CONTACTS 
0201 - Microsoft Corporation
020101 - Mr. Brandon Robinson, MCSA MCP MCSE
020102 - Windows Enterprise Support =469 775 6165
020103 - BrandonR@microsoft.com
020104 - Windows 2000 Support  =800 936 4900
020105 - Applications and Performance
0202 - Microsoft Corporation
020201 - Mr. Mark Mueller; Manager  =469 775 6949
020202 - MarkMu@microsoft.com
020203 - Windows 2000 Support  =800 936 4900
020204 - Applications and Performance
0203 - Intel Corporation                    408 765 8080
020301 - Mr. Morris E. Jones; Business Unit Manager =408 545 9521
020302 - morris.jones@intel.com
020303 - Cable Network Operation

SUBJECTS
SRX020519601479 Microsoft Called and Got Incident Number to Investiga
DOS Memory Get 750K Instead of 634K
DOS Technical Support
DOS Memory Program for More than 640K
Memory Above 640K Submit SDS Program for Review by Brandon
DOS Memory Above 640K
640K Memory Limit for DOS Need Solution
Submitted E Exe to Brandon at Microsoft
Letter to Brandon Asking About Progress on Investigating Increasing R
Communication Major Problem at Microsoft, Mark Mueller

1512 -    ..
1513 - Summary/Objective
1514 -
151401 - Follow up ref SDS 28 0000, ref SDS 26 0000.
151402 -
151403 -                       SRX020519601479
151404 -
151405 - Called Mark this morning, because Brandon's letter yesterday says he
151406 - works on Sat - Tuesday, so he is off today. ref DRP 4 00W4
151407 - ..
151408 - Explained that I am following up Brandon's letters...
151409 -
151410 -       Propose re-write SDS.................. 020610, ref DRP 3 0001
151411 -       Propose closing problem............... 020611, ref DRP 4 0001
151412 - ..
151413 - Mark said that Brandon's voice mail message and his email saying
151414 - he works Sat - Tuesday are incorrect.  Brandon's shift has been
151415 - changed. He now works on Wednesday's and his shift starts in about an
151416 - hour.
151417 - ..
151418 - Commended Brandon's work, and said that Brenda was, also, very
151419 - helpful on 020606. ref SDS 26 RZ5N
151420 -
151421 - Mark advised that he has not yet received the copy of the letter to
151422 - sent to Brandon yesterday that responds to Brandon's letters, and
151423 - explains the case is not closed, ref DIP 4 0001, with questions
151424 - developed from analysis yesterday on 020611. ref SDS 28 0001
151425 - ..
151426 - Mark noted that communication is a big problem.  He regularly
151427 - reminds staff in team meetings about the importance of being clear,
151428 - concise and complete to ensure understanding and timely follow up.
151429 -
151430 -      [On 020614 example of problems caused by email. ref SDS 30 0001
151431 -
151432 -      [On 020718 discussion on improving DOS to solve problem with SDS.
151433 -      ref SDS 31 SZ9F
151434 -
151435 - We reviewed briefly this morning the common challenge of information
151436 - overload that hampers productivity and earnings because communiation
151437 - has become the biggest risk in enterprise, as explained in the NWO
151438 - paper, ref OF 3 4077, and in POIMS. ref OF 1 R69H  This was discussed
151439 - with Intel on 950927. ref SDS 5 5002
151440 - ..
151441 - Solving information overload that makes communication so
151442 - problematic, as Mark notes this morning, is loosely described by some
151443 - people as "Knowledge Management," althouth that term has become mostly
151444 - a marketing buz word because engineers have had difficulty creating
151445 - technology that improves conventional methods using meetings, calls,
151446 - wordprocessing, email, spreadsheets and Powerpoint, as explained in
151447 - POIMS. ref OF 1 O87L  For example, a few days ago on 020608 the
151448 - Director of KM efforts at IBM says KM has substantially failed.
151449 - ref SDS 27 ZN6I
151450 - ..
151451 - However, the SDS program is an actual solution that can be used
151452 - 24 7 to convert information from calls, meetings, email and everything
151453 - else, into useful knowledge, as indicated by this record, and further
151454 - explained in POIMS. ref OF 1 1102
151455 - ..
151456 - We reviewed the need for expanding DOS memory above 640K under
151457 - w2k and related systems, to enable SDS to keep running for another 5
151458 - years or so, as shown in the letter to Brandon, ref DIP 4 TB6N, citing
151459 - the original call to Microsoft on 020519. ref SDS 22 LQ4M
151460 - ..
151461 - Mark asked me to send the letter directly to him, and he will
151462 - investigate to find a way to inquire about how to accomplish this
151463 - objective.  He said their group does not do a lot of support for DOS,
151464 - but he will try to move the ball forward, and has some ideas in mind
151465 - on who at Microsoft may be able to contribute.
151466 -
151467 - Submitted email linked to this record and to the letter to Brandon
151468 - yesterday; sent copy to Brandon and to Brenda.
151469 -
151470 -
151471 -  ..
1515 -
1516 -
1517 - 1043
1518 -
151801 - Called Brandon.  Had a very constructive discussion.
151802 -
151803 - Brandon received the letter this morning to Mark, linked to this
151804 - record and to the letter to Brandon, ref DRP 4 0001, submitted
151805 - yesterday. ref SDS 28 SF6I
151806 -
151807 - Brandon has talked to Mark, and he tried to call me but got a message
151808 - that our Nextel connection had a problem of some kind.  Since we use
151809 - Pac Bell, not Nextel, we reviewed the number Brandon has listed for
151810 - Welch and found there is an error.  Brandon corrected the phone number
151811 - to show 415 781 5700, as shown in Welch correspondence and in SDS
151812 - records.
151813 - ..
151814 - Brandon feels there is a big challenge finding additional space
151815 - for SDS records to use between memory 640K and 1000K, as requested for
151816 - this problem reported on 020519, ref SDS 22 LQ4M, because Microsoft is
151817 - forced to allocate memory according to Intel architecture.  I am not
151818 - sure I followed all of Brandon's analysis, but it sounded like the
151819 - following...
151820 -
151821 -    1.  SDS (e.exe, Medit) has to use various hardware resources for
151822 -        keyboard, hard disk, floppy disk and video.  These resources
151823 -        are assigned or mapped in the memory space between 640K and
151824 -        1000K.
151825 -
151826 -    2.  Brandon seemed to indicate that these hardware assignments
151827 -        consume most of the memory between 640K and 1000K.
151828 -        ..
151829 -        So, a question is how to identify what portion of this
151830 -        memory is actually being used and how to allocate the remainder
151831 -        to SDS records?
151832 - ..
151833 - Brandon posed the idea of using extended or expanded memory, as
151834 - an interim solution, which Morris has considered previously, reported
151835 - on 930814. ref SDS 3 OX3L
151836 - ..
151837 - Brandon is willing to discuss this with Morris.
151838 -
151839 - He is preparing an email to respond to the letter sent yesterday, and
151840 - wants Mark to review the draft prior to submission, which he expects
151841 - will occur later today.  Brandon will send a copy of the letter to
151842 - Morris, and include an offer to have a telecon with Morris to explore
151843 - ideas and how Morris can get information he may need from Microsoft to
151844 - facilitate the solution Brandon has in mind.
151845 - ..
151846 - Morris' business email address is shown above at line 0203.
151847 -
151848 -           Home email:  mojoteri@attbi.com
151849 -
151850 -           Phone:  408 867 0233
151851 -
151852 - As an experiment, it would help for Brandon's response to use links in
151853 - the record to show alignment between his letter later today, and
151854 - specific expressions in Welch correspondence on this problem. These
151855 - links can be copied for use in Brandon's letter by copying the double
151856 - dots that appear near paragraphs in SDS work product.
151857 -
151858 -
151859 -
151860 -  ..
1519 -
1520 -
1521 - 1128
1522 -   ..
152201 - Submitted email to Brandon linked to this record that confirms
152202 - understandings on Brandon's action plan for follow up, ref SDS 0 IM9J,
152203 - with copy to Mark and to Morris.
152204 -
152205 -    [On 020613 called to follow up. ref SDS 29 0001
152206 -
152207 -
152208 -
152209 -
152210 -
152211 -
152212 -
152213 -
152214 -
1523 -