THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700


S U M M A R Y


DIARY: August 22, 1999 08:30 AM Sunday; Rod Welch

Bob and Kathleen to pickup computer; provide orientation.

1...Summary/Objective
2...Evaluation of System - Pending Actions
....90 Days Free Technical Support for Windows 98
....Pending Actions
3...Anti-virus Program Not Installed, Needed for Internet Protection
4...Managing Hard Drive Partitions
5...Display/Video Resolution 1024 x 768
6...Registrtion of Viewsonic Monitor
7...Viewsonic Monitor Color Drivers
8...Menu and Icon Size Increased to Improve Visibility
9...Vibration Caused by Missing Screws from Hard Drive, Floppy Drive
10...PC Chips Motherboard, PC 100 Drivers
11...Games In Menu under Start Tested Successfully
12...Mahjong Game - Patty is Sending CD
13...Backup Software Not Available for Smart and Friendly RW CD Drrve
14...Printer Setup and Test
15...Printer Parallel Port Connection is Fragile - Needs Improvement
16...Lanset Dialer and Modem
17...JPS Dial Up - Alternet Internet Access
18...SDS Setup Again on Kathleen's Computer
19...Linking Procedures
20...Internet Web Mail Procedures
........Transfer SDS records and correspondence to the web
........Exmanine Web Content Before Sending to Internet
........Lanset or JPS - Log onto Internet
........Wsftp_pro - Click icon on Tool Bar
............Letters and other documents
........Examine Content on Web
........Copy Web Address
21...Netscape - Sending Web Mail
22...Office 97 Installed

ACTION ITEMS.................. Click here to comment!

1...Need local connect number for JPS in Sacramento.

CONTACTS 

SUBJECTS
586 Upgrade, 990429
System Setup
Evaluation 586 Upgrade

0705 -    ..
0706 - Summary/Objective
0707 -
070701 - Follow up ref SDS 27 0000, ref SDS 26 0000.
070702 -
070703 - Bob dropped Kathleen and went to meet his brother a visit.  Reviewed
070704 - system and procedures with Kathleen.
070705 -
070706 - Bob came by OA 1350 and picked up the Kathleen and the computer.
070707 -
070708 -    [On 990902 Kathleen reported computer is working well. ref SDS 28
070709 -    0001
070710 -
070711 -
0708 -
0709 - Progress
0710 -
071001 -  ..
071002 - Evaluation of System - Pending Actions
071003 -
071004 - Follow up ref SDS 27 5232, ref SDS 26 6965.
071005 -
071006 - Reviewed evaluation on 990818.
071007 -
071008 -
071009 -
071010 -     ..
071011 -    90 Days Free Technical Support for Windows 98
071012 -
071013 -    Follow up ref SDS 27 3393.
071014 -
071015 -    Point out pending W98 free support, and need to use product ID in
071016 -    record on 990810. ref SDS 22 1408
071017 -
071018 -
071019 -
071020 -     ..
071021 -    Pending Actions
071022 -
071023 -    Follow up ref SDS 27 3680.
071024 -
071025 -    Reviewed pending actions on 990818.
071026 -
071027 -    Kathleen asked about leaving the monitor and printer cables
071028 -    attached to the cpu ports, in order to minimize having to connect
071029 -    these cables to fragile port plates.  This works for the printer
071030 -    cable, because it can be disconnected from the printer, but the
071031 -    monitor cable cannot disconnected from the monitor, so it has to
071032 -    be disconnected.
071033 -
071034 -
071035 -
071036 -
0711 -

SUBJECTS
Anti-virus, Norton

0804 -
080401 -  ..
080402 - Anti-virus Program Not Installed, Needed for Internet Protection
080403 -
080404 - Kathleen asked about advantage of an anti-virus program, noting
080405 - exposure from using the Internet.
080406 -
080407 - I could not install our anti-virus program because it is in Concord.
080408 -
080409 -
080410 -
080411 -
080412 -
0805 -

SUBJECTS
Directory Management
Multiple Drives
W98 on I Drive
Multiple Drives, I: Drive

1407 -
140701 -  ..
140702 - Managing Hard Drive Partitions
140703 -
140704 - Follow up ref SDS 27 7562.
140705 -
140706 - Reviewed procedures for managing hard drive partitions.  Kathleen
140707 - asked about procedures to avoid cluttering up the c: root directory,
140708 - from analysis on 990818. ref SDS 27 0697
140709 -
140710 - Right now the only extraneous directory on c: is...
140711 -
140712 -                       C: PRINTFAC
140713 -
140714 - Which is for the Cannon printer.
140715 -
140716 - Restart the program once a day or every few days.
140717 -
140718 - This does not require turning it off, but that works, also.
140719 -
140720 -     Start,
140721 -        Shut Down
140722 -           Restart
140723 -
140724 - Restarting the system works similarly to defragmenting the hard drive,
140725 - discussed on 990818. ref SDS 27 0988
140726 -
140727 -    [On 991110 problem shutting system down with wall switch.
140728 -    ref SDS 29 0972]
140729 -
140730 -    [On 991127 system is failing again. ref SDS 30 4664]
140731 -
140732 -
140733 -
140734 -
140735 -
1408 -

SUBJECTS
Monitor
SVGA High Res Setting
Video Adapter Built-in on PC100 Motherboard
Video Configuration, EMC Monitor Not Recognized

1807 -
180701 -  ..
180702 - Display/Video Resolution 1024 x 768
180703 -
180704 - Follow up ref SDS 27 9555, ref SDS 26 2244.
180705 -
180706 - Reviewed location of system icons.
180707 -
180708 - Kathleen worked with having two windows open on the desktop at the
180709 - same time, which is a benefit of the resolution settings we
180710 - configured.
180711 -
180712 -
180713 -
180714 -  ..
180715 - Registrtion of Viewsonic Monitor
180716 - Viewsonic Monitor Color Drivers
180717 -
180718 - Follow up ref SDS 27 9077, ref SDS 26 9755.
180719 -
180720 - Explained registrtion.
180721 -
180722 - Actually, not sure if the online registration worked, so Kathleen and
180723 - Bob might submit the printed registration as a backup.
180724 -
180725 -
180726 -
180727 -
180728 -
1808 -

SUBJECTS
Monitor
SVGA High Res Setting
Desktop Icon, Menu Text Size

1906 -
190601 -  ..
190602 - Menu and Icon Size Increased to Improve Visibility
190603 -
190604 - Follow up ref SDS 27 9788, ref SDS 26 8966.
190605 -
190606 - Showed Kathleen video text settings and explained resolution issues.
190607 -
190608 - She feels these will be adequate.
190609 -
190610 -
190611 -
190612 -
1907 -

SUBJECTS
Vibration, Hard Drive Not Properly Installed
8 GB Hard Drive upgrade

2205 -
220501 -  ..
220502 - Vibration Caused by Missing Screws from Hard Drive, Floppy Drive
220503 -
220504 - Follow up ref SDS 27 8955, ref SDS 26 7845.
220505 -
220506 - There was no vibration problem while we worked with the system today.
220507 -
220508 - Kathleen reviewed issues with IP Micro on 990818. ref SDS 27 2784
220509 -
220510 -
220511 -
220512 -
2206 -

SUBJECTS
PC100 Drivers for PC Chips Motherboard

2304 -
230401 -  ..
230402 - PC Chips Motherboard, PC 100 Drivers
230403 -
230404 - Follow up ref SDS 27 6952, ref SDS 26 7933.
230405 -
230406 - Save PC Chips PC100 motherboard CD and other system software CDs and
230407 - disks in safe place.
230408 -
230409 -
230410 -
230411 -
230412 -
2305 -

SUBJECTS
Games Kath's Original hard Drive
Doom, 990809
Tiger Woods Golf, 990808
Mahjong, 990818

2707 -
270701 -  ..
270702 - Games In Menu under Start Tested Successfully
270703 -
270704 - Follow up ref SDS 27 1800, ref SDS 26 5487.
270705 -
270706 -
270707 -
270708 -
270709 -  ..
270710 - Mahjong Game - Patty is Sending CD
270711 -
270712 - Follow up ref SDS 27 9752.
270713 -
270714 - Patty has not yet sent the CD with the Mahjong game to Kathleen, so I
270715 - could not install it on Kath's computer. ref DRP 2 8484
270716 -
270717 -
270718 -
270719 -
270720 -
2708 -

SUBJECTS
CDR Drive Acquisition SN 00385 042015
Install
CD ROM Drive Setup in CMOS Failed, F1 Warning Message on Boot Up
CD RW Drive, 990818

3107 -
310701 -  ..
310702 - Backup Software Not Available for Smart and Friendly RW CD Drrve
310703 -
310704 - Follow up ref SDS 27 1960.
310705 -
310706 - Reviewed backup issue with Kathleen from work on 990818. ref SDS 27
310707 - 9774
310708 -
310709 -
310710 -
310711 -
310712 -
310713 -
3108 -

SUBJECTS
Printer, Cannon

3304 -
330401 -  ..
330402 - Printer Setup and Test
330403 -
330404 - Follow up ref SDS 27 0222, ref SDS 25 0222.
330405 -
330406 - Kathleen printed an SDS record from the Web browser.
330407 -
330408 -
330409 -
330410 -  ..
330411 - Printer Parallel Port Connection is Fragile - Needs Improvement
330412 -
330413 - Follow up ref SDS 27 1948.
330414 -
330415 - Explain problem of fragile printer and monitor plates.
330416 -
330417 -
330418 -
3305 -

SUBJECTS
Dialer and Modem
Lanset on Kathleen's computer, 990808

3505 -
350501 -  ..
350502 - Lanset Dialer and Modem
350503 -
350504 - Follow up ref SDS 23 7250
350505 -
350506 - Perform planned review on 990815.
350507 -
350508 -
350509 -
3506 -

SUBJECTS
Set up Kathleen's Computer with JPS
Dial-up Networking

3705 -
370501 -  ..
370502 - JPS Dial Up - Alternet Internet Access
370503 -
370504 - Follow up ref SDS 20 7444.
370505 -
370506 - Review as an alternate avenue for Internet that is less expensive.
370507 -
370508 - They have to change to a local phone number.
370509 -
370510 -
370511 -
370512 -
3706 -

SUBJECTS
SDS on Kathleen's Computer
Rod's SDS records

3905 -
390501 -  ..
390502 - SDS Setup Again on Kathleen's Computer
390503 -
390504 - Follow up ref SDS 23 9749.
390505 -
390506 - Review procedures and show how to use the SDS Group Manager.
390507 -
390508 -      Click on columns to open without password.
390509 -
390510 -      Click on no archive to avoid arvhiving Rod's records.
390511 -
390512 - Kathleen created in her record an explanation of function keys.
390513 -
390514 -
390515 -
390516 - Suggest review of medical management for application on using SDS to
390517 - manage Kathleen's pending dental work.
390518 -
390519 -     1.  Record on 990625 is example of how to use medical history to
390520 -         help doctors. ref SDS 13 0001
390521 -
390522 -         Medical standards for doctor/patient communication are
390523 -         accomplished by Communication Metrics, as reported on 990625.
390524 -         ref SDS 13 4185
390525 -
390526 -         Doctors need help from patient, on 990625. ref SDS 13 1978
390527 -
390528 -     2.  Example for dental work...
390529 -
390530 -         a.  Billing issue on 960821. ref SDS 1 2476
390531 -
390532 -         b.  Scope of periodonal work on 961210. ref SDS 2 2378
390533 -
390534 -
390535 -  ..
390536 - Linking Procedures
390537 -
390538 - Two key points...
390539 -
390540 -    1.  F1 F6 marks the cursor location for entering a link, and turns
390541 -        linking on.
390542 -
390543 -        When linking is on, you see...
390544 -
390545 -                           Linking    Schedule/Diary   1
390546 -
390547 -        ...in the top right corner of the screen, rather the normal
390548 -        message that says...  Quit=ESC    Schedule/Diary   1
390549 -
390550 -        F1 F6 with linking on, turns linking off.
390551 -
390552 -        So, F1 F6 acts like a light switch.  If linking is off, F1 F6
390553 -        turns it on.  If linking is on, F1 F6 turns it off,
390554 -
390555 -        If you make a mistake or change your mind, after turning
390556 -        linking on, just press F1 F6 to turn it off.  If you are not
390557 -        planning to create a link, it is a good idea to turn it off.
390558 -
390559 -        Linking is turned also by the following operations...
390560 -
390561 -          1.  Opening the Subject Index.
390562 -          2.  Opening a Diary with F3, F1 F3,
390563 -          3.  Running a report
390564 -
390565 -        Each of these tasks yield SDS records which usually relate to
390566 -        work in the current record, otherwise the tasks would not be
390567 -        performed.  Therefore, linking mode is set on, which is evident
390568 -        because of the message in the top right corder.
390569 -
390570 -        If you do want to link, then use F1 F6 to turn it off.
390571 -
390572 -    2.  With Linking On, Enter or double clicking creates a link
390573 -        anchor, and links the anchor location identified by F1 F6.
390574 -
390575 -        With Linking Off, Enter acts like an ordinary carriage return
390576 -        on a typwriter.
390577 -
390578 -    3.  Linking between correspondence files and SDS records.
390579 -
390580 -        This works a little differently.
390581 -
390582 -        F1 F6 in a editor file, which is normally a correspondence or
390583 -        memo file, splits the next word from the end of the current
390584 -        word and enters an HTML code string to add bold and anchor
390585 -        ending command.
390586 -
390587 -        The cursor is automatically placed at the beginning of the
390588 -        current word, which is where the HTML anchor code will be
390589 -        entered for creating a link.  If you want the link to cover two
390590 -        words instead of just one, manually move the cursor to the
390591 -        beginning of the previous word or which every word you want to
390592 -        begin the link.
390593 -
390594 -        Use Ctrl F6 to switch to the file you want to link, and move to
390595 -        the location where there is an anchor for linking, and press
390596 -        Enter, or double click.  This will close the file, return to
390597 -        your object file, and enter an HTML command string that links
390598 -        the word string in the current file to the other location.
390599 -
390600 -
390601 -
390602 -  ..
390603 - Internet Web Mail Procedures
390604 -
390605 - The main idea is to convert the current file into HTML and put a copy
390606 - in a temporary directory for transferring to the web, and, also,
390607 - place a copy in a permanent directory on the local system that will
390608 - have the same content as the web.
390609 -
390610 -
390611 -         ..
390612 -        Transfer SDS records and correspondence to the web
390613 -
390614 -        Click above "Quit=Esc" on the annotate field.
390615 -
390616 -            This converts the current file into HTML format, and places
390617 -            the current file in a temporary directory on the h: drive,
390618 -            ready to upload to the Internet, and it also places a copy
390619 -            on the local HTML directory for viewing with a web browser.
390620 -
390621 -            Quit=ESC changes color from yellow to green, as an alert
390622 -            that the transfer directory has content ready for transfer.
390623 -
390624 -        Click above Schedule
390625 -
390626 -            Shows a list of pending record, if any, that are ready to
390627 -            transfer to the Internet.
390628 -
390629 -        Click above /Diary
390630 -
390631 -            This empties the temporary transfer directory, and if
390632 -            anything has not been transferred, it shows this status.
390633 -
390634 -
390635 -         ..
390636 -        Exmanine Web Content Before Sending to Internet
390637 -
390638 -        Typically, before sending a letter to the web, you want to
390639 -        look at how it will appear on the web.  Often this provides an
390640 -        opportunity to improve HTML appearance, or make edits.
390641 -
390642 -        Open My Computer on the desktop.
390643 -
390644 -        Click Favorites.
390645 -
390646 -        Click on Communication Metrics 1999.
390647 -
390648 -        Select the month and then the day to review.
390649 -
390650 -        Select the record to examine.
390651 -
390652 -        Select any correspondence or other file from within the record
390653 -        that was used to prepare the document.
390654 -
390655 -
390656 -         ..
390657 -        Lanset or JPS - Log onto Internet
390658 -
390659 -        Click Lanset icon on tool bar, or double click JPS icon on
390660 -        desktop.
390661 -
390662 -            JPS does not cost for connetc time, so it may be the best
390663 -            method for this process.  Lanset will work as well.
390664 -
390665 -        Need local connect number for JPS in Sacramento.
390666 -
390667 -
390668 -         ..
390669 -        Wsftp_pro - Click icon on Tool Bar
390670 -
390671 -        Main point to remember is to correlate directories on local
390672 -        system with directory on web server.  "Local system" refers to
390673 -        your computer.
390674 -
390675 -            Click connect button at bottom left corner of menu screen.
390676 -
390677 -            Click OK at top of menu in next screen.
390678 -
390679 -                Wait to hear a beep, and an message on the web server
390680 -                side that says...
390681 -
390682 -                          226 Transfer complete
390683 -
390684 -                This signifies system is ready to begin transferring
390685 -                records.
390686 -
390687 -            Highlight SDS transfer directory on local system h: drive.
390688 -
390689 -                Local system is preset to H:\SD\08
390690 -
390691 -                Kathleen is directory...
390692 -
390693 -                       10000
390694 -
390695 -            Highlight corresponding SDS directory on web site.
390696 -
390697 -                Web server is preset to /usr/home/welchco/sd/08
390698 -
390699 -                Use the scroll bar to show directory 10000, and
390700 -                highlight....
390701 -
390702 -                       10000
390703 -
390704 -            Click Transfer on...
390705 -
390706 -                         L O C A L    S Y S T E M
390707 -
390708 -            Click yes for subdirectories.
390709 -
390710 -            Transfer will run and return a message that says...
390711 -
390712 -                          Transfer complete.
390713 -
390714 -                While transfer is underway, you will seen files
390715 -                scrolling on the web server side.
390716 -
390717 -                This can take from a minute for sending only one or a
390718 -                few records, to 15 minutes or so, if you are sending a
390719 -                lot of stuff.  Somedays the system is slow, and it
390720 -                takes longer because there is a lot of competeing
390721 -                traffic.
390722 -
390723 -
390724 -             ..
390725 -            Letters and other documents
390726 -
390727 -            Change to the root directory on the Local System
390728 -
390729 -                H:\
390730 -
390731 -                On this side you will see a list of the directories
390732 -                containing correspondence files ready for transfer.
390733 -
390734 -                The only directories that contain web content are the
390735 -                following...
390736 -
390737 -                02   Company
390738 -                03   Projects
390739 -                04   Jobs
390740 -                08   Personal
390741 -
390742 -                Highlight one of these, if present.  If none are
390743 -                present, there no correspondnece or other documents
390744 -                pending transfer to the web.
390745 -
390746 -                If you see...
390747 -
390748 -                00
390749 -                RECYCLED
390750 -                SD
390751 -
390752 -                This means there are no correspondence files to upload
390753 -                to the web.  If you see...
390754 -
390755 -                00
390756 -                04
390757 -                RECYCLED
390758 -                SD
390759 -
390760 -                This means there are correspondence files to upload to
390761 -                the web only in directory 04. If you see...
390762 -
390763 -                00
390764 -                02
390765 -                08
390766 -                RECYCLED
390767 -                SD
390768 -
390769 -                This means there are correspondence files to upload to
390770 -                the web in directories 02 and 08.
390771 -
390772 -
390773 -            Change the web server to the root directory.
390774 -
390775 -                /usr/home/welchco/
390776 -
390777 -                Highlight the corresponding directory on the web
390778 -                server that has been highlighted on the local system.
390779 -
390780 -            Click Transfer on...
390781 -
390782 -                         L O C A L    S Y S T E M
390783 -
390784 -            Click yes for subdirectories.
390785 -
390786 -
390787 -         ..
390788 -        Examine Content on Web
390789 -
390790 -        When all SDS records and correspondence files have been
390791 -        transferred to the web, click Exit on the Wsftp_pro menu in the
390792 -        lower right corder, to close this program.
390793 -
390794 -        You can then view these records on the web, and/or you can
390795 -        send someone a letter with a link to your web mail.
390796 -
390797 -        Netscape - click on the tool bar.
390798 -
390799 -        Click Bookmarks.
390800 -
390801 -        Click Communication Metrics 1999
390802 -
390803 -            Similar to clicking on Favorites in Internet Explorer to
390804 -            view web pages on the local system. ref SDS 0 6237
390805 -
390806 -        Once you are satisfied with the content and format of your
390807 -        correspondence, you can copy the URL address in the web and
390808 -        open an email for sending a letter with a link, explained in
390809 -        the next section, below.
390810 -
390811 -
390812 -         ..
390813 -        Copy Web Address
390814 -
390815 -        Place pointer anywhere in the Location field of the web
390816 -        browser.
390817 -
390818 -        Click the right mouse button.  This highlights the entire
390819 -        field.
390820 -
390821 -        Click copy.
390822 -
390823 -
390824 -
390825 -
390826 -
3909 -

SUBJECTS
Installation Netscape
Address Book, Import, Export

4105 -
410501 -  ..
410502 - Netscape - Sending Web Mail
410503 -
410504 - Follow up ref SDS 23 8944, ref SDS 20 8944.
410505 -
410506 - Netscape is opened by clicking on the icon on the tool bar.
410507 -
410508 - Review bookmarks and addresses.
410509 -
410510 -
410511 - Email is opened by clicking on...
410512 -
410513 -                          Communicator
410514 -
410515 -     ...on the task bar at the top of the Nescape screen.
410516 -
410517 -     ...then click on the second choice...
410518 -
410519 -                          Messenger
410520 -
410521 -
410522 - This opens a sreen that lists email you have received.
410523 -
410524 - To send a new message, click on, you guessed it...
410525 -
410526 -
410527 -                         New Message
410528 -
410529 -
410530 - This opens a file for writing a new message.
410531 -
410532 - Click on Address to select addressees.
410533 -
410534 - Enter a subject -- try not to leave the subject blank.
410535 -
410536 - Type something like...
410537 -
410538 -      Dear Fred,
410539 -
410540 -      Please see my letter at...
410541 -
410542 -      http://www.welchco.com/03/00015/61/99/08/2001.HTM
410543 -
410544 -      Thanks.
410545 -
410546 -      Kathleen
410547 -
410548 - The web url address is entered by clicking the right mouse button and
410549 - selecting paste.
410550 -
410551 -
410552 -
410553 -
410554 -
410555 -
410556 -
4106 -

SUBJECTS
Install Office 97 under W98 on CPU #10
Office 97
Installation
Product Key

4507 -
450701 -  ..
450702 - Office 97 Installed
450703 -
450704 - Follow up ref SDS 23 9577, ref SDS 20 9577.
450705 -
450706 - Review Microsoft Office programs installed on 990808. ref SDS 20 9577
450707 -
450708 -
450709 -
450710 -
450711 -
450712 -
450713 -
450714 -
450715 -
4508 -