CONTACTS
SUBJECTS
Hoka Stinson Trail Shoes Size 9.5 and Superfeet Orthotic Inserts Pur
4703 -
4703 - ..
4704 - Summary/Objective
4705 -
470501 - Follow up ref SDS 19 0000. ref SDS 17 0000.
470502 -
470503 - Buy new Hoka Stinson Trail shoes because heel lining has worn out
470504 - after 25% of design life, hiking 145 miles in 17 hikes over 32 days.
470505 - ref SDS 0 915F Kathie, store owner, could not provide kit to repair
470506 - worn/torn shoe linings; advised that no other customers have reported
470507 - this problem. ref SDS 0 TP73 Fleet Feet claims "tight calf muscles"
470508 - cause shoe linings to fail within 25% of design life; offered to sell
470509 - "rolling-pin" massaging tool to prevent shoe heel linings failure
470510 - within 25% of design life. ref SDS 0 ID6J Kathie proposed orthotic
470511 - inserts to elevate the heel, that reduces the amount of slippage in
470512 - order to get the benefit of the full design life of Hoka Stinson Trail
470513 - shoes. ref SDS 0 N43H Fleet Feet maintains orthotic inserts enable
470514 - feet to stand flat relative to the ground, rather than tilted outward,
470515 - as occurred wearing Good Feet orthotics. ref SDS 0 Z37J Will review
470516 - issues with Podiatry at VA on 140904, and evaluate from experience to
470517 - decide on inserts for Half Dome project. ref SDS 0 0G5K Purchased new
470518 - pair Hoka Stinson Trail shoes and orthotic inserts to complete
470519 - training and hike Half Dome in 2 weeks. ref SDS 0 IF6O Fleet Feet
470520 - committed to customer satisfaction by replacing defective products.
470521 - ref SDS 0 4P3K
470522 -
470523 - [On 140828 1352 took 1st pair Hoka Stinson Trail shoes to
470524 - Dean's Shoe Repair to try and fix failed interior heel
470525 - lining, and salvage $200 investment a month ago; requested
470526 - using same soft lining material that has been effective
470527 - preventing blisters. ref SDS 22 XN5F
470529 - ..
470530 - [On 140830 1228 received 1st pair Hoka Stinson Trail shoes
470531 - with lining repaired, but not with the same soft material
470532 - used in the original manufacture, as requested. Will test
470533 - with hike to evaluate how new lining protects against
470534 - blisters. ref SDS 23 645N
470536 - ..
470537 - [On 140905 2103 sent letter to Hoka requesting product
470538 - specification for heel lining material to repair Hoka
470539 - Stinson Trail shoes version that has soft heel lining; copy
470540 - to Fleet Feet commend Kathie for outstainding service and
470541 - customer support. ref SDS 25 QE5I
470543 - ..
470544 - [On 140914 1452 bought 3rd pair Hoka Stinson Trail shoes
470545 - with heel design that prevents blisters, from Fleet Feet in
470546 - Pleasant Hill, ref SDS 26 E43N; Jon sending email inquiries
470547 - to other Fleet Feet stores for another pair of Hoka Stinson
470548 - Trail shoes with heel design that prevents blisters.
470549 - ref SDS 26 E49O
470551 - ..
470552 - [On 140914 1452 Fleet Feet bought 3rd pair Hoka Stinson
470553 - Trail shoes, ref SDS 26 915F, to help relieve symptoms and
470554 - prevent recurrance metatarsalgia, and because the design of
470555 - "new improved" Hoka Stinson Trail shoes is being sold to
470556 - replace the current design that has been effective reducing
470557 - painful metatarsalgia, due to mid-sole cushioning reported
470558 - on 140726 1030, ref SDS 19 OQ4J, and earlier on 140713
470559 - 1640, ref SDS 17 536F, citing research on 140708 1014,
470560 - ref SDS 13 NW7K,]^ut the heels wore out on the 1st pair of
470561 - Hoka Stinson Trail shoes reported on 140828 1203,
470562 - ref SDS 21 XR4L, and then Fleet Feet disclosed that the new
470563 - design for Hoka Stinson Trail shoes has changed the heel
470564 - lining to material that causes blisters, also reported on
470565 - 140828, ref SDS 21 817J, so had to buy a 3rd pair today, of
470566 - current design Hoka Stinson Trail shoes in order to have
470567 - shoes for hiking long distance that have good rebound
470568 - energy, prevent metatarsalgia and do not cause heel
470569 - blisters over the next year. ref SDS 26 E43N
470570 -
470571 -
470572 -
470573 -
470574 -
470575 -
470577 - ..
4706 -
4707 -
4708 - Background
4709 -
470901 - Background on metatarsalgia reported on 140627 1223. ref SDS 11 RQ6G
470902 - Case study shows progressive injury over past 5 months, reported on
470903 - 120101 0900. ref SDS 2 PS3F
470905 - ..
470906 - Orthotics is a common solution, explained in research also on 140627
470907 - 1223. ref SDS 11 Q73I
470909 - ..
470910 - VA has prescribed continued exercise regimen, shown in Progress Notes
470911 - meeting at the Medical Center on 140213 0830. ref SDS 3 E34O
470913 - ..
470914 - On 140608 meeting with Wynetta at Good Feet - orthotics were developed
470915 - and tested positive using "maintainer" inserts. 140628 1215,
470916 - ref SDS 12 QY63 Good Feet offered these orthotic inserts for $300,
470917 - also reported on 140628 1215. ref SDS 12 Y24F
470919 - ..
470920 - On 140628 1223 research found metatarsalgia is the medical affliction
470921 - for common symptom of pain in the balls of the feet, ref SDS 11 RQ6G,
470922 - which has been increasing the past 6 months or so, and required
470923 - pausing hiking on 140624. ref SDS 11 KI5G Remedy requires rest,
470924 - better shoes, ref SDS 11 G39H, and in some cases orthotics, which can
470925 - be developed with medical podiatry care. ref SDS 11 Q73I
470927 - ..
470928 - On 140708 1014 John at Resole America recommands Hoka to replace
470929 - Adidas Response Cushion shoes to prevent pain on 11 mile hikes caused
470930 - by metatarsalgia. ref SDS 13 XN5F Research indicates Hoka shoes
470931 - increase rebound energy, ref SDS 13 SB4H, with unique mid-sole material
470932 - and meta-rocker geometric design, ref SDS 13 7F7K, and 50% more
470933 - cushioning reduces pain from metatarsalgia on balls of feet.
470934 - ref SDS 13 NW7K Hoka Conquest shoes cost $170 direct from Hoka company
470935 - with free shipping and free returns, ref SDS 13 VQ6O, cost $160 from
470936 - Amazon with $9 for shipping. ref SDS 13 HP6L
470938 - ..
470939 - On 140709, received resoled shoes from Resole America. ref SDS 14 XN5F
470940 - Tried them to hike yesterday, but could not reach 500 yards, before
470941 - pain began in both feet, but mostly the left foot, reported on case
470942 - study on 120101 0900. ref SDS 2 ZP9O
470944 - ..
470945 - On 140711 meeting with Wynetta at Good Feet, ref SDS 15 6B5I; tried 3
470946 - sets of orthotic "Maintainer" inserts, and none seemed to provide
470947 - level of comfort and protection from pain caused by metatarsalgia,
470948 - that was achieved with the 2nd set of inserts tried 2 weeks earlier on
470949 - 140628. ref SDS 15 EN6L Decided 1st set
470951 - ..
470952 - On 140713 0830 did 11 mile hike, reported in case study on 120101
470953 - 0900, ref SDS 2 XT7K - pain on balls of feet over entire route wearing
470954 - 2nd pair of Adidas Response Cushion shoes resoled by Resole America
470955 - received on 140709 1346. ref SDS 16 XN5F These shoes added eighth inch
470956 - mid-sole cushioning to prevent injury to balls of feet during hikes,
470957 - reported on 140610 0940. ref SDS 8 HM52 Also, wore new insoles
470958 - purchased from Good Feet 2 days ago, also intended to protect feet
470959 - from injury during hikes, reported on 140711 1018. ref SDS 15 6B5I
470960 - Feet started hurting the 1st mile. This was tolerable for about 4 or
470961 - 6 miles. The last 4 - 5 miles every step caused severe pain, as
470962 - reported in case study on 120101. ref SDS 2 VUVR
470964 - ..
470965 - On 170713 1640 visit Fleet Feet bought Hoka Conquest shoes size 9.5,
470966 - ref SDS 17 JY56, on invoice 256331/4/21362 for $184.45. ref SDS 17
470967 - N69M
470969 - ..
470970 - On 140714 1110 shown in case study on 120101 0900, hiked 3 miles at
470971 - Lafayette Reservoir; feet did not hurt from metatarsalgia (balls of
470972 - feet), wearing new Hoka shoes purchased yesterday on 140713, and
470973 - combined with new orthotic insoles purchased from Good Feet 2 days ago
470974 - on 140711 1018. Significant improvement from yesterday when feet hurt
470975 - the entire 11 mile route. Heels slipped but no blisters on 3 mile
470976 - hike. ref SDS 2 FN6O
470978 - ..
470979 - On 140721 1225 shown in case study on 120101 0900 hiked 10 miles,
470980 - could not finish 11 mile route, ref SDS 2 ZH4O, feet hurt badly from
470981 - metatrsalgia but worse from severe blisters because shoe heels slipped
470982 - entire route. ref SDS 2 8F5J
470984 - ..
470985 - On 140725 0945 shown in case study on 120101 0900, hiked 3 miles at
470986 - Lafayette Reservoir. ref SDS 2 VL5M Left foot hurt very little from
470987 - metatarsalgia (balls of feet, explained on 140627 1223, ref SDS 11
470988 - RQ6G) on this 3 mile hike wearing new Hoka shoes purchased on 140713
470989 - 1640, ref SDS 17 T46O and combined with new orthotic insoles purchased
470990 - from Good Feet on 140711 1018. ref SDS 15 6B5I Significant
470991 - improvement from 4 days ago when feet hurt severely the entire 11 mile
470992 - route, reported above. ref SDS 2 8F5J Possible breakthrough after 6
470993 - months trying various solutions. Heels slipped compounding blister
470994 - problems from 4 days ago on 140721. ref SDS 2 8F5J Tore heels up
470995 - badly. On return from Lafayette Reservoie changed the bandage system
470996 - to using padding with holes to shield blisters from shoe pressure.
470998 - ..
470999 - On 140726 0935 shown in case study on 120101 0900, hiked 3 miles at
471000 - Lafayette Reservoir. ref SDS 2 8Q7M Right foot no pain metatarsalgia,
471001 - continuing improvement from 5 days ago on 140721, above. ref SDS 2
471002 - 8F5J Left foot hurt very little again from metatarsalgia (balls of
471003 - feet, explained on 140627 1223, ref SDS 11 RQ6G) on this 3 mile hike
471004 - wearing new Hoka shoes purchased on 140713 1640, ref SDS 17 T46O and
471005 - combined with new orthotic insoles purchased from Good Feet on 140711
471006 - 1018. ref SDS 15 6B5I Similar to hiking 3 miles yesterday, and
471007 - significant improvement from 5 days ago when feet hurt severely the
471008 - entire 11 mile route. ref SDS 2 8F5J Heels slipped again today
471009 - compounding blister problems yesterday on 140725, ref SDS 2 WQQT, and
471010 - from 5 days ago on 140721. ref SDS 2 8F5J Tried different heel
471011 - bandage scheme developed after the hike yesterday. Worked better.
471012 - Although heels hurt badly, the friction from the shoe heels did not
471013 - tear up heels of the feet as badly as occurred yesterday on 140725.
471015 - ..
471016 - On 140726 1030 Hoka Conquest shoes caused severe blisters on hikes, so
471017 - went back to Fleet Feet and requested possible remedies. ref SDS 19
471018 - JY56 Fleet Feet exchanged the shoes and replaced with Hoka Stinson
471019 - Trail shoes. ref SDS 19 LE7M
471021 - ..
471022 - On 140828 1203 visited Fleet Feet in Pleasant Hill to buy new Hoka
471023 - Stinson Trail shoes because heel lining has worn out after 25% of
471024 - design life, hiking 145 miles in 17 hikes over 32 days. ref SDS 0 915F
471025 - Kathie, store owner, could not provide kit to repair worn shoe
471026 - linings, and maintained no other customers have reported this problem.
471027 - ref SDS 0 TP73 There was discussion that "tight calf muscles" caused
471028 - shoe linings to faile within 25% of design life, and offer to sell
471029 - "rolling-pin" massaging tool to solve the problem of shoe heel linings
471030 - failure within 25% of design life. ref SDS 0 ID6J Kathie proposed
471031 - orthotic inserts to elevate the heel, that reduces the amount of
471032 - slippage in order to get the benefit of the full design life of Hoka
471033 - Stinson Trail shoes. ref SDS 0 N43H Fleet Feet maintains orthotic
471034 - inserts should support feet standing flat relative to the ground,
471035 - rather than tilted outward as occurred wearing Good Feet orthotics.
471036 - ref SDS 0 Z37J Will review issues with Podiatry at VA on 140904, and
471037 - evaluate from experience to decide on inserts for Half Dome project.
471038 - ref SDS 0 0G5K Purchased new pair Hoka Stinson Trail shoes and
471039 - orthotic inserts to complete training and hike Half Dome in 2 weeks.
471040 - ref SDS 0 IF6O Fleet Feet committed to customer satisfaction by
471041 - replacing defective products. ref SDS 0 4P3K
471042 -
471043 -
471044 -
471045 -
471046 -
471048 - ..
4711 -
4712 -
4713 - Progress
4714 -
471401 - Fleet Feet Buy Hoka Stinson Trail Shoes Fail After 25% Design Life
471402 - Hoka Stinson Trail Shoes Fail After 25% Design Life Walk 145 Miles
471403 - Buy New Hoka Stinson Trail Shoes Replace Shoes Fail 25% Design Life
471404 -
471405 - Follow up ref SDS 19 915F, ref SDS 17 JY56.
471406 -
471407 - Met Kathie Guymon again, who owns the Pleasant Hill Fleet Store in
471408 - partnership with her daugher, Tracy, reported on 140726 1030.
471409 - ref SDS 19 JY56
471411 - ..
471412 - Also worked with Jon, a salesman.
471414 - ..
471415 - Showed torn heel linings on Hoka Stinson Trail shoes purchased a month
471416 - ago on Fleet Feet invoice 256331/14/21608 a month ago on 140726 1030.
471417 - ref SDS 19 LE7M
471419 - ..
471420 - Kathie remembered getting the shoe horns donated to her store after
471421 - the purchase of 1st pair of Hoka Stinson Trail shoes on 140726 1030.
471422 - ref SDS 19 VA9K
471424 - ..
471425 - We reviewed the record on Fleet Feet replacing Hoka Conquest shoes
471426 - with Hoka Stinson Trail shoes on 140726, in order to resolve blisters
471427 - from problematic heel lining. 140726 1030, ref SDS 19 OQ4J This has
471428 - been effective, but the heel lining on new Hoka Stinson Trail shoes,
471429 - which has been very effective preventing blisters, has already worn
471430 - out after just 1 month walking 145 miles in only 17 hikes, and causing
471431 - new, severe heel blister problems, reported this morning on 140828,
471432 - shown in case study on 120101 0900. ref SDS 2 BO6F
471434 - ..
471435 - Kathie was concerned that shoes failed within 25% of design life for
471436 - running shoes - typically 500 miles and 6 - 12 months. Since the
471437 - customer is running only 10% and walking 90% of the time, design life
471438 - should extend to approximately 600 miles - see Fleet Feet commitment
471439 - to replace defective itmes, below. ref SDS 0 4P3K
471440 -
471441 - [On 140828 1352 took 1st pair Hoka Stinson Trail shoes to
471442 - Dean's Shoe Repair to try and fix failed interior heel
471443 - lining, and salvage $200 investment a month ago; requested
471444 - using same soft lining material that has been effective
471445 - preventing blisters. ref SDS 22 XN5F
471447 - ..
471448 - [On 140905 2103 sent letter to Hoka requesting product
471449 - specification for heel lining material to repair Hoka
471450 - Stinson Trail shoes version that has soft heel lining; copy
471451 - to Fleet Feet commending Kathie for outstainding service
471452 - and customer support. ref SDS 25 QE5I
471454 - ..
471455 - [On 140914 1452 bought 3rd pair Hoka Stinson Trail shoes
471456 - with heel design that prevents blisters, from Fleet Feet in
471457 - Pleasant Hill, ref SDS 26 E43N; Jon sending email inquiries
471458 - to other Fleet Feet stores for another pair of Hoka Stinson
471459 - Trail shoes with heel design that prevents blisters.
471460 - ref SDS 26 E49O
471462 - ..
471463 - Asked if other customers have reported similar experience with
471464 - interior heel lining of Hoka Stinson Trail shoes failing within 25% of
471465 - design life?
471467 - ..
471468 - Does Hoka have a kit to repair tears in heel linings caused by
471469 - ordinary use?
471471 - ..
471472 - Kathie said Hoka does not provide a kit to repair heel linings. She
471473 - is not aware of third party products to repair heel linings on Hoka
471474 - Stinson Trail nor shoes with similar lining.
471476 - ..
471477 - Kathie further advised that her Pleasant Hill Fleet Feet store has no
471478 - record of other customers reporting heel lining failures on Hoka
471479 - Stinson Trail shoes after walking 145 miles, well below design life of
471480 - 500 miles.
471482 - ..
471483 - Kathie's assistant Jon advised he formerly worked at the Fleet Feet
471484 - company in Sacramento. He is not aware of any studies nor unofficial
471485 - ad hoc reporting of heel lining failures on Hoka Stinson Trail shoes
471486 - after less than 25% of design life.
471488 - ..
471489 - Kathie and Jon advised this is the first time this problem has ever
471490 - occurred to their knowledge.
471492 - ..
471493 - Could the problem then be anomalous mis-manufacture or "defect"
471494 - within Fleet Feet commitment to customer satisfaction? ref SDS 0 4P3K
471495 - Certainly, a 70 year-old customer cannot present stresses walking in
471496 - Hoka Stinson Trail shoes greater than younger, stronger customers
471497 - training for major running events the world over. Since the problem
471498 - has not previously occurred, inquiry might be filed with Fleet Feet
471499 - management and the folks a Hoka for their guidance on an appropriate
471500 - remedy.
471502 - ..
471503 - Jon offered another explanation that hiking 11 miles can cause "tight
471504 - calf muscles" which reduce range of motion for ankles. He
471505 - demonstrated a squatting exercise to test range of motion. Doing this
471506 - exercise in the store indicated to Kathie and Jon that customer's
471507 - calfs are "tight" causing limited range of motion.
471509 - ..
471510 - Jon feels limited range of motion observed during the meeting today in
471511 - the ankles increases the amount of rise between the heels of the feet
471512 - and the heels of the shoes, and this differential caused the heel
471513 - lining to wear out 75% faster than for other customers. Jon further
471514 - seemed to indicate that limited range of motion due to "tight calf
471515 - muscles" can contribute to causing feet injuries like plantar
471516 - fasciitis and metatarsalgia.
471518 - ..
471519 - Metatasalgia was previously reviewed listing "tighter calf muscles" as
471520 - a factor, along with repetitive impact activity - running/sports -
471521 - shown on 140627 1223. ref SDS 11 5W6H
471523 - ..
471524 - During the meeting today, Jon demonstrated a technique using a
471525 - rolling-pin type tool for massaging "tight calf muscles." The cost
471526 - is about $40. He feels this will resolve the problem of shoes failing
471527 - within 25% of design life.
471529 - ..
471530 - Jon will submit a letter to confirm these understandings with
471531 - citations to documentation on the Internet showing tight calf muscles
471532 - cause running shoes to fail within 25% of design life.
471534 - ..
471535 - There remains a question of why there is no previous record of this
471536 - particular problem, since it seems likely that among all Fleet Feet
471537 - and Hoka shoe customers some would have "tight calfs," but none
471538 - reported shoes failing within 25% of design life, as Kathie and Jon
471539 - observed today, per above. ref SDS 0 NH5K This seems likely to fit
471540 - the profile/definition of product defect.
471542 - ..
471543 - Jon brought a new design for Hoka Stinson Trail shoes. He showed how
471544 - the heel is stiffer, and therefore possibly more durable. There are
471545 - no other evident changes, except for the color scheme. This may
471546 - indicate that other customer have experienced heel lining wearing out
471547 - before 500 mile design life. The heel seems simialar to the design on
471548 - the Hoka Conquest shoes that caused severe blister problems, causing
471549 - the switch to Hoka Stinson Trail on 140726 1030. ref SDS 19 IV8H
471551 - ..
471552 - This presents a dilemma - buy another pair of Hoka Stinson Trail
471553 - shoes with current heel design that does not cause blisters, but
471554 - lasts only 25% of design life - and so pay $200 per month for shoes?
471555 -
471556 - [On 140828 1352 took 1st pair Hoka Stinson Trail shoes to
471557 - Dean's Shoe Repair to try and fix failed interior heel
471558 - lining, and salvage $200 investment a month ago; requested
471559 - using same soft lining material that has been effective
471560 - preventing blisters. ref SDS 22 XN5F
471562 - ..
471563 - [On 140830 1228 received 1st pair Hoka Stinson Trail shoes
471564 - with lining repaired, but not with the same soft material
471565 - used in the original manufacture, as requested. Will test
471566 - with hike to evaluate how new lining protects against
471567 - blisters. ref SDS 23 645N
471569 - ..
471570 - [On 140905 2103 sent letter to Hoka requesting product
471571 - specification for heel lining material to repair Hoka
471572 - Stinson Trail shoes version that has soft heel lining; copy
471573 - to Fleet Feet commending Kathie for outstainding service
471574 - and customer support. ref SDS 25 QE5I
471576 - ..
471577 - [On 140914 1452 bought 3rd pair Hoka Stinson Trail shoes
471578 - with heel design that prevents blisters, from Fleet Feet in
471579 - Pleasant Hill, ref SDS 26 E43N; Jon sending email inquiries
471580 - to other Fleet Feet stores for another pair of Hoka Stinson
471581 - Trail shoes with heel design that prevents blisters.
471582 - ref SDS 26 E49O
471584 - ..
471585 - Seems complicated.
471587 - ..
471588 - Decided to defer buying 2nd pair of Hoka Stinson Trail shoes until
471589 - after consulting Doctor Tang at VA during meeting scheduled next week
471590 - on 140904.
471591 -
471592 -
471594 - ..
471595 - Orthotic Inserts Should Not Tilt Feet Outward
471596 - Feet Flat Orthotic Inserts Distribute Weight to Arch from Forefoot
471597 -
471598 - Kathie further suggested getting Superfeet orthotic inserts that
471599 - elevate the heel of the feet within the shoes. Her daughter (and
471600 - partner), Tracy, tried these and had good results resolving feet
471601 - problems, including less heel slippage that reduced blisters. Kathie
471602 - feels that reducing the amount of heel slippage can further prevent
471603 - shoe heel lining wear, so the shoes do not fail before 25% of 500 mile
471604 - design life.
471606 - ..
471607 - Superfeet Orthotic Inserts are discussed on Amazon's Internet sales
471608 - offer...
471609 -
471610 - http://www.amazon.com/Superfeet-Orange-Trim-Insole-Mens/dp/B005ATBB22
471612 - ..
471613 - There was discussion that feet seem to be tilted outward wearing
471614 - orthotic inserts purchased from Good Feet on 140711 1018. ref SDS 15
471615 - MF6J Jon and Kathie indicated that feet should be flat relative to
471616 - the ground wearing orthotic inserts. Examination found the bottom of
471617 - the Hoka Stinson Trail shoes bought last month found excessive wear on
471618 - the outer edges of the soles, yet appear practically new on the inner
471619 - edges. This pronounced uneven wear pattern shows the inserts have
471620 - significantly tilted the feet hiking 145 miles the past month, shown
471621 - in the study below. ref SDS 0 OZ5H
471623 - ..
471624 - The excessive outward tilt caused by the Good Feet orothotics was
471625 - problematic hiking the Rim Trail at Lafayette this past Tuesday,
471626 - 140826, reported in case study on 120101 0900. ref SDS 2 XTTR
471628 - ..
471629 - Additionally, excessive outward tilt from orthotic inserts might be
471630 - contributing to shoe heel linings wearing out before 25% of design
471631 - life, in that both horizontal and vertical vectors dynamically stress
471632 - the lining.
471634 - ..
471635 - Wearing Fleet Feet Orange Superfeet orthotic inserts in the new Hoka
471636 - Stinson Trail shoes purchased today, showed the feet are flat relative
471637 - to the ground. This may enable even shoe wear, and yield a normal
471638 - walking experience with less stress on ankles, knees and hips.
471640 - ..
471641 - Getting new shoes today, and switching orthotic inserts can further
471642 - test possible causes of heel lining failing before 25% of design life.
471644 - ..
471645 - Custom orthotic inserts ordered by the VA on 140805 1030, ref SDS 20
471646 - 1F47, can be evaluated when received in about 35 days, relative to
471647 - experience with Fleet Feet inserts purchased today.
471649 - ..
471650 - Seems complicated. Will submit to Doctor Tang for comment during the
471651 - meeting at the VA on 140904. Can test this further with actual hikes
471652 - over the next 2 weeks to make final decision on using Good Feet or
471653 - Fleet Feet orthotic inserts for Half Dome scheduled on 140917.
471654 -
471655 -
471657 - ..
471658 - Hoka Stinson Trail Purchase New Shoes Replace New Shoes After 1 Month
471659 - Orthotic Inserts Purchased Elevate Heels Relieve Bliseter and Shoe Wear
471660 -
471661 - Therefore concluded transaction purchased 2nd pair Hoka Stinson Trail
471662 - shoes to replace same model shoes with torn heel lining, previously
471663 - purchased a month ago on 140726 1030, ref SDS 19 LE7M, and for the
471664 - purpose of avoiding blisters; also purchased orthotic inserts to
471665 - obtain 500 mile design life of shoes, and to evaluate replacing
471666 - orthotics previously purchased from Good Feet on 140711 1018.
471667 - ref SDS 15 MF6J, and for the purpose of relieving metatasalgia feet
471668 - injury, all as recommended by Kathie, above. ref SDS 0 N43H
471669 -
471670 - [On 140828 1352 took 1st pair Hoka Stinson Trail shoes to
471671 - Dean's Shoe Repair to try and fix failed interior heel
471672 - lining, and salvage $200 investment a month ago; requested
471673 - using same soft lining material that has been effective
471674 - preventing blisters. ref SDS 22 XN5F
471676 - ..
471677 - [On 140905 1058 called Fleet Feet advised may come by to
471678 - purchase 3rd pair Hoka Stinson Trail shoes; Kathie
471679 - suggested contacting Hoka for the product specification to
471680 - replace heel linings. ref SDS 24 EQ7I
471682 - ..
471683 - [On 140905 2103 sent letter to Hoka requesting product
471684 - specification for heel lining material to repair Hoka
471685 - Stinson Trail shoes version that has soft heel lining; copy
471686 - to Fleet Feet commending Kathie for outstainding service
471687 - and customer support. ref SDS 25 QE5I
471689 - ..
471690 - [On 140914 1452 bought 3rd pair Hoka Stinson Trail shoes
471691 - with heel design that prevents blisters, from Fleet Feet in
471692 - Pleasant Hill, ref SDS 26 E43N; Jon sending email inquiries
471693 - to other Fleet Feet stores for another pair of Hoka Stinson
471694 - Trail shoes with heel design that prevents blisters.
471695 - ref SDS 26 E49O
471697 - ..
471698 - Received invoice...
471699 -
471700 - 1. Fleet Feet Sports
471701 - 20E Crescent Drive
471702 - Pleasant Hill, CA 94523
471703 - 925 827 4772
471705 - ..
471706 - Kathie Guymon, Owner
471708 - ..
471709 - Email......... kathie@fleetfeetpleasanthill.com
471710 - Email......... jon@fleetfeetpleasanthill.com
471712 - ..
471713 - 2. Invoice....................... 256331/2/22319
471715 - ..
471716 - 3. Date.......................... 140828 1228
471721 - ..
471722 - 4. Hoka Stinson Trail Black/Grey/Blue
471723 - Size 9.5
471724 - 30109031-BGB.......................... $160.00
471726 - ..
471727 - Frequent Buyer Reward................. -11.71
471729 - ..
471730 - Net price............................. 148.29 148.29
471732 - ..
471733 - 5. Orthotic Insert
471734 - Orange Superfeet...................... 45.00
471736 - ..
471737 - Frequent Buyer Reward................. -3.29
471739 - ..
471740 - Net price............................. 41.71 41.71
471742 - ..
471743 - 6. Subtotal......................................... 190.00
471744 - Sales tax........................................ 16.15
471746 - ..
471747 - 7. Total............................................ $206.15
471748 -
471753 - ..
471754 - 8. Personal rewards summary.
471755 - Dollars purchased....... $50
471756 - Outstanding reward...... 15
471757 - Reward expires.................... 141126
471759 - ..
471760 - 9. Fleet Feet Sports is commited to fitting you properly. If you
471761 - are unsatisfied for any reason with your purchase, you may
471762 - return or exchange unworn items with tags attached, within
471763 - sixty days, with proof of purchase. No returns on under
471764 - garments, nutrition, hydration or sale merchandise. We will
471765 - gladly replace defective items or issue a store credit. We
471766 - won't rest until we find the right solution for your needs.
471768 - ..
471769 - Fleet Feet Sports (FFS) commitment to replace defective items seems to
471770 - apply in this transaction.
471772 - ..
471773 - The heel interior lining failed within less than 60 days, and only 17
471774 - hikes totalling 145 miles. ref SDS 0 OZ5H Design life for this
471775 - running shoe product is commonly 500 miles over 6 - 12 months. Since
471776 - the customer is mostly hiking and not running, wear and tear should be
471777 - less, and design life should reasonably extend 20% to at least 600
471778 - miles.
471780 - ..
471781 - Case study on customer history shows Hoka Stinson Trail shoes
471782 - purchased a month ago on 140726 1030, ref SDS 19 LE7M, failed after
471783 - hiking 145 miles on only 17 days, i.e., hikes, see "source" record on
471784 - 120101 0900, ref SDS 2 T56H
471785 -
471786 - Hike Date Miles Source
471787 - 1. 140728...... 11 ...... ref SDS 2 T56H
471788 - 2. 140729...... 11 ...... ref SDS 2 WS5M
471789 - 3. 140730...... 3 ...... ref SDS 2 MU3J
471790 - 4. 140803...... 11 ...... ref SDS 2 WUWP
471791 - 5. 140806...... 3 ...... ref SDS 2 MF8O
471792 - 6. 140807...... 5 ...... ref SDS 2 WC6F
471793 - 7. 140808...... 3 ...... ref SDS 2 SZ8J
471794 - 8. 140810...... 14.2..... ref SDS 2 Y15M
471795 - 9. 140811...... 14.2..... ref SDS 2 H79K
471796 - 10. 140812...... 14.2..... ref SDS 2 EI4G
471797 - 11. 140814...... 11 ...... ref SDS 2 XP5F
471798 - 12. 140815...... 11 ...... ref SDS 2 846H
471799 - 13. 140823...... 11 ...... ref SDS 2 XSSX
471800 - 14. 140826...... 5 ...... ref SDS 2 XTTR
471801 - 15. 140827...... 11 ...... ref SDS 2 IW5J
471802 - 16. 140827...... 3 ...... ref SDS 2 IW5J
471803 - 17. 140828...... 3 ...... ref SDS 2 BO6F
471805 - ..
471806 - Total....... 145
471808 - ..
471809 - [On 140914 1452 bought 3rd pair Hoka Stinson Trail shoes
471810 - with heel design that prevents blisters, from Fleet Feet in
471811 - Pleasant Hill, ref SDS 26 E43N; Jon sending email inquiries
471812 - to other Fleet Feet stores for another pair of Hoka Stinson
471813 - Trail shoes with heel design that prevents blisters.
471814 - ref SDS 26 E49O
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