THE WELCH COMPANY
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S U M M A R Y


DIARY: June 9, 1994 08:48 AM Thursday; Rod Welch

Received articles on OS2 and example of "busy" manager.

1...Summary/Objective
2...Executives Work Long Hours Filled with Meetings and Conversation


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SUBJECTS
Property Management, Software, OS2, General, Future
Automation Trends
Evaluation of OS2
32-bit programs
Evaluating os2 & Windows

0907 -    ..
0908 - Summary/Objective
0909 -
090901 - The article at ref OF 5 line 40 says 32-bit software has not
090902 - greatly increased performance relative to Windows 3.1 which is the
090903 - problem we encountered with Omnipage at ref SDS 17 line 238,
090904 - ref SDS 17 line 248, and  ref SDS 18 line 240. and reported to IBM at
090905 - ref SDS 19 line 240.
090906 -
090907 - OS2 is comprised of 32-bit graphics support and 16-bit windowing
090908 - API's, i.e. OS2 is a mixture of 32-bit and 16-bit subsystems, rather
090909 - than a full 32-bit system, ref OF 5 line 84.
090910 -
090911 -     As a result, 32-bit applications for os2, can even be slower that
090912 -     16 bit DOS applications, ref OF 5 line 95 and ref OF 5 line 167.
090913 -
090914 -         Impact of lack of OS2 applications is also discussed at ref
090915 -         SDS 12 line 77. ref SDS 21 line 74.
090916 -     ..
090917 -     We encountered another form of OS2 not fulfilling its intent
090918 -     at ref SDS 3 line 115, trying to use the print command.
090919 -
090920 - IBM is expected to release a 32-bit "windowing layer" by the end of
090921 - 1994, per ref OF 5 line 98, which may provide the opportunity to
090922 - create higher performance programs, but it will still be a long time
090923 - before actual product becomes available to implement the full promise
090924 - of 32-bit capability, ref OF 5 line 141.
090925 -
090926 - 32-bit performance improvements are in doing both graphics and data,
090927 - per ref OF 5 line 174.
090928 -
090929 - Mainline software vendors are not creating OS2 applications, ref OF 5
090930 - line 207, but instead are making Windows apps that can run under OS2.
090931 - see for example ref SDS 21 line 70.
090932 -
090933 -
0910 -

SUBJECTS
SDS Marketing, Application to Market
Computers not used for management, Industry Contacts
Executive Challenge, Self Dialog
Wasting 70% of Day in Unproductive Meetings
Talking People into Doing Stuff, Leadership
Communication Main Factor Management Productivity Success 90% of Time
Executive Mindset Forage on Information, No Time Invest Intelligence,
Bumbling Information Overload Entropy Not Enough Time to Think Cursor
Bumbling Information Entropy Rework Cost Saved by Comm Metrics
Bumbling Action Items Documents No Management System to Track Commitm
IBM Needs Management Technology Cannot Manage Action Items Cannot Tra
IBM Cannot Plan Follow Up Effectively Needs Business Intelligence

3115 -
311501 -  ..
311502 - Executives Work Long Hours Filled with Meetings and Conversation
311503 -
311504 - The article at ref OF 10 0001, chronicles the past year of its new
311505 - CEO, Lou Gerstner, and analyses future prospects, ref OF 10 ZO7L
311506 -
311507 -     They want to participate in the Information Highway, ref OF 10
311508 -     0454
311509 -
311510 - Article indicates IBM has faced issues of survival in a changing
311511 - market, and so is looking for opportunities to sell something valuable
311512 - to its customers, and to make new customers. ref OF 10 4S48
311513 -
311514 -      This condition presents a good opportunity for SDS, since it can
311515 -      accomplish these objectives, ref OF 2 line 23.
311516 -
311517 -    ..
311518 - Gerstner works 12 hour days, filled mostly with meetings,
311519 - ref OF 10 line 53, supporting the contention that managers spend most
311520 - of their time talking, reported on 940510. ref SDS 15 0034
311521 -
311522 -      Gerstner's desk has a desktop computer with OS2 and a ThinkPad.
311523 -      ref OF 10 MW6L There is no explanation of how the technology is
311524 -      used to improve earnings at IBM other than by selling to other
311525 -      people.
311526 -
311527 -  ..
311528 - Planning is a major challenge in the culture of IBM. ref OF 10 OV4O
311529 - and ref OF 10 LW6J  IBM needs better management reported on....
311530 -
311531 -    Hectic cannot management documents........ 931209,
311532 -
311533 -
311534 -        [...in another record today, Henry Kissinger explains bumbling
311535 -        is a major challenge at big organizations. ref SDS 20 4238
311536 -
311537 -        [On 931229 IBM does not have management systems to track
311538 -        documents and action items. ref SDS 4 9870
311539 -
311540 -        [On 941206 Dick Sullivan plans to use SDS work product to
311541 -        explain and demosntrate how technology can improve management.
311542 -        ref SDS 23 0001
311543 -
311544 -  ..
311545 - IBM had significant challenges from re-organization, ref OF 10 5Z4M,
311546 - hampering reliability of representations by IBM. ref OF 10 522M
311547 -
311548 -      Hard-won agreements are discarded in a moment when a new manager
311549 -      takes over. Painstaking plans must be resubmitted every time a
311550 -      new management line is drawn. ref OF 10 522M
311551 -
311552 - IBM is focusing on developing products that improve productivity of
311553 - its customers, using integration, ref OF 10 SN9F, which can be
311554 - fulfilled by SDS, per ref OF 2 line 28.
311555 -
311556 -  ..
311557 -
311558 - IBM must work smart to survive, ref OF 10 TO6H  SDS enable people to
311559 - work smarter using intelligence. ref OF 2 line 13.
311560 -
311561 -        [On 941114 demonstrated SDS to IBM at Comdex; planning set for
311562 -        development and marketing SDS. ref SDS 22 5380 and ref SDS 22
311563 -        9481
311564 -
311565 -
311566 -
311567 -
311568 -
311569 -
311570 -
311571 -
311572 -
311573 -
3116 -