CONTACTS
0201 - Dean's Shoe Repair
020101 - Ms. Sara NLN
SUBJECTS
Dean's Shoe Repair Invoice Fix Interior Heel Frayed Lining Prevent B
2103 -
2103 - ..
2104 - Summary/Objective
2105 -
210501 - Follow up ref SDS 34 0000. ref SDS 33 0000.
210502 -
210503 - Took 1st pair Hoka Stinson Trail shoes to Dean's Shoe Repair to fix
210504 - failed interior heel lining. ref SDS 0 XN5F Requested use soft
210505 - material to prevent blisters. ref SDS 0 645N
210506 -
210507 -
210508 -
210509 -
210510 -
210512 - ..
2106 -
2107 -
2108 - Background
2109 -
210901 - On 140531 0503 - background receiving resoled Adidas Response Cushion
210902 - shoes from Resole America, and initial results hiking 11 mile route,
210903 - with planning for improvements. ref SDS 25 XN5F
210905 - ..
210906 - On 140602 0107 letter notified Resole America received Adidas Response
210907 - Cushion shoes resoled, and they are better than new. ref SDS 26 2O9M
210908 - Discussed adding thickness to next shoe resole in order to prevent
210909 - sore balls of feet. ref SDS 26 4O5J Requested billing. ref SDS 26
210910 - 4O57
210912 - ..
210913 - On 140609 0938 called Resole America and talked to John - advised that
210914 - experiment was successful resoling Adidas Response Cushion shoes with
210915 - better cushioning to increase rebound energy and protect feet from
210916 - injury hiking 300 miles per month, ref SDS 27 8S5H, and as set out in
210917 - the letter to John at Resole America on 140602 0107. ref SDS 26 2O9M
210918 - Offered to pay for resole work. John refused payment saying that
210919 - resoling first pair was research and development op. ref SDS 27 JU6J
210920 - John offered to resole additional Adidas Response Cushion shoes at the
210921 - rate of $60 per pair. ref SDS 27 4Z4H John requested photographs of
210922 - the 1st pair resolved, and received from Resole America on 140531
210923 - 0503. ref SDS 25 XN5F
210925 - ..
210926 - On 140610 0940 submitted 2nd pair Adidas Response Cushion Shoes for
210927 - resoling to Resole America, and to use same resoling specification as
210928 - the first pair. ref SDS 28 XN5F Letter advises Resole American that
210929 - payment of $60 submitted with online banking. ref SDS 28 HM49 Letter
210930 - attached photographs of 1st pair of Adidas Response Cushion shoes
210931 - showing thickness of mid-sole material, so that Resole America can
210932 - calculate adding an eighth inch to improve cushioning that will
210933 - prevent pain to balls of feet. ref SDS 28 HM52 Request repair to shoe
210934 - lining. ref SDS 28 HM55
210936 - ..
210937 - On 140610 1227 received resoled Adidas Response Cushion shoes from
210938 - Deans's Shoe Repair. ref SDS 31 XN5F Submitted another pair of shoes
210939 - to fix heel lining - the old pair of Adidas Response Trail. Paid $20
210940 - in advance. ref SDS 31 TY7F
210942 - ..
210943 - On 140616 1223 received resoled Adidas Response Cushion shoes.
210944 - ref SDS 31 XN5F Shoes seem less springy that shoes resoled by Resole
210945 - America. Heel seems to slip with repaired lining presenting risk of
210946 - blisters. ref SDS 31 KV6F Left old pair Adidas Response Trail to
210947 - repair inner lining - paid $20. ref SDS 31 TY7F Wore Adidas Response
210948 - Cushion shoes resoled by Dean's Shoe Repair on 11 mile hike - they
210949 - have less rebound energy, and less cushion to protect feet, suffered
210950 - pain most of route, and got blister on right heel. ref SDS 31 SM4M
210952 - ..
210953 - On 140620 1709 received from Dean's Shoe Repair original pair Adidas
210954 - Response Trail shoes with lining repaired. ref SDS 33 XN5F Next day,
210955 - on 140621 received 3rd pair Adidas Response Cushion shoes resoled and
210956 - lining repaired by Dean's Shoe Repair, and which were re-submitted for
210957 - further work to prevent blisters caused by repaired inner heel lining.
210958 - ref SDS 33 MW6I At that time on 140621 submitted 1st pair Adidas
210959 - Response Cushion Shoes resoled by Resole America, for stretching.
210960 - ref SDS 33 F56H
210962 - ..
210963 - On 140626 received 1st pair Adidas Response Cushion shoes, ref SDS 34
210964 - XN5F, resoled by Resole America, and which were submitted to Dean's
210965 - Shoe Repair for stretching, reported on 140620 1709. ref SDS 33 F56H
210967 - ..
210968 - On 140626 submitted 3rd pair Adidas Response Cushion shoes,
210969 - ref SDS 34 MW6I, which were resoled and lining repaired by Dean's Shoe
210970 - Repair, received on 140620 1709. ref SDS 33 MW6I Asked Claudio to
210971 - stretch both shoes, but right shoe a little more, same as was done for
210972 - 1st pair of Adidas Response Cushion shoes, per above. ref SDS 34 XN5F
210974 - ..
210975 - On 140828 1203 visited Fleet Feet in Pleasant Hill to buy new Hoka
210976 - Stinson Trail shoes purchased only a month ago on 140726, because heel
210977 - lining has worn out after 25% of design life, hiking 145 miles in 17
210978 - hikes over 32 days. ref SDS 35 915F
210980 - ..
210981 - On 140828 1352 took 1st pair Hoka Stinson Trail shoes to Dean's Shoe
210982 - Repair to fix failed heel lining. ref SDS 0 XN5F
210983 -
210984 -
210985 -
210986 -
210987 -
210989 - ..
2110 -
2111 -
2112 - Progress
2113 -
211301 - Shoe Lining Repair Hoka Stinson Trail Shoes
211302 -
211303 - Follow up ref SDS 34 XN5F, ref SDS 33 XN5F.
211304 -
211305 - Visited....
211307 - ..
211308 - Dean's Shoe Repair
211309 - 785 Oak Grove Rd
211310 - Ste K
211311 - Concord, CA 94518
211312 - 925 798-1375
211314 - ..
211315 - Said hello to Sara.
211317 - ..
211318 - Showed Claudio heel lining has worn out on new Hoka Stinson Trail
211319 - shoes purchased only a month ago on 140726, after 25% of design life,
211320 - hiking 145 miles in 17 hikes over 32 days, as further explained in the
211321 - record meeting with Fleet Feet earlier today on 140828 1203.
211322 - ref SDS 35 915F
211324 - ..
211325 - Requested replacing the heel lining with the same soft material that
211326 - has failed, because it has been effective preventing blisters,
211327 - reported in case study on 120101 0900. ref SDS 2 E99M Would rather
211328 - pay to replace the heel lining than suffer sever blisters, as occurred
211329 - with harder heel lining reported on 140721. ref SDS 2 2C5L
211330 -
211331 - [On 140830 1228 received 1st pair Hoka Stinson Trail shoes
211332 - with lining repaired, but not with the same soft material
211333 - used in the original manufacture, as requested. Will test
211334 - with hike to evaluate how new lining protects against
211335 - blisters. ref SDS 36 645N
211336 -
211337 -
211338 -
211339 -
211340 -
211341 -
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211348 -
2114 -
Distribution. . . . See "CONTACTS"