THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: August 7, 1998 09:11 PM Friday; Rod Welch

Received letter from Bill Benkavitch on Comm Metrics web page.

1...Summary/Objective
2...Fiscal Contraction of Military Budgets and Programs Continuing
.....Research Failing in Organizations
.....Centers of Excellence Have Poor Track Record
.....Air Force Could Not Review Communication Metrics
.....Intel's Research Facility was Disbanded
.....Intel Did Not Have Bandwidth to Research Communication Metrics
.....US Army Corps of Engineers Research unable to Support Research
.....Centers of Excellence are Industry Trend without Substance
3...Feel Good Management Empowers Talking and Listening
4...Cookbook Reform Replaced by Trusting Procurement Managers
......Background on Reducing Control is Not Encouraging
5...Procurement Program Stability is Less Certain
6...Bold Thinking Needed


..............
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1210 -    ..
1211 - Summary/Objective
1212 -
121201 - Follow up ref SDS 22 0000, ref SDS 21 0000.
121202 -
121203 - Bill submits an article he received on changes in Navy procurement to
121204 - adjust for reduced budgets. A professional event held at a "Center for
121205 - Excellence" aligns with information on difficulty organizations have
121206 - making real improvements in management.  The article says procurement
121207 - managers have greater authority and flexibility to exercise judgement,
121208 - which was reported in 1994. ref SDS 0 3492  No examples are offered on
121209 - how this improves the work.  Neither is there mention of budgeting for
121210 - testing new ideas.
121211 -
121212 -    [On 981005 received letter from Bill. ref SDS 37 0000]
121213 -
121214 -
121215 -
1213 -
1214 -
1215 - Progress
1216 -
121601 - Received ref DRT 1 0000 from Bill Benkavitch.
121602 -
121603 - He responds to the copy sent to him of the letter to USACE, ref DIP 6
121604 - 0000, on the meeting in Washington D.C. submitted on 980721. ref SDS
121605 - 31 0000
121606 -
121607 - Bill submits an article from the magazine
121608 -
121609 -                         National Defense
121610 -
121611 -      ...from the July/August 1998 issue on page 30, entitled...
121612 -
121613 -                      The 'Fiscal Facts of Life'
121614 -                     Can Make, Break Navy Programs
121615 -
121616 - Bill does not comment on the article.
121617 -
121618 -
121619 -  ..
121620 - Fiscal Contraction of Military Budgets and Programs Continuing
121621 -
121622 - The main point the article seems to convey is that military budgets
121623 - are now expected to continue on a decline. ref DRT 1 2975
121624 -
121625 - Examples of capital programs that have been abruptly eliminated are...
121626 -
121627 -     •  Navy's proposed arsenal ship.
121628 -
121629 -     •  Navy attack, reconnaissance, and electronic warfare aircraft
121630 -
121631 - The Defense acquisition system is being consolidated. The author
121632 - reports this may strengthen remaining programs that have not yet been
121633 - eliminated. ref DRT 1 4199
121634 -
121635 - Strategies and practices for agency program managers and vendors alike
121636 - were explored through procurement "wargaming" that took place during a
121637 - recent conference at the Navy Acquisition Center of Excellence
121638 - sponsored by the ACE and NDIA. ref DRT 1 3789
121639 -
121640 -
121641 -      ..
121642 -     Research Failing in Organizations
121643 -     Centers of Excellence Have Poor Track Record
121644 -
121645 -     "Centers of Excellence" are new names for research to test and
121646 -     develop new ideas and methods that advance the competency of an
121647 -     organization toward "excellence."
121648 -
121649 -     It would be expected that large organizations in particular are
121650 -     investigating new methods to avoid the trap of being overtaken by
121651 -     a changing business environment while relying on conventional
121652 -     management practices.
121653 -
121654 -     Andy Grove at Intel recommends, in his book "Only the paranoid
121655 -     survive" reviewed on 980307, that organizations experiment to
121656 -     discover the value of new ideas, ref SDS 29 3416, before being
121657 -     forced to adopt new methods due to "strategic inflection points."
121658 -     ref SDS 30 3151
121659 -
121660 -
121661 -      ..
121662 -     Air Force Could Not Review Communication Metrics
121663 -
121664 -     The Air Force has a unit at Wright-Patterson AFB...
121665 -
121666 -               U.S. Air Force Institute of Technology (USAFIT)
121667 -
121668 -        ...where on 970806 inquiry was made, ref SDS 12 0275, on
121669 -        solving a critical management and procurement problem AFIT
121670 -        identified 20 years earlier. ref SDS 10 0611
121671 -
121672 -
121673 -      ..
121674 -     Intel's Research Facility was Disbanded
121675 -
121676 -     There is probably no organization more flushed with funds for
121677 -     research than Intel.  On 960103 consideration was made for Intel's
121678 -     research facility in Oregon to review Communication Metrics. see,
121679 -     ref SDS 3 8349  However, the research facility was closed due to
121680 -     ineffectiveness. ref SDS 3 3884
121681 -
121682 -
121683 -      ..
121684 -     Intel Did Not Have Bandwidth to Research Communication Metrics
121685 -
121686 -     On 960507 Intel was given opportunity to research Communication
121687 -     Metrics. ref SDS 6 0000
121688 -
121689 -     On 960523 David could not find interest in this research at Intel.
121690 -     ref SDS 7 4933
121691 -
121692 -     On 970603 David reported Intel has management problems that are
121693 -     solved by Communication Metrics. ref SDS 9 5803
121694 -
121695 -     There is no information on why there is not enough time, money and
121696 -     bandwith at a firm with record profits to investigate the solution
121697 -     to serious management problems when the leader of the firm urges
121698 -     investigation of "crummy" ideas. ref SDS 29 3416
121699 -
121700 -
121701 -      ..
121702 -     US Army Corps of Engineers Research unable to Support Research
121703 -
121704 -     On 971104 Dr. Moonja Kim, in charge of researching management
121705 -     improvement for USACE, reported that Communication Metrics "sounds
121706 -     great" based on report issued by USACE San Francisco District. see
121707 -     ref SDS 25 3330
121708 -
121709 -     Dr. Kim identified areas of immediate need. ref SDS 25 1720
121710 -
121711 -     On 980803 Max Blodgett at USACE San Francisco District said the
121712 -     Communication Metrics web site improves management as described in
121713 -     the USACE report on Communciation Metrics issued on 970328. see
121714 -     ref SDS 32 5141  He said Communication Metrics is an important
121715 -     achievement in advancing management work. ref SDS 32 2973
121716 -
121717 -     He cited a meeting he was attending on 980803 that required
121718 -     Communication Metrics support. ref SDS 32 4192
121719 -
121720 -     Yet, USACE is unable to research the application and value of
121721 -     Communication Metrics.
121722 -
121723 -
121724 -      ..
121725 -     Centers of Excellence are Industry Trend without Substance
121726 -
121727 -     On 970822 reviewed article proposing research and support
121728 -     activities be centralized. ref SDS 13 8009
121729 -
121730 -  ..
121731 - Feel Good Management Empowers Talking and Listening
121732 - Cookbook Reform Replaced by Trusting Procurement Managers
121733 -
121734 - The article relates changes in policy that lets procurement managers
121735 - exercise judgement instead of using express criteria instructed by DOD
121736 - HQ. ref DRT 1 0842
121737 -
121738 - No examples are offered showing the differences in process or work
121739 - practice; however, the reason given for trending away from "cookbook"
121740 - management, which is another expression for "command and control,"
121741 - (see POIMS. ref OF 1 1113) is given as huge cost overruns on programs.
121742 -
121743 -      [On 980815 article says foreign policy "Intelligence" failures
121744 -      stem from too much information, not enough understanding; see the
121745 -      record at. ref SDS 36 1173]
121746 -
121747 -         Can Navy procurement be improved by adding intelligence to the
121748 -         work so that managers have better understanding, as well?
121749 -
121750 - The authors say the new rules permit "good ideas" to be tried.
121751 -
121752 - This reflects Andy Grove's book reviewed on 980307. ref SDS 29 4025
121753 - However, Grove also cites the challenge of finding the balance between
121754 - fostering innovation and maintaining discipline. ref SDS 28 6695
121755 -
121756 -       ..
121757 -      Background on Reducing Control is Not Encouraging
121758 -
121759 -      On 940722 reviewed article that cited DOD policy to reduce
121760 -      regulation and permit greater latitude, called "empowerment," to
121761 -      local commanders. ref SDS 2 7488
121762 -
121763 -      On 960117 Jim Caudell spoke to PMI's monthly dinner meeting about
121764 -      changes in DOD procurement policies. ref SDS 4 7799
121765 -
121766 -      On 970707 reviewed article published in 1975 by the USAFIT that
121767 -      showed cost and schedule growth result from loss of control of
121768 -      information, called "entropy." ref SDS 10 0108
121769 -
121770 -         The question arises that since there was no control to begin
121771 -         with, how can less of it improve results?
121772 -
121773 -      On 970603 Dave Vannier related poor management at Intel using
121774 -      methods that eschew "cookbook" management methods. ref SDS 9 5803
121775 -
121776 -      On 970710 review of article by Intel says "empowerment" to foster
121777 -      innovation impairs good management. ref SDS 11 0000
121778 -
121779 -      On 971129 empowerment at Intel did not permit trying
121780 -      Communication Metrics. ref SDS 26 3256
121781 -
121782 -      On 971202 procurement managers at USACE indicated they did not
121783 -      know how to use "empowerment" or otherwise exercise authorized
121784 -      flexibility to test better management methods. ref SDS 27 2409
121785 -
121786 -
121787 - The article says that training has been increased under the new
121788 - policy. ref DRT 1 3178
121789 -
121790 -      This invites the question about what training will be provided?
121791 -
121792 -      If the problem with procurement is information entropy, then
121793 -      managers need to know how to maintain control of information, and
121794 -      this requires metrics.
121795 -
121796 -
121797 -  ..
121798 - Procurement Program Stability is Less Certain
121799 -
121800 - The article makes a serious point that the longevity of weapon and
121801 - other systems is problematical in an environment of changing defense
121802 - threats and budget priorities. ref DRT 1 0127
121803 -
121804 - There is no discussion of the actual defense threat, other than to say
121805 - it is no longer 10' tall.  Some argue (not in the article) that a
121806 - multiplicity of 2' tall threats around the globe comprise a more
121807 - complex threat than the previous bi-polar environment that dominated
121808 - the past 50 years.
121809 -
121810 -
121811 -  ..
121812 - Bold Thinking Needed
121813 -
121814 - The article cites a call for bold thinking by procurement managers. in
121815 - undertaking a "war game" on implementing new procedures, with the
121816 - promise of learning new insights. ref DRT 1 8080
121817 -
121818 - Communication Metrics offers a new direction...
121819 -
121820 -
121821 -                  http://www.welchco.com
121822 -
121823 -
121824 - The seminar seems to place reliance on talking and listening for
121825 - discovering insight, ref DRT 1 7089, which is subject to error under
121826 - the AFIT study on information entropy. ref SDS 10 0108  There is no
121827 - talk in the article on the role of "intelligence" to organize, align,
121828 - analyse, and summarize, as related in the POIMS paper. ref OF 1 0582
121829 -
121830 - "Stifled budgets" and "outsourcing" are described as new issues unlike
121831 - anything that has ever been seen before. ref DRT 1 8521
121832 -
121833 -     This seems overstated in light of base closures and the reduction
121834 -     in force across the board in the military, since the demise of the
121835 -     Soviet threat in 1989.
121836 -
121837 -     Wasn't there a reduction in force after the Revolution in 1781?
121838 -
121839 -     There was a reduction in force after the civil war, WWI, and WWII.
121840 -
121841 -     There should be ample history to guide the current climate of
121842 -     reduced military procurement.
121843 -
121844 -     On 980803 Max Blodgett worried that managers are less capable of
121845 -     using reading and writing. ref SDS 33 4192  Review on 940609
121846 -     showed Henry Kissinger's concern about "Alice in Wonderland"
121847 -     management. ref SDS 1 4238
121848 -
121849 -
121850 -    [On 981005 received letter from Bill. ref SDS 37 0000]
121851 -
121852 -
121853 -
121854 -
1219 -
1220 -