THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rodwelch@pacbell.net


S U M M A R Y


DIARY: February 17, 2004 11:54 AM Tuesday; Rod Welch

Develop replication for follow up links.

1...Summary/Objective
2...Recycle Intellectual Capital Replication Saves Time Money
3...Replication Recycling Intellectual Capital Saves Time Money
4...Multi-tasking F3 Shift F3 Saves Time Money Reducing Keystrokes for KM
5...Emotional Fatigue Causes People to Give Up Without Trying


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CONTACTS 

SUBJECTS
Keystrokes Reduce Integrate Consolidate Commands Functions Productivi
Calculate Keystrokes Time Cost Saved Using New F3 Replication Functio
Calculate Productivity Saving Time Money Keystrokes Reduce Integrate

0605 -
0605 -    ..
0606 - Summary/Objective
0607 -
060701 - Follow up ref SDS 11 0000, ref SDS 5 0000.
060702 -
060703 - Expanded use of replication for transferring text and updating links
060704 - between SDS records indicates considerable productivity gains that
060705 - save time perform Communication Metrics for a new way of working
060706 - intelligently.
060707 -
060708 -
060709 -
060711 -  ..
0608 -
0609 -
0610 - Progress
0611 -
061101 - Recycle Intellectual Capital Replication Saves Time Money
061102 - Replication Recycling Intellectual Capital Saves Time Money
061103 - Multi-tasking F3 Shift F3 Saves Time Money Reducing Keystrokes for KM
061104 -
061105 - On 040120 developed additional multi-tasks for F3 and Shift F3...
061106 -
061107 -           a.  Subject Index F3 captures
061108 -               account descriptions and
061109 -               Shift F3 replicates subject
061110 -               descriptions at will to
061111 -               cross-reference organic
061112 -               structure so that finding
061113 -               everything is fast and easy
061114 -               most of the time............... 030809, ref SDS 6 0001
061116 -                ..
061117 -           b.  SDS record F3 captures
061118 -               Control Fields and Shift
061119 -               F3 replicates the subjects
061120 -               to another record.............. 040120, ref SDS 11 0S47
061122 -                ..
061123 -           c.  SDS record F3 captures
061124 -               headlines that can be
061125 -               used by Shift F3 in the
061126 -               Subject Index to begin
061127 -               process of defining a new
061128 -               account based on original
061129 -               descriptions in the
061130 -               record......................... 040120, ref SDS 11 783O
061131 -
061133 -  ..
061134 - Experience doing tasks repeatedly and frequently indicates there is
061135 - another opportunity to save time and money by reducing keystrokes for
061136 - replicating common forward links, and otherwise more generally
061137 - capturing a paragraph in a record to replicate in another record and
061138 - also update the links.  Root cause analyses to support lessons learned
061139 - for continual learning, illustrated by SDS records...
061140 -
061141 -    1.  SDS supports continual
061142 -        learning to discover
061143 -        powerful lessons learned............. 040102, ref SDS 10 PX5H
061145 -         ..
061146 -    2.  Gary demonstrates attitudes
061147 -        change to enable transformation
061148 -        from bad management to a new
061149 -        way of working intelligently
061150 -        simply by "delivering the goods"
061151 -        over time............................ 040102, ref SDS 10 UO6T
061153 -         ..
061154 -    3.  Gary reports transformation
061155 -        changes attitudes from
061156 -        resisting good management to
061157 -        accepting SDS records, then
061158 -        expecting good intelligence,
061159 -        then insisting on someone
061160 -        delivering the goods every
061161 -        day so that everyone else can
061162 -        use a new way of working
061163 -        intelligently........................ 040203, ref SDS 12 N03C
061165 -         ..
061166 -    4.  Transformation requires
061167 -        proactive management providing
061168 -        relentless pressure not only
061169 -        delivering the goods, but also
061170 -        explaining in meetings and
061171 -        correspondence the correlations,
061172 -        implications and opportunities
061173 -        that convert fragile, fleeting,
061174 -        transitory situational awareness,
061175 -        that occurs on the job everyday,
061176 -        into sufficient actionable belief
061177 -        and resolve to overcome the
061178 -        overwhelming tendency in
061179 -        organizations to give up in
061180 -        despair because the tyranny
061181 -        of the status quo is fueled by
061182 -        the powerful force of cultural
061183 -        inertia.............................. 040203, ref SDS 12 XI4O
061184 -
061186 -  ..
061187 - Each of the above examples illustrating SDS support for case studies
061188 - using root cause analsys might have 5 - 50 links to other records
061189 - showing evidence leading to a "lesson learned." Experience shows it is
061190 - useful to create forward links from each of the source records cited
061191 - in a study that supports analysis to discover, preserve and retrieve
061192 - understanding of cause and effect.
061194 -  ..
061195 - This develops calculations of productivity saved from time saved by
061196 - reducing keystrokes, summarized in the record on 000824. ref SDS 5
061197 - 0001  An entry for this record is also shown, ref SDS 5 TJ6J, which
061198 - extends analysis on 040120. ref SDS 11 8M7L
061200 -  ..
061201 - After creating an explanation of a forward link, the description can
061202 - be replicated by using cut and paste, and manually typing the same or
061203 - nearly the same explanation for each of the entries in the primary
061204 - record.  Cut and paste is fast and easy, requiring approximately 15
061205 - keystrokes to capture a forward link or any body of text to replicate
061206 - from one record to another.  Then the link assigned in the initial
061207 - record needs to be removed and another created separately for each
061208 - forward link, since every record has a unique set of references.  SDS
061209 - makes linking fast and easy with from 3 to 7 keystrokes, depending on
061210 - whether the forward link has several links, or, as occurs most often
061211 - only one; and, further depending on whether the target record has to
061212 - be opened again after being inadvertently closed, which occurs
061213 - occassionally when doing repetitive tasks -- estimate, say average 20
061214 - keystrokes to replicate a forward link and update the citations.  If
061215 - there are 5 - 50 citations to develop root cause analysis for lessons
061216 - learned, say the average is 20.  Doing the math replicating
061217 - connections to support 20 citations that take an average of 20
061218 - keystrokes each...
061219 -
061220 -                     20  x 20  =  400 keystrokes
061222 -  ..
061223 - Estimate these keystrokes take an average of 4 seconds, including the
061224 - time to positon the record for locating a forward link, and set the
061225 - spacing for context.  While a keystroke itself takes only about .5
061226 - seconds to perform rote tasks like trascribing a document, experience
061227 - shows that when being creative, production slows for thinking,
061228 - editing, corrections, etc.  Estimate that constructing forward links
061229 - for "intelligence" work
061230 -
061232 -                      ..
061233 -                     400  x  4  =  1600 seconds, or
061234 -
061235 -
061236 -         ...about 30 minutes work.
061238 -  ..
061239 - If 3 or 4 root cause analysis studies are done in a day for continual
061240 - learning, this takes 2 hours...
061241 -
061242 -                        4 x 30  =  120 minutes
061243 -
061244 - ...just to replicate forward link descriptions and update citations.
061245 - In a typical 20 hour work day, that is 10% of the time, and so 10% of
061246 - the cost.  Using another technology not equiped to support
061247 - Communication Metrics, replication to connect the dots of cause and
061248 - effect could take 4 hours for just one case study.  Rolling through
061249 - the same math shows that doing Knowledge Management with other tools
061250 - takes 16 hours, or twice the time people are will to spend when being
061251 - paid.  When not being paid, but volunteering time to develop better
061252 - technology, people are only willing to spend about 20 minutes.  The
061253 - difference between willingness to spend 20 minutes on 16 hours work
061254 - using popular methods everyboyd likes makes connecting the dots to
061255 - work intelligently look way beyond reach.  People give up without
061256 - trying, reported on 020820, ref SDS 6 O1QQ, by following the lead of
061257 - the wilely fox calling good management "unnecessary overkill,"
061258 - reported on 040203. ref SDS 12 XH63
061259 -
061260 -
061262 -  ..
061263 - Emotional Fatigue Causes People to Give Up Without Trying
061264 -
061265 - There is another factor of productivity that is rarely mentioned in
061266 - the liturature that further supports the application of Moore's Law to
061267 - explain productivity gains from SDS, cited in the annual review on
061268 - 040102, ref SDS 10 JY5K,
061269 -
061270 -     [On 040220 notified Gary at Aerospace company about expanding
061271 -     productivity gains. ref SDS 13 MA86
061273 -      ..
061274 -     [On 040305 case study on emotional fatigue that prevented
061275 -     discovery of opportunity for increasing productivity. ref SDS 14
061276 -     WG3W
061278 -  ..
061279 - Tasks that are repetitive and entail some measure of physical and
061280 - mental dexterity build up a psychological and emotional debt that
061281 - eventually weighs people down to avoid the tasks, especially in the
061282 - moment when there is no immediate need and other needs are immediate.
061283 - Tasks for "being prepared," like linking, generally fit this model,
061284 - and forward links even more so, because when links are created all of
061285 - the rewards are in the future.  There would be no reason to create a
061286 - link, if there was not already immediate awareness that a source was
061287 - helpful, but that help is already reflected in the immediate work.
061288 - This means that reducing tasks from say 30 - 60 seconds down to 3 - 5
061289 - seconds, is much greater than merely saving 30 seconds.
061290 -
061291 -     [On 040305 case study showing how SDS improvements and integrated
061292 -     tools reduce emotional fatigue that enable increased use of good
061293 -     management by reducing time and effort to maintain descriptions of
061294 -     subjects in Control Fields, yields compound benefits of Knowledge
061295 -     Space. ref SDS 14 BS5O
061297 -  ..
061298 - When a task is moved down the scale of cognition toward being a matter
061299 - of volition, the willingness to invest time goes up exponentially,
061300 - because the emotional expenditure disappears enabling people to focus
061301 - solely on implementing situational awareness rather than make a
061302 - conscious decision about whether to take the time for being prepared.
061303 - Cumulative conscous decisions lead to emotional fatigue that causes
061304 - people to give up, noted by Drucker explaining people have given up on
061305 - making communication productive. ref SDS 2 3851  More recently,
061306 - research by the OHS/DKR group meeting at SRI reported on 000307 that
061307 - Knowledge Management is a lot of hard work using popular tools and
061308 - practices. ref SDS 4 5362  As well, Drucker's article published in
061309 - Atlantic Monthly, and reviewed on 991025, calls for technology to
061310 - "routinize" good management by supporting cognitive science,
061311 - ref SDS 3 0785, lends support for the development path of SDS.
061312 -
061313 -     [On 040220 notified Gary at Aerospace company about expanding
061314 -     productivity gains. ref SDS 13 MA86
061316 -  ..
061317 - Saving 30 seconds here, 2 minutes there, and 10 seconds on numerous
061318 - repetitive tasks appears to have a huge psychological effect on the
061319 - willingness of people to routinize good management.  In addition to
061320 - saving time and money performing knowledge tasks, the benefits of
061321 - better understanding from knowledge of cause and effect, that drives
061322 - strategy and planning to save lives, time and money for improving
061323 - productivity and earnings, simply by getting people to do more
061324 - analysis, noted by Morris recently on 031008, ref SDS 9 KR4N, were
061325 - reported by USACE showing return on investing in Communication Metrics
061326 - support is dramatic. ref DRP 4 0001  Drucker makes a similar point in
061327 - his article reviewed on 991025 noting that when a new technology
061328 - arrives on the scene productivity improvements continue to multiply
061329 - while the technology matures and is applied more broadly. ref SDS 3
061330 - 4077
061331 -
061332 -     [On 040220 notified Gary at Aerospace company about expanding
061333 -     productivity gains. ref SDS 13 UE4R
061335 -  ..
061336 - As a result, decided to try recovering more of the time that makes
061337 - Knowledge Management a lot of hard work using popular tools and skills
061338 - everybody already has.  This can be accomplished by expanding SDS
061339 - features for context management, ref SDS 0 WU5J, adding support to
061340 - replicate a paragraph from one record into another record, and update
061341 - citations so the entire process takes only 2 - 4 keystrokes.  This
061342 - meets objectives for improving productivity discussed on 040120.
061343 - ref SDS 11 8M7L
061345 -  ..
061346 - Incorporated work for this feature into the record on 040120.
061347 - ref SDS 11 783O
061348 -
061349 -
061350 -
061351 -
061352 -
061353 -
061354 -
061355 -
061356 -
061357 -
061358 -
061359 -
0614 -