Date: Tue, 11 Jun 2002 13:19:13 -0500
Mr. Rod Welch
rowelch@attglobal.net
The Welch Company
440 Davis Court #1602
San Francisco, CA 94111 2496
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| Subject: | Email for Case SRX020519601479 |
....... The following is an email for an incident from Microsoft Corp.
....... So that your reply is added to the case, please forward your
....... response to email address COMPMAIL@MICROSOFT.COM
....... and place your text after the keyword MESSAGE: below.
....... Please delete all other text above & below the keywords
....... CASE_ID_NUM: SRnnn & MESSAGE: .
....... Thank you.
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CASE_ID_NUM: SRX020519601479
MESSAGE:
Hello Rod,
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It was my pleasure to serve you during your DOS memory issue. I hope that
you were delighted with the service provided to you. I am providing you
with a summary of the key points of the case for your records. If you ever
have any questions please feel free to call me. My contact information is
below.
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Again thanks for your time and Patience in this matter.
Based on our last conversation, it appears that this case is ready to be
closed. If this is pre-mature or you are not satisfied with all aspects of
this case SRX020519601479, please let me know as soon as possible.
Otherwise, I will close this case at the close of business today. Thank You
for choosing Microsoft.
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PROBLEM
========
DOS based custom application is unable to access the amount of memory that
was available in OS/2.
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RESOLUTION
============
Either update the application to access the new memory layout available in
Windows NT/2000/XP or set up another system to specifically use your
application.
Best regards,
Windows 2000 Server Performance Team
Brandon Robinson, MCSA MCP MCSE
BrandonR@microsoft.com
Microsoft Professional Support
469 775-6165
Alternate contact if I am not available: Brenda Cannon
Direct Phone: (469)775-6230 or Email: BrendaCa@microsoft.com
Delighting our customers is our top priority. We welcome your comments and
suggestions about how we can improve the support we provide to you. Please
email us at
Please include your name, SRX number and phone number.
For Books:
Are you secure?
Name: winmail.dat
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Post Script
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I can be reached for assistance through the following channels:
Direct phone: (469)775-6165 or Email: BrandonR@microsoft.com rk%20Mueller
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Or you can contact my manager: Mark Mueller
Direct phone: (469)775-6949 or Email: MarkMu@microsoft.com
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Thank you.
..
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For information about the Microsoft strategic Technology Protection
Program and to order your FREE Security Tool Kit, please visit
..
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