CONTACTS 
0201 - Armstrong Consulting                                                                                                                                               O-00000767 0101
020101 - Mr. Eric Armstrong                                                                                                                                               O-00000767 0101

SUBJECTS
Usability Learning Curve, 000825
Easy to Learn Use, Avoid Complex Function Keys, 000825
Power User Wants Function Keys Fast to Use, 000825
Ease of Use and Usefulness
Power User Wants Fast to Use Function Keys
Usefulness Not Marketing Criteria
Power User Wants Fast Performance Function Keys
Easy to Use Preferred More than Productivity of Function Keys
Power User Prefers Fast Use Function Keys
Click Links Email Objectionable
Web Mail Reduces Correspondence on Web

1713 -
1713 -    ..
1714 - Summary/Objective
1715 -
171501 - Follow up ref SDS 66 0000, ref SDS 64 0000.
171502 -
171503 - Received ref DRT 1 0001 from Eric Armstrong responding to the letter,
171504 - ref DIP 5 0001, linked to the record on 000921. ref SDS 66 0001
171506 -  ..
171507 - Eric says concern in his letter on 000811 about Welch Knowledge Space
171508 - that uses links, ref SDS 55 0001, was not serious. ref DRT 1 345J
171510 -  ..
171511 - He would like to get the initial message without having to click a
171512 - link. ref DRT 1 345J
171513 -
171514 -     This aligns with the preferences of many users, including Morris
171515 -     Jones at Intel on 990712, ref SDS 6 5837, and Sally Nerlove at
171516 -     NSF on 990715. ref SDS 7 0001
171518 -      ..
171519 -     On 991213 Eric's preference likely resulted in loss of $100K
171520 -     funding from NSF who, following Sally's lead, did not want to
171521 -     click on links to grow their knowledge. ref SDS 13 B3S8
171523 -      ..
171524 -     Thus, there is are large financial and personal incentives to
171525 -     provide information directly rather than submit links to Knowledge
171526 -     Space.
171528 -      ..
171529 -     Advantages of Knowledge Space that enables email to deliver clear,
171530 -     concise, complete communication were reviewed on 990804.
171531 -     ref SDS 8 1280  On 000327 Doug Engelbart cited his paper in 1992
171532 -     that set an objective to improve handling of daily working
171533 -     information to augment human intelligence. ref SDS 22 1530  These
171534 -     benefits seem at this remove to out weigh initial feelings of
171535 -     annoyance by people experience who are new to using technology for
171536 -     augmenting human intelligence.
171537 - ..
171538 - Eric supports review of Action Items, ref DRT 1 7F6F, proposed
171539 - in the letter, ref DIP 5 009J to him on 000921. ref SDS 66 UP7F
171540 -
171541 -     This supplements Jack Park's support on 000922. ref SDS 68 X48O
171543 -  ..
171544 - Eric says he is tracking action items but is not sure about other
171545 - pending matters. ref DRT 1 7F6F
171546 -
171547 -     Will notify him to click on the link in the letter to him on
171548 -     000921 to get a list, ref DIP 5 009J, shown on 000922. ref SDS 69
171549 -     0001
171551 -  ..
171552 - He still does not address the original objective of the letter that
171553 - caused his concern about links, which explained on 000809 how
171554 - technology can implement the ideas of management expert Peter Drucker.
171555 - ref SDS 54 1845
171557 -  ..
171558 - Submitted ref DIT 1 0001 linked to this record to address issues Eric
171559 - raises today.
171560 -
171561 -
171562 -
171563 -
171564 -
1716 -