CONTACTS 
0201 - JPS Net                              800 711 5353 fax or 800...
020101 - Mr. Bruce Newland
020102 - Network Operations Manager =916 810 8913
020103 - bnewland@corp.jps.net
020104 - Biz Tech Services =415 376 0121

SUBJECTS
Server - Changed Back to Unix on 990424, Corp Web 1
Directory Space Full - Two Extraneous Files - 09 Directory
Determine Usage Space Available on Server
150 MB Letter on Status
150 MB Should Cost $500 Have Paid $535
Space Full Had to Remove Part of SDS Data Base, PIC Directory

0908 -    ..
0909 - Summary/Objective
0910 -
091001 - Follow up ref SDS 34 0000, ref SDS 33 0000.
091002 -
091003 - Had a problem this morning - got an out of space message from
091004 - Earthlink.  Temporarily solved it by deleting about a megabyte or so
091005 - of images in the pic directory.
091006 -
091007 - This indicates we have now reached the 100 MB limit that Earthlink has
091008 - erroneously set for our account, per letter to Bruce submitting
091009 - analysis on 010419. ref SDS 31 L64J
091010 -
091011 -     [On 010502 call from Earthlink to correct problem. ref SDS 35 L64J
091012 -
091013 - Left yet another message for Bruce following up the call on 010423
091014 - discussing the letter, ref DIP 3 0001, submitted on 010416,
091015 - ref SDS 31 0001, showing payments seem to indicate we should have 150
091016 - MB of space.
091017 -
091018 -
091019 -
091020 -
0911 -
0912 -
0913 - 1203 called Bruce back
0914 -   ..
091401 - We reviewed the record on 010423 when Bruce planned to have Ken
091402 - Barnarby call about transferring our account from the JPS legacy
091403 - servers, to new servers that are under Bruces's management.
091404 - ref SDS 33 DP4N
091405 -
091406 - Bruce advised that he talked to Ken, and Ken told him that he would
091407 - have someone call us.
091408 -
091409 - Bruce said he assumes that I am calling because no one has called, as
091410 - Ken planned?
091411 -
091412 - I confirmed we have not heard from Ken or the contact.
091413 -
091414 -     [On 010509 Ken recalled planning to contact Welch. ref SDS 36 5M5I
091415 -
091416 - We reviewed the record this morning, where the need to sort out
091417 - capacity on our Internet server is now more immediate, per above.
091418 - ref SDS 0 L64J
091419 -
091420 - Discussed changing servers solely for the purpose of maintaining the
091421 - relationship of Bruce providing direct support for Welch account,
091422 - which he set up in a letter received on 000304. ref SDS 9 0896  This
091423 - has been successful the past year in expediting solutions to problems.
091424 - On 010424 Bruce recommended Welch change servers in order that he can
091425 - maintain support for the account. ref SDS 33 DP4N
091426 - ..
091427 - Bruce feels that on balance, we should end his role coordinating
091428 - solutions for the Welch account.  He took this on previously in order
091429 - to get direct feedback on improving management of customer accounts.
091430 - Welch was one of 3 or 4 customers Bruce handled personally, as case
091431 - study material.
091432 -
091433 - He feels it may be possible to develop a similar relationship with a
091434 - manager in the Earthlink system.  He noted that Earthlink has 5M
091435 - customers, so it is harder for managers and directors to give personal
091436 - treatment that has been effective this past year.
091437 -
091438 -      [On 010511 Bruce provided support. ref SDS 37 093A
091439 - ..
091440 - Bruce recommends changing from JPS legacy servers to "Earthlink
091441 - Farm" servers.
091442 -
091443 - I asked for 2 or 3 reasons for doing this in light of prior problems
091444 - that occurred when servers were changed to "improve" service, and it
091445 - caused weeks of extra work revising links in our records, and then
091446 - uploading the record again, compare, for example, the record on
091447 - 990423, ref SDS 4 6496, with extra work on 990426. ref SDS 5 0668
091448 -
091449 - Bruce feels the change can be done this time without extra effort by
091450 - the customer.  He explained highly trained Earthlink experts will make
091451 - sure the transfer does not disrupt welchco service and practice using
091452 - the Internet for Com Metrics.
091453 -
091454 -       [On 010511 Earthlink's servers are in Atlanta, and so the time
091455 -       files are identified is hours different from files generated in
091456 -       the Pacific time area, and this impacts uploading. ref SDS 37
091457 -       EL7O
091458 -
091459 - Bruce cited following reasons for changing....
091460 -
091461 -     The change is inevitable.  Eventually, all JPS customers will be
091462 -     transferred, so might as well get it done.
091463 -     ..
091464 -     Earthlink servers are new and improved.  They all of the
091465 -     capability of JPS servers, plus following additional customer
091466 -     services.....
091467 -
091468 -        1.  Customers can determine online how space they have
091469 -            available, which is a current Welch requirement.
091470 -
091471 -        2.  Customers can change the space, increase or reduce space,
091472 -            online to fit expanding or reduced needs.
091473 -
091474 -      [On 010512 requested information on using these features.
091475 -      ref SDS 38 EI7G
091476 -
091477 -  ..
091478 - Bruce suggested calling through the Earthlink normal channels.
091479 -
091480 -
091481 -        888 932 1997 option 4.
091482 -
091483 -
091484 - He said the way to place the order is to ask that the Welch account be
091485 - transferred from Corp Web 1 to the Earthlink farm.
091486 -
091487 - He said to sort out issues about payment for space, contact
091488 - Web Hosting non-technical, at.....
091489 -
091490 -
091491 -        800 466 3624 option 1 and then 2.
091492 -
091493 -
091494 -     [On 010502 call from JPS to correct prior billing problems, and
091495 -     set up Earthlink account. ref SDS 35 L64J
091496 -
091497 -  ..
091498 - Bruce requested a record of work accomplishing this transfer, to
091499 - provide case study history for developing system improvements and
091500 - training, in his capacity as Quality Manager.  He will then assess
091501 - whether to make similar recommendations to other customers.
091502 -
091503 -     [On 010512 submitted the record. ref SDS 38 E67N
091504 -
091505 -
091506 -
091507 -
091508 -
091509 -
091510 -