CONTACTS 
0201 - Fry's Electronics Store #24
020101 - Mr. Ryan Duldulao
020102 - Service Technician
020104 - Service Department

SUBJECTS
Fry's $99 Invoice 6371277 C16 XP Format I Setup Operating System Rep

1803 -
1803 -    ..
1804 - Summary/Objective
1805 -
180501 - Follow up ref SDS 13 0000. ref SDS 12 0000.
180502 -
180503 -
180504 -
180505 -
180506 -
180508 -  ..
1806 -
1807 -
1808 - Progress
1809 -
180901 - C16 was purchased from HP on 090623 1648. ref SDS 3 294M
180902 -
180905 -  ..
180906 - Ryan configured c16 with Widows XP primary os, and Windows 7
180907 - supplemental multi-boot operating systems, beginning on 090702 1828.
180908 - ref SDS 4 2N8H and completed on 090715 1651. ref SDS 7 EF4H
180910 -  ..
180911 - Later turned out that Fry's installed Windows 7 32-bit, rather than
180912 - Windows 7 64-bit, so Fry's added Windows 7 64-bit completed on 091215
180913 - 1330. ref SDS 8 PQ5W
180915 -  ..
180916 - Since receiving c16, windows 7 32-bit nor 64-bit have been used.  All
180917 - work has been done on the xp OS.
180919 -  ..
180920 - Yesterday decided to reinstall Windows XP 32-bit on c16 to recover
180921 - from slow performance and virus problems, reported on 110101 1045.
180922 - ref SDS 13 FL5I  Performance of c16 fits profile of "glitsy" described
180923 - by Dell for xp gradual failure, reported on 070601 0751. ref SDS 1
180924 - HX5M  C14 had same problem requiring reinstall XP on 070625 1000.
180925 - GX5I ref SDS 2 GX5I
180927 -  ..
180928 - Since blue screen problem occurred yesterday re-installing Windows XP
180929 - 32-bit on c16 yesterday on 110101 1045, ref SDS 13 S38M, took c16 to
180930 - Fry's in Concord.  Met with Ryan, who did the original configuration
180931 - of xp, completed on 090715 1651. ref SDS 7 EF4H
180933 -  ..
180934 - Gave Ryan the XP CD purchased from Tech Micro, and received on 101109
180935 - 1605. ref SDS 10 8L80   This location lists the product key...
180936 -
180939 -  ..
180940 - Filled out a form, as was done to configure c17 on 101106 1329.
180941 - ref SDS 9 NO5G, and previously on c16, reported on 090702 1828.
180942 - ref SDS 13 NO5G
180943 -
180944 -        Fry's Electronics Service Department
180945 -
180946 -        Concord Store 24
180947 -        1695 Willow Pass Road
180948 -        Concord CA  94520
180950 -         ..
180951 -        To help us serve you better, please fill out this section
180952 -        below.  This information is for Fry's Electronics internal use
180953 -        only.
180954 -
180955 -        "Thank you!" for choosing Fry's Electronics!
180957 -         ..
180958 -        Date:.................................. 110102
180959 -        Have you previously had this item
180960 -        in for service......................... Yes
180962 -         ..
180963 -        Your Name (Customer Company).....
180967 -         ..
180968 -        Street Address:..................
180972 -
180973 -         If your unit has a password,
180974 -         please write it.................
180978 -          ..
180979 -         Email address...................
180983 -          ..
180984 -         Item Type............................. notebook computer
180986 -          ..
180987 -         Manufacturer.......................... HP
180989 -          ..
180990 -         Any After-Market Upgrades............. No
180992 -          ..
180993 -         Please describe the problem your
180994 -         item is having..................
180995 -
180996 -              Configure new HP desktop computer identified as c16, with
180997 -              Windows XP 32-bit on I: drive similar to setup for
180998 -              Windows 7 32-bit on the J: drive, and as Fry's previously
180999 -              configured on 090715 1651. ref SDS 7 EF4H  [...problems
181000 -              to solve are listed on 110101 1045. ref SDS 13 FL5I...]
181001 -
181002 -                  [On 110105 1504 Ryan called and advised c16 is ready
181003 -                  for release to the customer, ref SDS 14 FL5I; visited
181004 -                  Fry's Ryan was at lunch, and after lunch, he left the
181005 -                  office to assist a customer onsite.  Examination of
181006 -                  c16 found several issues pending, icluding the
181007 -                  wireless mouse did not work. ref SDS 14 HH4G  Ryan
181008 -                  called back a few hours later and said he correct
181009 -                  problems; schedule meeting for Friday 110107.
181010 -                  ref SDS 14 NE5J
181012 -                   ..
181013 -                  [On 110107 1413 received c16 configured with Windows
181014 -                  XP installed; virus and performance accessing the
181015 -                  Internet and transferring files to another computer
181016 -                  are resolved; received software to configure
181017 -                  multi-boot for efficient access. ref SDS 15 1U5N
181018 -
181019 -
181021 -               ..
181022 -              User name:
181026 -               ..
181027 -              Network Domain name.............. RW
181029 -          ..
181030 -         Fry's Electronics offers several special services, please
181031 -         take a moment review them.  Some additional charges may
181032 -         apply.  Ask the Service Technician for details about these
181033 -         offers and our Fry's Credit Card.
181035 -          ..
181036 -         System Optimization
181037 -         Add a DVD +/- RW Drive
181038 -         Virus and Spyware Scan
181039 -         System Data Backup
181040 -         System Cleaning/PM
181041 -         Memory Upgrade
181043 -          ..
181044 -         Some problems and service will require a System Diagnostic,
181045 -         which is done at an additonal charge and is not covered by
181046 -         manufacturer's warranties and/or Performance Service
181047 -         Contracts.  Diagnostic charges are non-refundable and are due
181048 -         prior to work beginning.  software problems (ex.
181049 -         viruses,spyware, or data corruption) are not covered by
181050 -         manufacturer's warranties or Fry's Performance Service
181051 -         Contracts.  See Performance Service Contracts for conditions &
181052 -         restrictions that apply.
181054 -  ..
181055 - After filling out scope of work request form, Ryan prepared an
181056 - estimate of cost quotation....
181057 -
181058 -        Quotation.......................... 1262360
181059 -        Customer........................... 20087528
181060 -        Date............................... 110102 131710
181061 -        Line............................... 1
181062 -        PLU................................ 2083518
181063 -        Description........................
181064 -
181065 -            Installation of Windows
181066 -            XP operating system
181068 -         ..
181069 -        Unit Price......................... $ 99
181070 -        Quantity........................... 1
181071 -        Extended Price..................... $ 99
181072 -        Sales Associate.................... Duldulao, Ryan   107360
181073 -        Quotation Total.................... $ 99
181075 -  ..
181076 - Total cost to perform scope of work on c16 is $99.00.
181078 -  ..
181079 - Took the invoice to the Fry's check out counter and paid for the
181080 - service on....
181081 -
181082 -    1.  Fry's Electronics
181083 -        Store #24
181084 -        Register...................... Sandra M Ayals
181085 -        1695 Willow Pass Road                  146014
181086 -        Concord CA  94520      BEAR:  E80923
181087 -        925 852 0300
181091 -         ..
181093 -        Date.................................... Jan 2, 2011 132920
181094 -        Merchant................................ 172188025990
181097 -        Sale.................................... $99.00
181098 -        Sale.................................... 333393 05008010
181100 -         ..
181101 -    3.  Item
181102 -        2083519
181103 -        Install Windows                       1     99.00
181104 -        Installation of Windows XP DN4
181105 -        operating system ASC       107360
181106 -        or MAC oper system
181108 -         ..
181109 -        Subtotal................................. $ 99.00
181110 -        Sales tax @ 9.25%........................
181111 -        Total Due................................ $ 99.00
181113 -         ..
181116 -         ..
181117 -        Total Tender............................. $ 99.00
181119 -         ..
181120 -        Change Due...............................    0.00
181122 -  ..
181123 - Posting expense ledger...
181127 -  ..
181128 - Fry's invoice continues...
181129 -
181130 -        We value your feedback.
181132 -         ..
181133 -        If you have any comments or concerns about your purchase today,
181134 -        please email us at the email address below...
181135 -
181136 -                customerrelations@i.frys.com
181138 -         ..
181139 -        Please include your name, phone number, email address, invoice
181140 -        number, store number, and a brief description of your comment
181141 -        or concern and you will contacted by one of our management
181142 -        team within 24 hours.
181144 -  ..
181145 - After paying for the service, returned to the Service Department and
181146 - met with Ryan.
181148 -  ..
181149 - Ryan then prepared an SRO...
181150 -
181151 -        Fry's
181152 -        Service Request Order...............SRO...... 00001278287-24
181153 -
181154 -        Date......................................... 101106
181155 -        Repair Status Updats customer call........... 925 852 0342 or 45
181156 -        Customer Information
181165 -         ..
181166 -        Service Information
181167 -        Checked in by................................ Ryan Duldulao
181168 -        PSC Invoice #
181169 -        Time checked in.............................. 110102 132419
181170 -
181171 -              Time checked in correlates with invoice, above.
181172 -              ref SDS 0 ET5Q
181174 -         ..
181175 -        PMT Number................................... 8404496
181176 -        OS type...................................... Windows 7
181178 -         ..
181179 -        Warranty 30-day Fry's Service
181180 -        PLU #........................................ 0
181181 -        Warranty Manufacturer's Parts
181182 -        Cosmetic Damage.............................. No
181183 -        OS type...................................... Windows XP
181184 -        Warranty 30 days Fry's
181185 -        Warranty Manufacturer's Parts
181186 -        Warranty Manufacturer's Labor
181187 -        Fry's Performance Service Contract
181188 -        Non warranty billable........................ Yes
181189 -        Product invoice attached..................... na
181190 -        Product purchase date........................ 110102 120000
181192 -         ..
181193 -        Product Type................... Notebooks
181194 -        Manufacturer................... HP
181195 -        Model #........................ HDX18
181197 -        CPU TypeSpeed.................. Core 2 QX9300 2.53 GHz
181198 -        Unit powered with customer..... Yes
181199 -
181200 -                  [On 110105 1504 Ryan called and advised c16 is ready
181201 -                  for release to the customer, ref SDS 14 FL5I; visited
181202 -                  Fry's Ryan was at lunch, and after lunch, he left the
181203 -                  office to assist a customer onsite.  Examination of
181204 -                  c16 found several issues pending, icluding the
181205 -                  wireless mouse did not work. ref SDS 14 HH4G  Ryan
181206 -                  called back a few hours later and said he correct
181207 -                  problems; schedule meeting for Friday 110107.
181208 -                  ref SDS 14 NE5J
181209 -
181210 -
181211 -
181212 -
181213 -
181214 -
1813 -