THE WELCH COMPANY
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S U M M A R Y
DIARY: March 30, 1995 11:13 AM Thursday;
Meeting with Bill DeHart re SDS demo for Terry Mulford.
2...SDS Claim Support
3...Immediate Benefits of SDS Connections for Even Willfully Blind
4...Connecting v Storing Information is Critical Paradigm Shift
5...PG&E, Terry Morford
6...Communication & Risk Management
.....Dan Ono & Sherrill McDonald
7...Internet Mail & SDS
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PG&E SDS Project, General, Demonstration for New Users
Writing "everything" down
Cost & Delay of Entering Past History
Willfully Blind, Fear and Denial
Leadership Courage Change Culture of Knowledge from Information
1010 - ..
1011 - Summary/Objective
101201 - Follow up ref SDS 5 0000.
101203 - Reviewed discussion with John; scheduled meeting with Terry Mulford at
101204 - PG&E, following up work on 950227. ref SDS 4 IM5G
101206 - This evening, I sent this record and the meeting with John Barsky
101207 - today, to Bill via internet.
1015 - Discussion
101601 - SDS Claim Support
101603 - After meeting with John Barsky earlier today, ref SDS 8 0001, Bill and
101604 - I visited for a few minutes.
101606 - Bill feels SDS would be ideal to assist John and the City in dealing
101607 - with the high risk situation they have. ref SDS 8 5O9I
101609 - Bill said there is a tendancy for people who have not used SDS or the
101610 - Welch Company, to feel that if a job is already underway, then SDS
101611 - would not be helpful unless a large expense is incurred to enter all
101612 - of the past history on the job.
101614 - Bill recalled feeling that way himself when he decided to try SDS at
101615 - PG&E, but was suprised to discover his expectation was wrong, as Bill
101616 - related in the meeting with IBM on 941114. ref SDS 2 3078
101619 - ..
101620 - Immediate Benefits of SDS Connections for Even Willfully Blind
101621 - Connecting v Storing Information is Critical Paradigm Shift
101623 - Bill said it is very hard for people to accept in advance that SDS
101624 - starts improving management immediately. He cited our meeting with
101625 - IBM on 941114. ref SDS 2 3820.
101627 - [On 960116 Max at USACE asked about this. ref SDS 10 5820
101629 - We reviewed Morris' concern about proof of cost savings for Com
101630 - Metrics, discussed on 950223. ref SDS 3 3855
101632 - Bill noted that people with whom he has discussed SDS at PG&E, PMI and
101633 - elsewhere, feel intuitively that the value of SDS is storing a lot of
101634 - information, so they then believe that it will take a long time and a
101635 - lot of expense to put all the past history into the record in order to
101636 - start getting benefits. This reasoning leads them to believe a big
101637 - start-up cost would be incurred, and further to conclude that getting
101638 - started with SDS after a project is substantially underway is an
101639 - impossible task. Often they do not state this concern, but it is the
101640 - impression they have, and it is hard to dispell. Bill cited our
101641 - discussion on 941004 relating his initial impression. ref SDS 1 0785
101643 - Bill noted the value of SDS is not really in going back and storing a
101644 - lot of information and data, but rather to begin immediately making
101645 - connections showing chronologies of cause and effect, and to easily
101646 - incorporate past history as needed, along with relevant contract
101647 - requirements, schedule and budget commitments, and follow up action
101648 - items, as explained in POIMS, ref OF 1 2200, per definition of
101649 - Communication Metrics developed in the record on 950327. ref SDS 7
101650 - 8492.
101652 - [On 951229 commanding general Corps of Engineers, retired, Hank
101653 - Hatch correlated SDS with military process of "intelligence"
101654 - gathering. ref SDS 9 2036
101656 - Since only a very small portion of what has happened previously, is
101657 - relevant at any given time, the SDS record can be updated when needed
101658 - without taking up any appreciable time. The linked information in SDS
101659 - (i.e. the "knowledge") reduces mistakes, and helps all of the parties
101660 - perform as needed. Even the willfully blind are led to see their best
101661 - course is to cooperate in getting the work done, rather than posture
101662 - for claims.
101664 - [On 980319 tested using Internet to deliver anytime, anywhere
101665 - intelligence. ref SDS 11 5748
101668 - PG&E, Terry Morford
101670 - Bill said he has talked to Terry within the past few days. Terry
101671 - wants to meet about SDS and using communication metrics on his new
101672 - assignment as a PG&E Department Manager. Bill will call Terry next
101673 - week to set a date and time. He will call me Monday, 950403 to
101674 - coordinate.
101678 - Communication & Risk Management
101680 - We considered that these topics could be presented in our meeting with
101681 - Terry. Bill feels the analysis of how SDS accomplishes these two
101682 - areas of the PMBOK, ref SDS 7 4828 and ref SDS 7 6118, explains our
101683 - success at PG&E.
101685 - Dan Ono & Sherrill McDonald
101687 - Did not discuss the idea of approaching Dan Ono about addressing
101688 - these topics in his PMI assignment to report on how Project
101689 - Management can be applied more broadly.
101691 - Possibly Bill could discuss with Sherrill McDonald and Dan Ono
101692 - sponsoring a PMI conference on communication metrics and risk
101693 - management.
101697 - Internet Mail & SDS
101699 - Bill showed me a copy of the EM I sent yesterday explaining
101700 - communication metrics. It shows the line draw characters that look
101701 - good on-line in IBM's Internet program, does not convert in Bill's
101702 - internet program. So I will convert line draw characters to dashes.