CONTACTS
0201 - Resole America
020101 - Mr. John Bradley
SUBJECTS
Resole America Confirm Terms Resole 2nd Pair Adidas Response Cushion
2103 -
2103 - ..
2104 - Summary/Objective
2105 -
210501 - Follow up ref SDS 32 0000. ref SDS 31 0000.
210502 -
210503 -
210504 -
210505 -
210506 -
210508 - ..
2106 -
2107 -
2108 - Background
2109 -
210901 - On 140531 0503 - background receiving resoled Adidas Response Cushion
210902 - shoes from Resole America, and initial results hiking 11 mile route,
210903 - with planning for improvements. ref SDS 23 XN5F
210905 - ..
210906 - On 140602 0107 letter notified Resole America received Adidas Response
210907 - Cushion shoes resoled, and they are better than new. ref SDS 24 2O9M
210908 - Discussed adding thickness to next shoe resole in order to prevent
210909 - sore balls of feet. ref SDS 24 4O5J Requested billing. ref SDS 24
210910 - 4O57
210912 - ..
210913 - On 140609 0938 called Resole America and talked to John - advised that
210914 - experiment was successful resoling Adidas Response Cushion shoes with
210915 - better cushioning to increase rebound energy and protect feet from
210916 - injury hiking 300 miles per month, ref SDS 25 8S5H, and as set out in
210917 - the letter to John at Resole America on 140602 0107. ref SDS 24 2O9M
210918 - Offered to pay for resole work. John refused payment saying that
210919 - resoling first pair was research and development op. ref SDS 25 JU6J
210920 - John offered to resole additional Adidas Response Cushion shoes at the
210921 - rate of $60 per pair. ref SDS 25 4Z4H John requested photographs of
210922 - the 1st pair resolved, and received from Resole America on 140531
210923 - 0503. ref SDS 23 XN5F
210925 - ..
210926 - On 140610 0938 submit 2nd pair Adidas Response Cushion Shoes to resole
210927 - using same specification as the first pair. ref SDS 26 XN5F Letter
210928 - advises Resole American that payment of $60 submitted with online
210929 - banking. ref SDS 26 HM49 Letter attached photographs of 1st pair of
210930 - Adidas Response Cushion shoes showing thickness of mid-sole material,
210931 - so that Resole America can calculate adding an eighth inch to improve
210932 - cushioning that will prevent pain to balls of feet. ref SDS 26 HM52
210933 - Request repair to shoe lining. ref SDS 26 HM55
210935 - ..
210936 - On 140611 in case study 120101 0900 reports 11 mile hike reduced to 6
210937 - miles because frayed interior lining caused blisters. ref SDS 1 NC7N
210939 - ..
210940 - On 140611 1734 blisters were caused by frayed lining at heel wearing
210941 - old Adidas Response Cushion shoes resoled by Resole America.
210942 - ref SDS 27 XN5F Took these shoes resoled by Resole America to Dean's
210943 - Shoe Repair to repair interior lining. ref SDS 27 TZ5G Submitted to
210944 - Dean's Shoe Repair today, another pair of old Adidas Response Cushion
210945 - shoes Response Cushion shoes for resoling and repairing frayed lining.
210946 - Paid $110 to repair lining on 1st pair, and resole and repair lining
210947 - of 2nd pair of shoes. ref SDS 27 TZ66
210949 - ..
210950 - On 140614 1249 went to Dean's Shoe Repair and received Adidas Response
210951 - Cushion shoes with lining repaired, and which had previously been
210952 - resoled by Resole America. ref SDS 28 XN5F
210954 - ..
210955 - On 140616 1237 received from Dean's Shoe Repair Adidas Response
210956 - Cushion shoes resoled and interior lining repaired. ref SDS 29 XN5F
210957 - Shoes seem less springy and have less cushion that shoes resoled
210958 - previously by Resole America. Heel slipping, may cause blisters.
210959 - ref SDS 29 KV6F Out-sole seems more durable. Ordered repair of
210960 - interior heel lining on another pair of Adidas Response Trail shoes.
210961 - Paid $20. ref SDS 29 TY7F Experience hiking 11 miles later that day
210962 - indicates shoes resoled by Dean's Shoe Repair may have used mid-sole
210963 - material less springy with less rebound energy, and less cushion to
210964 - protect feet. ref SDS 29 SM4M Similarly, possible stiffer, heavier
210965 - mid-sole and outsole materials may cause heel to slip, causing
210966 - blisters. Heel did not slip wearing shoes resoled by Resole America
210967 - with thinner mid-sole and lighter outsole, making shoe at heel less
210968 - susceptible to slipping. ref SDS 29 IU6O
210970 - ..
210971 - On 140617 1102 Letter requests Resole America use durable outsole for
210972 - 2nd pair of Adidas Response Cushion shoes. ref SDS 30 GF79 Resole
210973 - America will comply. ref SDS 30 PI6H Resole America does not typically
210974 - repair inner shoe lining. ref SDS 30 PI6H Confirm increase thickness
210975 - of mid-sole by eighth of inch. ref SDS 30 GF76 Resole America special
210976 - ordered mid-sole material with significant springiness rebound energy,
210977 - so may take another week or so to obtain material. ref SDS 30 7K46
210978 - Shipping charges on RMA submittals costs $17. ref SDS 30 7K41 Sent
210979 - letter concurring with Resole America's proposals. ref SDS 30 AF9J
210980 - Asks for any additional cost to conclude transaction. ref SDS 30 GG6P
210982 - ..
210983 - On 140618 0911 Letter from Resole America reports shoes shipped on
210984 - 140610, have been received, and that only additional charges to
210985 - perform resole services will be $17 for shipping. ref SDS 31 XN5F
210987 - ..
210988 - On 140620 1116 Stephanie quoted an additional $28 to ship resoled
210989 - shoes for 2nd day delivery. ref SDS 32 HN6H
210990 -
210991 -
210992 -
210994 - ..
2110 -
2111 -
2112 - Progress
2113 -
211301 - Resole America Notifies $17 Shipping Only Additional Charge
211302 -
211303 - Follow up ref SDS 32 XN5F, ref SDS 31 XN5F.
211304 -
211305 - Called...
211306 -
211307 - 1. April Cassell
211308 - Resole America, Customer Service Dept.
211309 - "A Good Fit is Hard to Find"
211310 -
211311 - http://www.resole.com
211312 -
211313 - 2. 6876 Watson Court
211314 - Warrenton, VA 20187
211315 - 888-349-7463 ext. 104
211317 - ..
211318 - On 140620, Resole America (Stephanie) quoted additional $28 for 2nd
211319 - day delivery. ref SDS 32 ZI3J
211321 - ..
211322 - This morning called Resole America.
211324 - ..
211325 - The answering system picked up the call, so entered extension #104,
211326 - shown above for April. ref SDS 0 XN5F
211328 - ..
211329 - There was an answering system for John, rather than April.
211331 - ..
211332 - Left message for John about receiving mid-sole material, which was
211333 - pending delivery "...within a week or so," reported in John's letter
211334 - on 140617 1102. ref SDS 30 7K46
211335 -
211337 - ..
2114 -
2115 -
2116 - 0809
2117 -
211701 - Sent letter saying...
211702 -
211703 - 1. Subject: Adidas Response Cushion Submitted for Resoling
211704 - Date: 2014-06-26 08:18
211711 - ..
211712 - 2. Confirming voicemail this morning, asking about progress
211713 - completing subject order.
211715 - ..
211716 - 3. Your letter on 140617, advised that work on this order was
211717 - pending receipt of mid-sole material, and estimated within a
211718 - "week or so." You further noted that getting mid-sole material
211719 - that provides effective cushioning and rebound energy is well
211720 - worth the wait. ref SDS 30 7K41
211722 - ..
211723 - 4. I definitely agree. Haven't been able to hike for several
211724 - days, due to sore feet [...e.g., on 140624, shown in case study
211725 - on 120101 0900. ref SDS 1 EV8O...]. The first pair you resoled
211726 - mostly solved the problem, but the last few miles the balls of
211727 - the feet hurt severely on daily 11 mile hikes. Hope that
211728 - adding eighth inch to mid-sole will help. Getting anxious to
211729 - test this theory.
211730 -
211731 - [On 140627 1223 research indicates pain on forward section
211732 - ("balls) of feet" is a symptom of metatarsalgia,
211733 - ref SDS 33 UQ6L, which requires rest, and elevating feet
211734 - above heart. ref SDS 33 G39H Orthotic insoles can further
211735 - relieve pressure on forward section (balls) of feet.
211736 - ref SDS 33 Q73I
211738 - ..
211739 - [On 140628 1215 meeting with Good Feet experiment wearing
211740 - orthotic design insoles indicates this can effectively
211741 - supplement mid-sole cushioning to protect balls of feet
211742 - against painful injury. ref SDS 34 S544
211744 - ..
211745 - 5. Stephanie quoted additional $28 to ship 2nd day delivery.
211747 - ..
211748 - Referencing telecon with Stephanie on 140620 1116. ref SDS 32 HN6H
211750 - ..
211751 - Letter to Resole America continues...
211752 -
211753 - 6. When time permits please let me know the invoice number on the
211754 - order, and I will send final payment.
211756 - ..
211757 - 7. Thanks for doing great work, with timely service.
211758 -
211764 -
211765 -
211767 - ..
2118 -
2119 -
2120 - 0831
2121 -
212101 - Received letter from John saying...
212102 -
212103 - 1. Subject: Re: Adidas Response Cushion Submitted for Resoling
212104 - Date: 2014-06-26 08:28
212108 - ..
212109 - 2. Rod- The material will be here tomorrow; I will do the shoes
212110 - Monday and can ship 2 day for Wednesday CA delivery... let me
212111 - know.
212113 - ..
212114 - John proposes shipping on 140702, so should receive on 140704, except
212115 - this is a holiday, so may receive following day on 140705.
212117 - ..
212118 - Since this does not align with travel plans, would rather not have
212119 - the work rushed, which increases chance of error.
212120 -
212121 - [...below on 140626 0752 at 0833 notified John that Resole
212122 - America should not rush the order, since this is still an
212123 - experiment, and reminded to use more durable outer sole.
212124 - ref SDS 0 QK6M
212125 -
212131 -
212133 - ..
2122 -
2123 -
2124 - 0833
2125 -
212501 - Sent another letter to John saying...
212502 -
212503 -
212504 - 1. Subject: Adidas Response Cushion Resolle
212505 - Date: 2014-06-26 08:42
212512 - ..
212513 - 2. Responding to your letter today at 0828, shown above,
212514 - ref SDS 0 KQ4I, concur with your proposed schedule. Since we
212515 - are in experiment mode trying design schemes to optimize shoe
212516 - performance, would rather not rush the work. Recall we wanted
212517 - to try a more durable outer sole on this order. Hoping it
212518 - doesn't reduce cushioning, but can only assess with use.
212520 - ..
212521 - 3. I have 12 pair of hiking shoes, so can soldier on with them
212522 - until this next resoled pair arrives. If I have to take a few
212523 - days off hiking, would rather do that than have you feel
212524 - rushed.
212526 - ..
212527 - 4. Your work is appreciated.
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Distribution. . . . See "CONTACTS"