CONTACTS 
0201 - Microsoft Corporation
020101 - Mr. Brandon Robinson, MCSA MCP MCSE
020102 - Windows Enterprise Support
020104 - Windows 2000 Support
020105 - Applications and Performance
0202 - Microsoft Corporation
020201 - Mr. Mark Mueller; Manager
020203 - Windows 2000 Support
020204 - Applications and Performance
0203 - Intel Corporation
020301 - Mr. Morris E. Jones; Business Unit Manager
020303 - Cable Network Operation
0204 - Microsoft Corporation
020401 - Ms. Brenda Cannon; Windows Enterprise Support
020403 - Windows 2000 Support
020404 - Applications and Performance

SUBJECTS
SRX020519601479 Microsoft Called and Got Incident Number to Investiga
DOS Memory Get 750K Instead of 634K
DOS Memory Program for More than 640K
Memory Above 640K Submit SDS Program for Review by Brandon
640K Memory Limit for DOS Need Solution
Submitted E Exe to Brandon at Microsoft
Letter to Brandon Asking About Progress on Investigating Increasing R
Jones, Morris Submit Questions to Brends Cannon at Microsoft on Using
Cannon, Brenda Inquiring About Specific Questions Submitted by Morris
Jones, Morris Submits Questions to Brandon and Brenda at Microsoft on
Email Out of Sequence Brandon Did Not Get Requested Information Worri
Communication Out of Sequence Causes Teamwork to Fail Working SRX0205

2214 -
2214 -    ..
2215 - Summary/Objective
2216 -
221601 - Follow up ref SDS 31 0000, ref SDS 30 0000.
221602 -
221603 -                       SRX020519601479
221605 -  ..
221606 - Since Brandon is off today, per discussion with Mark yesterday,
221607 - ref SDS 31 TH4I, called Mark to see if he got the draft of Brandon's
221608 - letter on this matter, or perhaps Brandon is still working on it, per
221609 - telecon, also, yesterday. ref SDS 31 BP6O
221611 -  ..
221612 - Mark did not answer, so called Brenda.
221614 -  ..
221615 - Brenda said that Brandon's notes on progress yesterday indicate he is
221616 - still researching for documentation that supports his letter.
221618 -  ..
221619 - Brenda said she will discuss this with Mark.  She has some people in
221620 - mind at Microsoft who may be able to address our objectives. This
221621 - aligns with Mark's comments yesterday. ref SDS 31 4Y5G
221623 -  ..
221624 - Brenda asked us to submit specific questions we need answered in order
221625 - to modify the code for SDS (e.exe/Medit) so that mememory between 640K
221626 - and 1000K can be used for SDS work files (like this record).
221628 -  ..
221629 - Brenda will make inquires for answers to questions we submit, and then
221630 - update the record to support Brandon's work on this matter.
221631 -
221632 -
221634 -  ..
221635 - Morris Preparing Questions on Increasing Memory for SDS above 640K
221636 -
221637 -
2217 -
2218 -
2219 - 1215
2221 -    ..
222101 - Called Morris.
222103 -  ..
222104 - He is willing to submit questions to Brenda.  He will think about it
222105 - and submit questions to....
222106 -
222107 -
222108 -                        Brenda Cannon
222109 -                        BrendaCa@microsoft.com
222110 -
222111 - ..
222112 - Sent email confirming understandings linked to this record
222113 - to....
222114 -
222115 -          Morris
222116 -          Brenda
222117 -          Mark
222118 -          Brandon
222119 -
222121 -  ..
2222 -
2223 -
2224 - 1423
2225 -
222501 - Called Morris.
222502 -
222503 - He has not received the email sent above with Brenda's email address,
222504 - so gave it to him by phone.
222505 -
222506 -
222508 -  ..
222509 - Brandon Following Up to Expedite Microsoft Review, Email Glitches
222510 - Email Glitches Hampering Communication on Case  Resolution
222511 -
222512 -
2226 -
2227 -
2228 - 2106
2230 -    ..
223001 - Received ref DRT 1 0001 from Brandon saying...
223002 -
223003 -    1.  I am out of office until Sunday, but I did notice that you had
223004 -        contacted Brenda on this matter.
223005 -
223006 -            It is good to see Brandon, and the Microsoft team following
223007 -            up during time off.  Reminds of the early days when
223008 -            everyone was excited about their work.
223009 - ..
223010 - Brandon says...
223011 -        ..
223012 -    2.  At this point, it appears we are taking two avenues to
223013 -        try and solve this issue. ref DRT 1 5154
223014 -
223015 -            Yesterday, the record indicates Brandon reported good
223016 -            progress, and planned to submit a letter after review by
223017 -            Mark. ref SDS 31 IM9J
223018 -
223019 -            We did not receive Brandon's letter.  Yesterday, Mark
223020 -            indicated problems with email delivery. ref SDS 31 QG4O At
223021 -            that time, Mark commented on challenge of clear, concise,
223022 -            complete communication.
223024 -             ..
223025 -            This morning, I called to see if the letter sent yesterday
223026 -            has been received, and if Brandon sent his letter, but it
223027 -            has not been received due to problems with email delivery,
223028 -            as Mark reported yesterday, per above. ref SDS 0 0001
223029 -            ..
223030 -            Mark was not available, so talked to Brandon's
223031 -            backup, Brenda.
223033 -             ..
223034 -            Brenda indicated in the call this morning that in her role
223035 -            as Brandon's backup she can perform research during
223036 -            Brandon's time off by making inquiries among Microsoft
223037 -            engineering staff to address specific questions proposed by
223038 -            Morris, per above. ref SDS 0 0001  Results of this effort
223039 -            would support Brandon's work to prepare for the conference
223040 -            call planned with Morris.
223041 -
223043 -  ..
223044 - Brandon continues...
223045 -
223046 -    3.  I am still waiting on the contact information for Morris so I
223047 -        can discuss what need to be modified on you application.
223048 -        ref DRT 1 657M
223050 -             ..
223051 -            Yesterday on 020612 oa 1128 contact information for Morris
223052 -            was submitted to Brandon via email with copy to Mark
223053 -            ref SDS 31 IN4R
223055 -             ..
223056 -            Brandon's letter this evening seems to indicate continuing
223057 -            problems with email delivery to Microsoft.
223059 -             ..
223060 -            Earlier today, Morris had not received a copy of this
223061 -            record, and yesterday CNN reported problems with their
223062 -            email delivery, so possibly email delivery is getting
223063 -            clogged everywhere.
223064 -
223066 -         ..
223067 -        Action Plan Ideas to Maintain Progress on Solving Problem
223068 -
223069 -
223070 - Brandon asks....
223071 -
223072 -    4.  Would you prefer to keep under this action plan, or would you
223073 -        prefer to try and see where Brenda was taking this? ref DRT 1
223074 -        F58G
223075 -
223076 -            Brandon's action plan is acceptable for developing
223077 -            communication with Morris on solving the problem.  There is
223078 -            no conflict intended for Brenda to perform research that
223079 -            expedites preparation for Brandon's telecon with Morris,
223080 -            per above. ref SDS 0 LP6F
223081 -
223083 -  ..
223084 - Brandon concludes...
223085 -
223086 -    5.  Please update me via email and I will get back in touch with
223087 -        you as soon as possible.
223088 -
223090 -  ..
223091 - Submitted email to Brandon with copies to Brenda, Morris and Mark
223092 - linked to this record that shows following ideas for coordination on
223093 - this matter...
223094 -
223095 -         [On 020614 received letter from Brenda saying she received
223096 -         this email and that she received the letter from Morris with
223097 -         his questions. ref SDS 32 SH5O
223099 -         ..
223100 -    a.  Morris submit questions to Brenda (with copy to Brandon) for
223101 -        research during Brandon's days off.  Brenda's efforts can
223102 -        include requests for clarification from Morris and other follow
223103 -        up between Morris and Brenda and/or Brandon, if he has time to
223104 -        contribute during his days off.
223105 -
223106 -             Morris' phone:  408 867 0233
223107 -
223108 -                      morris.jones@intel.com
223110 -         ..
223111 -    b.  Brandon can coordinate with Brenda to provide guidance he feels
223112 -        appropriate and necessary.
223114 -         ..
223115 -    c.  Brenda will report to Brandon on results of her research on
223116 -        Morris' questions.
223118 -         ..
223119 -    d.  Brandon will be back in the office on Sunday, and will prepare
223120 -        for conference call with Morris and Rod on Monday or Tuesday,
223121 -        to be coordinated via email.
223122 -
223123 -         [On 020616 Brandon called and conducted conference call with
223124 -         Morris. ref SDS 33 0001
223125 -
223127 -  ..
2232 -
2233 -
2234 - 2203
2235 -
223501 - Called Morris.
223502 -
223503 - Reviewed Brandon's letter, per above. ref SDS 0 184L
223505 -  ..
223506 - Morris has not yet submitted questions to Brenda, but plans to do so
223507 - this evening, or tomorrow.
223509 -  ..
223510 - He will send a copy to Brandon as well at....
223511 -
223512 -
223513 -                      BrandonR@microsoft.com
223514 -
223516 -  ..
2236 -
2237 -
2238 - 2229
2239 -
223901 - Morris Submits Questions on Increasing Memory for SDS
223902 -
223903 - Received ref DRT 2 0001 from Morris to Brandon, with copy to Brenda.
223904 - ref DRT 2 00W2
223905 -
223906 -         [On 020614 received letter from Brenda saying she received
223907 -         letter from Morris with his questions. ref SDS 32 SH5O
223909 -          ..
223910 -         [On 020805 report Microsoft to reveal code for Windows.
223911 -         ref SDS 34 0001
223913 -          ..
223914 -         [On 020822 letter to Morris asking if code released by
223915 -         Microsoft helps meet our objective. ref SDS 35 RP8N
223917 -  ..
223918 - Morris says....
223919 -
223920 -   1.  SDS is created as an application of the Medit program is a 16
223921 -       bit DOS program developed in the early 80s.  Medit uses "16 bit
223922 -       Segment" pointers.  All memory was allocated in 16 byte chunks.
223923 -       It can use the memory above 640K, but not the memory above 1MB.
223924 -       In other times, the program used memory that was "dealocated"
223925 -       from peripherials. (Graphics adaptors, EMM, basic ROM area, and
223926 -       things like network adapter reserved RAM. Segments A,C,D,E).
223928 -        ..
223929 -   2.  Is there a way to make this memory available to this
223930 -       application?  (The memory allocator could be modified easily).
223931 -       The program is written in assembly language, and changing the
223932 -       pointer and data structures would be a complete rewrite.
223933 -       ref DRT 2 4K6J
223934 -
223935 -           What is significance of "memory allocator could be modified
223936 -           easily?
223938 -        ..
223939 -   3.  The solution may consist of making the address space available
223940 -       to the DOS box, and then having a way to recognize and allocate
223941 -       this memory to the application.  A smaller DOS low memory image
223942 -       is also a help. Fewer file control blocks, etc. ref DRT 2 PPTP
223943 -
223944 -         [On 020617 Brandon called and conducted conference call with
223945 -         Morris. ref SDS 33 0001
223947 -          ..
223948 -         [On 020617 Morris presented additional questions to Brandon.
223949 -         ref SDS 33 V988
223951 -          ..
223952 -         [On 020805 Microsoft code will be revealed. ref SDS 34 0001
223953 -
223954 -
223956 -  ..
2240 -
2241 -
2242 - 2241
2243 -
224301 - Sent Morris email asking about his ideas for EMS and XMS on 930814,
224302 - ref SDS 3 OX3L, in relation to questions submitted today?
224304 -  ..
224305 - More recently on 001005 Morris posed a possibility of using VGA
224306 - memory, but needed "documentation" from Microsoft. ref SDS 7 H15I
224308 -  ..
224309 - A year or so later on 010205 Morris mentioned again "documentation"
224310 - from Microsoft is needed to effect a solution. ref SDS 10 0001
224312 -  ..
224313 - Do any of these past initiatives present opportunities for further
224314 - questions, e.g., what specific "documentation" is needed, or are they
224315 - implied in the letter submitted today, per above? ref SDS 0 QU4O
224316 -
224317 -
224318 -
224319 -
224320 -
224321 -
224322 -
224323 -
224324 -
224325 -
224326 -
224327 -
224328 -
224329 -
224330 -
2244 -