CONTACTS 
0201 - Exabyte Corporation                  800 392 2983 fax or 800
020101 - Mr. Michael Goff; Customer Rep  =Telephone
020102 - michael@exabyte.com
020103 - Technical Support
0202 - Exabyte Corporation                  800 392 2983 fax or 800
020201 - Ms. Amanda T....; Customer Rep
020202 - amandat@exabyte.com
020203 - Sales Department

SUBJECTS
Exabyte Tape 20 Failed During Backup
C13 Backup Failed Using Tape #20
279596 Called Exabyte on Problem for 010403 re Tape #21
Returned 45 M Tapes All Seem to Have Failed
Exabyte Technical Support Not Responding
45M Tapes Not Compatible with Mammoth LT Tape Drive
45M Tapes Returned to Exabyte Seems Like All 45M Tapes Defective, 125

2009 -    ..
2010 - Summary/Objective
2011 -
201101 - Follow up ref SDS 35 0000, ref SDS 34 0000.
201102 -
201103 - Submitted ref DIT 1 0001 to Exabyte asking about progress on
201104 - correcting defective tapes submitted on 020408. ref SDS 30 NN4G and
201105 - citing the record on 011005 where Mike Geoff reported finding large
201106 - defects on 45M tapes submitted for review. ref SDS 15 MV8N
201107 -
201108 -       [On 020531 Mark responded that Carrie Shaw will follow up on
201109 -       this matter. ref SDS 36 GM6G
201110 - ..
201111 - Background...
201112 -
201113 -     On 020417 called Exabyte to check on progress, but was unable to
201114 -     talk to a customer rep. ref SDS 31 0001
201115 -
201116 -     On 020422 submitted follow up letter to Exabyte asking about
201117 -     progress. ref SDS 32 0001
201118 -
201119 -     On 020430 submitted inquiry to Exabyte Technical Support Internet
201120 -     web site asking about status of problem 279596. ref SDS 33 1V4G
201121 -     ..
201122 -     On 020507 Amanda in Exabyte sales was asked to inquire since
201123 -     lack of response indicates this matter may habe been misplaced in
201124 -     the Technical Support department. ref SDS 34 JK3H
201125 -
201126 -     On 020509 Amanda reported having notified the manager of Exabyte
201127 -     Technical Support about this matter. ref SDS 35 0001
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