CONTACTS 
0201 - IBM OS/2                           407 443 2000
020101 - Mr. Nick Centofonti; Vice President =407 443 9301
0202 - IBM OS/2                           407 443 2000
020201 - Mr. Leo Annab; MIS Improvements =407 443 0751
020202 - Service & Support  =800 237 5511

SUBJECTS
SDS Marketing, Sales, Sales discussions
Welch CM & SDS Services, Telephone Support
Industry Contacts, Document Log, Executive Support
Time Management, Who, what, when, where
Organize Complexity of Life/Management, SDS
Organization, Structure for Information,
Intelligence Analysis Organization
KM Needed to Empower People to be Productive in New Realities of Info
Action Items, Liked to Details of Work and History
Good Management Defined Intelligence Memory Organization Analysis Ali
Bumbling Information Entropy Rework Cost Saved by Comm Metrics
Bumbling Information Overload Entropy Not Enough Time to Think Cursor
Bumbling Complex Information Communication Need Alignment on Columbia
Document Management Not Effective at IBM

4216 -    ..
4217 - Summary/Objective
4218 -
421801 - Follow up ref SDS 4 0000.
421802 -
421803 - Talked to Sheri.  She said Nick will be in tomorrow, as the
421804 - responsible manager for the holiday period.  She will leave a message
421805 - that I called today, and will call back tomorrow.  She said Leo Annab
421806 - is also out today.
421807 -
421808 -
421809 -
421810 -  ..
4219 -
4220 -
4221 - Discussion
4222 -
422201 - I asked if Sheri could tell me whether the letter Nick planned to
422202 - sending on 931221, ref SDS 4 0860, was actually mailed?
422203 -
422204 - Sheri said that information is not available.  Nick or Leo Annab would
422205 - have a personal log of their correspondence, but there is no
422206 - organizational memory in an inventory that she can check to see if the
422207 - letter was issued.
422208 -
422209 -  ..
422210 - I asked if there is a record of Nick receiving my letter, ref DIP 2
422211 - 0001 issued on 931215. ref SDS 2 9065
422212 -
422213 - Sheri said IBM does not have a system for tracking "received"
422214 - documents, so she cannot look up whether my letter has been received.
422215 - She said they go by memory.
422216 -
422217 - I asked if there are filing cabinets that can be checked?
422218 -
422219 -  ..
422220 - Sheri said she works under contract for Task Core company, but they
422221 - have to follow IBM procedures.
422222 -
422223 - IBM does not have mangement procedures to track action items and
422224 - documentation for the managers she supports, or her own work.  Sheri
422225 - said there is a lot of confusion among management at the group where
422226 - she works, in looking for information and tracking things to do. She
422227 - said Task Core and IBM have a lot of computer programs they use, but
422228 - none of them seem to do the things that enable her to do a better job.
422229 -
422230 -     [On 940113 Sheri reported documents lost due to hectic schedule.
422231 -     ref SDS 5 6300
422232 -
422233 -     [On 940120 Nick, her boss, confirmed things are hectic and
422234 -     communication suffers. ref SDS 6 0980
422235 -
422236 -     [On 940609 planning and follow up at IBM are poor. ref SDS 7 JT7G
422237 -
422238 -     [On 960223 Intel does not management systems for analysis, because
422239 -     everybody is too busy. ref SDS 9 4992
422240 -
422241 -  ..
422242 - Sheri said she was sharply criticized for trying to develop a data
422243 - base to keep track of things to do for her area of responsibility.
422244 -
422245 -  ..
422246 - Similar frustration at JPL reported during Seminar at Cal Tech that
422247 - caused Columbia Space Shuttle disaster, reported on 921021.
422248 - ref SDS 1 4499
422249 -
422250 -     [On 941206 Dick Sullivan's office lost the same letter 3 times,
422251 -     because things are hectic. ref SDS 8 2952
422252 -
422253 -     [On 960410 General Hatch explained IBM was unable to understand
422254 -     Corps of Engineers' need to integrate its information management
422255 -     systems to accomplish what he calls the "intelligence" function.
422256 -     ref SDS 10 5577
422257 -
422258 -     [On 010420 Jeff Conklin's paper says organizations are seeking
422259 -     ways to capture organizational memory. ref SDS 11 IE4M
422260 -
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422269 -