CONTACTS 
0201 - JPS Net                              800 711 5353 fax or 800...
020101 - Mr. Mike Creed; Account Rep  =8805 ext.
020102 - Sales Department

SUBJECTS
Recovery for Failure to Perform
Cannot Transfer to Server

0604 -    ..
0605 - Summary/Objective
0606 -
060601 - Follow up ref SDS 15 0000, ref SDS 14 0000.
060602 -
060603 - Mike forwarded our letter to Customer Service.  Talked to Danniel in
060604 - Customer Service and he indicated that Kevin would review our letter
060605 - and call about the issues and objectives for renewing our service
060606 - agreement.
060607 -
060608 -     [On 990211 called JPS. ref SDS 17 3384]
060609 -
060610 -     [On 990312 JPS gave 2 months credit. ref SDS 18]
060611 -
060612 -  ..
0607 -
0608 -
0609 - Discussion
0610 -
061001 - Talked to Mike.
061002 -
061003 - He received my letter ref DIP 1 0000 this morning, which asked JPS to
061004 - advise of terms to extend the agreement for another year and to
061005 - explain plans for resolving past problems and avoiding future
061006 - occurrance.
061007 -
061008 - Mike advised he has a new job, and so he sent my letter to Customer
061009 - Service, and said this group is responsible for extending our
061010 - agreement.
061011 -
061012 - To contact Customer Service, Mike said to call back and select
061013 - "Billing" which is option 4.
061014 -
061015 - Mike said that JPS has new online web sites at...
061016 -
061017 -                          customers@jps.net
061018 -
061019 -     ...and at...
061020 -
061021 -                          feedback@jps.net
061022 -
061023 -
061024 -
061025 -
0611 -
0612 -
0613 - 1103 called back
0614 -
061401 - Selected Billing, per discussion with Mike.
061402 -
061403 - Talked to Danniel
061404 -
061405 - He said he does not have access to our letter.  He asked me to explain
061406 - the letter.
061407 -
061408 - I suggested that Danniel contact his boss, or Mike to get the letter
061409 - and review it for response.
061410 -
061411 - Danniel asked me to hold on.
061412 -
061413 - After about 20 minutes he came back online.
061414 -
061415 - He advised of having talked to Mike Creed, and that Mike suggested
061416 - that Danniel's supervisor review the letter, ref DIP 1 0000, and talk
061417 - to me about the issues involved.
061418 -
061419 - So far, however, they have not found the letter which Mike forwarded.
061420 -
061421 - I offered to submit the letter directly to Danniel or to his
061422 - supervisor.
061423 -
061424 - Danniel took my name and number.  He said that his supervisor, Kevin,
061425 - will call us later today on this matter.
061426 -
061427 -    [On 990211 called JPS to follow up. ref SDS 17 3384]
061428 -
061429 -
061430 -  ..
0615 -
0616 -
0617 - 1325 transfer error again
0618 -
061801 - While uploading a letter to Exabyte, ref SDS 16 0792, we got the same
061802 - error that occurred on Saturday, 990206...
061803 -
061804 -                    Error occurred during transfer
061805 -
061806 -    ... ref SDS 14 4252
061807 -
061808 - Today, we are not getting a log file showing the file was transferred,
061809 - when it actually was not, as occurred on 990206.
061810 -
061811 -
0619 -
0620 -
0621 - 1536 transfer problem solved
0622 -
062201 - Finally was successful in logging onto the system and uploading
062202 - files.
062203 -
062204 -
062205 -
062206 -
062207 -
0623 -