CONTACTS
0201 - Resole America
020101 - Mr. John Bradley
SUBJECTS
Resole America Confirm Terms Resole 2nd Pair Adidas Response Cushion
2103 -
2103 - ..
2104 - Summary/Objective
2105 -
210501 - Follow up ref SDS 26 0000. ref SDS 25 0000.
210502 -
210503 - Letter to Resole America requests using outsole for 2nd pair of Adidas
210504 - Response Cushion shoes that is more durable than on 1st pair of
210505 - resoled shoes. ref SDS 0 GF79 Resole America advises this will be
210506 - done. ref SDS 0 PI6H Resole America further notifies that the company
210507 - does not typically repair inner shoe lining. ref SDS 0 PI6H Letter to
210508 - Resole America also confirms request to increase thickness of mid-sole
210509 - by eighth of inch. ref SDS 0 GF76 Resole America reports mid-sole
210510 - material with significant springiness rebound energy was ordered to
210511 - resole 2nd pair of Adidas Response Cushion shoes, and may take another
210512 - week or so to obtain the material to complete resoling the shoes.
210513 - ref SDS 0 7K46 Resole America further advises that shipping charges
210514 - on RMA submittal of shoes costs $17. ref SDS 0 7K41 Sent letter
210515 - concurring with Resole America's proposals today. ref SDS 0 AF9J Asks
210516 - for any additional cost to conclude transaction. ref SDS 0 GG6P
210517 -
210518 - [On 140618 0911 letter from April at Resole America
210519 - confirms only additional charge is $17 for shipping; asks
210520 - for call back to quote on expedited shipping. ref SDS 30
210521 - XN5F
210522 -
210523 -
210524 -
210525 -
210527 - ..
2106 -
2107 -
2108 - Background
2109 -
210901 - On 140531 0503 - background receiving resoled Adidas Response Cushion
210902 - shoes from Resole America, and initial results hiking 11 mile route,
210903 - with planning for improvements. ref SDS 23 XN5F
210905 - ..
210906 - On 140602 0107 letter notified Resole America received Adidas Response
210907 - Cushion shoes resoled, and they are better than new. ref SDS 24 2O9M
210908 - Discussed adding thickness to next shoe resole in order to prevent
210909 - sore balls of feet. ref SDS 24 4O5J Requested billing. ref SDS 24
210910 - 4O57
210912 - ..
210913 - On 140609 0938 called Resole America and talked to John - advised that
210914 - experiment was successful resoling Adidas Response Cushion shoes with
210915 - better cushioning to increase rebound energy and protect feet from
210916 - injury hiking 300 miles per month, ref SDS 25 8S5H, and as set out in
210917 - the letter to John at Resole America on 140602 0107. ref SDS 24 2O9M
210918 - Offered to pay for resole work. John refused payment saying that
210919 - resoling first pair was research and development op. ref SDS 25 JU6J
210920 - John offered to resole additional Adidas Response Cushion shoes at the
210921 - rate of $60 per pair. ref SDS 25 4Z4H John requested photographs of
210922 - the 1st pair resolved, and received from Resole America on 140531
210923 - 0503. ref SDS 23 XN5F
210925 - ..
210926 - On 140610 0938 submit 2nd pair Adidas Response Cushion Shoes to resole
210927 - using same specification as the first pair. ref SDS 26 XN5F Letter
210928 - advises Resole American that payment of $60 submitted with online
210929 - banking. ref SDS 26 HM49 Letter attached photographs of 1st pair of
210930 - Adidas Response Cushion shoes showing thickness of mid-sole material,
210931 - so that Resole America can calculate adding an eighth inch to improve
210932 - cushioning that will prevent pain to balls of feet. ref SDS 26 HM52
210933 - Request repair to shoe lining. ref SDS 26 HM55
210935 - ..
210936 - On 140611 in case study 120101 0900 reports 11 mile hike reduced to 6
210937 - miles because frayed interior lining caused blisters. ref SDS 1 NC7N
210939 - ..
210940 - On 140611 1734 blisters were caused by frayed lining at heel wearing
210941 - old Adidas Response Cushion shoes resoled by Resole America.
210942 - ref SDS 27 XN5F Took these shoes resoled by Resole America to Dean's
210943 - Shoe Repair to repair interior lining. ref SDS 27 TZ5G Submitted to
210944 - Dean's Shoe Repair today, another pair of old Adidas Response Cushion
210945 - shoes Response Cushion shoes for resoling and repairing frayed lining.
210946 - Paid $110 to repair lining on 1st pair, and resole and repair lining
210947 - of 2nd pair of shoes. ref SDS 27 TZ66
210949 - ..
210950 - On 140614 1249 went to Dean's Shoe Repair and received Adidas Response
210951 - Cushion shoes with lining repaired, and which had previously been
210952 - resoled by Resole America. ref SDS 28 XN5F
210954 - ..
210955 - On 140616 1237 received from Dean's Shoe Repair Adidas Response
210956 - Cushion shoes resoled and interior lining repaired. ref SDS 29 XN5F
210957 - Shoes seem less springy and have less cushion that shoes resoled
210958 - previously by Resole America. Heel slipping, may cause blisters.
210959 - ref SDS 29 KV6F Out-sole seems more durable. Ordered repair of
210960 - interior heel lining on another pair of Adidas Response Trail shoes.
210961 - Paid $20. ref SDS 29 TY7F Experience hiking 11 miles later that day
210962 - indicates shoes resoled by Dean's Shoe Repair may have used mid-sole
210963 - material less springy with less rebound energy, and less cushion to
210964 - protect feet. ref SDS 29 SM4M Similarly, possible stiffer, heavier
210965 - mid-sole and outsole materials may cause heel to slip, causing
210966 - blisters. Heel did not slip wearing shoes resoled by Resole America
210967 - with thinner mid-sole and lighter outsole, making shoe at heel less
210968 - susceptible to slipping. ref SDS 29 IU6O
210970 - ..
210971 - On 140617 1102 Letter requests Resole America use durable outsole for
210972 - 2nd pair of Adidas Response Cushion shoes. ref SDS 0 GF79 Resole
210973 - America will comply. ref SDS 0 PI6H Resole America does not typically
210974 - repair inner shoe lining. ref SDS 0 PI6H Confirm increase thickness
210975 - of mid-sole by eighth of inch. ref SDS 0 GF76 Resole America special
210976 - ordered mid-sole material with significant springiness rebound energy,
210977 - so may take another week or so to obtain material. ref SDS 0 7K46
210978 - Shipping charges on RMA submittals costs $17. ref SDS 0 7K41 Sent
210979 - letter concurring with Resole America's proposals. ref SDS 0 AF9J
210980 - Asks for any additional cost to conclude transaction. ref SDS 0 GG6P
210981 -
210982 -
210983 -
210984 -
210985 -
210987 - ..
2110 -
2111 -
2112 - Progress
2113 -
211301 - Resole America Notified Resole Experiment Success Request Billing
211302 -
211303 - Follow up ref SDS 26 XN5F, ref SDS 25 XN5F.
211304 -
211305 - Letter to Resole America says...
211306 -
211307 -
211308 - 1. Subject: RMA Adidas Response Cushion Submitted for Resoling
211309 - Date: 2014-06-17 11:15
211316 - ..
211317 - 2. On 140610, submitted 2nd pair of Adidas Response Cushion shoes
211318 - to resole, as set out in the letter shown [...on 140610 0940.
211319 - ref SDS 26 XN5F...].
211321 - ..
211322 - 3. Called yesterday to follow up. Was told that Resole America
211323 - received payment of $60 [...issued in the record on 140610
211324 - 0940. ref SDS 26 PP9G...], but not that you have received the
211325 - shoes.
211327 - ..
211328 - 4. The letter on June 10th, confirmed request to increase
211329 - thickness of mid-sole an eighth inch in order to increase
211330 - protection for balls of feet hiking 11 miles a day. The first
211331 - pair of resoled shoes have excellent rebound energy
211332 - (springiness). They also protect the feet for about 9 miles,
211333 - but last 2 miles pain rises, so hoping that adding eighth of an
211334 - inch will solve the problem.
211336 - ..
211337 - Confirms request in the letter on 140610 0940. ref SDS 26 HM52
211339 - ..
211340 - Letter to Resole America continues...
211341 -
211342 - 5. Additionally, would like to use a more durable outer sole, the
211343 - part that strikes the ground. Have done about 60 miles in the
211344 - shoes and they already show considerable wear. However, if we
211345 - lose rebound energy (springiness), then prefer to stick with
211346 - your first choice for outer sole.
211348 - ..
211349 - Hopefully, increasing thickness of mid-sole eighth inch and switching
211350 - to more durable outsole will not increase weight of heel sufficiently
211351 - to cause heels to slip and blistering, as reported for shoes resoled
211352 - by Dean's Shoe Repair on 140616 1223. ref SDS 29 IU6O
211354 - ..
211355 - Letter to Resole America continues...
211356 -
211357 - 6. Also, requested repair of frayed inner lining at the heel [...
211358 - shown in the letter to Resole America on 140610 0940.
211359 - ref SDS 26 HM55...].
211361 - ..
211362 - 7. Expect that upgrade on outer sole and lining repair will cost
211363 - additional. Please advise.
211365 - ..
211366 - 8. Please respond as well to confirm common understandings on the
211367 - order.
211368 -
211374 -
211375 -
211377 - ..
2114 -
2115 -
2116 - 1724
2117 -
211701 - Received letter from Resole America saying...
211702 -
211703 -
211704 - 1. Subject: Fwd: RMA Adidas Response Cushion Submitted for Resoling
211705 - Date: 2014-06-17 14:00
211712 - ..
211713 - 2. Happy to do the work on the midsoles and outsole you requested,
211714 - but doubtful much can be done on the inside... I'll examine
211715 - tomorrow (assuming shoes are there).
211717 - ..
211718 - John responds to the letter submitted this morning, per above,
211719 - ref SDS 0 XN5F, and forwarded to him, evidently by a co-worker, April,
211720 - who received the letter at Resole America general address, shown
211721 - below. ref SDS 0 7K6F
211722 -
211723 - [...below on 140617 1102 at 1748 letter responds to letter
211724 - from Resole America. ref SDS 0 AF9J
211726 - ..
211727 - Letter from John at Resole America continues...
211728 -
211729 - 3. We apparently haven't discussed our normal shipping charges--
211730 - $17 round trip (assumijng you used our ARS Label).
211731 -
211732 - [...below on 140617 1102 at 1748 letter asks John for
211733 - additonal cost to for completing the order. ref SDS 0 GG6P
211735 - ..
211736 - 4. New soles are actually being made now; should have within a
211737 - week or so. Worth waiting for I believe.
211738 -
211739 - [...below on 140617 1102 at 1748 letter concurs that
211740 - waiting for mid-sole with specification that provides
211741 - adequate rebound energy and protection against pain over 11
211742 - mile hikes, is worthwhile. ref SDS 0 GG54
211744 - ..
211745 - 5. Talk tomorrow,
211747 - ..
211748 - 6. John
211749 -
211750 - ***************************
211752 - ..
211753 - John attached following letter saying...
211754 -
211755 - 1. From: "Resole America"
211756 - Sent: Tuesday, June 17, 2014 4:08 PM
211757 - To: "john bradley"
211758 - Subject: Fwd: RMA Adidas Response Cushion Submitted for Resoling
211760 - ..
211761 - 2. April Cassell
211762 - Resole America, Customer Service Dept.
211763 - "A Good Fit is Hard to Find"
211764 -
211765 - http://www.resole.com
211766 -
211767 - 3. 6876 Watson Court
211768 - Warrenton, VA 20187
211769 - 888-349-7463 ext. 104
211771 - ..
211772 - 4. Begin forwarded message:
211774 - ..
211775 - April's letter to John forwards the letter sent this morning, per
211776 - above. ref SDS 0 XN5F
211777 -
211779 - ..
2118 -
2119 -
2120 - 1748
2121 -
212101 - Sent letter to John at Resole America saying...
212102 -
212103 -
212104 - 1. Subject: Resole Adidas Response Cushion Shoes Springy Mid-Sole Durable Out Sole
212105 - Date: 2014-06-17 18:12
212113 - ..
212114 - 2. Thanks for the update in your letter today, notifying that your
212115 - firm does not repair inner shoe lining [...shown above,
212116 - ref SDS 0 PI6H...], which was requested in the letter submitted
212117 - earlier this morning. Inner lining can be repaired locally.
212118 -
212119 - [On 140618 0911 letter from April at Resole America
212120 - confirms only additional charge is $17 for shipping; asks
212121 - for call back to quote on expedited shipping. ref SDS 30
212122 - XN5F
212124 - ..
212125 - 3. Thanks as well for notice that completion of resoling will
212126 - occur after receiving the mid-sole material, expected in a
212127 - "week or so." [...cited in the letter shown above, ref SDS 0
212128 - 7K46...]. Concur that benefits of this special ordered
212129 - mid-sole material are worth waiting for delivery. I am
212130 - grateful that you found a supplier for mid-sole material that
212131 - yields significant "springiness" with high rebound energy, and
212132 - ...[with high level of cushioning...] to protect feet from
212133 - injury on daily 11 miles hikes, which hopefully will improve by
212134 - adding eighth inch mid-sole thickness used on first pair of
212135 - resoled shoes.
212137 - ..
212138 - Resole America ordering mid-sole material may solve problems of poor
212139 - rebound energy, and poor cushioning, and with increased weight that
212140 - cause heels to slip during hikes that create blisters, encountered
212141 - wearing shoes resoled by Dean's Shoe Repair, reported on 140616 1223.
212142 - ref SDS 29 SM4M
212144 - ..
212145 - Letter to Resole America continues...
212146 -
212147 - 4. Incidentally, were the pictures helpful, e.g., measuring
212148 - thickness of mid-sole on first pair of shoes?
212150 - ..
212151 - 5. Does $17 cover the cost of 2nd day delivery? Please let me
212152 - know the cost for this, and any other additions to pay for your
212153 - excellent work.
212154 -
212155 - [On 140618 0911 letter from April at Resole America
212156 - confirms only additional charge is $17 for shipping; asks
212157 - for notice to quote on expedited shipping. ref SDS 30 XN5F
212158 -
212164 -
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2122 -
Distribution. . . . See "CONTACTS"