THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: June 23, 1999 05:33 PM Wednesday; Rod Welch

Telecon on configuring Kathleen's computer.

1...Summary/Objective


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CONTACTS 
0202 - IP Micro                             916 635 0126                                                                                                                  O-00000182 0102
020201 - Mr. Jim Brendle                                                                                                                                                  O-00000182 0102

SUBJECTS
Software Installation
Apr 29, 1999
586 Upgrade, 990429
Kathleen
Hard Drive upgrade, 8 GB
W98 Crashing when Downloading from Internet

1008 -    ..
1009 - Summary/Objective
1010 -
101001 - Follow up ref SDS 5 0000, ref SDS 3 0000.
101002 -
101003 -
101004 -
101005 -
1011 -
1012 -
1013 - Progress
1014 -
101401 - Patty called this evening to schedule a discussion in 45 minutes with
101402 - a colleague at work, who is going to configure Kathleen's computer.
101403 -
101404 - At the family reunion on 990612, Kathleen and Bob advised that they
101405 - continue to have problems with the computer.
101406 -
101407 - Certain games that formerly displayed in full screen, are now
101408 - displaying in a window.
101409 -
101410 - Generally, W98 can be jumped between full screen and windows mode with
101411 - Alt Enter.
101412 -
101413 - Additionally, there are some programs and games on the hard drive that
101414 - was replaced, which IP Micro failed to transfer, contrary to
101415 - understandings on 990524. ref SDS 2 5192
101416 -
101417 -     [On 990801 Bob delivered computer system and the original hard
101418 -     drive. ref SDS 7 5478]
101419 -
101420 -     [On 990807 Ken had transferred the games and SDS records on the
101421 -     original hard drive to the new hard drive, but work configuring
101422 -     the system deleted this data.
101423 -
101424 - On 990602 IP Micro comitted to transferring the data on the replaced
101425 - hard drive. ref SDS 5 8787
101426 -
101427 - They feel the sytem is not working correctly, and they have lost
101428 - confidence in IP Micro so fix it.
101429 -
101430 - Patty advised that she reinstalled w98 on 990611.
101431 -
101432 - Evidently this did not solve all of the problems.
101433 -
101434 - Patty proposed taking the cpu to a friend where she works, who has
101435 - volunteered to configure the computer at no cost.
101436 -
101437 - An important consideration is to ensure that IP Micro's warranty
101438 - remains in effect, discussed on 990524. ref SDS 2 8747
101439 -
101440 - On 990602 IP Micro was to have configured the system as follows...
101441 -
101442 -         1.  Drives c - i
101443 -
101444 -         2.  Install W98 on i: 00 02
101445 -
101446 - ... ref SDS 5 8787
101447 -
101448 - Bob indicated on 990612 that IP Micro reported having difficulty
101449 - configuring the new hard drive because of the multiple drive
101450 - partitions, and/or the SDS record on the D drive.
101451 -
101452 -
1015 -
1016 -
1017 - 1818
1018 -
101801 - Received call from Patty.  She introduced Ken, who is doing the work.
101802 -
101803 - Ken will configure the hard drive with the partitions c: - i:
101804 -
101805 - He will try to install the operating system on i.
101806 -
101807 - He will try to transfer stuff from prior hard drive to the new drive.
101808 -
101809 - Ken initially configured the old drive as a "slave" to the new drive.
101810 - We discussed not doing this for the final configuration.
101811 -
101812 -
101813 -
1019 -