Microsoft Corporation
16011 NE 36th Way
Box 97017
Redmond, WA 98073 9717

Date: Tue, 11 Jun 2002 13:19:13 -0500

Mr. Rod Welch
The Welch Company
440 Davis Court #1602
San Francisco, CA 94111 2496
Subject:   Email for Case SRX020519601479

....... The following is an email for an incident from Microsoft Corp.
....... So that your reply is added to the case, please forward your
....... response to email address COMPMAIL@MICROSOFT.COM
....... and place your text after the keyword MESSAGE: below.
....... Please delete all other text above & below the keywords
....... CASE_ID_NUM: SRnnn & MESSAGE: .
....... Thank you.
CASE_ID_NUM: SRX020519601479


Hello Rod,
It was my pleasure to serve you during your DOS memory issue. I hope that you were delighted with the service provided to you. I am providing you with a summary of the key points of the case for your records. If you ever have any questions please feel free to call me. My contact information is below.
Again thanks for your time and Patience in this matter.

Based on our last conversation, it appears that this case is ready to be closed. If this is pre-mature or you are not satisfied with all aspects of this case SRX020519601479, please let me know as soon as possible. Otherwise, I will close this case at the close of business today. Thank You for choosing Microsoft.
DOS based custom application is unable to access the amount of memory that was available in OS/2.
Either update the application to access the new memory layout available in Windows NT/2000/XP or set up another system to specifically use your application.

Best regards,

Windows 2000 Server Performance Team

Brandon Robinson, MCSA MCP MCSE
Microsoft Professional Support
469 775-6165

Post Script

My working hours are 10:00 AM - 9:00 PM CST (Sat and Sun). 7:00 AM - 6:00 PM CST (Mon and Tue).
I can be reached for assistance through the following channels: Direct phone: (469)775-6165 or Email: rk%20Mueller

Alternate contact if I am not available: Brenda Cannon Direct Phone: (469)775-6230 or Email:
Or you can contact my manager: Mark Mueller Direct phone: (469)775-6949 or Email:

Delighting our customers is our top priority. We welcome your comments and suggestions about how we can improve the support we provide to you. Please email us at

Please include your name, SRX number and phone number.
Thank you.

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Type: application/ms-tnef
Encoding: base64

Copy to:

  1. Mark Mueller,