THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: May 12, 2001 05:36 AM Saturday; Rod Welch

Earthlink problems transferring account, and using ISP.

1...Summary/Objective
2...Pending Issues
3...History Welchco.com Transfer Project
4...Files Transferred to New Earthlink Account - Successful Test
5...Change FTP Configuration Enabled Successful Transfer
6...Configure Ws_ftp Pro for Log On to Use FTP Operations
7...Configure Options After Log On


..............
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CONTACTS 
0201 - JPS Net                              800 711 5353 fax or 800...
020101 - Mr. Bruce Newland
020102 - Network Operations Manager =916 810 8913
020103 - bnewland@corp.jps.net
020104 - Biz Tech Services =415 376 0121

SUBJECTS
Server - Changed Back to Unix on 990424, Corp Web 1
Directory Space Full - Two Extraneous Files - 09 Directory
Determine Usage Space Available on Server
Welchco on Internet Eliminated Prior to Notice of Successful Transfer
Server - Changed to Earthlink
175 MB New Capacity
Transfer Welchco Record to Earthlink Server
Clock on Server Advanced to International Standard Time Prevents Tran
Email for Welchco Addressed to Other People

1311 -    ..
1312 - Summary/Objective
1313 -   ..
131301 - Follow up ref SDS 40 0000, ref SDS 39 0000.
131302 -
131303 -
131304 -
131305 -
131306 -
131307 -
131308 -  ..
1314 -
1315 -
1316 - Progress
1317 -
131701 - Pending Issues
131702 -
131703 - Submitted ref DIT 1 0001 to Bruce linked to this record for
131704 - reference, and advising of partial success.
131705 -
131706 - Requested.....
131707 -
131708 -     Results of Bruce's efforts to give user control of date and time
131709 -     files are recorded on server, per understandings yesterday.
131710 -     ref SDS 41 NE5L
131711 -     ..
131712 -     Total amount of stuff transferred from JPS to Earthlink that
131713 -     shows most everything was transferred.  If a few files were not
131714 -     transferred, this is not a big problems.  If if we are missing 5
131715 -     MB+, then further action is needed to correct the situation.
131716 -
131717 -      ..
131718 -     Information on using new features Bruce described on 010423.
131719 -     ref SDS 37 0F9J
131720 -
131721 -          [On 010613 submitted letter asking about this matter again.
131722 -          ref SDS 44 0001
131723 -
131724 -  ..
131725 -     Should Sarah be notified to terminate JPS, per planning on 010502,
131726 -     ref SDS 38 GP4H, and 010510? ref SDS 40 XN9H
131727 -
131728 -       [On 010514 received letter from Bruce recommending that the
131729 -       Onemain account (formerly JPS) can be closed. ref SDS 42 0001
131730 -
131731 -       [On 010516 Sarah closed prior account. ref SDS 43 0001
131732 -
131733 -
131734 -  ..
131735 - History Welchco.com Transfer Project
131736 -
131737 - On 010501 Bruce requested a report on the welchco.com transfer
131738 - project. ref SDS 37 WL6N
131739 -
131740 -     1.  010423 Bruce proposes transfer to Earthlink. ref SDS 34 DP4N
131741 -
131742 -     2.  010501 decide to transfer welchco.com form JPS. ref SDS 37
131743 -         0001  Bruce requests customer use normal channels to
131744 -         accomplish transfer. ref SDS 37 U54N
131745 -
131746 -     3.  010502 JPS calls to resolve past issues; initiate support to
131747 -         transfer account. ref SDS 38 L64J  Earthlink gives verbal
131748 -         instructions to supplement standard procedures for setting up
131749 -         new accounts; could not get a work plan because written
131750 -         communications are approved by legal department.  Technical
131751 -         Support and Customer Support prefer to avoid working with
131752 -         legal department. ref SDS 38 L15H  Understanding was that
131753 -         customer had to accomplish transfer.
131754 -
131755 -     4.  010509 JPS account suddenly stopped working, even though
131756 -         customer had taken no action to transfer account; called for
131757 -         help.  Bruce provided information showing records still on JPS
131758 -         server. ref SDS 39 0001  Bruce suggested getting a program
131759 -         from the Internet called fxp.  Research on the Internet showed
131760 -         conflicting information. ref SDS 39 514N  Called back to get
131761 -         clarification, and Ken Barnaby offered to do the work.
131762 -         ref SDS 39 5M5I
131763 -
131764 -     5.  010510 Ken had problems getting information from JPS, and/or
131765 -         from Earthlink. ref SDS 40 UX4O  Cliff Muller called later and
131766 -         began work on the transfer, ref SDS 40 FY5K, encountered
131767 -         problems; several attempts to transfer the account failed.
131768 -         Planned to complete work on 010511. ref SDS 40 HG7L
131769 -
131770 -     6.  010511 transfer seems to have been completed; need to confirm
131771 -         of amount of data transferred. ref SDS 41 UR5L  Two new
131772 -         problems occurred:  getting email for other people at
131773 -         welchco.com, which is not an active account; and (2) cannot
131774 -         upload files to the Earthlink server.  Staff did not return
131775 -         calls.  Later, Bruce called and after investigation, came up
131776 -         with preliminary ideas. ref SDS 41 076O
131777 -
131778 -     7.  010512 is this record notifies of progress, expresses
131779 -         appreciation for assistance, and asks about pending issues.
131780 -         ref SDS 0 3X5N
131781 -
131782 -
131783 -
131784 -
1318 -

SUBJECTS
Transferring Data

1404 -
140401 -  ..
140402 - Files Transferred to New Earthlink Account - Successful Test
140403 -
140404 - This morning created a number of HTML files so they are dated today,
140405 - and tried to FTP these records to the Earthlink server, expecting this
140406 - would work because the date and time is later than the date and time
140407 - that Cliff transferred the files from the JPS server, and so gave them
140408 - new dates and times.
140409 -
140410 - This did not work.  None of the new files transferred, which seems to
140411 - conflict with the theory discussed yesterday with Bruce. ref SDS 41
140412 - 076O
140413 -
140414 -
140415 -  ..
140416 - Change FTP Configuration Enabled Successful Transfer
140417 -
140418 - Going to try changing the configuration on wsftp, per planning
140419 - yesterday afternoon. ref SDS 41 V94K
140420 -
140421 - After de-selecting options 3 and 4.....
140422 -
140423 -
140424 -     8.  Prompt for overwrite of same or newer files
140425 -
140426 -     9.  Don't transfer older or same files during folder transfers
140427 -
140428 -
140429 - ....tried another ftp op, and it was successful.
140430 -
140431 -  ..
140432 - What may also work is selecting option 4, if the time issue can be
140433 - resolved with the Atlanta server.
140434 -
140435 -     [On 010514 Bruce does not report results of his research.
140436 -     ref SDS 42 PR3F
140437 -
140438 -
140439 -
1405 -

SUBJECTS
Log in Screen
Host Name/Address ftp-dom.earthlink.net
Host Type Unix (standard)
User ID www.welchco.com
Transferring Files
WS_FTP Host Name/Address
Configuration Ws_FTP Pro Setup Parameters

2110 -
211001 -  ..
211002 - Configure Ws_ftp Pro for Log On to Use FTP Operations
211003 -
211004 - This seems to give us at least one way to get the work done using the
211005 - following configuration for Ws_ftp Pro, based on instructions received
211006 - 010510. ref SDS 40 MZ5J
211007 -
211008 -      General
211009 -
211010 -         Site Name.................. Welch
211011 -         Host Name/Address.......... ftp-dom.earthlink.net
211012 -         Host Type.................. Unix (standard)
211013 -         User ID.................... www.welchco.com
211014 -         Anonymous..................   (blank)
211015 -         Password................... poims
211016 -         Save password.............. yes
211017 -         Account....................   (blank)
211018 -         Comment....................   (blank)
211019 -
211020 -       ..
211021 -      Session
211022 -
211023 -         Prompt for Destination File Names...... off
211024 -         Force lowercase Remote Names........... off
211025 -         Show Transfer Progress Dialog.......... on
211026 -         Verify Deletions....................... off
211027 -
211028 -         Startup Transfer Mode
211029 -
211030 -            ASCII............................... off
211031 -            Binary.............................. on
211032 -            L8 (Classic only)................... off
211033 -            Auto Detect......................... off
211034 -
211035 -       ..
211036 -      Startup
211037 -
211038 -         Remove Site Folder............... /webdocs
211039 -         Local Folder..................... c:\sd\wt
211040 -         Initialize Command...............   (blank)
211041 -         Time offset in hours.............   (blank)
211042 -         Local file mask..................   (blank)
211043 -         Remote file mask.................   (blank)
211044 -
211045 -       ..
211046 -      Advanced
211047 -
211048 -         Connection Retry................. 0
211049 -         Network Timeout.................. 65
211050 -         Remote Port...................... 21
211051 -         Passive transfers................   (blank)
211052 -
211053 -      Firewall
211054 -
211055 -         Everything off
211056 -
211057 -
211058 -
211059 -
211060 -
2111 -

SUBJECTS
Options

2804 -
2805 -
280501 -  ..
280502 - Configure Options After Log On
280503 -
280504 - After connecting, there is an Options tab in the Ws_ftp Pro program
280505 - that needs following settings...
280506 -
280507 -      General
280508 -
280509 -         Email address........... (self-explanatory)
280510 -         Text Viewer............. Notepad
280511 -         Log filename............ WS_ftp.log
280512 -         Enable log.............. On
280513 -         Verify Deletions........ Off
280514 -         Remote Edit uses
280515 -         ShellExecute............ Off
280516 -
280517 -       ..
280518 -      Advanced
280519 -
280520 -         Show Full Folder information.......... On
280521 -         Auto Save Site Configuration.......... Off
280522 -         Show WS_FTP Sites on Startup.......... On
280523 -         Double Click Action
280524 -           Transfer file....................... On
280525 -           View file........................... Off
280526 -           Nothing............................. Off
280527 -         Network Buffer  Size (bytes)
280528 -           Receive size........................ 4096
280529 -           Transmission........................ 1096
280530 -         Transfer Rate Display
280531 -           Bits per sec........................ On  (preference)
280532 -           Bytes per sec....................... Off (preference)
280533 -
280534 -       ..
280535 -      Display
280536 -
280537 -         Everything off except...
280538 -
280539 -         Date Format
280540 -           Year Month Day.................. On
280541 -
280542 -         List Box Font
280543 -           ANSI Fixed...................... On
280544 -
280545 -      Sounds
280546 -
280547 -         Everything off
280548 -
280549 -       ..
280550 -      Sort
280551 -
280552 -         Local
280553 -         Sort on Name........................ On
280554 -         Folders on top...................... On
280555 -
280556 -         Remote
280557 -         Sort on Name........................ On
280558 -         Folders on top...................... On
280559 -
280560 -       ..
280561 -      Pro
280562 -
280563 -         Enable drag and drop between windows........... On
280564 -         Enble auto reget of failed transfers........... Off
280565 -
280566 -         Preserve filetime on transfer from remove...... Off
280567 -         Prompt for overwrite of same or newer files.... Off
280568 -         Don't transfer older or same files............. Off
280569 -
280570 -            The above settings critical to be able to
280571 -            continually update the same records.
280572 -
280573 -         Allow deletion of non-empty folders............ On
280574 -
280575 -       ..
280576 -      Session
280577 -
280578 -         Host type......................... Unix standard
280579 -         Update folders after transfer..... On
280580 -         Remember Folders.................. On
280581 -         Show transfer progress dialog..... On
280582 -         Use passive transfer mode........ Off
280583 -         Use firewall..................... Off
280584 -         Force lowercase remote names..... Off
280585 -         Convert extensions............... Off
280586 -  ..
280587 -      *  Save current folders as
280588 -         connection folders............... on
280589 -
280590 -            This is critical to efficient configuration.  The default
280591 -            log on location on the server is the root directory.
280592 -            Change the log on directory for the local system to...
280593 -
280594 -                c: sd wt
280595 -            ..
280596 -            When the option button is selected for "Save current
280597 -            folders..." thereafter, this will be the log on folder, and
280598 -            this configuration will make it fast and easy to specify
280599 -            transfers based on the list that shows up in the local
280600 -            system under c: sd wt.
280601 -
280602 -
280603 -       ..
280604 -      Session (Cont)
280605 -
280606 -         File Names
280607 -
280608 -            Send Unique (FTP Site assigns name)....... Off
280609 -            Receive Unique (Ws_ftp assigns name)...... Off
280610 -            Prompt for destination file names......... Off
280611 -
280612 -          ..
280613 -         Startup Transfer Mode
280614 -
280615 -            ASCII.................... Off
280616 -            Binary................... On
280617 -            L8....................... Off
280618 -            Auto Detect.............. Off
280619 -
280620 -       ..
280621 -      Convert
280622 -
280623 -         Everything blank.
280624 -
280625 -       ..
280626 -      Extensions
280627 -
280628 -         ASCII Filenames and Extenstions
280629 -
280630 -             .TXT
280631 -
280632 -       ..
280633 -      Associations
280634 -
280635 -         Accept defaults
280636 -
280637 -
280638 -
280639 -
280640 -
280641 -
280642 -
280643 -
280644 -
280645 -
280646 -
280647 -
Distribution. . . . See "CONTACTS"