440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700

June 11, 2002

02 05 04 61 02061101

Mr. Brandon Robinson, MCSA MCP MCSE
Windows Enterprise Support
Windows 2000 Support
Applications and Performance
Microsoft Corporation
16011 NE 36th Way
Box 97017
Redmond, WA 98073 9717
Subject:   Questions increasing RAM above 640K
Problem SRX020519601479

Dear Brandon,

Thanks very much for your letter yesterday reporting progress with investigation to improve memory for SDS above 640K. Your letter today indicating the problem is ready to be closed is not supported by the record, although I believe you have done an excellent job so far investigating to clarify the scope of the problem.
Your recommendation to re-write SDS to run under the new operating system is a good long-term solution that we plan to accomplish over the next 5 - 10 years. IBM's failure to convert LN to support Knowledge Mangement reported on November 30, 2000, indicates this is a major undertaking, Since IBM invested several billion dollars on a similar effort, you can see it is a big job that is beyond the scope of the current problem.
We contacted Microsoft and talked to you on May 19 about how to accoplish an interim solution, while the conversion effort you recommend is geard up and implemented over the next 5 to 10 years. So, this problem SRX020519601479 is about how to address memory between 640K and 1M under w2k and related systems, because that is an easy short term solution that adds a lot of value to Microsoft programs. This solution is important because SDS improves productivity of knowledge work. A lot of people perform knowledge work to write letters, reports, articles and books, and do math with the aid of w2k and related systems. It is therefore faster, easier and cheaper to use SDS in the same envornment for adding "intelligence" to information, because that is where information is being generated.
As you can see from the record on October 3, 2001, people feel productivity is paralyzed without SDS. Poor productivity doing analysis hampers national security reported on September 11, 2001, and causes earnings and stock prices to decline, reported on December 7, 2000. An example is Enron unable to line up daily work with objectives, requirements and commitments using an audit trail, reported on February 4, 2002, with the result that Enron collapsed. Thankfully, everyone has not collapsed. But, you can see from this letter that SDS makes it fast and easy to add alignment with relevant history and requirements so that people can work productively. This, in turn, enables other people to use intelligence that improves understanding and follow up, commonly called listening. Most people you talk to these days feel listening is critical to productivity.
For example, on September 9, 2001 people, who have interacted with SDS work product over a period of time report that SDS has amazing systems that obviously improve human memory. Your colleague, Brenda Cannon, made the same discovery in our discussion on June 6, and you may sense the same thing from reading through this letter and references provided for context and backup that is missing from other daily communication in the workplace.
So, the immediate problem SRX020519601479 is how to continue delivering useful intelligence, while the longer-term solution you mention in your letter yesterday is being implemented.

The urgency of getting a short-term solution is seen by a recent record on June 8, where an expert in Knowledge Management at IBM reported in a white paper that all other KM solutions have failed. Steve Balmer made a similar point on May 10, 2001 noting in an interview that Microsoft is working hard to improve productivity, but expects it will take 5 years.
In the telecon with Brenda on June 6, she indicated Microsoft has support resources that can contribute to soving our problem.
Can you therefore please call me today at 925 580 8947 to discuss how to make progress on our immediate problem posed on May 19. A copy of this letter to Brenda and Mark provide reference and support to aid resolution.




Rod Welch

Copy to:

  1. Brenda Cannon,
  2. Mark Mueller,