THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: March 9, 1998 10:02 AM Monday; Rod Welch

Purchased Web space to store SDS record as marketing support.

1...Summary/Objective
2...SDS Record Needs to be Installed on Web Site
3...Web URL Address
..................Called Pac Bell
4...Web Space Procurement Issues
5...Called JPS 800 711 5353
....Rates
....Access Telephone Lines
....Accounts
....Software
....Support
....Reliability
....Security
6...Ordered Service 100 MB from JPS
7...Dial-up number in San Francisco
8...Technical support
9...Linking Address for Web Pages
10...WS_FTPLE Software to Upload/Download to and from Web Site
11...Temperary Storage Downloaded Files


..............
Click here to comment!

CONTACTS 
0201 - JPS Net                            800 711 5353 fax or 800...
020101 - Mr. Mike Creed; Account Rep =8805 ext.
020102 - Sales Department =800 711 5353

SUBJECTS
Web, Acquisition, JPS
Terms, Conditions
Web Site

1005 -    ..
1006 - Summary/Objective
1007 -
100701 - Follow up ref SDS 9 1460, ref SDS 5 2185.
100702 - ..
100703 - Obtained prices, ref SDS 0 5289, and then purchased 100MB
100704 - capacity for 1 year from JPS, cost $434. ref SDS 0 6819
100705 -
100706 - Downloaded FTP software to support file transfers of the data base.
100707 - ref SDS 0 4489
100708 -
100709 - Established domain name:
100710 -
100711 -                          welchco.com
100712 -
100713 -     ...developed ideas to shorten name, including avoiding www in
100714 -     address string. ref SDS 0 3241
100715 -
100716 -     [On 980402 set up email accounts. ref SDS 14 2163]
100717 -
100718 -     [On 980402 received invoice charging $50 per year for two years to
100719 -     register the domain name. ref SDS 15 1887]
100720 -
100721 -
100722 -
1008 -
1009 -
1010 - Planning
1011 -
101101 -  ..
101102 - SDS Record Needs to be Installed on Web Site
101103 -
101104 - Now that we have tools to select and assemble SDS records by subject
101105 - by date, the next step is to put them on the Web to see if a practical
101106 - way can be found for the Internet to deliver business intelliegece
101107 - created by Communication Metrics, per discussion with Tom, ref SDS 8
101108 - 4006 and planning on 971105. ref SDS 2 1459
101109 -
101110 - We can deliver intelligence by chronology using the SDS directory
101111 - structure on the web, and specific records can be linked through
101112 - email, which then provide access to related chronologies through
101113 - links in the SDS records.
101114 -
101115 -     [On 980625 reliability of ISP for FTP is a problem. ref SDS 17
101116-     0000]
101117 -
101118 -     [On 980720 reliability of ISP improved. ref SDS 19 0000]
101119 -
101120 -
101121 -  ..
101122 - Web URL Address
101123 -
101124 - Follow up ref SDS 10 1554, ref SDS 5 2990.
101125 -
101126 - Application of Web for SDS data base is at ref SDS 5 2990.
101127 -
101128 - We got some pricing previously on 971114 that seemed expensive.
101129 - ref SDS 5 2590.  Bill suggested JPS which seems less expensive.
101130 -
101131 - See below for more on JPS. ref SDS 0 5633
101132 -
101133 - Investigate:
101134 -
101135 -                JPS    www.jps.net     800 711 5353
101136 -                AOL                    703 448 8700
101137 -                AT&T                   800 967 63638   # disconnected
101138 -                Earthlink              800 395 8425
101139 -
101140 - Talked to Mark at Earthlink
101141 -
101142 -    Explained objective to deliver "intelligence" on the Internet, per
101143 -    above planning. ref SDS 0 2112
101144 -
101145 -    Mark said Earthlink can do this.
101146 -
101147 -    100 MB is $289 per month + $379 to setup
101148 -
101149 -    400 MB is $450 per month
101150 -
101151 -       Register domain name for MS FrontPage extensions
101152 -       Setup hit reporting
101153 -       Provide HTML editor
101154 -       Setup star email addressing
101155 -
101156 -
101157 -                Netcom                 800 353 6600
101158 -                Pacific Bell           800 708 4638
101159 -
101160 -
101161 -                   ..
101162 -                  Called Pac Bell
101163 -
101164 -                  $2.95 for 3MB + $1 per MB per month. or about
101165 -                  $1,200 per year for 100MB
101166 -
101167 -                  This is much higher than JPS
101168 -
101169 -
101170 -  ..
101171 - Web Space Procurement Issues
101172 -
101173 - Follow up ref SDS 10 3137.
101174 -
101175 - Called JPS                     800 711 5353
101176 -
101177 -    Talked to Mike
101178 -
101179 -        Explained goal to use Internet to deliver "anytime, anywhere
101180 -        intelligence" for improving daily management, per planning
101181 -        above. ref SDS 0 2112
101182 -
101183 -        Reviewed need for access to directories, so that customers can
101184 -        tap into their records anywhere along the chronology.
101185 -
101186 -        Mike said JPS can do this.
101187 -
101188 -        He said the cost will be...
101189 -
101190 -        $299 for 50 + $10 for each 5MB
101191 -
101192 -        It is not a binding contract for a year.  It is prorated.
101193 -
101194 -
101195 -
101196 -     ..
101197 -    Rates
101198 -
101199 -    Follow up ref SDS 10 1716.
101200 -
101201 -    Is there a setup fee for accounts?  Most ISPs charge a
101202 -    one-time fee of approximately $25.
101203 -
101204 -    Mike says JPS has a one-time $35 setup charge.
101205 -
101206 -        [On 980402 received invoice charging $50 per year for two years
101207 -        to register the domain name. ref SDS 15 1887]
101208 -
101209 -    How many hours per week or month are included in a flat rate
101210 -    account?  If you don't spend a lot of time on-line, metered account
101211 -    might be an alternative.
101212 -
101213 -    Unlimited time.
101214 -
101215 -    Are there extra charges for usage during peak hours?
101216 -
101217 -    No.
101218 -
101219 -    Are trial accounts available?  If so, try out the service first to
101220 -    see if it meets your needs.
101221 -
101222 -    10 day period money back guarentee.
101223 -
101224 -        After 10 days actual is prorated.
101225 -
101226 -
101227 -     ..
101228 -    Access Telephone Lines
101229 -
101230 -    Follow up ref SDS 10 1633.
101231 -
101232 -    Are there local dial-up access numbers in your local calling
101233 -    zone? Remember the same area code doesn't necessarily mean it's a
101234 -    local call.
101235 -
101236 -    Are there local dial-up numbers for other locations you will make
101237 -    calls from?
101238 -
101239 -        Yes
101240 -
101241 -    Do the dial-up numbers support your modem speed?
101242 -
101243 -        Yes
101244 -
101245 -    How busy are your local dial-up numbers?  Try calling during peak
101246 -    usage to check.  Ask if the ISP will stop signing new accounts if
101247 -    the lines become too busy until they add new modem lines.
101248 -
101249 -
101250 -     ..
101251 -    Accounts
101252 -
101253 -    Follow up ref SDS 10 1800.
101254 -
101255 -    Does the ISP provide SLIP/PPP accounts?  PPP is the most
101256 -    common dial-up account.
101257 -
101258 -    Mike said we will get a PPP account
101259 -
101260 -    Will we be able to choose your account login or will it be
101261 -    assigned?
101262 -
101263 -    Mike said we can choose the login.  See below. ref SDS 0 3968
101264 -
101265 -    Does the ISP provide domain name service? This is important if you
101266 -    would like to register a specific name, such as a business, for
101267 -    your computer usage.
101268 -
101269 -    Mike said that JPS provides domain service.
101270 -
101271 -         We used Welchco.com, per ref SDS 0 6819.
101272 -
101273 -        [On 980402 received invoice charging $50 per year for two years
101274 -        to register the domain name. ref SDS 15 1887]
101275 -
101276 -
101277 -     ..
101278 -    Software
101279 -
101280 -    Follow up ref SDS 10 1900.
101281 -
101282 -    Does the ISP provide software for connecting?  Does it cost
101283 -    extra? Will the ISP guide through installing the software if you
101284 -    have difficulties?
101285 -
101286 -    We download the software.  This was done later this evening. ref
101287 -    SDS 0 2655
101288 -
101289 -
101290 -     ..
101291 -    Support
101292 -
101293 -    Follow up ref SDS 10 2496.
101294 -
101295 -    What are the ISP's technical support hours?
101296 -
101297 -    24 hours
101298 -
101299 -        [On 980310 received letter from JPS confirming technical
101300 -        support scope. ref SDS 12 2079]
101301 -
101302 -    Are they open weekends and evenings?
101303 -
101304 -    Yes
101305 -
101306 -    Is support available also through email?
101307 -
101308 -    yes
101309 -
101310 -    What is their average response time?
101311 -
101312 -        Mike said response time is good, but the few times I have
101313 -        called over the ensuing days, it takes about 10 minutes or so
101314 -        to get someone.
101315 -
101316 -
101317 -     ..
101318 -    Reliability
101319 -
101320 -    Follow up ref SDS 10 2241.
101321 -
101322 -    Is there a backup to guarentee service?  Does the ISP go down
101323 -    often?  How long does it take to fix?
101324 -
101325 -        I understood Mike to indicate that JPS has backups to ensure
101326 -        good reliablity.  Down times are rare and usually are fixed
101327 -        quickly.
101328 -
101329 -        I explained our goal to use the web site for daily management
101330 -        support, per planning on 971021, ref SDS 1 3636, so it is
101331 -        critical to be able to upload often and that managers have
101332 -        reliable access to the record.
101333 -
101334 -    Does the ISP have a decently fast Internet connection?  When
101335 -    asking, keep in mind that T3 connections are best, T1 is good and
101336 -    the most common.
101337 -
101338 -    They have a partial T3 and a D3, multiple T1.
101339 -
101340 -        [On 980625 encountered failures FTP to server. ref SDS 17 0000]
101341 -
101342 -        [On 980713 JPS unable to correct FTP failures. ref SDS 18 0000]
101343 -
101344 -        [On 980720 reliability of ISP improved. ref SDS 19 0000]
101345 -
101346 -        [On 990206 failure of system. ref SDS 20 0000]
101347 -
101348 -
101349 -     ..
101350 -    Security
101351 -
101352 -    Follow up ref SDS 10 2212.
101353 -
101354 -    Does the ISP offer secure service for on-line transactions
101355 -    such as Netscape's Commerce Server?  Will the ISP give your name
101356 -    out to any mailing lists or commercial agencies?
101357 -
101358 -    Yes and no.
101359 -
101360 -
101361 -
1014 -

SUBJECTS
Vendor, JPS
Domain, Login, Welchco.com
Capacity, Cost

1406 -
140601 -  ..
140602 - Ordered Service 100 MB from JPS
140603 -
140604 - Decided to order the service and start with 100 MB, based on terms and
140605 - conditions explained by Mike above. ref SDS 0 5633
140606 -
140607 - Hopefully when we start the initial data base will only take about 70
140608 - MB, so there will be 30MB or so to grow.
140609 -
140610 - Our domain name:
140611 -
140612 -                         Welchco.com
140613 -     ..
140614 -     ... our account loggin "username" is...
140615 -
140616 -                         welchco
140617 -
140618 -         [On 980310 received instructions on this. ref SDS 12 2400]
140619 -     ..
140620 -     ... our password:   POIMS
140621 -
140622 -         [On 980313 password was changed. ref SDS 13 1444]
140623 -
140624 -         [On 980402 configured email accounts. ref SDS 14 2163]
140625 -
140626 - Initially, Mike said we get 50M for $299 and that each 5M costs $10
140627 - which is $2 per MB.
140628 -
140629 - Therefore, another 50M costs $100.
140630 -
140631 - I ordered 100MB to start at a cost of...
140632 -
140633 -      Initial 50M ...................................$299
140634 -      Additional 50M @ $2............................$100
140635 -      Set up costs...................................  35
140636 -                                                    -------
140637 -                                                     $434
140638 -
140639 -      [On 990222 received invoice for annual renewal. ref SDS 22 0000]
140640 -
140641 - We get a full money back if we change our mind within 10 days.  If we
140642 - cancel service within 1 year, the fee is prorated.
140643 -
140644 - JPS uses Internet Explorer as the interface for uploading data to the
140645 - server.
140646 -
140647 - Since we have IE 4.0, they do not have to send us any software.
140648 -
140649 - Mike said we should, however, downloaded ws_ftp, per below. ref SDS 0
140650 - 4489
140651 -
140652 -      Actually, I may have misunderstood Mike.  It seems to turn out
140653 -      that ws_ftp is the program for accomplishing file transfers.  I
140654 -      am not sure what the role of Internet Explorer, since Netscape
140655 -      seems to work as well.
140656 -
140657 - ..
140658 - Mike will send an email summarizing our order and providing
140659 - information required to begin using the service.
140660 -
140661 -     [On 980310 called on status of email. ref SDS 11 3866; and
140662 -     received it later at ref SDS 12 4713]
140663 -
140664 - ..
140665 - Mike plans to submit our domain name for registration today.
140666 -
140667 - He expects we can begin uploading to the server within 2 or 3 days.
140668 -
140669 -     [On 980313 difficulties were reported by JPS on its record for
140670 -     domain name registration, ref SDS 13 4541]
140671 -
140672 -     [On 980313 JPS seems to have re-submitted welchco.com for domain
140673 -     name registration. ref SDS 13 3356]
140674 -
140675 - Mike said to submit any questions about the service to him, as our
140676 - account representative.
140677 -
140678 -     [On 990208 Mike advised JPS has changed their procedures and so
140679 -     customer questions are handled by another group. ref SDS 21 4407]
140680 -
140681 -
140682 -
1407 -

SUBJECTS
Dial Up Telephone Number

1604 -
160401 -  ..
160402 - Dial-up number in San Francisco
160403 -
160404 - The local number for dialing access to the JPS Web server, in San
160405 - Francisco is:
160406 -
160407 -                       415 376 0023
160408 -
160409 -
160410 -  ..
160411 - Technical support
160412 -
160413 - The number for technical support is:
160414 -
160415 -                       415 376 0121
160416 -
160417 -
160418 -
160419 -
1605 -

SUBJECTS
Web Page Linking
SDS Linking System

1805 -
180501 -  ..
180502 - Linking Address for Web Pages
180503 -
180504 - Based on the foregoing, ref SDS 0 6819, I guess we send stuff to:
180505 -
180506 -       http://www.welchco.com/sd/08/00101/02/97/08/11/051711.htm #5900
180507 - ..
180508 - Can we eliminate "www." See discussion next day. ref SDS 11 2841
180509 -
180510 -       http://cm.com/sd/08/00101/02/97/08/11/051711.htm #5900
180511 -
180512 -   ...alternate without sd 08 00101 02
180513 -
180514 -           We could avoid the initial id structure, but it may be
180515 -           needed someday if we put other SDS data types on the net to
180516 -           enable customers to do the reports that Morris talked about
180517 -           over the weekend. ref SDS 9 0678
180518 -
180519 -         http://www.welchco.com/97/08/11/051711.htm #5900
180520 -
180521 -   ...currently we are using for SDS:
180522 -
180523 -         file:///e:/sd/08/00101/02/97/08/11/051711.htm #5900
180524 -
180525 -
180526 -   ...for documents we could use:
180527 -
180528 -         http://www.welchco.com/02/14/01/60/98/03/0401 #4005"
180529 -
180530 -         file:///f:/02/14/01/60/98/03/0401 #4005"
180531 -
180532 - ..
180533 - To reduce the length of the ID string, we could go with...
180534 -
180535 -                  cm.com
180536 -                  bi.com   or it.com
180537 -                  wc.com
180538 -                  we.com
180539 -                  wm.com   welch management method
180540 -
180541 -     [On 980310 decided to stay with welchco.com. ref SDS 11 2606]
180542 -
180543 -
180544 -
180545 -
1806 -

SUBJECTS
Internet Explorer
Tools Upload to Web Site
WS_FTPLE, Tucows
Web Site, Welchco.com
Ws_ftp Software

2408 -
240801 -  ..
240802 - WS_FTPLE Software to Upload/Download to and from Web Site
240803 -
240804 - To get FTP client information software for uploading and downloading,
240805 - Mike suggested we log onto...
240806 -
240807 -                   http://www.tucows.com
240808 -
240809 -     Select:  United States
240810 -
240811 -              California
240812 -
240813 -     Select Internet Tools from list along left side of the screen.
240814 -
240815 -         We need tools for "W95/W98"
240816 -
240817 -     Select under the section for "Network Tools" the 4th item...
240818 -
240819 -                      FTP Applications
240820 -
240821 -           This opens a web page.  Scroll to the bottom ...
240822 -
240823 -    ...and download the second item from the bottom:
240824 -
240825 -                         ws-ftp le
240826 -
240827 -     [Instructions for using ws_ftp.exe are at ref SDS 12 2478.]
240828 -
240829 -
240830 -
240831 -
2409 -
2410 - 1128 downloaded wsftp
2411 -
241101 - We are getting an error message when we ask for wsftp.
241102 -
241103 -
241104 -
2412 -
2413 -
2414 - 1609 called JPS
2415 -
241501 - Talked to PJ
241502 -
241503 - He explained how to find the address of the file we need.
241504 - ..
241505 - Downloaded it.
241506 -
241507 - It is a zip file.
241508 -
241509 - I unzipped it into c: 09.
241510 -
241511 - Will install on CPU08 in...
241512 -
241513 -                    h: 00 40
241514 -
241515 -        [On 980421 installed the full program that cost $40, and so
241516 -        this program was removed from CPU08. ref SDS 16 8848]
241517 -
241518 -     Installation decided to put the thing in:
241519 -
241520 -                    h: 00 40 ws_ftp
241521 -
241522 -         ...put the installation files in:
241523 -
241524 -                    h: 00 40 install
241525 -
241526 -     ...it asks if this is the "preferred local destination directory
241527 -     for file transfers."
241528 -
241529 -         There is no explanation of what this means.
241530 -
241531 -         Our files are on e: that will be transferred to the Web
241532 -         server.
241533 -
241534 -         Does this relate to upgrading the ws_ftp program, or to
241535 -         something more generic for the jps folks.
241536 -
241537 -     [Instructions for using ws_ftp.exe are at ref SDS 12 2478.]
241538 -
241539 -
241540 -
2416 -

SUBJECTS
Ws_ftp where to put temporary files
Temp Files Directory

2705 - 2055 called JPS Help        415 376 0121
2706 -   ..
270601 - Talked to George
270602 -
270603 -
270604 -  ..
270605 - Temperary Storage Downloaded Files
270606 -
270607 - He said this directory is for storing stuff temporarily we download
270608 - from the JPS server, if and when we do download stuff.  The ws_ftp
270609 - program wants to know where put the stuff temporarily until we figure
270610 - out what to do with it.
270611 -
270612 - Think I will try c: 09
270613 -
270614 - That is a temporary directory and is easy to work with.
270615 -
270616 -
270617 -
270618 -
Distribution. . . . See "CONTACTS"