CONTACTS 
0201 - JPS Net                              800 711 5353 fax or 800...
020101 - Mr. Bruce Newland
020102 - Network Operations Manager =916 810 8913
020103 - bnewland@corp.jps.net
020104 - Biz Tech Services =415 376 0121

SUBJECTS
Server - Changed Back to Unix on 990424, Corp Web 1
Directory Space Full - Two Extraneous Files - 09 Directory
Determine Usage Space Available on Server
150 MB Letter on Status
150 MB Should Cost $500 Have Paid $535
Welchco on Internet Eliminated Prior to Notice of Successful Transfer
Server - Changed to Earthlink
175 MB New Capacity
Transfer Welchco Record to Earthlink Server
Clock on Server Advanced to International Standard Time Prevents Tran
Email for Welchco Addressed to Other People

1313 -    ..
1314 - Summary/Objective
1315 -
131501 - Follow up ref SDS 40 0000, ref SDS 39 0000.
131502 -
131503 - Earthlink seems to have corrected problem from yesterday, but need
131504 - confirmation that all of the welchco records have been transferred
131505 - from JPS.  Two new probems occurred.  We are getting email for other
131506 - people on attglobal.net, Bruce later explained this. ref SDS 0 P58H
131507 - The other problem is we cannot transfer anything to the new account,
131508 - evidently because of a time disparity between files created locally,
131509 - that are 10 hours older than the files transferred to the new server,
131510 - which turns out is in Atlanta.  Bruce is investigating. ref SDS 0 EL7O
131511 -
131512 -     [On 010512 made progress getting FTP to work. ref SDS 42 0001
131513 -
131514 -
131515 -
131516 -
131517 -
131518 -
131519 -  ..
1316 -
1317 -
1318 - Progress
1319 -
131901 -  ..
131902 - Problems Transferring Account from JPS to Earthlink
131903 -
131904 - Follow up ref SDS 40 UR5L, ref SDS 39 UR5L.
131905 -
131906 - Ken Barnarby........ 916 787 8164
131907 -
131908 -        cell phone  916 417 3262
131909 -
131910 - Sarah Etchieson ............... 916 787 8160
131911 -
131912 - Called Cliff....
131913 -
131914 - Cliff Muller............ 800 711 5353 #4 47477
131915 - ..
131916 - Did not receive call from Cliff, as planned last night,
131917 - ref SDS 40 ST7H, but general testing, indicates he may have succeeded
131918 - in transferring our account to Earthlink.
131919 -
131920 - Today, Cliff's extension 47477 is returning a message saying it is not
131921 - valid.  Since he received several calls at this number yesterday,
131922 - sounds like phone problems.
131923 -
131924 - The SDS records for the month of May have the same stuff on Earthlink,
131925 - that is on our local server for the Internet stuff, which corrects
131926 - problems last night.  Cliff should report the total space used on the
131927 - Earthlink server to verify that approximately 100 MB has been
131928 - transferred from Corp Web 1 at JPS
131929 -
131930 - We seem to have two problems.....
131931 -
131932 -    1.  Files are not being written to the server during FTP.
131933 -
131934 -        Tried to send files that have been accumulating the past few
131935 -        days, to Earthlink.
131936 -
131937 -            [...below, problem is the servers are in Atlanta, and so
131938 -            the time assigned to files posted to the server is
131939 -            preventing near term consecutive uploads. ref SDS 0 076O
131940 -
131941 -        Last night I tried transferring a file individually, and it
131942 -        transferred successfully, but there seemed to be a problem in
131943 -        not getting a log file back. ref SDS 40 HN6I
131944 -
131945 -        Later it seemed we were getting a log.
131946 -
131947 -        This shows erratic behavior so far.
131948 -
131949 -    2.  We are suddenly receiving email for people with the name....
131950 -
131951 -
131952 -                           welchco.com
131953 -
131954 -
131955 -             Subject:  FW: Sorry Andy missed this a.m.
131956 -             Date: Fri, 11 May 2001 12:16:02 -0500
131957 -             From: "Schraad, Janice, JSchraad@ISD12.org
131958 -             To: mschraad@welchco.com
131959 -
131960 -             Subject:
131961 -             Date: Fri, 11 May 2001 09:30:26 -0500
131962 -             From: Aurea.K.Osgood@HealthPartners.Com
131963 -             To: jhegg@welchco.com
131964 -
131965 -        Since welchco.com is uniquely assigned to the Welch Company,
131966 -        some wires must have been crossed in Earthlink's setup
131967 -        activity for the Welch account.
131968 -
131969 -        Our email program is not set up to receive anything from
131970 -        welchco.com.  It receives stuff from rowelcy@attblogal.net.
131971 -
131972 -           [....below, Bruce explains the problem. ref SDS 0 P58H
131973 -
131974 -
131975 -  ..
1320 -
1321 -
1322 - 1339
1323 -
132301 - Ken Barnarby........ 916 787 8164
132302 -
132303 -        cell phone  916 417 3262
132304 -
132305 - No answer at regular line and cell phone; left message about
132306 - contacting Cliff to complete transfer of account to Earthlink.
132307 -
132308 - Called Sarah............... 916 787 8160
132309 -
132310 - Left message asking for assistance contacting Cliff, Rob or Ken.
132311 -
132312 -
1324 -
1325 -
1326 - 1438
1327 -
132701 - Have not heard from anyone, so called them all again.
132702 -
132703 - No answer.
132704 -
132705 - Called Bruce's number and requested support getting our web site back
132706 - to the original operating condition.
132707 -
132708 -
132709 -
132710 -  ..
1328 -
1329 -
1330 - 1542
1331 -
133101 - Bruce called back.
133102 -
133103 - Considerable investigating and testing indicates that the Earthlink
133104 - server is rejecting FTP upload files, because it is using a time stamp
133105 - for files based on an international standard that is about 8 hours
133106 - different from local time.
133107 -
133108 -  ..
133109 - Bruce pointed out that files we uploaded during testing have a time of
133110 - 2300, which is 8 hours later than local time.  He did a separate test
133111 - to overwrite a file a file at the end directory level, rather than
133112 - from the root directory.  He got a system message asking if the file
133113 - should be overwritten, because the file on the server is newer than
133114 - the file he uploaded from his computer that uses local time.  This
133115 - message does not show up, or at least the system does not pause, when
133116 - transferring from the root directory, and the same condition is
133117 - encountered.
133118 -
133119 -     [On 010512 FTP failed to transfer new files. ref SDS 42 UR5L
133120 -
133121 -  ..
133122 - He thinks the time is an international standard that can be selected
133123 - on our computer operating system (we are using w2k), so that our
133124 - system is in sync with the Earthlink server, which would be
133125 - approximately 10 - 12 hours ahead of local time in the Pacific time
133126 - zone.
133127 -
133128 -  ..
133129 - We reviewed the objective of welchco to use technology for improving
133130 - management by enabling consistent use of good practices, discussed
133131 - recently on 010425. ref SDS 35 FG5O  This objective requires providing
133132 - context that avoides confusion and mistakes arising from complexity.
133133 - Time is major part of context, discussed on 991014. ref SDS 7 5600
133134 - More recently, on 000709 the organization of SDS was cited as an
133135 - advantage that aids understanding. ref SDS 22 1029  Time is a critical
133136 - organizing criteria of SDS.  Therefore, to accomplish the objective of
133137 - improving ISP support for SDS, set on 010501 in transferring from JPS
133138 - to Earthlink, ref SDS 37 PK6L, we have to at least do as well managing
133139 - time as JPS did.
133140 -
133141 - Bruce feels there may be a procedure for setting the time on the
133142 - Earthlink server to local time for the welchco directory, rather than
133143 - use the international standard time that is 8 hours or so different
133144 - from local time.
133145 -
133146 - This problem occurred previously on the JPS server, reported.....
133147 -
133148 -     990330. ref SDS 3 0001
133149 -
133150 -     000824. ref SDS 23 0001
133151 -
133152 -     000826, ref SDS 24 G58J
133153 -
133154 - Bruce will do more research and call back in an hour.
133155 -
133156 -
133157 -  ..
133158 - Email to Welchco Likely Typing Error
133159 -
133160 - Bruce sent a test mail to me at welchco.com, however, addressed
133161 - as....
133162 -
133163 -
133164 -                 brucenewland@welchco.com
133165 -
133166 -
133167 - I received it.
133168 -
133169 - Bruce pointed out that I received his letter sent to welchco.com even
133170 - though there is no "brucenewland" at welchco.com (I had not noticed
133171 - this at first), because....
133172 -
133173 -
133174 -      1.  Earthlink has forwarded mail for welchco.com to
133175 -          rowelch@attglobal.net
133176 -
133177 -          This answers question on 010502 about why we have a
133178 -          welchco.com email address, but do not have incoming and
133179 -          outgoing mail servers. ref SDS 38 CT5K
133180 -
133181 -      2.  Software at Earthlink interprets letters to welchco.com that
133182 -          are not addressed to rowelch, as being addressed to rowelch.
133183 -
133184 -          This explains why we got letters from two different people.
133185 -
133186 -          Bruce thinks these folks made typing mistakes, possibly
133187 -          sending mail to welchco.org, or welchco.net, or welchcom.com,
133188 -          any number of possibilities, and since the names do not
133189 -          exist, at welchco,com, and since rodwelch is the only name
133190 -          that does exist, the mail was forwarded to...
133191 -
133192 -
133193 -                          rowelch@attglobal.net
133194 -
133195 -
133196 -          ....rather than returned to alert the senders of errors, so
133197 -          that corrections can be made.
133198 -
133199 -     [On 010516 request this feature be discontinued. ref SDS 44 M25L
133200 -
133201 -
133202 - Bruce asked that these letters be forwarded to him for further
133203 - review.  He requeted that full header information be provided, which
133204 - is done in Netscape by clicking on "View" in the menu bar, then
133205 - selecing Headers, and Full.
133206 -
133207 - Had to use cut and paste to get the header information to display in
133208 - the letters sent to Bruce.
133209 -
133210 - After he received this correspondence, he confirmed analysis that the
133211 - letters were sent by mistake to welchco.com.  He advised of having
133212 - replied to the senders alerting them of errors.
133213 -
133214 -
133215 -  ..
133216 - Bruce Handling Welchco Account
133217 -
133218 - I thanked Bruce for giving this matter personal attention, and asked
133219 - why Sarah, Ken and Cliff have not called, since they have direct
133220 - responsiblity to perform the work, per discussion on 010501?
133221 - ref SDS 37 5P5I
133222 -
133223 - Sarah in particular has been helpful.
133224 -
133225 - Bruce said he has experience with the Welch account, so it is easier
133226 - for him to make progress.
133227 -
133228 - We did not discuss welchco.com using the Internet for management that
133229 - requires a complex design.  This presents a foreign application that
133230 - is more difficult than working with other customers, and so may have
133231 - caused reticence for Ken and Cliff to provide support.  Cliff seemed
133232 - frustrated last night after trying three times to transfer the record.
133233 - ref SDS 40 HG7L and ref SDS 40 HN6I  This added difficulty combined
133234 - with cultural assimilation issues that make communication difficult,
133235 - cited by Bruce on 010423, ref SDS 34 DP4N, and mentioned by Ken on
133236 - 010510, ref SDS 40 UX4O, may be factors.
133237 -
133238 -
133239 -
133240 -
133241 -  ..
1333 -
1334 -
1335 - 1813
1336 -
133601 - Bruce called back.
133602 -
133603 - He advised that the default software program that writes customer
133604 - files to the server cannot customize time for each customer.  He said
133605 - the server is in Atlanta, so to standardize operations, the server is
133606 - configured for international standard, or "mean" time.
133607 -
133608 - I asked about transferring welchco to a server in Sacramento, where
133609 - the local time is what we need for the reasons discussed earlier.
133610 - ref SDS 0 PM4L,
133611 -
133612 - Bruce said all of Earthlink's servers are in Atlanta; there are none
133613 - in the pacific time zone.
133614 -
133615 - This supplements information discussed on 010501, when consideration
133616 - was given to transferring from JPS to Earthlink.  At that time, the
133617 - location of servers in Atanta, which have a different time zone from
133618 - servers in Sacramento, was not brought out. ref SDS 37 PK6L
133619 -
133620 -  ..
133621 - Bruce feels there should be a way to solve this problem.  People who
133622 - travel, for example, must encounter the problem of needing to upload
133623 - to their server, and cannot be constrained by time.
133624 -
133625 - Bruce will investigate further and let me know Saturday or Sunday
133626 - what can be done.
133627 -
133628 -      [On 010512 request results of Bruce's research. ref SDS 42 3X5N
133629 -
133630 -      [On 010514 Bruce's letter does not mention this issue, but asks
133631 -      about pending issues. ref SDS 43 PR3F
133632 -
133633 -      [On 010516 ask about progress researching this issue. ref SDS 44
133634 -      683L
133635 -
133636 -  ..
133637 - Could be that we just need to set a switch on the ftp program to
133638 - upload without regard to time.
133639 -
133640 - We are using wspft pro.  The program Options shows properties that has
133641 - a "Pro" menu tab that shows following options selected.....
133642 -
133643 -     1.  Enable auto reget of failed transfers
133644 -
133645 -     2.  Preserve file time on transfer from remote
133646 -
133647 -     3.  Prompt for overwrite of same or newer files
133648 -
133649 -     4.  Don't transfer older or same files during folder transfers
133650 -
133651 -     5.  Allow deletion of non-empty folders
133652 -
133653 - Possibly de-selecting options 3 and 4 will enable uploading.
133654 -
133655 -     [On 010512 FTP successful transfering new files after changing
133656 -     setting son wsftp pro program. ref SDS 42 UR5L
133657 -
133658 -
133659 -
133660 -
133661 -
133662 -
133663 -
133664 -
133665 -
133666 -