CONTACTS 
0202 - IP Micro                             916 635 0126                                                                                                                  O-00000182 0102
020201 - Mr. Jim Brendle                                                                                                                                                  O-00000182 0102

SUBJECTS
Software Installation
Apr 29, 1999
586 Upgrade, 990429
Kathleen
Hard Drive upgrade, 8 GB
W98 Crashing when Downloading from Internet

1008 -    ..
1009 - Summary/Objective
1010 -
101001 - Follow up ref SDS 12 0000, ref SDS 11 0000.
101002 -
101003 - Formatted hard drive and tried to convert to FAT32.  This did not work
101004 - due to failure of OS to recognize some of the drive partitions.
101005 - Notified vendor of problems and scheduled to return system for
101006 - configuration.  Found that W98 is installed as an upgrade over W95.
101007 - This may be causing some problems.  It is more difficult to service
101008 - the thing.  Decided to install OS clean using OEM version obtained for
101009 - CPU11.  Was unable to accomplish a stable system.
101010 -
101011 -     [On 990808 got a stable installation. ref SDS 13 0001]
101012 -
101013 -     [On 990810 system was unstable again. ref SDS 15 0741]
101014 -
101015 -     [On 990811 system completed. ref SDS 16 0001]
101016 -
101017 -
101018 -
1011 -
1012 - Progress
1013 -
101301 - As a result of continual failure of operating system yesterday, I
101302 - tried to install the operating system again on the i: drive.
101303 -
101304 - The system crashed during the operation.
101305 -
101306 - I was able to format the h: drive.
101307 - ..
101308 - I copied everything on c: to g: so there is a backup.
101309 -
101310 -     This had all of Kathleen's SDS records, the games.
101311 -
101312 -     Unfortunately, I later used fdisk and wiped it all out, dumb.
101313 -
101314 -        [On 990811 got it all back. ref SDS 16 9667]
101315 -
101316 -     But, there was no way to transfer anything on the drive in order
101317 -     to save it while workking on the drive.
101318 -
101319 - Will try installing w98 on h: and leave the existing stuff on i:
101320 -
101321 -
101322 -  ..
1014 -
1015 -
1016 - 1633 called Jim Brendle
1017 -
101701 - Advised of work yesterday showing problems with unaccessible drives.
101702 - ref SDS 12 2898
101703 -
101704 - He said to bring the drive in for him to check.
101705 -
101706 -     [On 990809 called and advised have it fixed. ref SDS 14 2418]
101707 -
101708 -
101709 -
101710 -
101711 -  ..
1018 -
1019 -
1020 - 2332
1021 -
102101 - Installed W98 clean, using my w98 CD with product KEY...
102102 -
102103 -
102104 -                     rt9x4 xm2m3 vhjx7 q626p hptwg
102105 -
102106 -
102107 - The W98 program Bob delivered with the computert system on 990801, is
102108 - for an upgrade.
102109 -
102110 - This is not really what I wanted.
102111 -
102112 - I want a "clean" installation of w98 on I: independent of existing
102113 - operating system.
102114 -
102115 - However, the upgrade code is installed over the existing w95 program
102116 - on I: Further, it seems to be using the former win95 directory.
102117 -
102118 - On 990524 Jim Brendle at IP Micro advised that he would install w98
102119 - "clean" on the new hard drive because w95 may have corrupted files
102120 - causing defective performance of new upgraded system, ref SDS 4 8747,
102121 - as reported by Kathleen on 990524. ref SDS 4 2912
102122 -
102123 - So, I have to accomplish this objective...
102124 -
102125 -     It appears that IP Micro did an image backup of the original hard
102126 -     drive, and restored this on the new hard drive. This replicated
102127 -     any problems with the original w95 operating system. Then w98 was
102128 -     installed as an upgrade.  This retained problems in the w95
102129 -     installation, that had not been running correctly, and led to the
102130 -     system upgrade.
102131 -
102132 - We need to install w98 on the new hard drive "clean," then restore the
102133 - data from the original drive and re-configure the programs, as IP
102134 - Micro planned to do on 990524. ref SDS 4 8747
102135 -
102136 -     [On 990818 recommend recovery from IP Micro. ref SDS 17 2784]
102137 -
102138 - Shut system down.
102139 -
102140 - Turn it back on.
102141 -
102142 - System came up successfully for the first time today.  Did not boot
102143 - into safe mode.
102144 -
102145 - There was an initial failure that required pressing F1, but after that
102146 - the program completed startup.
102147 -
102148 - Ran "re-start" - system re-booted successfully.
102149 -
102150 - Shut it down.
102151 -
102152 - Turned it on and it came up successfully.
102153 -
102154 - Doom - tried running this game, and it crashed, as before on startup.
102155 -
102156 - Pressed Enter, and Doom program was closed.
102157 -
102158 - Will try uninstalling Doom and installing it again.
102159 -
102160 - When the system re-booted, got following message...
102161 -
102162 -      Your multi-function device (SiS 5513 Dual PCI IDE Controller) has
102163 -      some child devices using 32-bit drivers and others using
102164 -      compatibility mode drivers.  This configuration is not supported,
102165 -      so your computer has halted to prevent corruption.
102166 -
102167 -      After you restart your computer, Windows will use compatibility
102168 -      add drivers for each child device attached to this multi-function
102169 -      device.  If you want to use 32-bit drivers you may be able to
102170 -      obtain an updated driver for the device that caused the problem
102171 -      by contacting your hardware manufacturer, or you can disable the
102172 -      device.
102173 -
102174 -                            Press any key
102175 -
102176 - Pressed a key
102177 -
102178 - System would not continue.  Got a blank DOS screen.
102179 -
102180 - Had to press re-start button on CPU.
102181 -
102182 - System booted into Safe mode again.
102183 -
102184 - Ran Start - Re-start.
102185 -
102186 - Booted up without a problem.
102187 -
102188 - Tried converting C drive to 32-bit mode.
102189 -
102190 - During start up, similar to yesterday, ref SDS 12 2508, after the
102191 - Windows logo, got following message...
102192 -
102193 -      While initializing device CONFIGMG
102194 -
102195 -      Windows protection error:  you need to restart your computer
102196 -
102197 - Pressed re-start button.
102198 -
102199 - Booted into Safe mode
102200 -
102201 - Did Start - Re-start.
102202 -
102203 - Got message that conversion of C: drive failed because not enough
102204 - memory.
102205 -
102206 - Suggestion to rem out stuff in config.sys and autoexec.bat.
102207 -
102208 - Did this and booted computer.
102209 -
102210 -     Removed stuff in config.sys for himem.sys, which is left over
102211 -     from win3.1, and so is not needed for w98.
102212 -
102213 - System came up.
102214 -
102215 - Ran conversion to 32-bit mode on drive c: again.
102216 -
102217 - This time it ran successfully, and re-booted itseld which is correct.
102218 -
102219 - It came up and ran defrag in regular w98 mode.
102220 -
102221 - About 20% through, got message of illegal operation.
102222 -
102223 - Clicked Close.
102224 -
102225 - Got message Conversion was successful.
102226 -
102227 - Clicked OK
102228 -
102229 - Got message of illegal operation.
102230 -
102231 - Clicked Close
102232 -
102233 - W98 stayed in session.
102234 -
102235 - Opened My Computer.
102236 -
102237 - Checked Properties for C: drive.
102238 -
102239 - Got message of illegal operation.
102240 -
102241 - Clicked Close
102242 -
102243 - Properties for C: drive show it is now FAT32.
102244 -
102245 - Tried to Shut down.
102246 -
102247 - Got message of illegal operation.
102248 -
102249 - Clicked Close
102250 -
102251 - Could not use Start - Shut Down, or Re-start
102252 -
102253 - Pressed reset button on computer.
102254 -
102255 - Booted up... more problems.
102256 -
102257 - Deleted SDS stuff on c: drive because it has a lot of directories and
102258 - this can cause the operating system to get confused.
102259 -
102260 - I thought I had the stuff on g: because I had earlier copied
102261 - everything to g:
102262 -
102263 - But evidently, I formatted g: after I copied SDS to g: because all of
102264 - it is gone.
102265 -
102266 - Copied 02, 03 and 04 to f: and copied 08 to g:
102267 -
102268 - Deleted 02, 03, 04 and 08 from c:
102269 -
102270 - This further reduces the burden to check the system during boot up.
102271 -
102272 - Ran disk defragment.
102273 -
102274 - Got an initial crash, but pressed Enter, and the operation continued
102275 - successfully.
102276 -
102277 -
102278 -
102279 -
102280 -
102281 -
102282 -
1023 -
1024 -