 - Feet started hurting the 1st mile.  This was tolerable for about 4 or                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
380961 - 6 miles.  The last 4 - 5 miles every step caused severe pain, as                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
380962 - reported in case study on 120101. ref SDS 1 VUVR                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
380963 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
380964 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
380965 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
380967 -  ..
3810 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
3811 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
3812 - Progress                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
3813 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
381301 - Resoled Adidas Response Cushion Shoes Combined with Orthotics Failed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
381302 - 
381303 - Hiking failed wearing Adidas Response Cushion shoes resoled with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
381304 - increased cushioning and combined with orthodic inserts from Good                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
381305 - Feet, reported this morning on 140713, shown in case study on 120101                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
381306 - 0900. ref SDS 1 XT7K  Good Feet refused to correct failed orthodics,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
381307 - reported in meeting earlier today on 140713 1510. ref SDS 16 C56O, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
381308 - the VA has not had time to provide medical Podiatry guidance to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381309 - resolve metatarsalgia, noted in the letter to the VA on 140710.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381311 -  ..
381312 - The VA prescribed continued hiking to maintain coronary health, shown                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
381313 - in Progress Notes for meeting on 140519 0800, ref SDS 6 E34O, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
381314 - shown by significant improvement of lipid history, reflecting control                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
381315 - of cholesterol and regression of atherosclerosis, reported on 140514                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
381316 - 0950. ref SDS 5 W25L  Hiking is further required to maintain weight                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
381317 - control and train for Half Dome hike in 8 weeks.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
381319 -  ..
381320 - Hoka shoes were recommended in a letter from John at Resole America to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
381321 - prevent increasing injury from metatarsalgia during long hikes,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381322 - reported on 140708 1014, ref SDS 13 XN5F  At that time research                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
381323 - indicated Hoka shoes are designed to prevent metatarsalgia, shown on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
381324 - 140708 1014, ref SDS 13 SB4H, including 50% more cushioning.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
381325 - ref SDS 13 NW7K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
381326 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381328 -  ..
381329 - Hoka Conquest Shoes Size 9.5 Bought from Fleet Feet                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
381330 - 
381331 - Therefore, decided to try Hoka shoes to replace Adidas Response                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381332 - Cushion, as recommended by John at Resole America in a letter receoved                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
381333 - on 140708 1014. ref SDS 13 XN5F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
381334 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381335 -            [On 140721 Hoke Conquest shoes caused severe blisters and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
381336 -            did not solve metatarsalgia pain problem on 11 mile hike.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
381337 -            ref SDS 1 8F5J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381339 -             ..
381340 -            [On 140726 1030 Hoka Conquest shoes caused severe blisters                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
381341 -            on hikes, so went back to Fleet Feet and requested possible                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
381342 -            remedies. ref SDS 18 JY56  Fleet Feet exchanged the shoes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
381343 -            and replaced with Hoka Stinson Trail shoes. ref SDS 18 LE7M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
381345 -             ..
381346 -            [On 140828 1203 purchased 2nd pair Hoka Stinson Trail shoes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
381347 -            to resolve problem of heels tearing and causing blisters                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
381348 -            with 1st pair. ref SDS 19 IF6O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381350 -  ..
381351 - Drove to Fleet Feet located next door to Verizon on Crescent Street in                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
381352 - Pleasant Hill.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
381354 -  ..
381355 - The salesman, James, was helpful allowing customer to wear Hoka                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381356 - Conquest shoes to walk outside up and down the sidewalk, including a                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
381357 - second walk with orthodic inserts from Good Feet, which had earlier                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
381358 - failed to be prevent metatarsalgia pain during the hike ths morning,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
381359 - on 140713, when worn with Adidas Response Cushion shoes, reported on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
381360 - case study on 120101 0900. ref SDS 1 XT7K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381362 -  ..
381363 - Hoka Conquest shoes were difficult to get on because a new type of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
381364 - shoe lacing system, prevents opening the shoes wide enough to slip on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
381365 - easily.  James provided a shoe horn to solve the problem.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
381367 -  ..
381368 - Walking up and down the street in front of the store wearing Hoka                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
381369 - Conquest shoes seemed more comfortable and caused much less metatarsal                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
381370 - pain than occurred hiking 11 miles this morning, ref SDS 1 VUVR,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
381371 - wearing Adidas Response Cushion shoes with Good Feet orthodic inserts                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
381372 - purchased on 140711 1018. ref SDS 15 EN6L  Walking up and down the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
381373 - street in front of Fleet Feet store felt good rebound energy from                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
381374 - mid-soles that have good cushioning.  This provides significant relief                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
381375 - from metatasalgia pain, similar to the 2nd set of orthodic inserts                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
381376 - first tried at Good Feet on 140628 1215. ref SDS 12 QY6N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
381378 -  ..
381379 - Testing today, indicates Hoka Conquest shoes mid-sole has better                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
381380 - cushioning and so increased rebound energy compared to Adidas Response                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
381381 - shoes worn the past 10 years or so.  This aligns with research on Hoka                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
381382 - Conquest shoes, reported in the record on 140708 1014. ref SDS 13 NW7K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
381384 -  ..
381385 - Decided to buy the Hoka shoes to prevent further injury, and hopefully                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
381386 - recover from metatarsalgia while continuing to hike for regressing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
381387 - atherosclerosis, maintaining cardiovascular condition, and to train                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
381388 - for half Dome in 8 weeks, as planned with the medical team in the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
381389 - letter on 140520 0732. ref SDS 7 VQ51                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
381390 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381391 -            [On 140721 Hoke Conquest shoes caused severe blisters and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
381392 -            did not solve metatarsalgia pain problem on 11 mile hike.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
381393 -            ref SDS 1 8F5J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381395 -             ..
381396 -            [On 140726 1030 returned Hoka Conquest size 9.5 shoes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
381397 -            because caused severe heel blisters. ref SDS 18 JY56                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
381399 -             ..
381400 -            [On 140726 1030 got Hoka Stinson Trail size 9.5 shoes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
381401 -            exchanged for Hoka Conquest and concerned about narrow                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
381402 -            toe line that might contribute to metatarsalgia.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
381403 -            ref SDS 18 VS3I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
381405 -             ..
381406 -            [On 140828 1203 purchased 2nd pair Hoka Stinson Trail shoes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
381407 -            to resolve problem of heels tearing and causing blisters                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
381408 -            with 1st pair. ref SDS 19 IF6O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381410 -             ..
381411 -            [On 140914 1452 Fleet Feet bought 3rd pair Hoka Stinson                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
381412 -            Trail shoes, ref SDS 20 915F, to help relieve symptoms and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
381413 -            prevent recurrance metatarsalgia, and because the design of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
381414 -            "new improved" Hoka Stinson Trail shoes is being sold to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
381415 -            replace the current design that has been effective reducing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
381416 -            painful metatarsalgia, due to mid-sole cushioning reported                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
381417 -            on 140726 1030, ref SDS 18 OQ4J, and earlier on 140713                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
381418 -            1640, ref SDS 17 536F, citing research on 140708 1014,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
381419 -            ref SDS 13 NW7K,]^ut the heels wore out on the 1st pair of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
381420 -            Hoka Stinson Trail shoes reported on 140828 1203,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
381421 -            ref SDS 19 XR4L, and then Fleet Feet disclosed that the new                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
381422 -            design for Hoka Stinson Trail shoes has changed the heel                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
381423 -            lining to material that causes blisters, also reported on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
381424 -            140828, ref SDS 19 817J, so had to buy a 3rd pair today, of                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
381425 -            current design Hoka Stinson Trail shoes in order to have                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
381426 -            shoes for hiking long distance that have good rebound                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
381427 -            energy, prevent metatarsalgia and do not cause heel                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
381428 -            blisters over the next year. ref SDS 20 E43N                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
381430 -  ..
381431 - James changed the shoe laces from "speed tie" which does not work                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
381432 - well, to regular laces, so the shoes can be opened wider.  Still                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
381433 - needed shoe horn though, so asked James about buying a shoe horn.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
381435 -  ..
381436 - James explained the store has only 1 shoe horn.  He suggested going to                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
381437 - a regular shoe store to buy a shoe horn needed to wear Hoka Conquest                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
381438 - shoes.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
381440 -  ..
381441 - Initially tried size 9, which has been used the past 10 years for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
381442 - Adidas Response Cushion shoes, most recently on 140331 1607.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
381443 - ref SDS 3 0U6M  These size 9 shoes now seem too tight, and so had them                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
381444 - stretched at Dean's Shoe Repair, reported on 140403 1053. ref SDS 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
381445 - QW4N  The old Adidas Response Cushion shoes resoled by Resole America                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
381446 - were also stretched by Dean's Shoe Repair on 140626 1040. ref SDS 10                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
381447 - XN5F                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
381449 -  ..
381450 - The width of shoes at the toe line is an important condition that                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
381451 - contributes to metatarsalgia; professional guidance recommends "boxed                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
381452 - toe" design, reported in research on 140627 1223. ref SDS 11 OG9O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
381454 -  ..
381455 - Therefore tried size 9.5.  These are wider at the toe line that the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
381456 - size 9, and seem more comfortable, including across the toes.  Shoes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
381457 - seem wider to avoid compressing the toes, called a "boxed toe"                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
381458 - recommended to prevent metatarsalgia, reported on 140627 1223.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
381459 - ref SDS 11 5N3G and 140627 1223, ref SDS 11 OG9O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
381460 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381461 -            [On 140726 1030 got Hoka Stinson Trail size 9.5 shoes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
381462 -            exchanged for Hoka Conquest and concerned about narrow                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
381463 -            toe line that might contribute to metatarsalgia.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
381464 -            ref SDS 18 VS3I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
381466 -             ..
381467 -            [On 140828 1203 purchased 2nd pair Hoka Stinson Trail shoes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
381468 -            to resolve problem of heels tearing and causing blisters                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
381469 -            with 1st pair. ref SDS 19 IF6O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381471 -  ..
381472 - Received invoice...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
381473 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381474 -        Fleet Feet Sports                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
381475 -        20E Crescent Drive                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
381476 -        Pleasant Hill, CA  94523                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381477 -        925 827 4772                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
381478 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381479 -        Email......... staff@fleetfeetpleasanthill.com                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
381481 -         ..
381482 -        Invoice....................... 256331/4/21362                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
381484 -         ..
381485 -        Date.......................... 140713 1612                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
381490 -         ..
381491 -        Hoka Conquest size 9.5                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
381492 -        30108025-FGBW......................... $170.00                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
381494 -         ..
381495 -        Sales tax.............................   14.45                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
381497 -         ..
381498 -        Total................................. $184.45                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
381503 -         ..
381504 -        Personal rewards summary.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
381505 -        Dollars purchased....... $20                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
381506 -        Outstanding reward......  15                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
381507 -        Reward expires.................... 141011                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
381509 -  ..
381510 - The next day did a 3 mile hike to break in Hoka shoes...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
381511 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381512 -            [On 140714 1100 metatarsalgia feet pain much less, but                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
381513 -            notice heels slipping wearing new Hoka Conquest shoes with                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
381514 -            orthodic inserts, shown in case study on 120101 0900,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
381515 -            ref SDS 1 FN6O, than during the hike the day before wearing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
381516 -            Adidas Response Cushion with orthodic inserts. ref SDS 1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
381517 -            XT7K                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381519 -             ..
381520 -            [On 140721 Hoke Conquest shoes caused severe blisters and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
381521 -            did not solve metatarsalgia pain problem on 11 mile hike.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
381522 -            ref SDS 1 8F5J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381524 -             ..
381525 -            [On 140726 1030 Hoka Conquest shoes caused severe blisters                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
381526 -            on hikes, so went back to Fleet Feet and requested possible                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
381527 -            remedies. ref SDS 18 JY56  Fleet Feet exchanged the shoes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
381528 -            and replaced with Hoka Stinson Trail shoes. ref SDS 18 LE7M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
381530 -             ..
381531 -            [On 140828 1203 purchased 2nd pair Hoka Stinson Trail shoes                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
381532 -            to resolve problem of heels tearing and causing blisters                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
381533 -            with 1st pair. ref SDS 19 IF6O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381534 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381535 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381536 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381537 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381538 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381539 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381540 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381541 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381542 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381543 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
381544 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
3816 -