| Date: Fri, 19 Apr 2002 08:12:35 -0700 | 04 00067 61 02041901 |
Mr. Unfinished Revolution
ba-ohs-talk@bootstrap.org
OHS DKR Project
SRI International
333 Ravenswood Avenue
Menlo Park, CA 94025
..
| Subject: | Keyword Indexing to Improve Email and IT |
Responding to
your letter
today proposing a keyword indexing method for
improving organizatoin and retrieval of information in email for the OHS/DKR
efforts. Jack Park proposed on 000623 using an engine to generate an ontology
for organizing the record....
..
http://www.welchco.com/sd/08/00101/02/00/06/23/114155.HTM#2915
...so it would seem that your idea is in the works.
..
As well, Eugene Kim proposed on 001126 that the group use more diligence to
apply Jack's idea to the email record, perhaps in a less sophisticated form, as
you have in mind today....
http://www.welchco.com/sd/08/00101/02/00/11/26/214933.HTM#M36R
..
The challenge of organizing free form text as occurs in correspondence,
books, articles and other narrative is that organization accomplished by
organic structure using SDS is only a small part of adding intelligence to
information to create knowledge.
..
Yet, performing this small part using Microsoft and other
technology that people like to use is a very complex task that
is not addressed by indexing keywords, but rather requires key
phrases that comprise subjects, topics, categories and
classifications.
..
This organic structure needs to be added at a unit level, which can be a
sentence, paragraph, or in some cases many paragraphs. This makes the task
complex and time consuming as Jack pointed out on 000221....
http://www.welchco.com/sd/08/00101/02/00/02/21/113701.HTM#7455
..
The degree of complexity of this task is masked (hidden) from the
minds eye by the architecture of human thought explained in POIMS....
http://www.welchco.com/03/00050/01/09/01/02/00030.HTM#0367
..
...based on earlier work on 890523...
http://www.welchco.com/sd/08/00101/02/89/05/23/065052.HTM#SQ5L
..
Without a solution, eventually people feel overwhelmed, as Eric
Armstrong reported on 010916....
http://www.welchco.com/sd/08/00101/02/01/09/16/213549.HTM#KA6H
..
Eric made the same point in a letter on 011003 that underlies your
suggestion today....
http://www.welchco.com/sd/08/00101/02/01/10/03/160603.HTM#EC5N
..
...where he points out that productivity is paralyzed without a
solution to the problem you pose today, at least that is an element.
..
In fact to solve the problem requires a critical mass of functions
working together, shown in
POIMS.
If only key words are provided, it does not improve
anything enough for people to bother, so very soon people fall off the
wagon and revert to fast and easy methods in the moment, as Jack
related on 010908....
..
http://www.welchco.com/sd/08/00101/02/01/09/08/093820.HTM#YF5O
..
In sum, your idea today has a lot of merit. Experience shows that
organization is a key element of KM that can be effective when
deployed in a larger context, as Eric noted on 010916...
http://www.welchco.com/sd/08/00101/02/01/09/16/190429.HTM#0001
..
Application within the narrow context of email has been raised several
times, and is available but will not likely yield either favorable
response over an extended period, nor favorable results if
successfully applied, based on the project record, per Eric's comments
on 001122....
http://www.welchco.com/sd/08/00101/02/00/11/22/150637.HTM#0001
..
What is needed is a comprehensive breakthrough design that integrates
a critical mass of capability. This necessarily takes more than 20
minutes to learn and so presents a KM dilemma of how to transition
from things people like to things people need.
until such time as people to like the
things they need, which can take several generations.
..
Sincerely,
THE WELCH COMPANY
Rod Welch
rowelch@attglobal.net