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S U M M A R Y


DIARY: April 19, 2002 07:53 AM Friday; Rod Welch

Keyword methods proposed by Alex Shapiro to improve email.

1...Summary/Objective
........Organization Part of Adding Intelligence to Information
........Critical Mass of Functions to Improve Productivity
........People Fall Off the Wagon and Revert to Feel Good Management
....Criteria for Category Management
2...SDS Provides Organization to Speed Retrieval of Information
3...Keyword Subjects Topics Categories Supported by SDS Organic Structures
4...Productivity Improved by Automating Manual Information Management


..............
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CONTACTS 

SUBJECTS
Catagory Methods of Traction, 000326
Manage Communication Guide to Running Meetings, Doug Engelbart
Email Subjects Keywords for Organizing Record of Email Communication
Search Find Retrieve Subjects Categores Topics Keywords DKR
Keyword Find Search Engine Apply Topic Map Assemble Record Keywords
Keywords to Identify Subjects for Organizing Record of Email Communic
Keyword Search Need Improvement Enterprise Management Killer App
Email Management, organization
Subject Index Manages Objectives, Values Provides Context to Complexi
Keyword Retrieval

2912 -    ..
2913 - Summary/Objective
2914 -
291401 - Follow up ref SDS 11 0001, ref SDS 10 0001.
291402 -
291403 - Received ref DRT 1 0001 from Alex Shapario suggesting the use of a
291404 - keyword system to improve organization of communication using email
291405 - among OHS/DKR contributors.  He says...
291406 -
291407 -     I just had a good idea for an eazy way to improve this forum.
291408 -
291409 -     Why not make a list of metadata keywords that could optionally be
291410 -     prepended to the subject line of posts to this group. ref DRT 1
291411 -     4Q5K
291412 -
291413 -     ...a script or whatever could check the headers, and put the posts
291414 -     into groups.  If someone replies to a post, then it would not be
291415 -     put into a group because it begins with "RE: " (the "[" symbol has
291416 -     to come first for it to be recognized as containing a keyword).
291417 -     ref DRT 1 MQ6H
291418 -     ..
291419 -     The reason for this idea is that I wanted to mark Peter's
291420 -     post below as containing a piece of software that I wanted to
291421 -     investigate.  If Peter had prepended a keyword to the subject
291422 -     line, say [CollaborationSoftware], then this post could have been
291423 -     put into a group with other CollaborationSoftware where it would
291424 -     be easy to find. ref DRT 1 1R6N
291425 -
291426 -         Alex's goal to improve organization aids retrieval which was
291427 -         cited as a big problem by Eric Armstrong on 010916,
291428 -         ref SDS 9 KA6H, and later on 011003. ref SDS 10 EC5N
291429 -
291430 -     See what I am saying?  With these keywords Eugene could make a
291431 -     webpage that looked like....
291432 -
291433 -                 http://www.fury.com
291434 -
291435 -     ....(or at least some rough interface that would look like the
291436 -     category list on the right). ref DRT 1 UT7K
291437 -     ..
291438 -     Also, (back on a techical tangent) multiple keywords could
291439 -     be supported, i.e. [Keyword1, Keyword2]. ref DRT 1 PPUX
291440 -
291441 -     What do you guys think?
291442 -
291443 -     ... Worst case, instead of a list of keywords, lets at least make
291444 -     a single [SoftwareAnnounce] or [SA] keyword to keep track of just
291445 -     the posts that do as the keyword says. ref DRT 1 WU9J
291446 - ..
291447 - On 011004 Henry van Eykan proposed using a journal methodology
291448 - to improve organization of email for the OHS/DKR record. ref SDS 11
291449 - V65J
291450 -
291451 - On 000414 Eric Armstrong proposed using Traction for email because
291452 - Traction supports categories and keywords, along the lines Alex is
291453 - proposeing today. ref SDS 3 1350
291454 -
291455 - Submitted ref DIT 1 0001 commenting that
291456 -
291457 -    1.  On 000623 Jack Park proposed developing an engine to identify
291458 -        the keywords that organize an ontology derived from email.
291459 -        ref SDS 4 2915
291460 -
291461 -    2.  On 001126 Eugene Kim suggested making better use of Subjects
291462 -        for identifying content of email, ref DIT 1 OA6J, rather than
291463 -        use SDS for organizing the record to facilitate retrieval.
291464 -        ref SDS 6 M36R
291465 -        ..
291466 -        So far, this has not been successful.
291467 -
291468 -         ..
291469 -        Organization Part of Adding Intelligence to Information
291470 -
291471 -
291472 -    3.  The challenge of organizing free form text as occurs in
291473 -        correspondence, books, articles and other narrative is that
291474 -        organization, ref DIT 1 0H7G, accomplished by organic structure
291475 -        using SDS is only a small part of adding intelligence to
291476 -        information to create knowledge, as explained in POIMS.
291477 -        ref OF 1 0367
291478 -        ..
291479 -        Yet, performing this small part using Microsoft and other
291480 -        technology that people like to use is a very complex task that
291481 -        is not addressed by indexing keywords, but rather requires key
291482 -        phrases that comprise subjects, topics, categories and
291483 -        classifications. ref DIT 1 5N7L
291484 -
291485 -        An example extracted from the organic structure for the OHS/DKR
291486 -        project was prepared.  One shows subjects for planning,
291487 -        ref OF 3 0001, and a second shows planning details on Doug's
291488 -        OHS Launch Plan. ref OF 3 PQUW
291489 -        ..
291490 -        Organic structure needs to be added at a unit level,
291491 -        which can be a sentence, paragraph, or in some cases many
291492 -        paragraphs. ref DIT 1 GQ8I  This makes the task complex and
291493 -        time consuming as Jack pointed out on 000221. ref SDS 2 7455
291494 -        ..
291495 -    4.  The degree of complexity of this task is masked (hidden)
291496 -        from the minds eye by the architecture of human thought,
291497 -        ref DIT 1 2V9F, explained in POIMS, ref OF 1 0367, and earlier
291498 -        in the record on 890523. ref SDS 1 SQ5L
291499 -        ..
291500 -    5.  Without a solution, eventually people feel overwhelmed,
291501 -        ref DIT 1 NX4F, as Eric Armstrong reported on 010916,
291502 -        ref SDS 9 KA6H, and in his subsequent letter on 011003 where he
291503 -        points out that productivity is paralyzed without a solution to
291504 -        the problem you pose today, at least it is an element.
291505 -        ref SDS 10 EC5N
291506 -
291507 -         ..
291508 -        Critical Mass of Functions to Improve Productivity
291509 -        People Fall Off the Wagon and Revert to Feel Good Management
291510 -
291511 -
291512 -    6.  Solving the problem of being overwhelmed by information
291513 -        overload that paralyzes productivity, ref DIT 1 5QYW, requires
291514 -        a critical mass of functions working together, as shown in
291515 -        POIMS. ref OF 1 2688  If only keywords are provided, it does
291516 -        not improve anything enough for people to bother, so very soon
291517 -        people fall off the wagon and revert to fast and easy methods
291518 -        in the moment, as Jack related on 010908. ref SDS 7 YF5O
291519 -        ..
291520 -    7.  In sum, your idea today has a lot of merit.  Experience
291521 -        shows that organization is a key element of KM that can be
291522 -        effective when deployed in a larger context, ref DIT 1 FM6N, as
291523 -        Eric noted in a letter on 010916 is accomplished by SDS.
291524 -        ref SDS 8 0001
291525 -
291526 -             In a new letter today, Eric confirms his prior favorable
291527 -             assessment of SDS support for organizing the record and
291528 -             retrieving information. ref SDS 0 QA4G
291529 -        ..
291530 -        Application within the narrow context of email has been
291531 -        raised several times, and is available, ref DIT 1 QRQX, but
291532 -        will not likely yield either favorable response over an
291533 -        extended period, nor favorable results if successfully applied,
291534 -        based on the project record, per Eric's comments on 001122.
291535 -        ref SDS 5 0001
291536 -        ..
291537 -    8.  What is needed is a comprehensive breakthrough design
291538 -        that integrates a critical mass of capability.  This
291539 -        necessarily takes more than 20 minutes to learn and so presents
291540 -        a KM dilemma of how to transition from things people like to
291541 -        things people need, until such time as people to like the
291542 -        things they need, which can take several generations.
291543 -        ref DIT 1 2Q4L
291544 -
291545 -
291546 -     ..
291547 -    Criteria for Category Management
291548 -
291549 -
291550 - Eric Armstrong offers in a letter criteria for using keywords....
291551 -
291552 -    On the subject of catagorizing. Yes. We need categories. There are
291553 -    two requirements to make them useful:
291554 -           ..
291555 -       1.  The requirement that one select from a list of
291556 -           predefined categories. ref DRT 2 II6F
291557 -
291558 -           •  that keeps everyone on the same page, category-wise
291559 -
291560 -           •  some day, a maleable system that let people add and
291561 -              change categories dyamically would be cool, ref DRT 2
291562 -              GJ6O
291563 -
291564 -           •  in the meantime, as long as it was possible to add
291565 -              categories every once in a while, we could limp along and
291566 -              experiment, ref DRT 2 YJ7H
291567 -
291568 -        2. The ability to add categories retroactively. ref DRT 2 5K7K
291569 -
291570 -           •  it's not enough for the original author to do it
291571 -
291572 -           •  <OL7F I'm wondering if this could be an addition to Radio
291573 -              Userland
291574 -
291575 -
291576 -
291577 -
291578 -
291579 -
2916 -

SUBJECTS
Memory Improved by SDS Knowledge Space
Useful Design Time Organizes Chronology Context Causation Sequence Se
SDS Improves Memory, Henry van Eykan
SDS Amazing Memory Mechanism Obviously Works
SDS Shows Value for Historical Record
GUI Preferred Over Function Keys for Productivity
User Interface, Menus, Mouse, Speech
Amazed Fear SDS Records Can't Write Intelligence Overwhelmed Complexi
Care About Alternate Way to Explain Demand
Work Product on Internet Demonstates SDS Provides Structure of Knowle
SDS Enables Amazing Memory with Mechanisms that Obviously Work to Fin
SDS Amazing Memory Would Like to Integrate with Radio Userland
SDS Supports Accurate Memory for Analysis from Disparate Sources Over
Radio Userland Integrated with SDS Memory Would Be Something, Eric Ar

A617 -
A61701 -  ..
A61702 - SDS Provides Organization to Speed Retrieval of Information
A61703 - Keyword Subjects Topics Categories Supported by SDS Organic Structures
A61704 -
A61705 - Received ref DRT 2 0001 from Eric Armstrong who says in a new letter
A61706 - today that he recognizes from examining SDS work product on the
A61707 - internet that SDS enables effective organization and retrieval of
A61708 - information when needed.  This confirms Eric's report along the same
A61709 - lines in a letter on 010916, ref SDS 9 0001, which is also cited above
A61710 - explaining that retrieval is available using the SDS program.
A61711 - ref SDS 0 QG6G
A61712 -
A61713 - Eric further observes...
A61714 -
A61715 -     Now if we could combine it with Radio Userland, so the references
A61716 -     were in outline form, and clicking on them transcluded them into
A61717 -     the message... Well, that would sure be something. ref DRT 2 IB5K
A61718 -
A61719 -
A61720 -
A61721 -
A61722 -
A61723 -
A618 -

SUBJECTS
Productivity ROI Self-evident Benefits Automating Manual Information

A704 -
A70401 -  ..
A70402 - Productivity Improved by Automating Manual Information Management
A70403 -
A70404 - Received a third letter from Eric, ref DRT 3 0001, that offers a lot
A70405 - of ideas for evaluating productivity gains from automating information
A70406 - management tasks.
A70407 -
A70408 - Eric spent a lot time providing structure to organize his work and
A70409 - this makes it a lot easier to add intelligence. ref DRT 3 H08H
A70410 -
A70411 -
A70412 -
A70413 -
A70414 -
A70415 -
A70416 -
A70417 -
A70418 -
A705 -