CONTACTS 

SUBJECTS
PG&E SDS Project, General, Demonstration for New Users
Objectives/scope
Writing "everything" down
Cost/Benefit Evaluation
Immediate Benefits
Cost & Delay of Entering Past History
Willfully Blind, Fear and Denial
Leadership Courage Change Culture of Knowledge from Information

1010 -    ..
1011 - Summary/Objective
1012 -
101201 - Follow up ref SDS 5 0000.
101202 -
101203 - Reviewed discussion with John; scheduled meeting with Terry Mulford at
101204 - PG&E, following up work on 950227. ref SDS 4 IM5G
101205 -
101206 - This evening, I sent this record and the meeting with John Barsky
101207 - today, to Bill via internet.
101208 -
101209 -
1013 -
1014 -
1015 - Discussion
1016 -
101601 - SDS Claim Support
101602 -
101603 - After meeting with John Barsky earlier today, ref SDS 8 0001, Bill and
101604 - I visited for a few minutes.
101605 -
101606 - Bill feels SDS would be ideal to assist John and the City in dealing
101607 - with the high risk situation they have. ref SDS 8 5O9I
101608 -
101609 - Bill said there is a tendancy for people who have not used SDS or the
101610 - Welch Company, to feel that if a job is already underway, then SDS
101611 - would not be helpful unless a large expense is incurred to enter all
101612 - of the past history on the job.
101613 -
101614 - Bill recalled feeling that way himself when he decided to try SDS at
101615 - PG&E, but was suprised to discover his expectation was wrong, as Bill
101616 - related in the meeting with IBM on 941114. ref SDS 2 3078
101617 -
101618 -
101619 -  ..
101620 - Immediate Benefits of SDS Connections for Even Willfully Blind
101621 - Connecting v Storing Information is Critical Paradigm Shift
101622 -
101623 - Bill said it is very hard for people to accept in advance that SDS
101624 - starts improving management immediately.  He cited our meeting with
101625 - IBM on 941114. ref SDS 2 3820.
101626 -
101627 -     [On 960116 Max at USACE asked about this. ref SDS 10 5820
101628 -
101629 - We reviewed Morris' concern about proof of cost savings for Com
101630 - Metrics, discussed on 950223. ref SDS 3 3855
101631 -
101632 - Bill noted that people with whom he has discussed SDS at PG&E, PMI and
101633 - elsewhere, feel intuitively that the value of SDS is storing a lot of
101634 - information, so they then believe that it will take a long time and a
101635 - lot of expense to put all the past history into the record in order to
101636 - start getting benefits.  This reasoning leads them to believe a big
101637 - start-up cost would be incurred, and further to conclude that getting
101638 - started with SDS after a project is substantially underway is an
101639 - impossible task.  Often they do not state this concern, but it is the
101640 - impression they have, and it is hard to dispell.  Bill cited our
101641 - discussion on 941004 relating his initial impression. ref SDS 1 0785
101642 -
101643 - Bill noted the value of SDS is not really in going back and storing a
101644 - lot of information and data, but rather to begin immediately making
101645 - connections showing chronologies of cause and effect, and to easily
101646 - incorporate past history as needed, along with relevant contract
101647 - requirements, schedule and budget commitments, and follow up action
101648 - items, as explained in POIMS, ref OF 1 2200, per definition of
101649 - Communication Metrics developed in the record on 950327. ref SDS 7
101650 - 8492.
101651 -
101652 -     [On 951229 commanding general Corps of Engineers, retired, Hank
101653 -     Hatch correlated SDS with military process of "intelligence"
101654 -     gathering. ref SDS 9 2036
101655 -
101656 - Since only a very small portion of what has happened previously, is
101657 - relevant at any given time, the SDS record can be updated when needed
101658 - without taking up any appreciable time.  The linked information in SDS
101659 - (i.e. the "knowledge") reduces mistakes, and helps all of the parties
101660 - perform as needed. Even the willfully blind are led to see their best
101661 - course is to cooperate in getting the work done, rather than posture
101662 - for claims.
101663 -
101664 -     [On 980319 tested using Internet to deliver anytime, anywhere
101665 -     intelligence. ref SDS 11 5748
101666 -
101667 -
101668 - PG&E, Terry Morford
101669 -
101670 - Bill said he has talked to Terry within the past few days.  Terry
101671 - wants to meet about SDS and using communication metrics on his new
101672 - assignment as a PG&E Department Manager.  Bill will call Terry next
101673 - week to set a date and time.  He will call me Monday, 950403 to
101674 - coordinate.
101675 -
101676 -
101677 -
101678 - Communication & Risk Management
101679 -
101680 - We considered that these topics could be presented in our meeting with
101681 - Terry.  Bill feels the analysis of how SDS accomplishes these two
101682 - areas of the PMBOK, ref SDS 7 4828 and ref SDS 7 6118, explains our
101683 - success at PG&E.
101684 -
101685 -     Dan Ono & Sherrill McDonald
101686 -
101687 -     Did not discuss the idea of approaching Dan Ono about addressing
101688 -     these topics in his PMI assignment to report on how Project
101689 -     Management can be applied more broadly.
101690 -
101691 -     Possibly Bill could discuss with Sherrill McDonald and Dan Ono
101692 -     sponsoring a PMI conference on communication metrics and risk
101693 -     management.
101694 -
101695 -
101696 -
101697 - Internet Mail & SDS
101698 -
101699 - Bill showed me a copy of the EM I sent yesterday explaining
101700 - communication metrics.  It shows the line draw characters that look
101701 - good on-line in IBM's Internet program, does not convert in Bill's
101702 - internet program.  So I will convert line draw characters to dashes.
101703 -
101704 -
101705 -
1018 -