THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
S U M M A R Y
DIARY: October 23, 2001 07:51 AM Tuesday;
Called Stuart on progress reviewing Com Metrics at DCMA.
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0201 - Defense Contract Management Agency 516 228 5000
020101 - Mr. Stuart Harrow
020102 - Manufacturing & Production Field Service Representative =516 228 5721
020103 - email@example.com
020104 - Contract Operations Field Support Mid-Atlantic
020105 - OCFC
DCMA SDS Endorsed for Supporting KM
DCMA Needs SDS to Avoid Contract Delays Extra Cost Caused by Pressure
Action Items Advance SDS O'Burn, Patsy, Stuart to Contact about DCMA
Time Investing Takes Faith Courage Until ROI Established
Improve Work Risisted Disruptive Tecnology Overcome Fear Paradigm Blo
Culture Risist Improve Work Practices Disruptive Tecnology Overcome F
Time Not Enough Add Intelligence for Saving Time and Money
3609 - ..
3610 - Summary/Objective
361101 - Follow up ref SDS 99 0000, ref SDS 98 0000.
361103 - Stuart has not made progress on initiatives planned in the call on
361104 - 011005, ref SDS 99 FH4K, and confirmed in his letter. ref DRP 6 0001
361106 - He advised that DCMA is very busy, so nobody has enough time to think
361107 - about how to save time and money, as reported on 970910. ref SDS 48
361108 - 3479
361110 - [On 011106 letter to Jeff Conklin proposes seminar because there
361111 - is never enough time to improve. ref SDS A1 5V3O
361112 - ..
361113 - Stuart has not followed up on idea for sending SDS records to
361114 - colleagues to share his analysis of how SDS can help DCMA add
361115 - intelligence for saving time and money, reported on 010608.
361116 - ref SDS 81 RS4J
361118 - Today, we reviewed urgency for helping DOD add intelligence support,
361119 - as explained in POIMS, ref OF 1 2300, in light of events on 010911.
361120 - ref SDS 95 UP5K
361122 - Stuart feels Com Metrics is hard for DCMA to use for saving time and
361123 - money because it requires expertise, like the FSR role, support for
361124 - spy satallites, and pilots for airplanes, explained in NWO.
361125 - ref OF 3 6369 Stuart says DCMA wants to use SDS without training and
361126 - support. He believes a Communication Manager to use SDS cannot be
361127 - analogized to a pilot flying an airplane, as explained in NWO.
361128 - ref OF 3 3348 Stuart did not provide evidence showing intelligence
361129 - can be deployed without expertise.
361130 - ..
361131 - Stuart indicated again that the FSR role is controversial, and
361132 - so requires a lot of people skills to be effective. He is reluctant
361133 - to discuss with his boss using SDS to add value to this role, because
361134 - he cannot easily explain how Com Metrics will strengthen the FSR role,
361135 - that is mainly people skills, because he does not have command and
361136 - control of the record that has been submitted explaining this point.
361138 - Com Metrics has ROI of 10:1 this saves time and money, and so
361139 - improves FSR role.
361141 - The main people skill is "communication."
361143 - Communication takes up about 80% of a managers time. On 890809 an
361144 - executive explained that communication requires good listening, which
361145 - means understanding and follow up. SDS does this better than other
361146 - methods. ref SDS 3 CJ9J Stuart is worried military commanders and
361147 - civilian management don't believe listening, intelligence and analysis
361148 - can be aided by technology, except by working harder, as reported on
361149 - 890809. ref SDS 3 U87H
361150 - ..
361151 - Stuart has an idea in mind that SDS and Com Metrics can be used
361152 - for adding intelligence support on a project being managed by DOD in
361153 - Fort Wayne, Indiana.
361155 - Stuart will report progress on 011114.
361157 - [On 011113 Stuart submits notice of general DOD procurement for
361158 - intelligence support. ref SDS A2 0001
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