THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: October 5, 2001 06:07 PM Friday; Rod Welch

Letter to Jack Park ask about progress on Nexist with education.

1...Summary/Objective
2...Pinning People Down Strengthens Listening
3...Little Intelligence Goes a Long Way to Improve Listening
4...Fear Not Enough Time for Intelligence Balanced SDS Fast Easy Fun
5...Balance Worry about Information Overload with Work on Intelligence
6...Overkill Confidentiality Balanced Little Intelligence Goes a Long Way


..............
Click here to comment!

CONTACTS 

SUBJECTS
Nexist Code Available for Evaluation and Comment on OHS/DKR
Java Nexist OHS/DKR Implementation, Jack Park, 010618
Nexist Java Code Available Evaluation Comment, Jack Park
New Way of Thinking Working Doug's Mission Bootstrap Institute, 99122

1806 -    ..
1807 - Summary/Objective
1808 -
180801 - Follow up ref SDS 17 0001 ref SDS 10 BP3K.
180802 -
180803 - Submitted ref DIT 1 0001 to Jack asking about progress on deploying
180804 - Nexist to pilot test for supporting education at his son's school, as
180805 - planned in Jack's letter on 010904.
180806 -
180807 - Ask about....
180808 -
180809 -      1.  what Nexist will do that aids learning, as related in the
180810 -          record on 010904. ref SDS 17 WF3K
180811 -
180812 -      2.  getting some work product and observing Nexist being used at
180813 -          school. ref DIT 1 WV6G
180814 -
180815 -      3.  same question for Conklin's QuestMap and IBIS. ref DIT 1 AX6K
180816 -
180817 -  ..
180818 - Mention Jeff Conklin's recent letter which suggests a seminar is
180819 - needed to help people understand organizational memory. ref DIT 1 H97J
180820 - This could help with the problem reported recently that people are
180821 - exasperated again with slow progress on OHS/DKR, and having too much
180822 - information.
180823 -
180824 -  ..
180825 - OHS/DKR team has recognized in recent days that the plan on 001126 to
180826 - use greater diligence implementing IT has failed to discover the
180827 - secrets of KM. ref SDS 9 QW8I  Despite exasperation with this failure,
180828 - there remains overwhelming tendency, as Jack reported on 001101, for
180829 - sticking with bad management, rather than consider a culture of
180830 - knowledge. ref SDS 8 AS5G
180831 -
180832 - Cite Morris' point on 010924, ref SDS 19 XT5F, that wihtout experience
180833 - using organizational memory, there is zero comprehension of the
180834 - potential for a stronger solution using deliberative analysis.
180835 -
180836 - Seminar title would be....
180837 -
180838 -
180839 -                  Preparing for Peace and Prosperity
180840 -           in Times of War and Recession - Try Intelligence
180841 -
180842 -
180843 -
180844 -
180845 -
1809 -

SUBJECTS
Fear Accountability Avers Pinning People Down Weakens Listening Binar
Accountability Organizational Memory Fear Counterintuitive Conflicts
Wiggle Room Avoid Accountability Turn Out the Lights
Intelligence Little Bit Goes A Long to Reduce Bumbling
Little Intelligence Leverages Shared Meaning Increases Productivity
Leverage Intellectual Capital Expedite Writing, Don't Start Scratch
Balance Intelligence Confidentiality for Collaboration
Discouraged by Technology Failed Promise of Automated Management
Balance Binary Forces Secrecy Knowledge Accountability Mistakes Intel
Discouraged Giving Up Ambitious Management Science Communication Theo
Gist 5% Memory Big Opportunity Improve Productivity Avoid Mistakes Or
Intelligence Core Engine of Knowledge for DKR
Write Everything Down Unnecessary Capture Information Important to Ob

611501 -  ..
611502 - Pinning People Down Strengthens Listening
611503 - Little Intelligence Goes a Long Way to Improve Listening
611504 -
611505 - Follow up ref SDS 16 R04L.
611506 -
611507 - Submitted ref DIT 2 0001 to OHS/DKR team citing Jack Park's letter on
611508 - 010828 arguing that people don't like to be pinned down.
611509 -
611510 - Supplements earlier letter on this sent on 010828 at the time Jack's
611511 - letter was received. ref SDS 16 R04L
611512 -
611513 - Frustration, worry and anger people experience trying to avoid being
611514 - pinned down has been a major source of resistance to intelligence, but
611515 - overlooks the corollary desire for people to listen cited, for example
611516 - on 890809. ref SDS 2 CJ9J
611517 -
611518 -  ..
611519 - Recent concerns, however, on 010916 reporting information technology
611520 - (IT) makes it impossible to find anything, ref SDS 18 KA6H, and on
611521 - 011003 folks feel overwhelmed by events and the flood of daily working
611522 - information, ref SDS 20 EC5N, suggest further review may be justified.
611523 - Recall that Doug Engelbart set the goal for solving this problem in an
611524 - article published in 1972, and reviewed on 000327, calling for better
611525 - handling of daily working information, ref SDS 5 3971, which Eric
611526 - Armstrong summarized as "augmenting intelligence," in a letter on
611527 - 000423. ref SDS 6 5096
611528 -
611529 -  ..
611530 - Does anyone know how to accomplish this requirement without pinning
611531 - somebody down at least once a while? ref DIT 2 SS8I
611532 -
611533 -  ..
611534 - This question opens an important proposition...
611535 -
611536 -                  little intelligence goes a long way
611537 -                      toward improving the work
611538 -
611539 - ....ref DIT 2 DS8L
611540 -
611541 -     [On 011006 Gary Johnson worried KM cannot help big organizations,
611542 -     but experience shows a little intelligence goes a long way.
611543 -     ref SDS 21 EL5F
611544 -
611545 -  ..
611546 - If Henry van Eykan is correct reporting on 000307 that people remember
611547 - only 5% - 10%, ref SDS 4 1122, and later on 000927 reporting research
611548 - that shows people remember only the gist of things, ref SDS 7 PO4F,
611549 - this presents a huge opportunity for improvement. ref DIT 2 6F9G
611550 - Earlier we learned on 000319 that human memory is a key factor in
611551 - human reasoning. ref SDS 3 0005
611552 -
611553 -  ..
611554 - What does this mean in relation to OHS/DKR objectives and the worry
611555 - about people being pinned down cited in your letter?
611556 -
611557 -
611558 -  ..
611559 - Fear Not Enough Time for Intelligence Balanced SDS Fast Easy Fun
611560 - Balance Worry about Information Overload with Work on Intelligence
611561 - Overkill Confidentiality Balanced Little Intelligence Goes a Long Way
611562 -
611563 - Intelligence avoids a lot of bad things from happening and enables
611564 - more good things to get done, without pinning everybody down on
611565 - everything all of the time, as previously set out reviewing Jack
611566 - Park's letter on 010828. ref SDS 16 0001
611567 -
611568 -  ..
611569 - Doing the math, improving memory from 5% to 10% doubles performance,
611570 - yet leaves lots of room (90%) for people to have private communication
611571 - that is not managed through organizational memory.  This is just one
611572 - deployment issue that requires consideration along with efforts to
611573 - develop technology. ref DIT 2 WZ5J
611574 -       ..
611575 -       This addresses Ross' concern on 890809 that SDS is
611576 -       overkill becaue people have to write everything down.
611577 -       ref SDS 1 3S6H  We don't have to do that; just doing a little
611578 -       more than we are doing now improves productivity, earnings and
611579 -       stock prices.
611580 -
611581 -  ..
611582 - In sum, complaints about too much information on 010916, ref SDS 18
611583 - KA6H, and more recently on 011003, ref SDS 20 EC5N, should be balanced
611584 - with discussion of ways to augment intelligence for converting
611585 - information into knowledge, since increasing shared meaning just a
611586 - little, improves productivity, ref DIT 2 GV6F, as reported by USACE
611587 - in their reports on.....
611588 -
611589 -      Com Metrics for intelligence.........970327, ref DRP 5 6172
611590 -      Intelligence saves money, ROI 10:1...971007, ref DRP 6 0001
611591 -
611592 -
611593 - Fear about accountability that avoids being pinned down, must be
611594 - balanced with binary forces -- fear of consequences when intelligence
611595 - fails because people don't listen. ref DIT 2 SV6L
611596 - ..
611597 - Fear about confidentiality should be balanced with understanding
611598 - that every communication need not be examined with a microscope in
611599 - order for all communication to be strengthened, ref DIT 2 FX3G,
611600 - because a little intelligence goes a long way.
611601 - ..
611602 - Fear that creating timely intelligence is too difficult, should
611603 - be balanced with the fact that it is fast, easy and fun to do this
611604 - work, once you know how, just like driving a car, writing a letter, or
611605 - hitting a tennis ball. ref DIT 2 FX3G
611606 -
611607 - Need balance between despair and opportunity for progress on important
611608 - issues. ref DIT 2 EY3L
611609 -
611610 -       [On 011006 Gary Johnson worried that big organizations cannot be
611611 -       helped. ref SDS 21 EL5F and ref SDS 21 QS5F
611612 -
611613 -
611614 -
611615 -
611616 -
611617 -
611618 -
611619 -
611620 -
611621 -
611622 -
611623 -
611624 -
611625 -