Executive Information Systems, Inc.

Street address

City, St  Zip






Date: Sat, 13 Feb 1999 14:49:26 -0500



Mr. Rod Welch
The Welch Company
440 Davis Court #1602
San Francisco, CA  94111 2496
rowelch@ibm.net


Subject:  Communication Metrics


Hi Rod,


Have we met or exchanged notes in the past? See comment.


Rod Welch wrote:




Joe,


A big challenge in knowledge management is formulating applications and
then finding opportunities to test them in real world environments to
see if they improve earnings and productivity, as for example the "alphabet"
does. Most people don't think of the alphabet as a business system, because
they already know it when they arrive on the job.





The alphabet is a tool that definitely adds value to a great deal of human
activity, including business.


 

Rod Welch wrote:




So a proposal to improve the
alphabet by adding "intelligence" to information in order to get
"knowledge" seems foreign and unappealing.




I don't see how adding intelligence to information necessarily improves
the alphabet. It's too vaguely stated that way. Perhaps you can improve
the alphabet by adding "intelligence" to its letters. But intelligence
is the ability to learn. So, are you proposing symbols that learn?

Rod Welch wrote:




This takes the proverbial courage and vision that we look for in strong leaders
to provide opportunity to test, fail, revise, and test some more in order to
discover a powerful advance.  Does KM support this requirement?






Which requirement, the opprtunity to test, fail, revise and test some
somemore? If so, KM certainly supports this in its cyclical on-going
knowledge production process. See my White Paper at
http://www.dkms.com/EKMDKMS.html.


Thanks for your note.


Sincerely,




Joe Firestone

Chief Scientist

eisai@moon.jic.com