CONTACTS
SUBJECTS
Hoka Stinson Trail Shoes Size 9.5 Exchange Replace Hoka Conquest Siz
3803 -
3803 - ..
3804 - Summary/Objective
3805 -
380501 - Follow up ref SDS 17 0000. ref SDS 16 0000.
380502 -
380503 - Exchanged Hoka Conquest for 1st pair Hoka Stinson Trail shoes to
380504 - prevent blisters. ref SDS 0 246H
380505 -
380506 - [On 140828 1203 purchased 2nd pair Hoka Stinson Trail shoes
380507 - to resolve problem of heels tearing and causing blisters
380508 - with 1st pair. ref SDS 20 IF6O
380510 - ..
380511 - [On 140914 1452 Fleet Feet bought 3rd pair Hoka Stinson
380512 - Trail shoes, ref SDS 23 915F, to help relieve symptoms and
380513 - prevent recurrance metatarsalgia, and because the design of
380514 - "new improved" Hoka Stinson Trail shoes is being sold to
380515 - replace the current design that has been effective reducing
380516 - painful metatarsalgia, due to mid-sole cushioning reported
380517 - on 140726 1030, ref SDS 19 OQ4J, and earlier on 140713
380518 - 1640, ref SDS 17 536F, citing research on 140708 1014,
380519 - ref SDS 13 NW7K,]^ut the heels wore out on the 1st pair of
380520 - Hoka Stinson Trail shoes reported on 140828 1203,
380521 - ref SDS 20 XR4L, and then Fleet Feet disclosed that the new
380522 - design for Hoka Stinson Trail shoes has changed the heel
380523 - lining to material that causes blisters, also reported on
380524 - 140828, ref SDS 20 817J, so had to buy a 3rd pair today, of
380525 - current design Hoka Stinson Trail shoes in order to have
380526 - shoes for hiking long distance that have good rebound
380527 - energy, prevent metatarsalgia and do not cause heel
380528 - blisters over the next year. ref SDS 23 E43N
380529 -
380530 -
380531 -
380532 -
380533 -
380535 - ..
3806 -
3807 -
3808 - Background
3809 -
380901 - Background on metatarsalgia reported on 140627 1223. ref SDS 11 RQ6G
380902 - Case study shows progressive injury over past 5 months, reported on
380903 - 120101 0900. ref SDS 2 PS3F
380905 - ..
380906 - Orthotics is a common solution, explained in research also on 140627
380907 - 1223. ref SDS 11 Q73I
380909 - ..
380910 - VA has prescribed continued exercise regimen, shown in Progress Notes
380911 - meeting at the Medical Center on 140213 0830. ref SDS 3 E34O
380913 - ..
380914 - On 140608 meeting with Wynetta at Good Feet - orthotics were developed
380915 - and tested positive using "maintainer" inserts. 140628 1215,
380916 - ref SDS 12 QY63 Good Feet offered these orthotic inserts for $300,
380917 - also reported on 140628 1215. ref SDS 12 Y24F
380919 - ..
380920 - On 140628 1223 research found metatarsalgia is the medical affliction
380921 - for common symptom of pain in the balls of the feet, ref SDS 11 RQ6G,
380922 - which has been increasing the past 6 months or so, and required
380923 - pausing hiking on 140624. ref SDS 11 KI5G Remedy requires rest,
380924 - better shoes, ref SDS 11 G39H, and in some cases orthotics, which can
380925 - be developed with medical podiatry care. ref SDS 11 Q73I
380927 - ..
380928 - On 140708 1014 John at Resole America recommands Hoka to replace
380929 - Adidas Response Cushion shoes to prevent pain on 11 mile hikes caused
380930 - by metatarsalgia. ref SDS 13 XN5F Research indicates Hoka shoes
380931 - increase rebound energy, ref SDS 13 SB4H, with unique mid-sole material
380932 - and meta-rocker geometric design, ref SDS 13 7F7K, and 50% more
380933 - cushioning reduces pain from metatarsalgia on balls of feet.
380934 - ref SDS 13 NW7K Hoka Conquest shoes cost $170 direct from Hoka company
380935 - with free shipping and free returns, ref SDS 13 VQ6O, cost $160 from
380936 - Amazon with $9 for shipping. ref SDS 13 HP6L
380938 - ..
380939 - On 140709, received resoled shoes from Resole America. ref SDS 14 XN5F
380940 - Tried them to hike yesterday, but could not reach 500 yards, before
380941 - pain began in both feet, but mostly the left foot, reported on case
380942 - study on 120101 0900. ref SDS 2 ZP9O
380944 - ..
380945 - On 140711 meeting with Wynetta at Good Feet, ref SDS 15 6B5I; tried 3
380946 - sets of orthotic "Maintainer" inserts, and none seemed to provide
380947 - level of comfort and protection from pain caused by metatarsalgia,
380948 - that was achieved with the 2nd set of inserts tried 2 weeks earlier on
380949 - 140628. ref SDS 15 EN6L Decided 1st set
380951 - ..
380952 - On 140713 0830 did 11 mile hike, reported in case study on 120101
380953 - 0900, ref SDS 2 XT7K - pain on balls of feet over entire route wearing
380954 - 2nd pair of Adidas Response Cushion shoes resoled by Resole America
380955 - received on 140709 1346. ref SDS 16 XN5F These shoes added eighth inch
380956 - mid-sole cushioning to prevent injury to balls of feet during hikes,
380957 - reported on 140610 0940. ref SDS 8 HM52 Also, wore new insoles
380958 - purchased from Good Feet 2 days ago, also intended to protect feet
380959 - from injury during hikes, reported on 140711 1018. ref SDS 15 6B5I
380960 - Feet started hurting the 1st mile. This was tolerable for about 4 or
380961 - 6 miles. The last 4 - 5 miles every step caused severe pain, as
380962 - reported in case study on 120101. ref SDS 2 VUVR
380964 - ..
380965 - On 170713 1640 visit Fleet Feet bought Hoka Conquest shoes size 9.5,
380966 - ref SDS 17 JY56, on invoice 256331/4/21362 for $184.45. ref SDS 17
380967 - N69M
380969 - ..
380970 - On 140714 1110 shown in case study on 120101 0900, hiked 3 miles at
380971 - Lafayette Reservoir; feet did not hurt from metatarsalgia (balls of
380972 - feet), wearing new Hoka shoes purchased yesterday on 140713, and
380973 - combined with new orthotic insoles purchased from Good Feet 2 days ago
380974 - on 140711 1018. Significant improvement from yesterday when feet hurt
380975 - the entire 11 mile route. Heels slipped but no blisters on 3 mile
380976 - hike. ref SDS 2 FN6O
380978 - ..
380979 - On 140721 1225 shown in case study on 120101 0900 hiked 10 miles,
380980 - could not finish 11 mile route, ref SDS 2 ZH4O, feet hurt badly from
380981 - metatrsalgia but worse from severe blisters because shoe heels slipped
380982 - entire route. ref SDS 2 8F5J
380984 - ..
380985 - On 140725 0945 shown in case study on 120101 0900, hiked 3 miles at
380986 - Lafayette Reservoir. ref SDS 2 VL5M Left foot hurt very little from
380987 - metatarsalgia (balls of feet, explained on 140627 1223, ref SDS 11
380988 - RQ6G) on this 3 mile hike wearing new Hoka shoes purchased on 140713
380989 - 1640, ref SDS 17 T46O and combined with new orthotic insoles purchased
380990 - from Good Feet on 140711 1018. ref SDS 15 6B5I Significant
380991 - improvement from 4 days ago when feet hurt severely the entire 11 mile
380992 - route, reported above. ref SDS 2 8F5J Possible breakthrough after 6
380993 - months trying various solutions. Heels slipped compounding blister
380994 - problems from 4 days ago on 140721. ref SDS 2 8F5J Tore heels up
380995 - badly. On return from Lafayette Reservoie changed the bandage system
380996 - to using padding with holes to shield blisters from shoe pressure.
380998 - ..
380999 - On 140726 0935 shown in case study on 120101 0900, hiked 3 miles at
381000 - Lafayette Reservoir. ref SDS 2 8Q7M Right foot no pain metatarsalgia,
381001 - continuing improvement from 5 days ago on 140721, above. ref SDS 2
381002 - 8F5J Left foot not hurt very little again from metatarsalgia (balls
381003 - of feet, explained on 140627 1223, ref SDS 11 RQ6G) on this 3 mile
381004 - hike wearing new Hoka shoes purchased on 140713 1640, ref SDS 17 T46O
381005 - and combined with new orthotic insoles purchased from Good Feet on
381006 - 140711 1018. ref SDS 15 6B5I Similar to hiking 3 miles yesterday, and
381007 - significant improvement from 5 days ago when feet hurt severely the
381008 - entire 11 mile route. ref SDS 2 8F5J Heels slipped again today
381009 - compounding blister problems yesterday on 140725, ref SDS 2 WQQT, and
381010 - from 5 days ago on 140721. ref SDS 2 8F5J Tried different heel
381011 - bandage scheme developed after the hike yesterday. Worked better.
381012 - Although heels hurt badly, the friction from the shoe heels did not
381013 - tear up heels of the feet as badly as occurred yesterday on 140725.
381014 -
381015 -
381016 -
381017 -
381019 - ..
3811 -
3812 -
3813 - Progress
3814 -
381401 - Hoka Conquest Shoes Size 9.5 Cause Severe Heel Blisters
381402 -
381403 - Follow up ref SDS 17 JY56.
381404 -
381405 - Met Kathie Guymon, who own the Pleasant Hill Fleet Store in
381406 - partnership with her daugher, Tracy.
381408 - ..
381409 - Explained buying Hoka Conquest shoes on Fleet Feet invoice
381410 - 256331/4/21362 a few weeks ago on 140713 1640. ref SDS 17 N69M
381412 - ..
381413 - Mentioned calling a few days after buying the Hoka shoes to ask about
381414 - buying a shoe horn, because the Hoka Conquest shoes have a tight fit,
381415 - and so are difficult to put on. The shoe horn used at Fleet Feet was
381416 - very effective on 140713, ref SDS 17 VX8N, and later had difficulty
381417 - buying a shoe horn elsewhere in town, and with Amazon, reported on
381418 - 140715 1402, ref SDS 18 K35I, so called Fleet Feet to see if they
381419 - carry shoe horns like the one used on 140713. The rep said that Fleet
381420 - Feet has only 1 shoe horn for the entire store, so could not sell it.
381422 - ..
381423 - Kathie said she heard about the call to buy their only shoe horn.
381424 - This was a light moment to begin discussions. Reported success buying
381425 - a shoe horn at a shoe repair shop on Clayton near Ygnacio Valley Road.
381427 - ..
381428 - Explained having bought a shoe horn, when severe blisters occurred and
381429 - got worse during 11 mile hike on 140721, shown in case study on 120101
381430 - 0900. ref SDS 2 8Q7M Previously, tested Hoka Conquest shoes with 3
381431 - mile hike at Lafayette Reservoir a week earlier, the day after they
381432 - were purchased on 140714. The shoes were effective reducing pain from
381433 - metatasalgia during the first hike on 140714, as hoped when tested and
381434 - purchased the day before at Fleet Feet. During the hike on 140714,
381435 - the heels slipped up and down with every step, but by the end of the
381436 - hike this continual slipping caused only very miner abrasions on the
381437 - heels of the feet. No treatment was required.
381439 - ..
381440 - Decided to let feet rest to recover from metatarsalgia for another
381441 - week, and so did not wear Hoka Conquest shoes again until going out on
381442 - regular 11 mile daily hike on 140721, shown in case study on 120101
381443 - 0900. ref SDS 2 ZH4O As shown in the record, there were many
381444 - difficulties on this hike, beginning with putting the shoes on without
381445 - a shoe horn. Based on prior experience of heels slipping at Lafayette
381446 - Reservoir, applied bandages to both heels as a guard against blisters.
381448 - ..
381449 - Without a shoe horn, putting the shoes on likely caused the bandages
381450 - on the heels to slip aside, rendering the remedy ineffective.
381452 - ..
381453 - During the hike up Treat and then going South on Clayton within 2
381454 - miles could feel with every step that both heels were already
381455 - blistered severely. On Clayton, found a shoe repair store that sells
381456 - shoe horns and bought one, but this didn't help. By the end of 10
381457 - miles, the heels of both feet were badly injured. ref SDS 2 TB4I
381459 - ..
381460 - Let feet heal for a week, and then yesterday tried another 3 mile hike
381461 - at Lafayette Reservoir on 140725, ref SDS 2 VL5M; and used a more
381462 - extensive bandaging system to protect against blisters. This totally
381463 - failed, as explained in the record. ref SDS 2 WQQT Earlier today,
381464 - tried another hike with revisions to improve the bandaging system;
381465 - this worked better but still resulted in worsening of heel blisters,
381466 - shown in the record this morning on 140726. ref SDS 2 8Q7M
381468 - ..
381469 - Kathie said bandages often fail on heel blisters, because they cannot
381470 - be held in position. She commented that different shoes have
381471 - different effects for each customer. The only way to test hiking and
381472 - running shoes is to hike or run a regular route - 3, 10, 20 miles.
381474 - ..
381475 - Explained that when the Hoka Conquest shoes were purchased on 140713,
381476 - they were tested by walking and jogging a few steps in front of the
381477 - store. James facilitated the test by removing the insoles and
381478 - replacing with orthotic inserts purchased a week earlier on 140711
381479 - 1018, ref SDS 15 6B5I, from Good Feet a few blocks from Fleet Feet to
381480 - recover from and prevent recurrence of metatarsalgia. At that time,
381481 - on 140713, the Hoka Conquest shoes seemed to provide affirmative
381482 - relief from metatarsalgia (pain on balls of feet), which has been
381483 - preventing hiking since 140624. ref SDS 17 J15I There was no concern
381484 - and so no attention to heel blistering problems that occurred later.
381486 - ..
381487 - Related progressive efforts to keep bandages in place when subjected
381488 - to dynamics of shoe heel movements during long hikes. This morning
381489 - finally developed a bandaging scheme that stayed in place during
381490 - entire 3 mile hike, but still felt painful abrasion from the heels of
381491 - the Hoka Conquest shoes, shown in case study on 120101 0900.
381492 - ref SDS 2 8Q7M
381494 - ..
381495 - The problem with Hoka Conquest design seems to be a firm narrow ridge
381496 - or band around the heel that slips up and down with each step. Even
381497 - though a revised bandage system this morning held the bandages on each
381498 - heel in place over the 3 mile route at Lafayette Reservoir, after
381499 - half-a-mile or so, both heels still hurt badly.
381501 - ..
381502 - Asked Kathie about other customers reporting similar blister problems
381503 - wearing Hoka Conquest shoes, and has Hoka or Fleet Feet developed
381504 - remedies?
381506 - ..
381507 - Kathie could not recall other customers reporting heel blisters with
381508 - Hoka Conquest shoes.
381510 - ..
381511 - Kathie recommended using non-cotton socks, citing a marketing phrase
381512 - that supports wearing socks with a blend of synthetic fabrics. She
381513 - explained cotton socks retain moisture and bunch up. This increases
381514 - risk of blisters.
381515 -
381516 - [On 140902 in case study on 120101 0900 severe blister
381517 - bottom toe left foot required stopping hike after 8 miles
381518 - and calling cab to get home; may be due to cotton socks.
381519 - ref SDS 2 FG3F
381521 - ..
381522 - [On 140904 0900 Doctor Tang at VA Medical Center Podiatry
381523 - Department recommended wearing non-cotton blend socks for
381524 - heavy exercise hiking. ref SDS 21 2P3L
381526 - ..
381527 - [On 140905 1027 ordered from Amazon 10 pair Thorlo Men's
381528 - Coolmax Lt Hiker Crew Sock. ref SDS 22 AK6J
381530 - ..
381531 - Reviewed the record wearing athletic socks with blended cotton and
381532 - synthetic fibers. Since there has never been a heel blistering
381533 - problem wearing these socks with 12 pair of different shoes hiking 11
381534 - miles every day, today we are investigating solutions for Hoka
381535 - Conquest shoes that cause severe heel blisters, as experienced the
381536 - past 2 weeks, and in particular this morning at Lafayette Reservoir,
381537 - reported in case study on 120101 0900, ref SDS 2 8Q7M
381539 - ..
381540 - [On 140902 in case study reported in the record for 120101
381541 - 0900 developed severe blister on 11 mile hike; had to call
381542 - a cab at mile 8. ref SDS 2 FG3F
381544 - ..
381545 - [On 140904 0900 Doctor Tang at VA Medical Center Podiatry
381546 - Department recommended wearing non-cotton blend socks for
381547 - heavy exercise hiking. ref SDS 21 2P3L
381549 - ..
381550 - [On 140905 1027 ordered from Amazon 10 pair Thorlo Men's
381551 - Coolmax Lt Hiker Crew Sock. ref SDS 22 AK6J
381553 - ..
381554 - Kathie again proposed socks that blend more synthetic fabrics and
381555 - avoid cotton fibers.
381557 - ..
381558 - Explained prior experience on 081128, buying from Roadrunner socks
381559 - similar to those Kathie proposes today. The prior socks purchased
381560 - from Roadrunner were expensive, did not seem to provide better
381561 - performance, and wore out quickly, i.e., within weeks, requiring
381562 - replacement much sooner than athletic socks used the past 10 years.
381563 - ref SDS 1 DT5G
381565 - ..
381566 - Asked if Hoka Conquest shoes can be stretched in the heels, or
381567 - otherwise modified to provide affirmative remedy that prevents severe
381568 - heel blisters? Might the heel lining be changed?
381570 - ..
381571 - Kathie did not know of ways to modify the shoes.
381573 - ..
381574 - She proposed trying another type of shoe, and advised that, as
381575 - mentioned initially, Fleet Feet recognizes the only way to determine
381576 - if shoes actually work is through intended use, i.e., hiking and
381577 - running routine routes. ref SDS 0 245F Accordingly, Fleet Feet
381578 - marketing plan supports exchanging shoes within a reasonable time for
381579 - shoes that provide a better fit and use experience. She emphasized
381580 - that shoes made by different manufacturers provide fit differently for
381581 - the same sizes, and different models by the same manufacturer also fit
381582 - differently for each individual customer, with the result that heel
381583 - blisters can sometimes be resolved by switching to a different model
381584 - shoe and/or different manufacturers.
381586 - ..
381587 - This was good news - was not aware of Fleet Feet return policy, and
381588 - did not arrive today with intent to get another pair of shoes, because
381589 - having purchased the best Hoka shoe available with the prior
381590 - transaction on 140713, assumed no other shoe can solve the current
381591 - problem.
381593 - ..
381594 - Agreed to try other shoes.
381596 - ..
381597 - Kathie brought out Hoka Stinson Trail shoes size 9.5.
381599 - ..
381600 - Tried them on and immediately noticed that pain from heel blisters
381601 - wearing Hoka Conquest shoes during the hike this morning, shown in
381602 - case study on 120101 0900, ref SDS 2 8Q7M, and then just now walking
381603 - after the hike including from the car in the parking lot to the store,
381604 - did not occur walking a little bit in the store wearing Hoka Stinson
381605 - Trail shoes.
381607 - ..
381608 - Additionally, the Hoka Stinson Trail shoes have as good or better
381609 - rebound energy from cushioning in the mid-sole than the Hoka Conquest
381610 - shoes, reported on 140713 1640. ref SDS 17 536F
381612 - ..
381613 - Decided to switch back to Hoka Conquest shoes to verify there is still
381614 - evident pain on heel blisters just walking in the store. Did this and
381615 - it seemed evident that Hoka Conquest shoes cause heel pain felt
381616 - immediately just walking around the store, which is relieved wearing
381617 - Hoka Stinson Trail shoes moments earlier.
381619 - ..
381620 - Kathie switched the Good Feet shoe inserts from the Hoka Conquest
381621 - shoes worn on the hike this morning and worn to walk into the store,
381622 - to the proposed Hoka Stinson Trail shoes.
381624 - ..
381625 - Tried another walking test with the Hoka Stinson Trail shoes size 9.5,
381626 - just in the store. This still seemed not to cause pain from the heels
381627 - of the shoes rubbing on the heels of the feet, even though the heels
381628 - of the feet are very sore from blistering wearing Hoka Conquest shoes
381629 - during the hike this morning, per above. ref SDS 0 QR4F The critical
381630 - difference between Hoka Conquest and Stinson Trail shoes seems to be
381631 - that heel lining is stiff or rigid in the Hoka Conquest shoes and this
381632 - grips or squeezes the heel of foot. Therefore even slight movement of
381633 - the heel up and down in walking and running over a 3 - 11 mile route
381634 - rubs the skin raw, causing a blister. The heel lining of Hoka Stinson
381635 - Trail shoes is soft and pliable. This allows the heel of the foot to
381636 - easily slip up and down without causing abrasion to the skin.
381638 - ..
381639 - This record of trials with Hoka Stinson Trail shoes indicates there
381640 - might be a solution to chronic heel blisters wearing Hoka Conquest
381641 - shoes, simply by changing shoes, as Kathie suggested initially.
381642 - ref SDS 0 245F
381644 - ..
381645 - There was concern today, that the toe line of the Hoka Stinson Trail
381646 - shoes seems narrower than the "box toe" design of the Hoka Conquest
381647 - shoes purchased on 140713 1640. ref SDS 17 667G A wide "toe line"
381648 - that do not pinch the toes helps prevent metatarsalgia; professional
381649 - guidance recommends "boxed toe" design, reported in research on 140627
381650 - 1223. ref SDS 11 OG9O
381652 - ..
381653 - Therefore, asked Kathie for a wider shoe.
381655 - ..
381656 - Kathie explained that Hoka does not offer shoes with variable widths.
381657 - She suggested trying size 10 for Hoka Stinson Trail shoes, so that
381658 - the toe line will be wider than the size 9.5.
381660 - ..
381661 - The next pair of shoes she brought from inventory look considerably
381662 - different from the initial Hoka Stinson Trail shoes size 9.5. Kathie
381663 - explained it is the same shoe, but a newer version in size 10.
381665 - ..
381666 - Tried them on and walked in the store. These shoes felt more
381667 - comfortable across the toe line, but produced noticable friction with
381668 - the heels slipping on the blisters, similar to Hoka Conquest shoes
381669 - being replaced, rather than allowing the heel of the foot to slip past
381670 - the heel lining of the shoes, as occurs with the Hoka Stinson Trail,
381671 - per above. ref SDS 0 OP6H Since the main objective for exchanging
381672 - shoes is to solve the blister problem, decided against Hoka Stinson
381673 - Trail size 10 solely to increase the width at the toe line.
381675 - ..
381676 - While trying several different shoes, other customers were having a
381677 - "good time" sharing the store's lone shoe horn.
381678 -
381680 - ..
381681 - Hoka Stinson Trail Shoes Size 9.5 on Exchange at Fleet Feet
381682 -
381683 - Follow up ref SDS 17 JY56.
381684 -
381685 - After trying more shoe sizes and models thanks to Kathie's gracious
381686 - efforts to find an effective solution, finally decided to try
381687 - replacing original Hoka Conquest size 9.5 shoes purchased on 140713
381688 - 1640, ref SDS 17 N69M, with Hoka Stinson Trail shoes size 9.5 in order
381689 - to avoid further blister problems, per above. ref SDS 0 OP6H
381691 - ..
381692 - [On 140828 1203 purchased 2nd pair Hoka Stinson Trail shoes
381693 - to resolve problem of heels tearing and causing blisters
381694 - with 1st pair. ref SDS 20 IF6O
381696 - ..
381697 - [On 140914 1452 Fleet Feet bought 3rd pair Hoka Stinson
381698 - Trail shoes, ref SDS 23 915F, to help relieve symptoms and
381699 - prevent recurrance metatarsalgia, and because the design of
381700 - "new improved" Hoka Stinson Trail shoes is being sold to
381701 - replace the current design that has been effective reducing
381702 - painful metatarsalgia, due to mid-sole cushioning reported
381703 - on 140726 1030, ref SDS 19 OQ4J, and earlier on 140713
381704 - 1640, ref SDS 17 536F, citing research on 140708 1014,
381705 - ref SDS 13 NW7K,]^ut the heels wore out on the 1st pair of
381706 - Hoka Stinson Trail shoes reported on 140828 1203,
381707 - ref SDS 20 XR4L, and then Fleet Feet disclosed that the new
381708 - design for Hoka Stinson Trail shoes has changed the heel
381709 - lining to material that causes blisters, also reported on
381710 - 140828, ref SDS 20 817J, so had to buy a 3rd pair today, of
381711 - current design Hoka Stinson Trail shoes in order to have
381712 - shoes for hiking long distance that have good rebound
381713 - energy, prevent metatarsalgia and do not cause heel
381714 - blisters over the next year. ref SDS 23 E43N
381716 - ..
381717 - Requested changing the special speed shoe laces with conventional
381718 - lases, as James for the Hoka Conquest shoe purchase on 140713 1640.
381719 - ref SDS 17 356L Kathie said she has Hoka shoes, and also replaced
381720 - the laces on her own shoes as well.
381722 - ..
381723 - Kathie suggested that before changing the laces, the customer might
381724 - take the Hoka Stinson Trail shoes home and walk around the house to
381725 - further test the viability of these shoes.
381727 - ..
381728 - Decided that walking around the house will not provide a true test;
381729 - the only real test is to use the shoes for extended hikes, as done on
381730 - 140721, shown in case study on 120101 0900. ref SDS 2 ZH4O
381732 - ..
381733 - Therefore concluded the transaction exchanging Hoka Conquest shoes
381734 - purchased on 140713 1640, ref SDS 17 JY56, for Hoka Stinson Trail
381735 - shoes, and for the purpose of avoiding blisters and to relieve
381736 - metatasalgia.
381737 -
381738 - [On 140828 1203 purchased 2nd pair Hoka Stinson Trail shoes
381739 - to resolve problem of heels tearing and causing blisters
381740 - with 1st pair after 17 hikes and 145 miles. ref SDS 20 IF6O
381742 - ..
381743 - [On 140914 1452 Fleet Feet bought 3rd pair Hoka Stinson
381744 - Trail shoes, ref SDS 23 915F, to help relieve symptoms and
381745 - prevent recurrance metatarsalgia, and because the design of
381746 - "new improved" Hoka Stinson Trail shoes is being sold to
381747 - replace the current design that has been effective reducing
381748 - painful metatarsalgia, due to mid-sole cushioning reported
381749 - on 140726 1030, ref SDS 19 OQ4J, and earlier on 140713
381750 - 1640, ref SDS 17 536F, citing research on 140708 1014,
381751 - ref SDS 13 NW7K,]^ut the heels wore out on the 1st pair of
381752 - Hoka Stinson Trail shoes reported on 140828 1203,
381753 - ref SDS 20 XR4L, and then Fleet Feet disclosed that the new
381754 - design for Hoka Stinson Trail shoes has changed the heel
381755 - lining to material that causes blisters, also reported on
381756 - 140828, ref SDS 20 817J, so had to buy a 3rd pair today, of
381757 - current design Hoka Stinson Trail shoes in order to have
381758 - shoes for hiking long distance that have good rebound
381759 - energy, prevent metatarsalgia and do not cause heel
381760 - blisters over the next year. ref SDS 23 E43N
381761 -
381763 - ..
381764 - Received invoice...
381765 -
381766 - Fleet Feet Sports
381767 - 20E Crescent Drive
381768 - Pleasant Hill, CA 94523
381769 - 925 827 4772
381770 -
381771 - Email......... kathie@fleetfeetpleasanthill.com
381773 - ..
381774 - Invoice....................... 256331/14/21608
381776 - ..
381777 - Date.......................... 140726 1120
381782 - ..
381783 - Hoka Stinson Trail size 9.5
381784 - 30109031-BGB.......................... $160.00
381785 -
381786 - [On 140828 1203 purchased 2nd pair Hoka Stinson Trail shoes
381787 - to resolve problem of heels tearing and causing blisters
381788 - with 1st pair. ref SDS 20 IF6O
381790 - ..
381791 - Total credit.......................... 10.85
381796 - ..
381797 - Personal rewards summary.
381798 - Dollars purchased....... $20
381799 - Outstanding reward...... 15
381800 - Reward expires.................... 141011
381801 -
381802 -
381804 - ..
3819 -
3820 -
3821 - 1421
3822 -
382201 - Donate Shoe Horns to Aid Fleet Feet Marketing and Sales Ops
382202 -
382203 - After leaving Fleet Feet, we drove to Clayton and had lunch at 5-Guys,
382205 - ..
382206 - On the way home stopped and bought 2 shoe horns at Shoe Repair store,
382207 - where a shoe horn was bought during hike on 140721 in case study on
382208 - 120101 0900. ref SDS 2 ZH4O
382210 - ..
382211 - We drove back to Fleet Feet in Pleasant Hill, and gave these shoe
382212 - horns to James, the salesman, who helped with the first Hoka Conquest
382213 - purchase on 140713. James was involved earlier this morning sharing
382214 - the store's lone shoe horn to assist another customer in a complex
382215 - shoe purchase, with Kathie helping with exchanging Hoka Conquest for
382216 - Hoka Stinson Trail shoes, per above. ref SDS 0 VF5L
382217 -
382218 -
382219 -
382220 -
382221 -
382222 -
382223 -
382224 -
382225 -
382226 -