CONTACTS 
0202 - IP Micro                             916 635 0126                                                                                                                  O-00000182 0102
020201 - Mr. Jim Brendle                                                                                                                                                  O-00000182 0102

SUBJECTS
Software Installation
Apr 29, 1999
586 Upgrade, 990429
Kathleen
Hard Drive upgrade, 8 GB
W98 Crashing when Downloading from Internet

1008 -    ..
1009 - Summary/Objective
1010 -
101001 - Follow up ref SDS 8 0000, ref SDS 7 0000.
101002 -
101003 - Bob delivered system and demonstrated problems.
101004 -
101005 - Discussed them picking it up next weekend, on the way back from
101006 - visiting Mother in Southern California, then decided instead that I
101007 - will call when it is ready to be picked up. ref SDS 0 1050
101008 -
101009 -     [On 990806 examined system and verified problems. ref SDS 9 0001]
101010 -
101011 -     [On 990811 problems fixed. ref SDS 10 9666]
101012 -
101013 -     [On 990815 vibration and CD ROM drive failed. ref SDS 11 5877]
101014 -
101015 -     [On 990818 system configured and working. ref SDS 13 5232]
101016 -
101017 -     [On 991127 system failing again. ref SDS 14 4664]
101018 -
101019 -
101020 -
101021 -  ..
1011 -
1012 - Progress
1013 -
101301 - Bob delivered their upgraded computer.  There is a bag of software,
101302 - including a blank CD, with no label, possibly for copying stuff
101303 - between systems.
101304 -
101305 - The original hard drive was also provided.
101306 -
101307 -     [On 990815 vibration problem reported. ref SDS 11 2750]
101308 -
101309 -     [On 990817 CD is to configure video and sound. ref SDS 12 4408]
101310 -
101311 - We set up their system on my desk.
101312 -
101313 - Boot up crashes and freezes the system.
101314 -
101315 - We get a blue screen with notice of a system fault at a memory
101316 - address.  Booting over and over, gives different addresses on each
101317 - pass.  Message says to press a key to try to continue, or use Ctrl Alt
101318 - Del, to reset the system.
101319 -
101320 -     [On 990806 boot problems continue. ref SDS 9 0001]
101321 -
101322 -     [On 990817 video drivers from PC Chips motherboard CD resolved
101323 -     problem. ref SDS 12 4408]
101324 -
101325 - Sometimes pressing Enter works, other times Ctrl Alt Del works, other
101326 - times we had to press the restart button on the CPU, and other times
101327 - we had to turn the power off.
101328 -
101329 - The system boots up on occassion, so we could test some actual
101330 - programs.
101331 -
101332 - There is no port for a network card.
101333 -
101334 - There is not backup capability on the system.
101335 -
101336 - Hearts in games.
101337 -
101338 -      Screen not big enough
101339 -
101340 - Minesweeper.
101341 -
101342 -      Screen not big enough
101343 - ..
101344 - Doom game freezes
101345 -
101346 -      Bob was actually able to get part way through this game, and
101347 -      showed a variety of skill levels.
101348 -
101349 -      However, when he got to a certain level, using the arrow keys the
101350 -      thing freezes.
101351 -
101352 -      Save games causes program to lock up.
101353 -
101354 -         We discussed briefly that striking the keys harder and harder
101355 -         does not help.  Of course it relieves fruatration, but can
101356 -         damage the keyboard.  That could be part of the problem.
101357 -
101358 -         Bob said he knows he gets too excited; evidently Kath has
101359 -         mentioned this.  He noted there is a lot to be frustrated
101360 -         about on this system.  He complained about the vendor not
101361 -         doing a good job, and asked why it worked for Patty and
101362 -         Pablito a few weeks ago, but doesn't work now?
101363 -
101364 -         I explained we have to investigate to find out.
101365 -
101366 -        [On 990818 these problems are fixed. ref SDS 13 1800]
101367 -
101368 -      Application Error
101369 -
101370 -          c:\program files\doom II for Windows
101371 -
101372 -          The instruction at bft7a379 referenced memory at 8694a493
101373 -          The memory could not be written
101374 -
101375 -          Click on OK to terminate the application.
101376 - ..
101377 - Tiger Woods Golf Game
101378 -
101379 -     Not working.
101380 -
101381 - ..
101382 - We discussed Bob and Kathleen picking up the computer at
101383 - Millie's on their way back from visiting with Mother for her birthday,
101384 - next weekend.
101385 -
101386 - I then decided it might not be ready by that time.
101387 -
101388 - Bob said it probably will not be a good idea for them to try and pick
101389 - up the computer on their way back from Southern California, next
101390 - weekend. They will be tired, and not really able to concentrate on any
101391 - instructions I might have.
101392 -
101393 - Bob asked me to call and let them know when the computer is ready.
101394 - He said to keep it as long as necessary to get it going.  He can
101395 - drive up on a weekend after they get back, so they have plenty of
101396 - time to go over the system.
101397 -
101398 -
101399 -
101400 -
101401 -
101402 -
101403 -
1015 -
1016 -