Microsoft Corporation
16011 NE 36th Way
Box 97017
Redmond, WA 98073 9717


Date: Mon, 10 Jun 2002 16:59:39 -0500


Mr. Rod Welch
rowelch@attglobal.net
The Welch Company
440 Davis Court #1602
San Francisco, CA 94111 2496
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Subject:   Email for Case SRX020519601479


....... The following is an email for an incident from Microsoft Corp.
....... So that your reply is added to the case, please forward your
....... response to email address COMPMAIL@MICROSOFT.COM
....... and place your text after the keyword MESSAGE: below.
....... Please delete all other text above & below the keywords
....... CASE_ID_NUM: SRnnn & MESSAGE: .
....... Thank you.
..
CASE_ID_NUM: SRX020519601479

MESSAGE:


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Rod,

I received your voice mail this weekend, however I did not get a chance to call you back.
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I took a system and installed only Dos 6.22 on it, and am only able to come up with about 618k of base memory.
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I have included a screen dump of the information. The memory sizes are very close to what is available in Windows 2000 DOS VM
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From everything we have looked in and discussed, your application used to handle memory up to the 1 meg limit. This application was written in Assembler, and dates back toward the 80286 instruction set.
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In today's configuration, this is very limited and is not a recommended way of coding due to the limitations of the x86 instructions running in a real based mode.
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It is recommended at this time to either update your application to run in the new operating systems, or to install a system seperately to specifically run the application in question

If you have any questions, please feel free to contact me.

Best regards,

Windows 2000 Server Performance Team



Brandon Robinson, MCSA MCP MCSE
Microsoft Professional Support


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Post Script

My working hours are 10:00 AM - 9:00 PM CST (Sat and Sun). 7:00 AM - 6:00 PM CST (Mon and Tue).
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I can be reached for assistance through the following channels: Direct phone: (469)775-6165 or Email: BrandonR@microsoft.com rk%20Mueller

Alternate contact if I am not available: Brenda Cannon Direct Phone: (469)775-6230 or Email: BrendaCa@microsoft.com
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Or you can contact my manager: Mark Mueller Direct phone: (469)775-6949 or Email: MarkMu@microsoft.com

Delighting our customers is our top priority. We welcome your comments and suggestions about how we can improve the support we provide to you. Please email us at
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managers@microsoft.com?subject=Enterprise_Platforms_Case_Feedback&body=Mark%20Mu

Please include your name, SRX number and phone number.
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Thank you.

For Books:

http://www.microsoft.com/mspress/books/go/ITSupport/ For Training and Certification:
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http://www.microsoft.com/traincert/go/center/

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For information about the Microsoft strategic Technology Protection Program and to order your FREE Security Tool Kit, please visit

http://www.microsoft.com/security
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