CONTACTS 
0201 - Executive Information Systems, Inc.                                                                                                                                O-00000709 0201
020101 - Mr. Joseph M. Firestone, Phd.                                                                                                                                    O-00000709 0201
020102 - Chief Scientist

SUBJECTS
Thinking Through Writing
Management is ART & Poetry
Knowledge Management, Definition
Cognitive Science, Knowledge
Computer Science, Knowledge Management
Enterprise Workflow
Business Intelligence
Killer Application
Firestone, Joe, 970617

1411 -
1411 -    ..
1412 - Summary/Objective
1413 -
141301 - Follow up ref SDS 57 0000, ref SDS 56 0000.
141302 -
141303 - Joe Firestone, Chief Scientist with EIS, and Chairman of a committee
141304 - with the KM Consortium, responded to my inquiry.  He provides a paper
141305 - with ideas on technology for improving management.
141306 -
141307 -    [On 990217 sent letter to Joe. ref SDS 58 0000]
141309 -     ..
141310 -    [On 000113 Ed Swanstrong, CEO and founder of KMCI explained his
141311 -    ideas on KM. ref SDS 59 0001
141313 -     ..
141314 -    [On 011102 John Prusak with IBM article, ref SDS 60 DT5F, on
141315 -    origins of Knowledge Management. ref SDS 60 JX6K
141316 -
141317 -
141319 -  ..
1414 -
1415 -
1416 - Progress
141701 -  ..
141702 - Knowledge Management Gaining Support of Industry
141703 -
141704 - Joe submits ref DRT 1 0000 responding to my letter on 990213 from the
141705 - review of the web site for Knowledge Management. ref SDS 57 5138
141706 -
141707 - Joe is the Chief Computer Scientist with...
141708 -
141710 -                  ..
141711 -                 Executive Information Systems, Inc.
141712 -
141714 -  ..
141715 - They have a web site...
141716 -
141717 -
141718 -                    http://www.dkms.com
141719 -
141720 -
141721 -    ...listed at the end of Joe's letter. ref DRT 1 2640
141723 -  ..
141724 - Need to ask Joe what might be causing their site to crash Netscape.
141725 -
141726 -    I tried to open the dkms site several times and it crashed Netscape
141727 -    4.5 with an error message that java40.jar is not properly
141728 -    installed.
141729 -
141730 -    We get this same message from time to time opening other sites, but
141731 -    it has never crashed Netscape nor prevented access to the target
141732 -    site.
141734 -  ..
141735 - Joe is also the....
141736 -
141737 -          Chairperson,
141738 -          Artificial Knowledge Management System Committee
141739 -          Knowledge Managment Consortium
141740 -          http://www.km.org
141741 -
141743 -  ..
141744 - Joe says KM supports testing new methods. ref DRT 1 8002
141746 -  ..
141747 - Are there examples where a management has overcome ignorance, fear and
141748 - denial to try new methods?  Andy Grove at Intel says managers are
141749 - "loath" to change, see review on 980307. ref SDS 52 1660  Other than
141750 - the "rubber truncheon" school of leadership, how does KM help managers
141751 - overcome fear of accountability, which is a key metric for management,
141752 - see review on 980405. ref SDS 53 5065
141753 -
141754 -
141756 -  ..
141757 - Adding Intelligence to Information Improves Management
141758 -
141759 - My letter to Joe introduces the idea of adding "intelligence" to
141760 - information to produce knowledge and ideas, as explained in the POIMS
141761 - paper. ref OF 1 0000 and also at ref OF 1 0793
141762 -
141763 - Joe says that "intelligence is the ability to learn," and points out
141764 - that my explanation sounds like doing something special with the
141765 - alphabet. ref DRT 1 5551
141767 -  ..
141768 - Another way to say it is that the alphabet provides building blocks
141769 - for creating or capturing "information," and time is the ingredient of
141770 - "experience."  Intelligence organizes these components in a way that
141771 - produces what is commonly called "knowledge," and so, by extension, it
141772 - might be said that "intelligence" improves or adds value to the
141773 - alphabet.  I do not quibble that my formulation was vague.
141775 -  ..
141776 - Maybe it is clearer to say that "intelligence" helps people accomplish
141777 - the purpose of the alphabet to produce useful information.
141778 -
141780 -  ..
141781 - Enterprise Knowledge Management Modeling - Killer Application
141782 -
141783 - Follow up ref SDS 57 7399.
141784 -
141785 - Joe's letter, ref DRT 1 2640, has a link to his paper, ref OF 8 0000,
141786 - on KM at...
141787 -
141789 -                  ..
141790 -                 http://www.dkms.com/EKMDKMS.html
141791 -
141792 -
141793 -    ...with the title...
141794 -
141795 -
141796 -                    White Paper No. 12
141797 -                    Enterprise Knowledge Management Modeling, and
141798 -                    Distributed Knowledge Management Systems
141799 -                    by Joseph M. Firestone, Ph.D.
141800 -                    Jan 3, 1999
141801 -
141803 -  ..
141804 - So this is very recent work on "Knowledge Management."  He has written
141805 - quite a bit on this subject, as shown in References. ref OF 8 1740
141807 -  ..
141808 - KM is defined in the paper at ref OF 8 3330, as shown in the record on
141809 - 990213 reveiwing the KM web site. ref SDS 57 6412
141810 -
141811 -    [On 011102 John Prusak with IBM article, ref SDS 60 DT5F, on
141812 -    origins of Knowledge Management, ref SDS 60 JX6K, critics indicate
141813 -    Knowledge Management is merely a marketing effort for more
141814 -    Information Management capabilities. ref SDS 60 SZ7O
141816 -  ..
141817 - Joe's biography at the end of the paper says DKMS could be a "killer
141818 - app." ref OF 8 7388  This marketing goal was reviewed on 940615 in
141819 - connection with IBM's work on OS2. ref SDS 13 6092  More recently on
141820 - 970623 Killer App was cited in an article on NT. ref SDS 45 2209
141822 -  ..
141823 - The paper has excellent graphics, although on a 17" monitor I could
141824 - not make out some of the descriptions in the images.
141826 -  ..
141827 - Overall, the paper explains powerful new technology and methods to
141828 - provide enterprise-wide executive decision support.  There is
141829 - discussion about "experience" in connection with EM rule networks...,
141830 - ref OF 8 4153, however, the paper does deal directly with work in
141831 - Cognitive Science on "knowledge," as, for example, was reviewed on
141832 - 960518. ref SDS 36 8811  This may reflect a division in KM between
141833 - business and science noted on 990213. ref SDS 57 6412
141835 -  ..
141836 - The focus on "enterprise-wide" decision support may be part of the
141837 - Enterprise Workflow effort reviewed on 940522. ref SDS 9 0453
141839 -  ..
141840 - Figure 6 shows graphics described, ref OF 8 8314, as...
141841 -
141842 -                      data warehouse
141843 -                      data marts
141844 -                      data mining
141845 -
141846 - ...which are part of discussions under the heading....
141847 -
141848 -                      business intelligence
141849 -
141850 - ...reviewed on 980226. ref SDS 50 5760, and 980828. ref SDS 55 2592
141852 -  ..
141853 - This technology likely is needed to advance the ball on the "virtual
141854 - office" objective, reviewed on 980613. ref SDS 54 0000
141855 -
141857 -  ..
141858 - Knowledge Production - Five (5) Types
141859 -
141860 - Follow up ref SDS 57 0810.
141861 -
141862 - Joe describes a process of "producing" knowledge, stating in part...
141863 - "knowledge production is the activity of formulating knowledge. I use
141864 - the term "formulating" in a general sense. It encompasses...
141866 -          ..
141867 -     (a) formulating new knowledge,
141868 -     (b) revising and refining previously produced knowledge, and
141869 -     (c) reformulating previously produced knowledge."
141870 -
141871 - ...as shown in a flow diagram, figure 2 ref OF 8 8377.
141873 -  ..
141874 - The idea of "knowledge" flowing from a process that uses what is
141875 - already known, reflects analysis of thinking, i.e., intelligence, as
141876 - the engine of production. ref OF 2 5846  Landauer's explanation of
141877 - human "experience" growing new knowledge indicates knowledge comes
141878 - from a process, see again 960518. ref SDS 36 8811
141880 -  ..
141881 - Should components of "knowledge" be presented showing how it fits with
141882 - other outputs of intelligence?  What about data, common sense, the
141883 - weight of information, i.e., frequency, source, credibility, wisdom,
141884 - subject organization, and so on?  There is some discusson of
141885 - classification, "data" and "information" under Knowledge Acquisition,
141886 - ref OF 8 9831, and further under "Keeping Levels Straight," ref OF 8
141887 - 8418, but it is not clear how these differ or are applied in the
141888 - production of "knowledge" presented in the paper.
141890 -  ..
141891 - How does the DKMS handle "guess and gossip" that dominates most
141892 - management decisions with "false knowledge."
141894 -  ..
141895 - Examples that illustrate "filtering" would be helpful.
141896 -
141897 - "Filtering" is explained as part of "acquiring" knowledge by cleaning
141898 - and transforming data, information, ... and staging it for loading
141899 - into the enterprise's own stores [13]. ref OF 8 0459
141901 -  ..
141902 - Joe cites five types of knowledge production. ref OF 8 8407
141903 -
141904 -      1.  Planning
141905 -
141906 -      2.  Descriptive ... of Fact,
141907 -
141908 -      3.  Measurement and Non-causal Modeling,
141910 -           ..
141911 -      4.  Causal Modeling Predictive Knowledge, and
141913 -           ..
141914 -      5.  Assessment (cost/benefit) Knowledge.
141916 -  ..
141917 - Need explanation of "intelligence" to integrate knowledge types.
141919 -  ..
141920 - How does DKMS use all 5 types of knowledge together that bear on a
141921 - decision, as explained by Campbell in his book on artificial
141922 - intelligence, reviewed on 900303? ref SDS 1 3016
141923 -
141924 -
141925 -
141926 -
141927 -
1420 -