THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
S U M M A R Y
DIARY: June 4, 2003 08:42 AM Wednesday;
Gary learning Com Metrics for good management at Aerospace company using SDS.
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Com Metrics Best Practices Summary/Objective SDS Records Narrative Wr
Proactive Learning to Use SDS for Com Metrics Enables Good Management
8 Steps Com Metrics Proactive Learning Enables Good Management at Boe
Johnson, Gary Proactive Learning to Use SDS for Com Metrics Enables G
Secret SDS Only Knowledge Management Capabilty Requires Breakthrough
Advertise Spreading Word Wide as the Waters Posting 8 Steps on Wall a
Wide as the Waters Spread Word Visibility Explain SDS POIMS NWO Grow
3-layer Architecture Transitions from IT to Culture of Knowledge Usin
Promote Advertise Transformation 3-layer Architecture SDS Learn 8 Ste
Build Demand Grow Culture of Knowledge Communication Link Cite SDS PO
Visibility Explain SDS POIMS NWO Grow Culture of Knowledge through Em
SDS Learn 8 Steps for Com Metrics Enables Good Management
3314 - ..
3315 - Summary/Objective
331601 - Follow up ref SDS 9 0000, ref SDS 6 0000
331603 - Gary reported in a letter the other day having printed the eight (8)
331604 - steps to perform Com Metrics with SDS, as listed in POIMS. ref OF 5
331605 - 685K Initially, it was not clear why this was done. A follow up
331606 - letter explained the eight (8) steps are posted on the wall in his
331607 - office for a due diligence checklist and reminder to do the steps, and
331608 - secondly, it provides talking points when people stop by for a visit
331609 - for explaining a new way of working intelligently, as explained in
331610 - POIMS. ref OF 5 6649
331612 - [On 030708 Jerry Nord discusses need to enhance skills and
331613 - practices of the Technical Advisor role at CSG using SDS for Com
331614 - Metrics. ref SDS 11 N96N
331616 - ..
331617 - Giving common visibility to the steps for using SDS aids learning
331618 - Communication Metrics, and, also, makes progress on the goal to spread
331619 - the word wide as the waters for transformation to a culture of
331620 - knowledge by referencing foundational documents, which was part of the
331621 - plan for implementing SDS, reported in the record on 020924.
331622 - ref SDS 4 0001
331624 - ..
331625 - Submitted ref DIT 1 0001 to Gary saying....
331627 - 1. Glad to see effort to re-tool work practice by posting up on
331628 - the wall of your office the eight (8) steps for using SDS,
331629 - which are shown in the record on 001219. ref SDS 3 4W4L, This
331630 - posting provides a continual reminder to perform Com Metrics
331631 - that supports transformation to Knowledge Management, as
331632 - related in your letter yesterday.
331634 - ..
331635 - 2. In the meeting with Pat Lincoln at SRI on 030527, ref SDS 8
331636 - 0I4O, Pat was familiar with the eight (8) steps for adding
331637 - "intelligence" that converts information into knowledge.
331638 - ref DIT 1 J76L Even though he is understandably hesitatant
331639 - about adopting the draft endorsement in the current form, due
331640 - to concerns about how to use a "DKR," as related in his letter
331641 - on 030520, ref SDS 7 OF4F, it seems clear that performing the
331642 - action item to review the draft, set in a call on 030421,
331643 - ref SDS 5 CQ3F, has helped educate about steps for performing
331644 - Com Metrics. This scope is fleshed out in Requirements of the
331645 - report issued by the Corps of Engineers on 970328. ref DRP 2
331646 - 6375
331648 - ..
331649 - 3. The eight (8) steps summarize the overall Knowledge Management
331650 - (KM) process of performing Communication Metrics. ref DIT 1
331651 - I78M
331653 - ..
331654 - 4. During the meeting with Pat, we reviewed best practice that
331655 - recognizes SDS provides an opportunity to use good management
331656 - consistently by making the eight (8) steps for doing KM fast
331657 - and easy. ref DIT 1 189G Since Knowledge Managemente is hard
331658 - work using conventional information technology, like meetings,
331659 - calls, email, Powerpoint, etc, as related in research on
331660 - 000307, ref SDS 2 5182, using SDS to perform the eight (8)
331661 - steps makes good management a lot more valuable in addition to
331662 - being easier.
331664 - ..
331665 - 5. None-the-less, as related to Pat on 030527, capturing the
331666 - record to invest intellectual capital takes time. SDS presents
331667 - an opportunity to create more "knowledge" on matters that are
331668 - important within the time available. Not every event requires
331669 - doing all of the eight steps, nor all at once. In the same way
331670 - that writing skills provide an opportunity to write something
331671 - down, or decide not to write anything on some matters, the
331672 - eight (8) steps using SDS expand the opportunity of literacy by
331673 - empowering people to capture a greater share of daily working
331674 - information. Thus, if there is not enough time at the moment
331675 - to do all eight (8) steps, we get started by creating a record,
331676 - and then expand on it when time permits in the same way that
331677 - people innately review in their mind events that are important
331678 - when situational awareness prompts deeper consideration. This
331679 - natural process is commonly called worrying, thinking, review,
331680 - analysis, pondering, et al. SDS provides a flexible structure
331681 - for navigating back to particular records for externalizing
331682 - thinking, review and pondering. Rather than simply "worry,"
331683 - SDS provides the environment for adding intelligence that
331684 - creates knowledge to plan a solution through the power of the
331685 - microcosm that strengthens command and control of the work, as
331686 - set out in POIMS. ref OF 6 1113
331688 - ..
331689 - 6. The point of this letter is to clarify that not having enough
331690 - time to do all eight (8) steps, which is almost always the case
331691 - on the job, is not an excuse to forego doing any of the steps
331692 - for which there is time. As events unfold, past matters that
331693 - seemed inconsequential, can be analyzed in greater detail to
331694 - avoid the problem Morris cited on 921127. ref SDS 1 0674
331696 - ..
331697 - 7. So, hooray for posting the eight (8) steps on the wall at the
331698 - office. ref DIT 1 UX6K
331700 - ..
331701 - That's one small step that launches a lifetime of learning and
331702 - discovery for saving time and money. ref DIT 1 RW6L
331704 - [On 030617 Gary reviewed need for Com Manager to invest
331705 - more time for using SDS to create the record needed for
331706 - finding information when needed. ref SDS 10 VV9I