CONTACTS 
0201 - JPS Net                              800 711 5353 fax or 800...
020101 - Mr. Bruce Newland
020102 - Network Operations Manager =916 810 8913
020103 - bnewland@corp.jps.net
020104 - Biz Tech Services =415 376 0121

SUBJECTS
Server - Changed to Earthlink
JPS Close Account Using Earthlink Server, Bruce
Refund on OneMain-JPS Account
OneMain JPS Account Closed Refund Replaced by Earthlink, Sarah
Refund Close OneMain JPS Account Replaced by Earthlink
Email for Welchco Addressed to Other People
Correct Scope of Service by Eliminating Automatic Forward of Mail Inc

1109 -    ..
1110 - Summary/Objective
1111 -
111101 - Follow up ref SDS 46 0000, ref SDS 45 0000.
111102 -
111103 - Sarah Etchieson offered $349.16 credit to close the OneMain-JPS
111104 - account, per the letter from Bruce, ref DRP 4 0001 received on 010514.
111105 - ref SDS 46 EC6F  This accomplishes planning Sarah put in place on
111106 - 010502, ref SDS 41 GP4H, and follows up on the reminder on 010510.
111107 - ref SDS 43 XN9H
111108 -
111109 - I agreed to this offer, which provides partial recovery on past
111110 - issues, and gets us started on a new program with adequate web server
111111 - space, per agreement with Darcy on 010502. ref SDS 41 QR6F
111112 -
111113 - Sarah will close OneMain-JPS.  A check will be issued within 6 weeks.
111114 -
111115 -     Scheduled task to receive payment by 010710.
111116 -
111117 - Submitted ref DIP 5 0001 to Bruce responding to his letter on 010514
111118 - asking about pending issues. ref SDS 46 PR3F  Cite the list on 010512,
111119 - that was referenced in the letter. ref DIP 4 RR8L
111120 -
111121 - Commend Sarah's work following up project details.
111122 -
111123 -    Cited problem of poor listening causing problems, from record on
111124 -    890809. ref SDS 1 CJ9J
111125 -
111126 -    On 001207 too many people having too many problems causes
111127 -    productivity, earnings and stock prices to decline. ref SDS 29 V54M
111128 -
111129 -    On 931130 Drucker says quality of management is main source of
111130 -    productivity and earnings. ref SDS 2 E94F
111131 - ..
111132 - Request the feature be discontinued that Bruce described in our
111133 - call on 010511 where Earthlink forwards email incorrectly addressed to
111134 - welchco.com. ref SDS 44 P58H
111135 -
111136 -    [On 010522 problem continues, submitted another request.
111137 -    ref SDS 48 0001
111138 - ..
111139 - Ask for progress inquiring about capability of customers to FTP
111140 - only newer files, as planned on 010511, ref SDS 44 NE5L, which is a
111141 - setting that had to be disconnected on 010512 in order to get anything
111142 - to upload routinely. ref SDS 45 IJ4G
111143 -
111144 -
111145 -
111146 -
111147 -  ..
1112 -
1113 -
1114 - 1950
1115 -
111501 - Received ref DRP 5 0001 from Bruce responding to the letter yesterday
111502 - requesting that Earthlink return mail that is incorrectly addressed to
111503 - welchco.com, per above. ref SDS 0 M25L
111504 -
111505 - Bruce does not reference the letter, ref DIP 4 FP4I, on 010512 citing
111506 - pending issues for Earthlink to resolve, ref SDS 45 3X5N, which he
111507 - requested on 010514. ref SDS 46 PR3F
111508 -
111509 - Today, Bruce suggests the customer remove the "catchall" that forwards
111510 - mail incorrectly addressed to welchco.com, rather than return to
111511 - sender for correction, which he disclosed on 010511 that Earthlink
111512 - configured without notice to the customer, ref SDS 44 P58H, and just
111513 - add individual pop addresses.  He says this can be done online at....
111514 -
111515 -
111516 -                 http://support.earthlink.net
111517 -
111518 -
111519 - ....under the customer service signin section using the account
111520 - maintenance tab. Or Technical Support can assist.
111521 -
111522 - Since we have never had nor heard of this feature, and since it was
111523 - not requested, nor disclosed by Earthlink, in setting up service on
111524 - 010502, ref SDS 41 QR6F, nor in any Earthlink correspondence, then
111525 - this is a mistake that should be corrected by Earthlink, not the
111526 - customer.  On the other hand, Bruce has been helpful, especially on
111527 - 010511, when other Earthlink staff were unable, or unwilling, to
111528 - proceed. ref SDS 44 C56J
111529 - ..
111530 - Therefore, tried online feature to fix the mistake.
111531 -
111532 - Clicked on the...
111533 -
111534 -
111535 -                     Accountant Maintenance
111536 -
111537 -
111538 - ...tab, but could not find....
111539 -
111540 -
111541 -                 customer service signin section
111542 -
111543 -
111544 - There was something about maintaining email that sounded like it
111545 - might be helpful.
111546 -
111547 - Clicking on this option, the Earthlink froze.  Had to shut down the
111548 - browser.
111549 -
111550 - Seem to have the entire thing hung up.
111551 -
111552 - Could not get the browser to function, indicating Pac Bell's DSL
111553 - connection may be tired.
111554 -
111555 - Shut down the computer and disconnected the DSL router for a few
111556 - minutes, per Pac Bell recommendations.
111557 -
111558 - Booted system, and when everything was online, connected to Earthlink
111559 - Support again.
111560 -
111561 - This time connecting to the Accountant Maintenance tab showed the....
111562 -
111563 -
111564 -                            Customer Service
111565 -
111566 -
111567 - ....section mentioned in Bruce's email.
111568 -
111569 - Signed in using email ID from Earthlink's letter received on 010502,
111570 - ref SDS 41 CT5K, which shows....
111571 -
111572 -
111573 -                     welchco@earthlink.net
111574 -
111575 -
111576 - ....entered poims, per Cliff Murray on 010510. ref SDS 43 QJ8M
111577 -
111578 - This raises a question.  What is the difference between....
111579 -
111580 -
111581 -                     welchco@earthlink.net
111582 -
111583 -
111584 - ....and all the mail we have been getting at welchco.com?
111585 -
111586 - What is my email address if any, at welchco.com?  Not sure where this
111587 - is developed in the record?
111588 -
111589 - In any case, after entering email and password at the customer sign
111590 - in page, per Bruce's request, wound up at a similar page....
111591 -
111592 -
111593 -               http://start-mod.earthlink.net/AL/GenAuth
111594 -
111595 -
111596 - ....which says....
111597 -
111598 -
111599 -          Sign In To Your Pages
111600 -
111601 -          Your Personal Start Pages are a free service for EarthLink
111602 -          members only*. Please verify your membership by filling in
111603 -          the form below.
111604 -
111605 - There is another blank for an email address and password, so entered
111606 - the same thing again.
111607 -
111608 - After clicking "Sign in" we got nothing.
111609 -
111610 - Could not get this to work.
111611 -
111612 - Mention this to Bruce in the letter this evening. ref DIP 5 859O
111613 -
111614 -
111615 -
111616 -
111617 -
111618 -
111619 -
111620 -
111621 -
111622 -
111623 -
111624 -