CONTACTS 
0201 - JPS Net                            800 711 5353 fax or 800...
020101 - Mr. Mike Creed; Account Rep =8805 ext.
020102 - Sales Department =800 711 5353
0202 - Network Solutions, Inc.            703 742 4777 fax or 800...
020201 - Mr. David M. Graves; Director; Business Affairs       =Telephone/fax

SUBJECTS
Web, Acquisition, JPS
Terms, Conditions
Web Site, Domain Name
Server - Barberra

1106 -    ..
1107 - Summary/Objective
1108 -
110801 - Follow up ref SDS 2 4953, ref SDS 1 1460.
110802 -
110803 - Received an invoice for Domain name registration and detailed terms
110804 - which have not been previously disclosed.  We will pay the invoice,
110805 - since JPS Website indicates these charges are okay.
110806 -
110807 - Submitted ref DIT 1 5210 advising Mike about giving customers notice
110808 - of Domain name registration fees. ref SDS 0 0464 and ref SDS 0 1352,
110809 -
110810 - I also mention the record of JPS service to assist JPS in making
110811 - continued improvements. ref SDS 0 2529
110812 -
110813 -     [Mike responded on 980403. ref SDS 7 0873]
110814 -
110815 -
110816 -
110817 -
110818 -  ..
1109 -
1110 -
1111 - Progress
1112 -
111201 -  ..
111202 - Billed $100 for 2 Year Registration Internet Domain Name
111203 -
111204 - Received ref DRT 1 1816 dated 980324 from Network Solutions.
111205 -
111206 - It is an invoice covering 2 years of Internet domain name
111207 - registration, in the amount of $100 at the rate of $50 per year.
111208 -
111209 - Received ref DRT 2 4276 which is an undated form letter from Dave
111210 - Graves, Director, Business Affairs.
111211 -
111212 - This letter transmits the Network Solutions invoice, ref DRT 1 1816,
111213 - and it has on the back side of the document the Agreement.  I gave it
111214 - the same date as the invoice.
111215 -
111216 -
111217 -
111218 -  ..
111219 - Domain Name Agreement Terms Require Disclosure by JPS
111220 -
111221 - I am surprised by the Agreement.  None of the terms and conditions
111222 - were disclosed by JPS in our disucssions on 980309.  There is a lot of
111223 - very fine print that is difficult to read.  Dave says in his letter we
111224 - should read it "carefully." ref DRT 2 4489
111225 -
111226 -
111227 -
111228 -  ..
111229 - I was suprised by the invoice for Domain Name Registration
111230 -
111231 - The record of the discussion with Mike on 980309 when he explained
111232 - terms and conditions for getting a Web site, does not show any
111233 - explanation or disclosure that we would be charged this fee, nor that
111234 - it is recurring. ref SDS 2 5808
111235 -
111236 - This evening I checked JPS Web page.
111237 -
111238 - The JPS pricing page shows a star for setup and at the bottom of the
111239 - cost table there is very fine print that says the JPS pricing does not
111240 - include a $50 per year Internic registration fee.  The same footnote
111241 - discloses JPS charges a one time $35 setup, but that is also shown in
111242 - large print in the table of costs.  The $35 setup fee was disclosed by
111243 - Mike when I asked him about costs, ref SDS 2 5808, but there was no
111244 - disclosure of a $50 domain name registration fee, nor that customers
111245 - were required to register for 2 years, as shown in the Network
111246 - Solutions invoice.  Discussion with JPS about domain name registration
111247 - did not disclose that additional costs were to be charged. ref SDS 2
111248 - 6164
111249 - ..
111250 - Sent ref DIT 1 0000 to Mike about our not being notified of
111251 - these costs.
111252 -
111253 -     [On 980403 Mike sent a letter apoligizing for the lack of notice.
111254 -     ref SDS 7 0873
111255 -
111256 -
111257 -  ..
111258 - Domain Name Registration Authorized Contacts
111259 -
111260 - Dave's letter says that on the back of the invoice there is contact
111261 - information which Network Solutions will rely on. ref DRT 2 5984
111262 -
111263 - The contact information on the back of the invoice shows that...
111264 -
111265 -      JPS is the Technical contact. ref DRT 1 2713
111266 -
111267 -       ..
111268 -      Web Site Servers
111269 -
111270 -      JPS servers for our account are:
111271 -
111272 -                    NS1.JPS.NET
111273 -                    NS1.PBl.NET
111274 -
111275 -          ...per ref DRT 1 2478.
111276 -
111277 -      We were told on 980316 that our records are stored on the JPS
111278 -      server "Barberra." ref SDS 4 2211
111279 -
111280 -
111281 -  ..
111282 - Domain Name Registered on 980313
111283 -
111284 - The invoice shows registration occurred on 980313, ref DRT 1 2478,
111285 - which reflects the delay that occurred in setting up the account shown
111286 - in the record on 980313. ref SDS 3 1444 and ref SDS 3 3356.
111287 -
111288 -
111289 -
111290 -
111291 -
1113 -

SUBJECTS
Server Hub is Down
Connecting to Server Failed
Cannot Delete Files
Access Failed from Email Link
Access Failed to SD
Link Access Failed Netscape, IE
Access Failed to SD
Technical Support

1911 -
191101 -  ..
191102 - Notified JPS of Service Record to Support Improvements
191103 -
191104 - In my letter to Mike, ref DIT 1 6343, I referred him to our work on
191105 - 980316 that was increased because JPS did not give notice that the
191106 - server was down. ref SDS 4 1437 and ref SDS 4 2126.
191107 -
191108 - I cited work with Microsoft on 980318 to show that JPS practices are
191109 - above industry standards for successful companies. ref SDS 5 4292
191110 -
191111 -    [On 980403 Mike responded to issue of failed notice set out above,
191112 -    but did not indicate awareness of the record on JPS service that
191113 -    was submitted for evaluation of improvements. ref SDS 7 1016
191114 -
191115 -
191116 -
191117 -
191118 -
191119 -
191120 -
191121 -
191122 -
191123 -
191124 -
191125 -
191126 -
191127 -
191128 -