CONTACTS
0201 - Resole America
020101 - Mr. John Bradley
SUBJECTS
Resole America Confirm Terms Resole 2nd Pair Adidas Response Cushion
2103 -
2103 - ..
2104 - Summary/Objective
2105 -
210501 - Follow up ref SDS 33 0000. ref SDS 32 0000.
210502 -
210503 -
210504 -
210505 -
210507 - ..
2106 -
2107 -
2108 - Background
2109 -
210901 - On 140531 0503 - background receiving resoled Adidas Response Cushion
210902 - shoes from Resole America, and initial results hiking 11 mile route,
210903 - with planning for improvements. ref SDS 23 XN5F
210905 - ..
210906 - On 140602 0107 letter notified Resole America received Adidas Response
210907 - Cushion shoes resoled, and they are better than new. ref SDS 24 2O9M
210908 - Discussed adding thickness to next shoe resole in order to prevent
210909 - sore balls of feet. ref SDS 24 4O5J Requested billing. ref SDS 24
210910 - 4O57
210912 - ..
210913 - On 140609 0938 called Resole America and talked to John - advised that
210914 - experiment was successful resoling Adidas Response Cushion shoes with
210915 - better cushioning to increase rebound energy and protect feet from
210916 - injury hiking 300 miles per month, ref SDS 25 8S5H, and as set out in
210917 - the letter to John at Resole America on 140602 0107. ref SDS 24 2O9M
210918 - Offered to pay for resole work. John refused payment saying that
210919 - resoling first pair was research and development op. ref SDS 25 JU6J
210920 - John offered to resole additional Adidas Response Cushion shoes at the
210921 - rate of $60 per pair. ref SDS 25 4Z4H John requested photographs of
210922 - the 1st pair resolved, and received from Resole America on 140531
210923 - 0503. ref SDS 23 XN5F
210925 - ..
210926 - On 140610 0938 submit 2nd pair Adidas Response Cushion Shoes to resole
210927 - using same specification as the first pair. ref SDS 26 XN5F Letter
210928 - advises Resole American that payment of $60 submitted with online
210929 - banking. ref SDS 26 HM49 Letter attached photographs of 1st pair of
210930 - Adidas Response Cushion shoes showing thickness of mid-sole material,
210931 - so that Resole America can calculate adding an eighth inch to improve
210932 - cushioning that will prevent pain to balls of feet. ref SDS 26 HM52
210933 - Request repair to shoe lining. ref SDS 26 HM55
210935 - ..
210936 - On 140611 in case study 120101 0900 reports 11 mile hike reduced to 6
210937 - miles because frayed interior lining caused blisters. ref SDS 1 NC7N
210939 - ..
210940 - On 140611 1734 blisters were caused by frayed lining at heel wearing
210941 - old Adidas Response Cushion shoes resoled by Resole America.
210942 - ref SDS 27 XN5F Took these shoes resoled by Resole America to Dean's
210943 - Shoe Repair to repair interior lining. ref SDS 27 TZ5G Submitted to
210944 - Dean's Shoe Repair today, another pair of old Adidas Response Cushion
210945 - shoes Response Cushion shoes for resoling and repairing frayed lining.
210946 - Paid $110 to repair lining on 1st pair, and resole and repair lining
210947 - of 2nd pair of shoes. ref SDS 27 TZ66
210949 - ..
210950 - On 140614 1249 went to Dean's Shoe Repair and received Adidas Response
210951 - Cushion shoes with lining repaired, and which had previously been
210952 - resoled by Resole America. ref SDS 28 XN5F
210954 - ..
210955 - On 140616 1237 received from Dean's Shoe Repair Adidas Response
210956 - Cushion shoes resoled and interior lining repaired. ref SDS 29 XN5F
210957 - Shoes seem less springy and have less cushion that shoes resoled
210958 - previously by Resole America. Heel slipping, may cause blisters.
210959 - ref SDS 29 KV6F Out-sole seems more durable. Ordered repair of
210960 - interior heel lining on another pair of Adidas Response Trail shoes.
210961 - Paid $20. ref SDS 29 TY7F Experience hiking 11 miles later that day
210962 - indicates shoes resoled by Dean's Shoe Repair may have used mid-sole
210963 - material less springy with less rebound energy, and less cushion to
210964 - protect feet. ref SDS 29 SM4M Similarly, possible stiffer, heavier
210965 - mid-sole and outsole materials may cause heel to slip, causing
210966 - blisters. Heel did not slip wearing shoes resoled by Resole America
210967 - with thinner mid-sole and lighter outsole, making shoe at heel less
210968 - susceptible to slipping. ref SDS 29 IU6O
210970 - ..
210971 - On 140617 1102 Letter requests Resole America use durable outsole for
210972 - 2nd pair of Adidas Response Cushion shoes. ref SDS 30 GF79 Resole
210973 - America will comply. ref SDS 30 PI6H Resole America does not typically
210974 - repair inner shoe lining. ref SDS 30 PI6H Confirm increase thickness
210975 - of mid-sole by eighth of inch. ref SDS 30 GF76 Resole America special
210976 - ordered mid-sole material with significant springiness rebound energy,
210977 - so may take another week or so to obtain material. ref SDS 30 7K46
210978 - Shipping charges on RMA submittals costs $17. ref SDS 30 7K41 Sent
210979 - letter concurring with Resole America's proposals. ref SDS 30 AF9J
210980 - Asks for any additional cost to conclude transaction. ref SDS 30 GG6P
210982 - ..
210983 - On 140618 0911 Letter from Resole America reports shoes shipped on
210984 - 140610, have been received, and that only additional charges to
210985 - perform resole services will be $17 for shipping. ref SDS 31 XN5F
210987 - ..
210988 - On 140620 1116 Stephanie quoted an additional $28 to ship resoled
210989 - shoes for 2nd day delivery. ref SDS 32 HN6H
210990 -
210991 -
210992 -
210994 - ..
2110 -
2111 -
2112 - Progress
2113 -
211301 - Resole America Notifies $17 Shipping Only Additional Charge
211302 -
211303 - Follow up ref SDS 33 XN5F, ref SDS 32 XN5F.
211304 -
211305 - Called...
211306 -
211307 - 1. April Cassell
211308 - Resole America, Customer Service Dept.
211309 - "A Good Fit is Hard to Find"
211310 -
211311 - http://www.resole.com
211312 -
211313 - 2. 6876 Watson Court
211314 - Warrenton, VA 20187
211315 - 888-349-7463 ext. 104
211317 - ..
211318 - Talked to April.
211320 - ..
211321 - Cited the letter from John saying shoes would be shipped on 140630,
211322 - with delivery 2nd day on 140702, reported on 140626 0752. ref SDS 33
211323 - KQ4I
211325 - ..
211326 - She said the computer system seems to show the order is still open.
211327 - She will investigate and notify by email status of order.
211329 - ..
211330 - April will include invoice in the letter, so payment can be made.
211331 -
211333 - ..
2114 -
2115 -
2116 - 0910
2117 -
211701 - Received letter from April saying...
211702 -
211703 - 1. Subject: Your NB Resole
211704 - Date: 2014-07-02 07:12
211708 - ..
211709 - 2. Here is a screen capture of your order info, incase you want to
211710 - confirm anything before the shoes go out. I am checking with
211711 - John in just a moment. Your order number is 436963. Thank you
211712 - Rod!
211714 - ..
211715 - 3. April Cassell
211716 - Resole America, Customer Service Dept.
211717 - "A Good Fit is Hard to Find"
211718 - www.resole.com
211719 -
211720 - http://www.resole.com
211721 -
211722 - 4. 6876 Watson Court
211723 - Warrenton, VA 20187
211724 - 888-349-7463 ext. 104
211725 -
211727 - ..
211728 - 5. Attachments:
211729 - WELCH.JPG 17179869184 GB
211730 -
211731 - ***************************
211733 - ..
211734 - The attachment looks like a photograph of a computer screen.
211735 -
211736 - 1. Invoice............................... 436963
211737 -
211738 - 2. Date.................................. 140619
211739 -
211740 - 3. OA (Outstanding balance).............. $28.00
211742 - ..
211743 - 4. Manufacturer code..................... 5
211745 - ..
211746 - 5. Size.................................. 9
211748 - ..
211749 - 6. Model................................. Blk sneaker
211751 - ..
211752 - 7. Repair Description.................... Resole Midsole
211754 - ..
211755 - 8. Type (Lu)............................. Leather to Vibram resoling
211757 - ..
211758 - 9. Ship.................................. 2nd day
211759 -
211761 - ..
211762 - Submit payment to Resole America for outstanding balance.
211764 - ..
211765 - Posting expense ledger...
211769 - ..
211770 - Payment history...
211771 -
211772 - 140702......................... 28.00...... ref SDS 0 6I7N
211773 - 140610......................... 28.00...... ref SDS 26 KH6I
211775 - ..
211776 - Paid with Wells Fargo online......... 28.00
211777 -
211778 - Reference...................... 6BU96HX5
211779 - Paid........................... 140702
211780 - Send payment on................ 140702
211781 - Deliver by..................... 140710
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