CONTACTS 
0201 - San Francisco Intl. Airport (SFIA)   415 737 7711 fax or 800...
020101 - Bureau of Design and Construction
020102 - Mr. Jason Yuen; 650 737 7700
020103 - Department Name

SUBJECTS
Developing Leads, Design Firms
Design Professionals
Kwan Henmi, SFIA Projects
Communication Metrics

0906 -    ..
0907 - Summary/Objective
0908 -
090801 - Follow up ref SDS 16 0000, ref SDS 15 0000.
090802 -
090803 - Contacted SFIA about using Communication Metrics.  Jason said he will
090804 - look at this method and let me know if they want to talk further.
090805 -
090806 - Submitted ref DIT 1 with link to this record.
090807 -
090808 - Gave a caution to avoid following linke more than two deep and for
090809 - more than a para or two in most cases.
090810 -
090811 -     [On 990308 talked to Jason. ref SDS 22]
090812 -
090813 - He also needs to know that the date of a record is shown in the last
090814 - part of the web URL address. e.g., .../99/03/02... is March 2, 1999
090815 -
090816 -
090817 -
0909 -
0910 -
0911 - Progress
0912 -
091201 -  ..
091202 - Contacted SFIA about Trying Communication Metrics
091203 -
091204 - Received in the mail ref DRT 1 0000 from Tom Kardon, Deputy Airport
091205 - Director, requesting AE proposals, ref DRT 1 6656, for future Group B
091206 - Projects that total about $350M.  The current building program is
091207 - scheduled for completion in 2001 and costs about $2.4B. ref DRT 1 9204
091208 -
091209 - There are 8 AE criteria shown. ref DRT 1 6768
091210 - ..
091211 - I called Jason Yuen who is listed on page 3. ref DRT 1 8880
091212 -
091213 - Explained discussions with Gene on 950126 about a system of business
091214 - "metrics" for communications, and that Gene felt SFIA did not need
091215 - this help, ref SDS 4 6615, even though he had lost my letter on this,
091216 - and the City Public Works folks lost two letters on similar matters.
091217 - ref SDS 2 6891
091218 - ..
091219 - Jason commented that information overload is a big problem on
091220 - complex projects like SFIA.
091221 -
091222 - Communication Metrics helps solve it, which is why I called.
091223 -
091224 -     [On 990308 Jason asked what problem is solved. ref SDS 22 3996]
091225 -
091226 - We reviewed Kwan Henmi's proposal to use Communication Metrics and
091227 - that SFIA rejected this help as too costly on 960424. ref SDS 6 9062
091228 -
091229 - Later there were reports of communication difficulties and SFIA
091230 - changed management. reported on 960911. ref SDS 9 9043
091231 -
091232 - On 970620 reports of continuing difficulties reflect the complexity of
091233 - the SFIA project environment. ref SDS 12 8945  Since communication is
091234 - the most critical factor in project success, SFIA experience over the
091235 - past few years may warrant consideraiton of Communication Metrics, as
091236 - set out in my letter to Kwan Henmi on 970904. ref DIP 4 0000
091237 -
091238 - The challenge of using good management practices consistently was
091239 - reviewed with Turner on 960125, ref SDS 5 4829, and again on 960529.
091240 - ref SDS 8 2905
091241 - ..
091242 - Jason asked about Communication Metrics?
091243 -
091244 - I gave the explanation in the POIMS paper. ref OF 1 1106
091245 -
091246 - In sum, it is a method of "controls" for communication to supplement
091247 - cost and schedule control.  Specialized technology and a Communication
091248 - Manager role organize, analyse, align, summarize and obtain feedback
091249 - to make information useful.  I call this deliverable "intelligence."
091250 - ref OF 1 0582
091251 -
091252 -      [On 990308 Jason asked for more explanation. ref SDS 22 6629]
091253 -
091254 - Over the past year it has been applied on the Internet.
091255 - ..
091256 - Jason noted that technology cannot solve communication problems.
091257 -
091258 - I agreed that human intelligence must apply technology to make it
091259 - useful to management.  The Communication Manager is a new work role
091260 - with new skills to do this. ref OF 2 6369
091261 -
091262 - Jason commented that it is hard to think about mistakes all the time.
091263 -
091264 - Adding "metrics" to communication reveals a lot of misunderstanding
091265 - that can be corrected to avoid mistakes that cost money to fix.  So
091266 - this is a powerful method to reduce costs. Technology helps accomplish
091267 - this "metric," but it is hard psychologically to continuously confront
091268 - mistakes and work with people toward alignment with requirements. see
091269 - discussion on 980405. ref SDS 19 1087  Therefore, someone must be
091270 - assigned to do this discovery, because no one else has enough time.
091271 - ref SDS 17 3479
091272 -
091273 -
091274 -  ..
091275 - Communication Metrics Has Been Used on Major Public Works
091276 -
091277 - Jason asked where Communication Metrics has been used?
091278 -
091279 - He advised that SFIA avoids new systems until they are proven by
091280 - others to be effective.  He related a business trip to Hong Kong or
091281 - Singapore where major problems occurred that were caused by using
091282 - unproven technology on a project.
091283 -
091284 - Communication Metrics has been used by...
091285 -
091286 -      •  DNRC, State of Montana. ref SDS 1 5931ref SDS 3 9482
091289 -
091290 -      •  Corps of Engineers. ref DRP 2 6172
091291 -
091292 -      •  Kwan Henmi used it on Moscone Phase III. DS 21 4080
091293 -
091294 - Communication Metrics does not require a big investment or a long lead
091295 - implementation cycle.  You can use it for a few months at minimal cost
091296 - to evaluate results, and discontinue support, it it does not seem
091297 - effective.
091298 -
091299 - Jason said that Corps of Engineers reports are not dispositive.  He
091300 - has had difficult experience relying on USACE recommendations.
091301 -
091302 -
091303 -  ..
091304 - SFIA Can Examine Communication Metrics on the Web
091305 -
091306 - We discussed Jason reviewing information on Communication Metrics via
091307 - the Internet and let me know if he feels it can help SFIA.
091308 -
091309 - He can get the sense of the system from this record, and the Welch web
091310 - site at...
091311 -
091312 -                   http://www.welchco.com
091313 -
091314 - Submitted ref DIT 1 0000 with link to this record.
091315 -
091316 -
091317 -
0914 -
0915 -