CONTACTS 
0201 - IBM OS/2                           407 443 2000
020101 - Mr. Nick Centofonti; Vice President =407 443 9301   fax 982 7774
0202 - IBM OS/2                           407 443 2000
020201 - Mr. George Huerta; Windows Apps Analyst =407 443 0493
020202 - Technical Support   =800 992 4777 fax 407 443 6940

SUBJECTS
Property Management
OS2, General, ServicePak for 2.1 XR06200

0404 -    ..
0405 - Summary/Objective
0406 -
040601 - Follow up ref SDS 12 0000.
040602 -
040603 - Nick will refund cost of ServicePak disks, but not phone expense.
040604 -
040605 - I am now concerned about how to solve OS2 icon object failure problem
040606 - reported at ref SDS 14 line 63, without using the ServicePak.
040607 -
040608 - Partially solved Omnipage problem, but extensive testing shows it is
040609 - still failing.
040610 -
040611 - Submitted ref DIT 1 0001 to Nick confirming these understandings, and
040612 - sent ref DIT 4 0001 to George on the Omnipage problem.
040613 -
040614 -
0407 -
0408 -
0409 - Progress
0410 -   ..
041001 - Nick's voice mail said he is away from his desk, but in the
041002 - office, and that he will return the call today or tomorrow.
041003 -
041004 - I left a message asking about status of his review of claim submitted
041005 - via ref DIP 1 line 27, at ref SDS 12 line 45.  Advised that his
041006 - colleague, Shawn, says we may need the ServicePak, at ref SDS 14 line
041007 - 49.
041008 -
041009 -
0411 -
0412 -
0413 - 1423 Nick called back
0414 -
041401 - He apologized for not having already answered our claim, ref DIP 1
041402 - line 27.  Nick said delivery of US mail is very slow to their
041403 - location, and it takes awhile to get to him once it is delivered by
041404 - the post office.
041405 -
041406 - He gave our claim to a colleague who has prepared a letter that is
041407 - still under review for final edits.  In general they will credit for
041408 - the program disks, but not for the phone calls.  To make progress on
041409 - other issues, we deferred detailed consideration of this IBM's views
041410 - on phone expenses until after we recieve Nick's letter.
041411 -
041412 - I explained the notice from Shawn today that we may need to ServicePak
041413 - afterall to solve the TRAP 000e problem, per ref SDS 14 line 49.
041414 -
041415 -
041416 -  ..
041417 - ServicePak Enigma
041418 -
041419 - When George called about the Omnipage problem explained below, I asked
041420 - about his experience installing the Service Pak.  I am not sure if he
041421 - indicated he has installed it, or whether he simply indicated that
041422 - problems arise when it is installed.  He feels fairly strongly there
041423 - should not be any problems getting the desktop to come back, as occur-
041424 - red when we upgraded from 2.0 to 2.1, per  ref SDS 1 line 84, and
041425 - other problems sort of summarized beginning at ref SDS 2 line 49.
041426 -
041427 -    It is not clear why we should spend a lot of time installing 21
041428 -    disks, and risk days and weeks, solving new problems, in order to
041429 -    get a single correction to a specific problem?
041430 -
041431 -
0415 -

SUBJECTS
Omnipage Professional, V 2.11 386; SN 2804A C00 001771
OS2, Windows Applications, Omnipage, 930730
6x764,psr  Omnipage 930730, APR pj09766

0706 - Summary/Objective
0707 -
070701 - Nick facilitated contact with support on this problem.  George offered
070702 - some ideas, which yielded some success.  Omnipage is now able to con-
070703 - sistently scan simple documents under OS2, but is consistently crash-
070704 - ing on more complex jobs
070705 -
070706 - Submitted ref DIT 4 line 30, including this record, via fax including
070707 - to George for planning further improvements on following points:
070708 -
070709 -           Omnipage should perform under OS2, as well as it does under
070710 -           Windows 3.1 and DOS 5.0 with respect to document complexity
070711 -           and scanning speed.
070712 -
070713 -
070714 -
0708 -
0709 -
0710 - Progress
0711 -
071101 - Nick said they are investigaing the Omnipage problem, mentioned at ref
071102 - SDS 12 line 122 in the claim.  He looked up the APR, but found there
071103 - was too much information to find the part that related to our problem,
071104 - so we could discuss it comprehensively during our call.
071105 -
071106 - Nick asked for George's last name.
071107 -
071108 - This information is shown in the claim submitted on May 2, at ref SDS
071109 - 12 line 122.  I used that to open the record at Dec 9, ref SDS 4 line
071110 - 35, and reviewed the record with Nick.  We considered the benefit of
071111 - following up on the specific point of setting up the conference call
071112 - with the HP rep, in light of the fact that George had been unable to
071113 - solve the problem with IBM internal resources and expertise.
071114 -
071115 -     [subsequent experience reported below shows this conference still
071116 -     seems necessary]
071117 -
071118 -
071119 - Nick said he will have someone call us on this.
071120 -
071121 -
071122 -
0712 -
0713 -
0714 - 1525 George called back
0715 -
071501 - We reviewed the problem explained at ref SDS 3 line 54, and seem to
071502 - have solved it today.
071503 -
071504 -     [Although further testing the next morning indicates the problem
071505 -     is not solved.]
071506 -
071507 - George had a newer version of sjii.exe (dated in late 1993) called by
071508 - Omnipage settings DOS_DEVICE, so we decided to download it to replace
071509 - my version dated whereas, our program is dated 920718.
071510 -
071511 - We found that he has several settings that are different from those
071512 - used in our discussions last year.  Therefore, we conformed my
071513 - settings to those on his computer, as shown below.  I did a test and
071514 - it worked; so, it appears the settings are important.
071515 -
071516 -     George agreed that the most important setting is likely the
071517 -     int_during_io "on."
071518 -
071519 -         [Although the next day, he said we can disconnect this to
071520 -         speed up performance, per ref SDS 16 line 210.]
071521 -
071522 - I asked George to prepare an ascii file containing instructions on
071523 - configuring and using Omnipage that reflects the experience he has
071524 - gained since our discusison on Dec 9, and which is not set out in the
071525 - IBM OS2 manual.  George said he will do this and will call tomorrow or
071526 - the next day so I can download this file.
071527 -
071528 -
071529 -
0716 -
0717 -
0718 - Settings
0719 -
071901 - George feels his computer is configured similar to mine, i.e. 486 DX
071902 - 50 with 16 MB RAM.  We made following changes in my settings to
071903 - conform to those he is using successfully:
071904 -
071905 -
071906 -                          ..
071907 -                         George             Rod          Changed
071908 -                              --------     ---------
071909 -    DOS High             off                on
071910 -    DOS UMB              off                on
071911 -    EM_MEM_LIMIT         6144               2048         6144
071912 -    IDLE_SENSITIVITY     100                75           100
071913 -    INT_DURING_IO        on                 off          on
071914 -    MEM_EXCLUDE_REGION   blank              cc000-cffff  cc000-cffff
071915 -    XMS_MEM              6144               2048         6164
071916 -
071917 -
071918 -
071919 - After making these changes and before installing the updated sjii.sys
071920 - driver, received from George today, per above, we did a test run.  It
071921 - was successful on 2 pages.  Off line I will try several more runs.
071922 -
071923 -
071924 -
071925 -
0720 -
0721 -
0722 - 1725 Testing - Success and Failure
0723 -
072301 - Scanned a 6 or 7 page 10 point magazine article, successfully.  It was
072302 - fairly complex, and so seems like a good test.  Typically this would
072303 - have failed, so this is a good sign.
072304 -
072305 - Overall operation seems much slower which may be due to the new
072306 - sjii.sys routine.  Possibly it is slightly incompatible with the ocr
072307 - program.  It is much slower to even load Omnipage after clicking on
072308 - the icon, than in Windows running under DOS 5.0.
072309 -
072310 -    The accuracy of the scan seems higher using new sjii.sys, which may
072311 -    account for the slower operation.
072312 -
072313 -    Actually, turned out the speed is the same for the old and new
072314 -    sjii.sys.  Speed varies according to other programs being run
072315 -    concurrently that consume memory.  OS2 does not seem to run
072316 -    Omnipage as well with multiple programs as does Windows 3.1 running
072317 -    directly under DOS 5.0, which conflicts with IBM's design
072318 -    objective.
072319 -
072320 -
072321 -
072322 -  ..
072323 - Failure Encountered
072324 -
072325 - Early next morning, got another failure of the kind explained at ref
072326 - SDS 3 line 54, after scanning 11 page magazine article in what seems
072327 - like 8 point font, at ref SDS 15 line 44. I swapped the old sjii.sys
072328 - back for this scan job to see if scanning speed would increase.  It
072329 - did not seem to do so.  The scan itself takes about 45 seconds per
072330 - page, which seems much slower than under Windows 3.1.
072331 -
072332 - Swapped sjii.new back to sjii.sys and scanned article again.
072333 -
072334 -     Tried blanking mem_exlcude_region, same as George's system.
072335 -
072336 -
072337 - Program crashed during scan on page 9.  Had to re-boot to start over.
072338 -
072339 - Tried same scan job, but without loading SDS, which is a DOS app, and
072340 - so should only take at most 1 MB of ram.
072341 -
072342 -    Scanning is nearly twice as fast when Omnipage is only program
072343 -    loaded, takes about 25 seconds to scan a page instead of 45
072344 -    seconds, when SDS is loaded when the scan is being done.
072345 -
072346 -    Completed scanning all 10 pages.  Got same failure during
072347 -    recognition on about page 5, same as at ref SDS 3 line 54.
072348 -
072349 - Tried putting mem_exclude_region setting back to cc000-cffff, and ran
072350 - job again.
072351 -
072352 -    Same result as above.  Scan completed, but on page 3 of recognize
072353 -    operation, got error message.
072354 -
072355 -
072356 -  ..
072357 - Tried Less Complex Job
072358 -
072359 - Decided to try the job that scanned successfully earlier this
072360 - evening.  It is a 6 page 10 point font magazine article.
072361 -
072362 - This was successful.
072363 -
072364 -
072365 - Complex Scan Failed Again
072366 -
072367 - This time tried changing mem_limit_exclude back to 2048.  This run
072368 - was nearly successful.  The failure occurred on page 9 or 10 rather
072369 - than on page 4 - 5, as seemed to occur on prior tries.
072370 -
072371 -
072372 -
072373 -
072374 -
072375 -
0724 -

SUBJECTS
OS2, Windows Applications,
Windows 3.1, General

0905 - Summary/Objective
0906 -
090601 - Windows 3.1 is very slow to load, and has crashed several times.  Had
090602 - to re-boot a few times to make the thing go forward.  When we click on
090603 - the Program Manager, the icon and the pointer change to indicate the
090604 - program is loading, but nothing happens.  Cannot click on anything.
090605 -
090606 - Problem is less pronounced when no other applications are loaded, but
090607 - that defeats the purpose of a Windows multi-tasking environment.
090608 -
090609 -
090610 -
090611 -
0907 -

SUBJECTS
SDS Marketing, Developing Leads, Industry Contacts
SDS Marketing, Sales, Sales discussions

1105 -
110501 -  ..
110502 - Follow up ref SDS 5 0000.
110503 -
110504 - I asked Nick for a reference to contact about demonstrating SDS, per
110505 - my offer at ref DIP 2 line 42, I also expressed appreciation for his
110506 - earlier efforts to obtain review through his immediate channels.  Nick
110507 - noted the professionalism that has guided the Welch presentation of
110508 - the SDS opportunity to IBM.
110509 -
110510 -     The issue is how to obtain serious review of an alleged innova-
110511 -     tion, so an informed decision can be made about what action to
110512 -     take.
110513 -
110514 - Nick will consider this matter and let me know in the next day or so,
110515 - about his ideas and recommendations.
110516 -
110517 -
110518 -
1106 -