CONTACTS 

SUBJECTS
Wicked Problems Analysis Solution Dialog Mapping Facilitates Meeting
Correcting Corrections Wicked Problems Solved by Intelligence Analys
Lessons Learned Trial Error Rework History
Proactive Problem Handling Risk Management Discover Fix Errors
Facilitate Meetings Be Prepared Writing Record Organizational Memory
Continual Learning Links Good Management Working Intelligently Trace
Wicked Problems Social Complexity Jeff Conklin

4509 -
4509 -    ..
4510 - Summary/Objective
4511 -
451101 - Follow up ref SDS 21 0000, ref SDS 16 0000.
451102 -
451103 - Received research from Gary supporting requirements for solving
451104 - difficult problems that devolve into endless loops of correcting
451105 - corrections. ref SDS 0 PG4L  Gary asks for guidance on "simple"
451106 - explanations of SDS that meet common requirements.  Accuracy, working
451107 - intelligently to reduce mistakes are common goals on the job for most
451108 - people. ref SDS 0 BG8H  The ASB Gary collaborated to submit this past
451109 - August explains SDS support for precision access that improves
451110 - accuracy. ref SDS 0 MT4G  POIMS, NWO, and other foundational documents
451111 - provide simple explanations of common requirements SDS supports.
451112 - ref SDS 0 FV6F  Gary proposes "partially controlled vocabulary" to
451113 - describe SDS support for Context Management that enables controlled
451114 - visibility with multiple views. ref SDS 0 PQSX  He asks about an easy
451115 - to use word and phrase search function. ref SDS 0 XZ9J
451117 -              ..
451118 -             [On 050303 developed search that reduces time finding
451119 -             words and phrases in the Subject Index from 10 to 1
451120 -             second. ref SDS 26 SF5I
451121 -
451122 -
451123 -
451124 -
451125 -
451127 -  ..
4512 -
4513 -
4514 - Progress
4515 -
451501 - Correcting Corrections Wicked Problems Solved by Intelligence
451502 - Wicked Problems Analysis Timely Access Related History Helps Solve
451503 - Analysis Timely Access to Related History Help Solve Wicked Problems
451504 -
451505 - Received ref DRT 1 0001 from Gary with corrections to records cited in
451506 - a letter to Gary on 041106. ref SDS 21 KF5G  Gary submits further
451507 - research on expanding SDS support for solving problems....
451509 -         ..
451510 -        == Correcting Corrections Loop, ref DRT 1 BG38,
451511 -
451512 -        ...which is discussed in POIMS. ref OF 5 5582
451514 -         ..
451515 -        Senge is correct about the nature of the loop. According to
451516 -        TOC, ref DRT 1 BG36, at least part of the problem is procedural
451517 -        in that the problem is never analyzed to determine the basic
451518 -        cause(s) (Determine what to change), the repair is not analyzed
451519 -        with respect to its ability to resolve the problem without
451520 -        adverse consequences (Decide what to change to), and the
451521 -        implementation is not planned (Decide how to implement the
451522 -        change).  The Current Reality Tree, the Future Reality Tree,
451523 -        and the Prerequisite Tree are the primary tools for this
451524 -        analysis.
451526 -  ..
451527 - Drucker comments that analysis is the primary responsibility, tool,
451528 - and task of management, since it underlies all other tasks, reported
451529 - on 931130. ref SDS 3 7911  Covey simplifies the task calling for
451530 - people to first understand, then prescribe, reported on 921205.
451531 - ref SDS 1 2231
451532 -
451533 -
451534 -
451535 -
4516 -

SUBJECTS
Links Connect Dots Accuracy Precision Access Granular Addressability
Simple Explanation SDS Granular Addressability Links to History Cont
Align with Links to History Context Authority Reveal Correlations Im

5305 -
530601 -  ..
530602 - Elevator Pitch Simple Explanation SDS Easy to Grasp 30 Seconds
530603 - Simple Explanation Precision Access Accuracy Avoids Mistakes
530604 - Brief Description SDS Precision Access Improves Accuracy Reduce Errors
530605 - Accuracy with Precision Access Understanding Causation Explains SDS
530606 -
530607 - Follow up ref SDS 20 S69N.
530608 -
530609 - Gary continues...
530610 -
530611 -        SDS certainly supports problem analysis with a good record,
530612 -        but, here again, it supports things that people don't do.  We
530613 -        still haven't worked out in a way that is simple to explain, a
530614 -        good process that isn't being done because of poor tools, and
530615 -        how tools will help. ref DRT 1 BG56  The willing to apply the
530616 -        process needs to come along with the tools in order for benefit
530617 -        to occur.  Given the willingness to implement the process,
530618 -        tools are needed to make it effective in terms of doing the
530619 -        process correctly and energy expended.
530621 -  ..
530622 - Simple ways to explain SDS, commonly called an "elevator pitch" have
530623 - been developed previously....
530624 -
530625 -            [On 050119 Henry van Eykan asks about explaining SDS with
530626 -            words everybody understands, rather than Communication
530627 -            Metrics. ref SDS 25 5E5O
530629 -         ..
530630 -        Simple explanations in 25
530631 -        words or 30 seconds.............. 951012, ref SDS 7 5V7G
530633 -         ..
530634 -        SDS improves memory and
530635 -        learning......................... 951112, ref SDS 9 R16G
530637 -         ..
530638 -        Morris discusses explaining
530639 -        SDS for Course on Com
530640 -        Metrics at George Washington
530641 -        University....................... 951103, ref SDS 10 A15F
530643 -         ..
530644 -        Simple explanation SDS for
530645 -        General Hank Hatch............... 960410, ref SDS 11 0660
530647 -         ..
530648 -        Introducing New System of
530649 -        Knowledge Requires Using
530650 -        New Language..................... 970830, ref SDS 12 0140
530652 -         ..
530653 -        Meeting Caltrans explains
530654 -        Com Metrics benefits for
530655 -        government management............ 970912, ref SDS 13 4150
530657 -         ..
530658 -        Intellectual bridges developed
530659 -        simple ways to explain SDS....... 010730, ref SDS 15 LH6M
530661 -  ..
530662 - More recently, on 041025 Gary collaborated on developing a simple
530663 - explanation of SDS for precision access that improves accuracy, shown
530664 - in a brief description of the ASB, ref SDS 20 SR4N, and based on ideas
530665 - from Woody received 041022. ref SDS 19 F18H
530667 -  ..
530668 - On 950202 the Aerospace company reported requirements for keeping a
530669 - diary of work experience. ref SDS 4 8447  Schedule Diary System (SDS)
530670 - meets this requirement. see NWO, ref OF 12 PWVQ  Eight (8) steps for
530671 - Communication Metrics improve accuracy. see POIMS, ref OF 6 685K  This
530672 - record illustrates meeting this requirement.
530674 -         ..
530675 -        [On 041118 Woody asked about common requirements SDS supports,
530676 -        and Gil cited SDS support for linking, which enables precision
530677 -        access that improves accuracy. ref SDS 23 KU85
530679 -         ..
530680 -        [On 041124 accuracy is a simple explanation of self-evident
530681 -        benefits everybody cares about; precision access using granular
530682 -        linking and indexing enable SDS to find relevant history on
530683 -        demand, i.e. in seconds, because everything is in the right
530684 -        place at the right time. ref SDS 24 Q36Q
530686 -  ..
530687 - POIMS was developed as a summary explanation of SDS...
530688 -
530689 -           Personal and organizational integrated memory and
530690 -           management.
530691 -
530692 -           Plan, organize, integrate and measure
530694 -  ..
530695 - Communication Metrics was later adopted for a simple explanation of
530696 - SDS, reported on 950327. ref SDS 6 EK5J
530697 -
530698 -           Listening defined as...
530699 -
530700 -               Leadership
530701 -               Understanding
530702 -               Follow up
530704 -  ..
530705 - NWO has a simple explanation of SDS support for accuracy. ref OF 12
530706 - LW5I
530708 -  ..
530709 - Typical Day Scenario has a simple explanation of SDS. ref OF 9 0001
530711 -  ..
530712 - SDS enables intelligence support that complements traditional cost and
530713 - schedule metrics with a system of Communication Metrics.
530715 -  ..
530716 - "Metrics" for communication seem hard to understand and to explain.
530717 - On 950204 analysis showed 2,000 year history of people routinely
530718 - weighing accuracy of communication, commonly called a mistake or a lie
530719 - that occurs in testimony during trial. ref SDS 5 0937  Measuring
530720 - accuracy by weighing evidence is a common communication metric.
530721 - ref SDS 5 WT5J
530723 -  ..
530724 - SDS saves time and money by improving accuracy to reduce mistakes.
530726 -  ..
530727 - Accuracy improves with SDS granular addressability and indexing that
530728 - make access fast and easy for checking alignment by accomplishing
530729 - traditional documentation, paper trail, and audit trail based on
530730 - traceability to original sources, called out in professional
530731 - standards, reviewed on 950721. ref SDS 8 1740
530732 -
530733 -        [On 041118 reviewed Glen's simple explanation of SDS linking,
530734 -        which enables precision access that improves accuracy.
530735 -        ref SDS 23 KU85
530736 -
530737 -
530738 -
530739 -
530740 -
530741 -
5308 -

SUBJECTS
Subject Index Shared Among Team for Context Management SDS Design Co
Word Phrase Search Manage Complexity of Knowledge Subject Index Impr
Context Management Shared Meaning Requires Routine Refinement Tendin

6605 -
660601 -  ..
660602 - Word Phrase Search Manage Complexity of Knowledge
660603 - Subject Index Improved with Word and Phrase Search Support
660604 - Multiple Views Context Controlled Visibility Precision Access
660605 - Partially Controlled Vocabulary with Searches for Words Phrases
660606 -
660607 - Gary continues...
660608 -
660609 -        You note Woody's observation that "people describe the same
660610 -        thing in multiple ways, ref DRT 1 PQSX, on different
660611 -        occasions". ref SDS 18 LE4L
660613 -         ..
660614 -        Controlled vocabularies and thesauri are one approach which
660615 -        helps the situation, as there are shared terms from shared
660616 -        meaning. ref DRT 1 BG76
660617 -
660618 -             [On 050303 developed search that reduces time finding
660619 -             words and phrases in the Subject Index from 10 to 1
660620 -             second. ref SDS 26 SF5I
660622 -         ..
660623 -        I am going to refer to an idea of "partially controlled
660624 -        vocabulary" to describe the idea I have for approaching the
660625 -        problem. ref DRT 1 BG7N
660627 -         ..
660628 -        In order for a group to exhibit cohesion and collaborate
660629 -        effectively, there must be share meaning and shared objectives.
660630 -        ref DRT 1 QI5R  If the only meaning is shared meaning, there is
660631 -        no individual innovation. Innovation involves new points of
660632 -        view, and new language (or use of language) to capture the
660633 -        views as explicit knowledge. As the group converts the explicit
660634 -        knowledge to explicit knowledge once again, the individuals
660635 -        internalize the new language and adopt new shared meaning, thus
660636 -        increasing the size and scope of the shared vocabulary.
660638 -  ..
660639 - Gary may mean "convert explicit knowledge to [something else]
660640 - knowledge."
660642 -  ..
660643 - Gary continues...
660644 -
660645 -        So, we have "partially controlled vocabulary" where shared
660646 -        meaning makes use of shared language, and private meaning uses
660647 -        language that may or may not be shared. ref DRT 1 P65N
660648 -
660649 -        This explains part of the failure of keyword systems -- to be
660650 -        effective, all the meaning is shared meaning.  Wiki's without
660651 -        indexing suffer from this problem as they grow in size, for
660652 -        example. ref DRT 1 4G6I  A thesaurus (with a dictionary for
660653 -        definitions) organizes vocabulary to some extent. If the
660654 -        keywords are not organized in some fashion, it is very hard to
660655 -        be consistent when assigning keywords to content.  Even when
660656 -        the keywords become subjects and support multiple phrasings,
660657 -        assigning subjects consistently is a major issue.  Locating
660658 -        subjects in an unfamiliar hierarchy is difficult.  Organizing
660659 -        subjects into a meaningful personal hierarchy is far from easy
660660 -        (improved ability to manipulate the structure helps, but there
660661 -        is still some degree of complexity to the problem).
660662 -
660664 -         ..
660665 -        Word/Phrase Search Solve Complexity of Knowledge
660666 -
660667 -        This leads to the idea of an easy word / phrase search
660668 -        throughout the Subject Index. Unfortunately, this leads to some
660669 -        of the same problems that are being addressed by metadata
660670 -        initiatives for the web -- how do we assign disambiguating
660671 -        information to the terms (Tom Jones could be a character, a
660672 -        book, a movie, an author, or a personal contact). ref DRT 1
660673 -        AH7L
660674 -
660675 -            [On 050303 binary search in the Subject Index reduces time
660676 -            to find relevant words and phrases in the organic structure
660677 -            of context from 17 down to 1 second; synergy with precision
660678 -            access for dynamic linking makes makes finding critical
660679 -            details fast and easy for "connecting the dots" in time to
660680 -            be effective, because everythng is in the right place at
660681 -            the right time. ref SDS 26 C16D
660683 -         ..
660684 -        Using a program such at dtSearch to do full text indexing of
660685 -        the record and the SI would be an interesting experiment, but
660686 -        it isn't clear how much SDS would benefit from it. ref DRT 1
660687 -        MH8K
660688 -
660689 -                http://www.dtsearch.com/PLF_desktop_2.html
660691 -  ..
660692 - Experience shows that when the user has distinct words and phrases in
660693 - mind, searching the index is fast and easy by scrolling through a
660694 - sorted index.  Often people don't have a clue what words and phrases
660695 - to enter into a search argument.  Stepping through the Subject Index
660696 - provides clues about how to ask for a subject.
660698 -  ..
660699 - The subject index can be searched for words and phrases using the
660700 - Editor...
660701 -
660702 -        Menu
660703 -          Tools
660704 -            Keyword Locator (1st choice in menu)
660706 -  ..
660707 - Enter in the dialog box...
660708 -
660709 -        h: sd 06 UUUUU
660710 -
660711 - ...where "UUUUU" is the SDS user ID.
660713 -  ..
660714 - Hit space bar twice and enter the string.
660716 -  ..
660717 - Search can be set to case sensitive (not recommended).
660719 -  ..
660720 - Once specification is entered, press Enter.
660721 -
660722 -     [On 050303 binary search in the Subject Index reduces time to find
660723 -     relevant words and phrases in the organic structure of context
660724 -     from 17 down to 1 second; synergy with precision access for
660725 -     dynamic linking makes makes finding critical details fast and easy
660726 -     for "connecting the dots" in time to be effective, because
660727 -     everythng is in the right place at the right time. ref SDS 26 C16D
660728 -
660729 -
660730 -
660731 -
660732 -
660733 -
6608 -

SUBJECTS
Default Null Subject Account for Blank Record

6703 -
670401 -  ..
670402 - SDS Applied with Com Metrics Provides Advertisement of Good Management
670403 -
670404 - Submitted ref DIT 1 0001 responding to Gary's ideas and comments, per
670405 - above, ref SDS 0 BG8H, on marketing SDS...
670406 -
670407 -    1.  I corrected the spelling problems you cite.
670409 -         ..
670410 -    2.  Your comment...
670411 -
670412 -            "...if I read the context correctly. I *think* there is
670413 -            only 1 conference."
670414 -
670415 -        ...is not clear.  Can you give a referent, and explain the
670416 -        problem more fully?
670417 -
670418 -            [On 041110 Gary frustrated by time and difficulty of
670419 -            transformation retooling skills and culture for new way of
670420 -            working intelligently. ref SDS 22 GP4N
670422 -         ..
670423 -    3.  Experience indicates SDS makes "good management" faster and
670424 -        easier by enabling people to externalize innate cognitive
670425 -        functions people do all the time incorrectly, which leads folks
670426 -        down the wrong path, mentioned in your letter on 011006.
670427 -
670428 -            [On 041110 Gary concurs that SDS makes good management
670429 -            faster and easier. ref SDS 22 KN8V
670431 -         ..
670432 -    4.  "Good management" occurs along a continuum from very difficult
670433 -        to hard to easier and then fast and easy as a matter of
670434 -        volition based on situational awareness.  If people are busy,
670435 -        then anything that takes any amount of time, or is at all
670436 -        frustrating, requires study, calling someone and pressing a lot
670437 -        of buttons to get an answer, etc., gets delayed, deferred, and
670438 -        then forgotten until error occurs in the form of loss, harm,
670439 -        pain.
670441 -         ..
670442 -    5.  SDS support for analysis begins with capturing a record.  There
670443 -        are seven (7) more steps.
670445 -         ..
670446 -    6.  Writing a narrative that accounts for all the facts in relation
670447 -        to prior history, objectives, requirements and commitments
670448 -        makes analysis comprehensible in the form of a story that
670449 -        reveals gaps which require follow up identified with action
670450 -        items that cannot be recognized in the ordinary course of
670451 -        events due to information overload, limited span of attention,
670452 -        and meaning drift.
670454 -         ..
670455 -    7.  Headlines summarize the meaning of complex details.  Organizing
670456 -        the story constructs multiple views that further extend the
670457 -        power of knowledge for controlling lower levels of organic
670458 -        structure, and enable assembling reports that show patterns
670459 -        which broaden understanding cause and effect.  "Connecting the
670460 -        dots" with links to related history and sources discovers
670461 -        correlations, implicationsm, and nuance (getting better with
670462 -        commas) which identify actions that are needed to avoid future
670463 -        problems.  Summarizing the story with a narrative encaples the
670464 -        big picture with links to the details, which otherwise conceal
670465 -        the "devil" under Murphy's Law.  Feedback to people distributes
670466 -        anytime, anywhere intelligence in time get things done by
670467 -        relying on the record, rather than on personal recall.
670468 -        Feedback from people continually refines accuracy.
670470 -         ..
670471 -    8.  Drucker maintains this form of analysis is essential to meet
670472 -        new realities of a new world order, reviewed on 931130,
670473 -        ref SDS 3 1855, but further notes that technology must aid
670474 -        human cognition in order to accomplish this emerging
670475 -        requirement, reported on 991025. ref SDS 14 0785
670476 -
670477 -            [On 041110 Gary worries that not many people follow
670478 -            Drucker's advice. ref SDS 22 KO3Q
670480 -         ..
670481 -    9.  Accordingly, SDS is a new way of working "intelligently" not
670482 -        because people don't know about the steps and are not in
670483 -        varying degrees trying to perform them.  SDS enables people to
670484 -        use good management in greater measure and more often, i.e.,
670485 -        SDS "routinizes" good management.
670486 -
670487 -            [On 041110 Gary objected that people are familiar with SDS
670488 -            support for common management tasks. ref SDS 22 KM6S
670490 -         ..
670491 -   10.  Willingness to use good management comes from getting support
670492 -        for good management that enables people to get things done
670493 -        within the time available.  This is the "deliver the goods"
670494 -        component of marketing that "shows the product" discussed on
670495 -        040927. ref SDS 17 KF9M
670497 -         ..
670498 -   11.  We can do this proactively on the job, as you have been
670499 -        workiing toward, and we can do it passivly on the Internet,
670500 -        also, discussed on 040927. ref SDS 17 VI9T
670502 -         ..
670503 -   12.  In either case, our concept is that people are doing all the
670504 -        steps innately that SDS support externally, much like a car
670505 -        enables people to go the store more often and carry more stuff.
670506 -        Just as people go to the store 3 or 4 times a day, rather than
670507 -        once a week or once a month in previous times.  We have to
670508 -        explain the product, and we have to enable people to experience
670509 -        benefits.  It is harder than selling a car, because there is a
670510 -        difference between improving physical tasks, and improving
670511 -        mental tasks, but over time, the latter will come be seen as
670512 -        much more useful.
670514 -         ..
670515 -   13.  I think.....
670516 -
670517 -
670518 -
670519 -
670520 -
670521 -
670522 -
670523 -
670524 -
670525 -
670526 -
670527 -
670528 -
670529 -
670530 -
670531 -
670532 -
670533 -
670534 -
6706 -