CONTACTS 
0201 - Exabyte Corporation                  800 392 2983 fax or 800
020101 - Mr. Michael Goff; Customer Rep  =Telephone
020102 - michael@exabyte.com
020103 - Technical Support
0202 - Exabyte Corporation                  800 392 2983 fax or 800
020201 - Ms. Amanda T....; Customer Rep
020202 - amandat@exabyte.com
020203 - Sales Department

SUBJECTS
Exabyte Tape 20 Failed During Backup
C13 Backup Failed Using Tape #20
279596 Called Exabyte on Problem for 010403 re Tape #21
Returned 45 M Tapes All Seem to Have Failed
Exabyte Technical Support Not Responding
45M Tapes Not Compatible with Mammoth LT Tape Drive
45M Tapes Returned to Exabyte Seems Like All 45M Tapes Defective, 125

2009 -    ..
2010 - Summary/Objective
2011 -
201101 - Follow up ref SDS 34 0000, ref SDS 33 0000.
201102 -
201103 - Received ref DRT 1 0001 from Amanda saying she submitted background on
201104 - this matter to the manager of Technical Support, which was sent to
201105 - Amanda on 020507, ref DRT 1 0002, and linked to the record of our
201106 - discussion on 020507 concerning problem number....
201107 -
201108 -                           279596
201109 -
201110 - ...correcting defective tapes submitted on 020408, ref SDS 30 0001,
201111 - and follow up letter on 020422, showing history of consistent failure
201112 - to get 200-300 MB/Min backup. ref SDS 32 3B6K
201113 -
201114 - On 011011 a supervisor in Technical Support, Alice Gilbert, was very
201115 - helpful, ref SDS 19 B89O, so hopefully, Amanda's efforts today will
201116 - expedite progress.
201117 -
201118 -     [On 020530 submitted follow up letter to Exabyte. ref SDS 35 0001
201119 -
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