THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700

March 2, 1999                                                                        02 02 01 61 99030201



Mr. Jason Yuen
San Francisco Internationl Airport
P. O. Box 8097
San Francisco, CA  94128

Subject:  Communication Metrics

Dear Jason,

You can review Communication Metrics on the web at....

http://www.welchco.com

Our discussion yesterday indicates the methodology. Some background on prior use may expedite your review.

Initially follow links no more than two levels, and for a para or two in most cases, then go back to your starting point. "Intelligence" is complicated. We can capture and use it to improve management, but using it initially can seem confusing. Good luck.

Let me know if you want to follow up.

Sincerely,

THE WELCH COMPANY

Rod Welch